Rated 4 out of 5 by Guestman5000 Almost Perfect
I stay here approximately once every few months and the design/decor, quality, service, and comfort are all great as usual. I stayed in the Deluxe King Oversized Corner room my last few times and there are a few things that keep me from wanting to give the full 5 star rating. The more severe issue I experienced the last few times was that the bathroom counter, bathroom floor, and desk area had either stray hairs, some dirt, or footprint smudges. It seems that housekeeping is not being thorough enough and this comes off as a shame to me considering how very nice the hotel is otherwise. Apart from that, the TVs have always been slightly dim for comfortable viewing and the check out process would have been smoother if I was able to check out through the TV system during late checkout after noon. The hotel always puts a smile on my face but there are a few things that could use improvement in my view.
August 24, 2014
Rated 2 out of 5 by BusinessTraveller1976 Friendly staff but nothing went right
The staff try hard but somehow the execution was off at every single point throughout my stay:
Example 1 : I asked for a vegetarian, spinach, mushroom & feta omelette. The one that arrived had turkey, mushroom and feta in it. I don't eat meat.
Example 2 : I scheduled a massage. When I arrived the room had not been prepared. They eventually arrived 20 minutes after the massage was due to begin, minus a few sheets, so went to get them. 10 minutes passed and in the end we made the bed ourselves and used a sheet for the pillow cover.
Example 3 - No dressing on Caesar salad
Example 4 - Same salad ordered two nights running : One night it had dressing, the other it did not
Example 5 - Shuttle rarely available and long time lag between requesting it and it arriving
Example 6 - Gift shop closed during open hours
Example 7 - 'Ran out' of sauvignon blanc'
Example 8 - 'Bread basket' was 2 slices of bread served in a glass
Example 9 - Charged for full bottle of mineral water and served a can of club soda
August 23, 2014
Rated 4 out of 5 by ESCH Good enough
Slow check in and a noisy bed frame prevented a perfect stay at this nice property. Met but did not exceed expectations
August 23, 2014
Rated 4 out of 5 by Rick69 Great for business
I'm having a great time staying at the Westin in Houston. It is a great hotel, close to my client and with great facilities. The GYM is pretty good and is never super crowded. The infinity pool is also really good.
August 22, 2014
Rated 3 out of 5 by Alex2014HOU No water at top floor in the mornings
Always fantastic service, great rooms, but this time around I had a room at the top floor and there was but a trickle of water, at best, in the morning. Something to watch out for...
August 18, 2014
Rated 3 out of 5 by ENRIQUE13 GREAT FEATURES BUT LOW EXPECTATIONS IN SERVICE
This hotel is very nice and appealing. The front desk staff is friendly and super helpful! The gentleman in the front desk was proffesional and helped us checking in. Valet was horrible since know one was available. Front staff had to assit in valeting the vehicle. Rooms were spacious and clean. Decor is average but confortable. Now for the room service is horrible for late night snacks or quick bites. We ordered and 15 to 20 minutes later we recieved all call that the items we order were not available. Switch my order and 5 minutes later the same. " I'm sorry sir were out burger".I was shocked since most Westin Hotels have great service!
July 21, 2014
Rated 5 out of 5 by HT1970 This hotel has exceptional unique features
My experiences in this hotel were: home away from home, safe, luxurious, fun, and a place you could stay forever. From the moment I stepped into my upgraded room, it was breath taking with a beautiful view of Houston and a room with all the amenities of home. Enjoyed the restaurant, workout room and pool. Customer service was also great..I attended a convention, the best service you could have ever have.
August 4, 2014
Rated 5 out of 5 by CarolineTx Class Reunion
From start to finish, Ryan Hess, Beverage & Dining Manager made our class reunion as easy as possible to plan & coordinate at the 024 Lounge. It was a spectacular backdrop to our party, and the bartenders were exceedingly service-oriented, especially considering our large party.
August 4, 2014