Rated 5 out of 5 by Queen4aDay Love, Love, Loved It!
As my teenage daughter and I were checking in, we noticed a boisterous group of young men in the lobby. It was explained that they were IFC competitors staying there for the night. The manager (I'm so sorry I forgot his name) saw the surprise in my eyes as I asked for a quiet floor and mentioned my gold status. He smiled at us and said not to worry. Then he walked us to a private elevator area where we received the key to one of the Westin residences. WOW!!! The condo was amazing!! I felt like he gave us the same treatment he would have his own wife and daughter. We spent the rest of the evening wishing we had stopped shopping earlier and just enjoyed the beautiful surroundings. Thank you for making us feel like Westin Royalty!
December 2, 2013
Rated 5 out of 5 by CGTraveler Excellent Property
This is a beautiful property close to dining, shopping, etc. in Houston. The staff was very accommodating, the room was clean, and the beds were comfortable. I would definitely recommend this property.
November 19, 2013
Rated 5 out of 5 by TCol Great Place to Stay
Great experience and fabulous accommodations. Can't wait to stay again.
November 16, 2013
Rated 1 out of 5 by 312to817 Surrly & Incompetent Customer Service
The front desk is generally unable to answer simple questions, takes forever to perform routine tasks and absolutely cannot handle non-routine requests such as finding a copy of a folio receipt. Additionally, the food service staff at the restaurant is completely unaware of business travelers needs and even when given a specific request to be speedy, did not even attempt to respond. Not up to par, at all.
November 8, 2013
Rated 5 out of 5 by MNS87 Amazing Experience
Not sure where to start from!!! Amazing hotel general manager and great staff, always smiling always there for assistance and help. Johhny Phan the general manager is a great person to work with and deal with he makes you feel very welcome at his hotel. Umar and Delayene are also one of the one that i deal with most of the time when i check-in or check out and they are very friendly alos the rest of the staff sorry don't know names they are all amazing even the shuttle guy name Kamal he is so nice and willing to take you anywhere with a smile on his face. I mean truly this hotel makes me feel at home when I am away from home. I stay there every week and will always do my very best to stay there every week no matter what. Also the hotel stays clean it makes you feel it is so brand new from how clean it is. The rooms are amazing the natural sunlight brights the room greatly. I can keep going with this amazing reviews about this hotel, i stay there every week for the past year and I love this location. I stayed in other ones in Houston but non can even come close to this locations' greatness.
November 8, 2013
Rated 1 out of 5 by Scott35 HORRIBLE CUSTOMER SERVICE!!!!!
The front staff and valet personnel needs to be retrained on providing quality customer service to the customers. They were not helpful at all. At times they seemed clueless and non-responsive. I parked my vehicle in the front to load up my luggage. The valet personnel requested my keys. I informed him that I did not want to valet and I was going to put my luggage in my vehicle. The valet personnel told me that if I'm going place luggage in my vehicle I need to park on the other side of the piller in front of the lobby. I said OK, and parked my vehicle in front of the lobby. Next you know another valet personnel said I need your keys. I informed him that I was not utilizing valet, and that I was just going to place my luggage in my vehicle. He demanded my keys with a rude tone and then threatened to call security on me. I walked to the front desk to ask management if I can just leave my car there while I pack it with my luggage. He follows me screaming "Call Security"!!!! "Call Security"!!!! I was needless to say embarrased by his actions and felt that he went overreacted. After I spoke with management, they said I need to drive back to into the parking gargage just to load up my vehicle, which was not convenient. I had to take my vehicle back to the parking garage and load up my vehicle. This was a missed opportunity to provide excellent customer service for the customer. The situation could of been handled in a more professional manner. Through all of this negative feedback, I must say the only positive thing about my stay at this establishment was the fact that the cleaning staff was respectful and courteous. Hopefully upper management will read this and address the situation at hand, so other customers will not experience unsatisfactory customer service.
August 8, 2012
Rated 5 out of 5 by Christy150 Dance Convention
We stayed there during a recent Dance Convention. Dispite hundreds of excited little girls your hotel remained calm, clean and professional. We loved our stay and look forward to returning on future Houston trips. Great Staff !!!
November 5, 2013
Rated 5 out of 5 by Laaa1 Weekend Getaway
A surprise anniversary weekend for my wife turned into a pleasant surprise for me, too. I chose the weekend shopping package which included a gift shopping card to Memorial City Mall. Expected probable coupons to be used in stores in mall, BUT received a prepaid debit card to be used anywhere MasterCard is accepted - in the mall or anywhere else! We had a nice room, but were disappointed not to have the upgraded room I signed up for on the hotel website. When we arrived we were told the Club program had been discontinued, but not removed from the website. This didn't ruin our weekend, BUT somebody should be responsible for seeing the website is current and up to date!
August 12, 2013