Rated 1 out of 5 by EmbarrassedPatron Wedding Night Faux Pas
I purchased a romance package for a good friend that was staying here the night of his wedding. We came to set up the room earlier in the day and while he was up in the room I wanted to surprise him by ordering a bottle of champagne and strawberries with chocolate sauce. I was assured that they would be delivered to the room at the requested time of 10-11PM.
After having to wait 10-15 minutes for the front desk to figure out the right department for the request, my credit card was finally charged for the service.
The wedding had letters you could write to the bride and groom expressing your congratulations and sentiments. I unfortunately told them I hoped they enjoyed the champagne and strawberries, which made for an embarrassing situation when they had no idea what I was talking about.
I have recently made a request for refund and await a response.
September 26, 2014
Rated 5 out of 5 by Dst899 The Westin Houston
Beautiful window view!!!!
September 15, 2014
Rated 5 out of 5 by Westinwoman This hotel has great guest service
I have stayed at this hotel several times and the Westin Memorial City never fails to disappoint me. I will continue to choose this hotel and recommend this hotel to family and friends.
September 13, 2014
Rated 5 out of 5 by VictorA Nice, very nice!!
The facility was immaculate but the staff friendliness was very refreshing, great to know there are still well trained employees who believe in customer care.
September 12, 2014
Rated 5 out of 5 by fro4600 2nd year staying at this hotel for work
Stayed here last year in the summer for 9 weeks and again this summer for 6 weeks for work. Hotel is very quiet and clean. Raul and Antonio, bartenders in 024 lounge were excellent both times I have stayed there. Morning staff in the 024 Grille were very good and friendly. I was very comfortable staying at this hotel and would stay there again.
August 29, 2014
Rated 1 out of 5 by Scott35 HORRIBLE CUSTOMER SERVICE!!!!!
The front staff and valet personnel needs to be retrained on providing quality customer service to the customers. They were not helpful at all. At times they seemed clueless and non-responsive. I parked my vehicle in the front to load up my luggage. The valet personnel requested my keys. I informed him that I did not want to valet and I was going to put my luggage in my vehicle. The valet personnel told me that if I'm going place luggage in my vehicle I need to park on the other side of the piller in front of the lobby. I said OK, and parked my vehicle in front of the lobby. Next you know another valet personnel said I need your keys. I informed him that I was not utilizing valet, and that I was just going to place my luggage in my vehicle. He demanded my keys with a rude tone and then threatened to call security on me. I walked to the front desk to ask management if I can just leave my car there while I pack it with my luggage. He follows me screaming "Call Security"!!!! "Call Security"!!!! I was needless to say embarrased by his actions and felt that he went overreacted. After I spoke with management, they said I need to drive back to into the parking gargage just to load up my vehicle, which was not convenient. I had to take my vehicle back to the parking garage and load up my vehicle. This was a missed opportunity to provide excellent customer service for the customer. The situation could of been handled in a more professional manner. Through all of this negative feedback, I must say the only positive thing about my stay at this establishment was the fact that the cleaning staff was respectful and courteous. Hopefully upper management will read this and address the situation at hand, so other customers will not experience unsatisfactory customer service.
August 8, 2012
Rated 4 out of 5 by Guestman5000 Almost Perfect
I stay here approximately once every few months and the design/decor, quality, service, and comfort are all great as usual. I stayed in the Deluxe King Oversized Corner room my last few times and there are a few things that keep me from wanting to give the full 5 star rating. The more severe issue I experienced the last few times was that the bathroom counter, bathroom floor, and desk area had either stray hairs, some dirt, or footprint smudges. It seems that housekeeping is not being thorough enough and this comes off as a shame to me considering how very nice the hotel is otherwise. Apart from that, the TVs have always been slightly dim for comfortable viewing and the check out process would have been smoother if I was able to check out through the TV system during late checkout after noon. The hotel always puts a smile on my face but there are a few things that could use improvement in my view.
August 24, 2014
Rated 5 out of 5 by Joe23mike Elegant
Had a travel to Houston and decided to give this hotel a shot and I'm glad I did. I was welcomed and greeted by the valet staff which was a great first impression. The front desk staff was mediocre. I thought (bad on my part) that because I'm a Platinum member my experience would be somewhat different. Nevertheless, I checked in and went up to my room which had spectacular views. I didn't know Houston had so much greenery. Very impressive. The location is next to a mall and one mile away from another shopping mall (City Center). I think by now you can understand why this was such an awesome stay. I look forward to staying at this property again.
May 4, 2014