Rated 4 out of 5 by ToxyLady Expensive but luxurious
The rooms are huge and the location is great.
May 15, 2013
Rated 5 out of 5 by Irene35 Quiet rooms in a busy area
The Westin @ Memorial City must be one of the most popular hotels in Houston as it is regularly sold out. If you have the opportunity to stay here, it will be a real treat. The rooms are clean, comfortable and spacious; the rooftop pool, spa and deck are great; and the fitness center is a decent size compared to other hotels in the area.
Even though it is next to one of the busiest interstates around, the rooms are incredibly quiet. There is a skybridge to the Memorial City Mall across the street, making it easy to access a wide variety of shopping and dining experiences, even in the worst of weather conditions. The staff is generally quite nice and occassionally you will be welcomed with an unexpected surprise in your room as I was on a recent stay.
What could make it better? Tilt out TV mounts so you can see the TV from the sitting area in the room, and more rooms - always sold out.
May 10, 2013
Rated 1 out of 5 by ERLR HORRIBLE
When I first walked into the hotel, I was pleased with the look and location. The room was nice, the people were nice. I showered, changed clothes and went out for a little dinner and sight seeing. I came back tired and fell asleep. The bed was comfortable and it was pleasantly quiet. I woke up the next morning and as I was getting up, I notice a stain on the sheets with hair! I was sooooo disguisted and felt sick! You could clearly see this was an old stain!
April 22, 2013
Rated 3 out of 5 by Texastim This hotel has good and some not so good features
The greeting and check-in personnel were excellent however I did not receive any room service for my overnight stay. Unfortunately I am not sure of the issue but the night auditor was contacted and was to present my concern to the manager.
May 8, 2013
Rated 5 out of 5 by Jaci Awesome
Clean hotel, very safe, and friendly staff.
May 6, 2013
Rated 4 out of 5 by BizTraveler2013 Food and wine mediocre
apparently the wine Mgr left two weeks before; Bartender very nice and apologetic.
they didn't have ANY of the wine I requested at the bar; food was mediocre at best; banquet corporate luncheon the meat was Gray! Location okay, amenities ok,
Maid could have replaced the lightbulb and corrected the time on the clock which was off an hour.........what else did she not pay attention to?
May 2, 2013
Rated 3 out of 5 by Eric Westin review
My stay was very pleasant, location excellent.
My stay would be more plesant if the key card system would be more reliable.
In my 4 nights stay I had my key card/ later even keycards revalidated. My card often did not work in the elevator going up. Once I was stuck while driving the car out of the garage ( stuck behind the fence, in front of the barrier, my key cards didn't work, nobody answered the phone)
April 30, 2013
Rated 5 out of 5 by Willenium Westin Memorial City
My recent stay at the Westin Memorial City in Houston was AWESOME! From the friendly and courteous hotel team to the luxurious suites, Westin Memorial has you covered! From the time I walk into the Westin, Mark’s team greets me with a smile at the front desk and makes me feel right at home! Plus, the hotel is one of the nicest and most modern Westin properties, Class 4, in North America! The Infinity pool, 024 Grill, and unique suites will transform your business or personal trip into a relaxing oasis! Also, the location is great for Houston’s oil and gas corridor, plus the commute downtown is not too far of a stretch. Five stars!
April 19, 2013