Rated 4 out of 5 by JTisQD Excellen hotel for business or pleasure
I love this hotel, I travel to Houston on a quarterly basis and make sure each trip I am able to stay here at leasst one night. The location is central for quite a few of my properties, making for an easy/quick commute in Houston - which is no small feat. On my down time, the facilities are excellent with a great fitness center, roof top pool and hot tub and walking distance to shopping, food and entertainment. The only down side is they eliminated the executive lounge, which I do really miss.
February 25, 2014
Rated 5 out of 5 by EyeDoc2013 Incredible Anniversary
My wife and I stayed here for our first anniversary a while back and had an amazing experience. The staff was extremely courteous, we received an upgrade at check-in to a beautiful room, had excellent dining in the lounge and for breakfast - couldn't have gone better. Management has done an excellent job with this hotel, we are celebrating are 2nd anniversary soon and are super excited to have booked again at the Westin (this time in Hilton Head where we honeymooned!)
February 15, 2014
Rated 1 out of 5 by Scott35 HORRIBLE CUSTOMER SERVICE!!!!!
The front staff and valet personnel needs to be retrained on providing quality customer service to the customers. They were not helpful at all. At times they seemed clueless and non-responsive. I parked my vehicle in the front to load up my luggage. The valet personnel requested my keys. I informed him that I did not want to valet and I was going to put my luggage in my vehicle. The valet personnel told me that if I'm going place luggage in my vehicle I need to park on the other side of the piller in front of the lobby. I said OK, and parked my vehicle in front of the lobby. Next you know another valet personnel said I need your keys. I informed him that I was not utilizing valet, and that I was just going to place my luggage in my vehicle. He demanded my keys with a rude tone and then threatened to call security on me. I walked to the front desk to ask management if I can just leave my car there while I pack it with my luggage. He follows me screaming "Call Security"!!!! "Call Security"!!!! I was needless to say embarrased by his actions and felt that he went overreacted. After I spoke with management, they said I need to drive back to into the parking gargage just to load up my vehicle, which was not convenient. I had to take my vehicle back to the parking garage and load up my vehicle. This was a missed opportunity to provide excellent customer service for the customer. The situation could of been handled in a more professional manner. Through all of this negative feedback, I must say the only positive thing about my stay at this establishment was the fact that the cleaning staff was respectful and courteous. Hopefully upper management will read this and address the situation at hand, so other customers will not experience unsatisfactory customer service.
August 8, 2012
Rated 5 out of 5 by Traveler007 Great Overnight!
I have stayed at over 30 Starwood Hotel in the last few years and this hotel is a very good option if you have business in the area. Although I did not have many requests on my short stay, all facets of the experience were well done. The front desk staff was very friendly, my room was very clean, and the facilities were impressive. I did not eat at the hotel restaurant, but many casual eating options are available within an easy, covered, and air-conditioned walkway. The club lounge served good food options and the quality of the food was better in this club lounge compared to many other Starwood properties I have visited. I would gladly stay here again!
February 23, 2013
Rated 2 out of 5 by lagirl65 hotel is nice but management needs to learm customer service
The customer service is very bad. No turn down service at night and had to ask many time for same thing.
Front desk is the worst part.
May 10, 2012
Rated 1 out of 5 by hoteldisappoints Dirty linens, unresponsive staff
Having stayed at this hotel for 5 weeks while on a project, the Westin Memorial City continues to disappoint. Last night my bed linens were filthy (yuk!) and the shower floor seems permanently stained. I've complained to the management numerous times, and have written an email, but have received no response. A broken garage exit, no hot water, no newspaper, and no internet access have been other complaints.
November 13, 2012
Rated 5 out of 5 by Laaa1 Weekend Getaway
A surprise anniversary weekend for my wife turned into a pleasant surprise for me, too. I chose the weekend shopping package which included a gift shopping card to Memorial City Mall. Expected probable coupons to be used in stores in mall, BUT received a prepaid debit card to be used anywhere MasterCard is accepted - in the mall or anywhere else! We had a nice room, but were disappointed not to have the upgraded room I signed up for on the hotel website. When we arrived we were told the Club program had been discontinued, but not removed from the website. This didn't ruin our weekend, BUT somebody should be responsible for seeing the website is current and up to date!
August 12, 2013
Rated 1 out of 5 by William47 Valet Parking
Dresser-Rand Western Hempsphere Meetings
Reference my bill for Valet parking. I, William Ford was in room 806. I am a double amputee in a wheelchair. Last year valet parking was given to me as a courtesy. I thought the same courtesy would apply. I would have to take three bags to take them from the car park. I the future I will make alternate arrangements.
January 12, 2014