The Westin Houston, Memorial City

  • 945 Gessner Road
  • Houston,
  • Texas
  • 77024
  • United States
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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room or to check-in.

Rated 4.1 out of 5 by 199 reviewers.
Rated 4 out of 5 by Almost Perfect I stay here approximately once every few months and the design/decor, quality, service, and comfort are all great as usual. I stayed in the Deluxe King Oversized Corner room my last few times and there are a few things that keep me from wanting to give the full 5 star rating. The more severe issue I experienced the last few times was that the bathroom counter, bathroom floor, and desk area had either stray hairs, some dirt, or footprint smudges. It seems that housekeeping is not being thorough enough and this comes off as a shame to me considering how very nice the hotel is otherwise. Apart from that, the TVs have always been slightly dim for comfortable viewing and the check out process would have been smoother if I was able to check out through the TV system during late checkout after noon. The hotel always puts a smile on my face but there are a few things that could use improvement in my view. August 24, 2014
Rated 2 out of 5 by Friendly staff but nothing went right The staff try hard but somehow the execution was off at every single point throughout my stay: Example 1 : I asked for a vegetarian, spinach, mushroom & feta omelette. The one that arrived had turkey, mushroom and feta in it. I don't eat meat. Example 2 : I scheduled a massage. When I arrived the room had not been prepared. They eventually arrived 20 minutes after the massage was due to begin, minus a few sheets, so went to get them. 10 minutes passed and in the end we made the bed ourselves and used a sheet for the pillow cover. Example 3 - No dressing on Caesar salad Example 4 - Same salad ordered two nights running : One night it had dressing, the other it did not Example 5 - Shuttle rarely available and long time lag between requesting it and it arriving Example 6 - Gift shop closed during open hours Example 7 - 'Ran out' of sauvignon blanc' Example 8 - 'Bread basket' was 2 slices of bread served in a glass Example 9 - Charged for full bottle of mineral water and served a can of club soda August 23, 2014
Rated 4 out of 5 by Good enough Slow check in and a noisy bed frame prevented a perfect stay at this nice property. Met but did not exceed expectations August 23, 2014
Rated 4 out of 5 by Great for business I'm having a great time staying at the Westin in Houston. It is a great hotel, close to my client and with great facilities. The GYM is pretty good and is never super crowded. The infinity pool is also really good. August 22, 2014
Rated 3 out of 5 by No water at top floor in the mornings Always fantastic service, great rooms, but this time around I had a room at the top floor and there was but a trickle of water, at best, in the morning. Something to watch out for... August 18, 2014
Rated 3 out of 5 by GREAT FEATURES BUT LOW EXPECTATIONS IN SERVICE This hotel is very nice and appealing. The front desk staff is friendly and super helpful! The gentleman in the front desk was proffesional and helped us checking in. Valet was horrible since know one was available. Front staff had to assit in valeting the vehicle. Rooms were spacious and clean. Decor is average but confortable. Now for the room service is horrible for late night snacks or quick bites. We ordered and 15 to 20 minutes later we recieved all call that the items we order were not available. Switch my order and 5 minutes later the same. " I'm sorry sir were out burger".I was shocked since most Westin Hotels have great service! July 21, 2014
Rated 5 out of 5 by This hotel has exceptional unique features My experiences in this hotel were: home away from home, safe, luxurious, fun, and a place you could stay forever. From the moment I stepped into my upgraded room, it was breath taking with a beautiful view of Houston and a room with all the amenities of home. Enjoyed the restaurant, workout room and pool. Customer service was also great..I attended a convention, the best service you could have ever have. August 4, 2014
Rated 5 out of 5 by Class Reunion From start to finish, Ryan Hess, Beverage & Dining Manager made our class reunion as easy as possible to plan & coordinate at the 024 Lounge. It was a spectacular backdrop to our party, and the bartenders were exceedingly service-oriented, especially considering our large party. August 4, 2014
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