Rated 5 out of 5 by Aggie12 Nice Stay
Very nice hotel with great, comfortable rooms. Love the baths/showers with the rain shower and hand-held shower option. Nice workout facility. Would have liked more than one dining option as the lone option for dinner was quite pricey. The mall attached via skywalk did have a Cheesecake Factory and CPK, but the mall doesn't offer much for shoppers. Even though this is a little further from where I normally need to be, I will strongly consider this property for future work stays in Houston.
April 7, 2014
Rated 5 out of 5 by AC69 Location and services
The hotel is well located and it has great facilities. Excellent service performed by the hotel staff
March 30, 2014
Rated 4 out of 5 by Dnations Friendly employees!
We had the American Girl Doll package and it was such a treat. Our daughters and their dolls were treated like royalty. Our in-room movie kept skipping and a man was sent up right away to fix it and they didn't charge us for it because it kept lagging. The mattresses were not very comfortable but from our long day of shopping, they were stil semi comfy. We could never get our air to cool the room though. It stayed feeling damp and stuffy. I did inform the checkout the next morning to let them know it needed to be checked. Overall, it was above average. We did love the milk and cake pops that awaited us.
March 11, 2014
Rated 3 out of 5 by julz350z An unhappy first night
was very sad to find that this stay is not worth the money I paid. I took a picture I'd like to send you. There was leftover food from a previous guest in the fridge I was also disappointed with the un-stocked coffee area.
March 21, 2014
Rated 3 out of 5 by Dmcwell Ok experience
I travel frequently and have high expectations. I also am quick to compliment as well as raise concerns. Restaurant at this hotel is excellent, room service not so good. Front desk could not address my concerns with room service. I had to contact them 3 times regarding statement errors (and quite honestly it is still not correct). Statement not available on my SPG account and slow to be available via email after phone request. Not conducive to busy business travelers. Tangent meeting room was great for small group work. At this point still waiting to be impressed by Westin and Starwood.
March 10, 2014
Rated 1 out of 5 by Scott35 HORRIBLE CUSTOMER SERVICE!!!!!
The front staff and valet personnel needs to be retrained on providing quality customer service to the customers. They were not helpful at all. At times they seemed clueless and non-responsive. I parked my vehicle in the front to load up my luggage. The valet personnel requested my keys. I informed him that I did not want to valet and I was going to put my luggage in my vehicle. The valet personnel told me that if I'm going place luggage in my vehicle I need to park on the other side of the piller in front of the lobby. I said OK, and parked my vehicle in front of the lobby. Next you know another valet personnel said I need your keys. I informed him that I was not utilizing valet, and that I was just going to place my luggage in my vehicle. He demanded my keys with a rude tone and then threatened to call security on me. I walked to the front desk to ask management if I can just leave my car there while I pack it with my luggage. He follows me screaming "Call Security"!!!! "Call Security"!!!! I was needless to say embarrased by his actions and felt that he went overreacted. After I spoke with management, they said I need to drive back to into the parking gargage just to load up my vehicle, which was not convenient. I had to take my vehicle back to the parking garage and load up my vehicle. This was a missed opportunity to provide excellent customer service for the customer. The situation could of been handled in a more professional manner. Through all of this negative feedback, I must say the only positive thing about my stay at this establishment was the fact that the cleaning staff was respectful and courteous. Hopefully upper management will read this and address the situation at hand, so other customers will not experience unsatisfactory customer service.
August 8, 2012
Rated 5 out of 5 by aks56 Relaxing!!!!!
Suite was comfortable and clean. View was beautiful of the skyline of Houston. Will definitely be back!
March 15, 2014
Rated 4 out of 5 by markov51 How to support your guest
Sometime we would like to have meals, after hours, at the neighborhood and we could not find where to go. I mean you can deliver some information about restaurants
March 14, 2014