Rated 5 out of 5 by Dst899 The Westin Houston
Beautiful window view!!!!
September 15, 2014
Rated 5 out of 5 by Westinwoman This hotel has great guest service
I have stayed at this hotel several times and the Westin Memorial City never fails to disappoint me. I will continue to choose this hotel and recommend this hotel to family and friends.
September 13, 2014
Rated 5 out of 5 by VictorA Nice, very nice!!
The facility was immaculate but the staff friendliness was very refreshing, great to know there are still well trained employees who believe in customer care.
September 12, 2014
Rated 5 out of 5 by fro4600 2nd year staying at this hotel for work
Stayed here last year in the summer for 9 weeks and again this summer for 6 weeks for work. Hotel is very quiet and clean. Raul and Antonio, bartenders in 024 lounge were excellent both times I have stayed there. Morning staff in the 024 Grille were very good and friendly. I was very comfortable staying at this hotel and would stay there again.
August 29, 2014
Rated 4 out of 5 by Guestman5000 Almost Perfect
I stay here approximately once every few months and the design/decor, quality, service, and comfort are all great as usual. I stayed in the Deluxe King Oversized Corner room my last few times and there are a few things that keep me from wanting to give the full 5 star rating. The more severe issue I experienced the last few times was that the bathroom counter, bathroom floor, and desk area had either stray hairs, some dirt, or footprint smudges. It seems that housekeeping is not being thorough enough and this comes off as a shame to me considering how very nice the hotel is otherwise. Apart from that, the TVs have always been slightly dim for comfortable viewing and the check out process would have been smoother if I was able to check out through the TV system during late checkout after noon. The hotel always puts a smile on my face but there are a few things that could use improvement in my view.
August 24, 2014
Rated 4 out of 5 by ESCH Good enough
Slow check in and a noisy bed frame prevented a perfect stay at this nice property. Met but did not exceed expectations
August 23, 2014
Rated 2 out of 5 by BusinessTraveller1976 Friendly staff but nothing went right
The staff try hard but somehow the execution was off at every single point throughout my stay:
Example 1 : I asked for a vegetarian, spinach, mushroom & feta omelette. The one that arrived had turkey, mushroom and feta in it. I don't eat meat.
Example 2 : I scheduled a massage. When I arrived the room had not been prepared. They eventually arrived 20 minutes after the massage was due to begin, minus a few sheets, so went to get them. 10 minutes passed and in the end we made the bed ourselves and used a sheet for the pillow cover.
Example 3 - No dressing on Caesar salad
Example 4 - Same salad ordered two nights running : One night it had dressing, the other it did not
Example 5 - Shuttle rarely available and long time lag between requesting it and it arriving
Example 6 - Gift shop closed during open hours
Example 7 - 'Ran out' of sauvignon blanc'
Example 8 - 'Bread basket' was 2 slices of bread served in a glass
Example 9 - Charged for full bottle of mineral water and served a can of club soda
August 23, 2014
Rated 4 out of 5 by Rick69 Great for business
I'm having a great time staying at the Westin in Houston. It is a great hotel, close to my client and with great facilities. The GYM is pretty good and is never super crowded. The infinity pool is also really good.
August 22, 2014
Rated 3 out of 5 by Alex2014HOU No water at top floor in the mornings
Always fantastic service, great rooms, but this time around I had a room at the top floor and there was but a trickle of water, at best, in the morning. Something to watch out for...
August 18, 2014
Rated 4 out of 5 by Business512 Great business trip
Good food. Good bar. No room service. Fantastic location. Quiet rooms
August 5, 2014
Rated 5 out of 5 by NaterTater Beautiful Hotel
This hotel was very clean and I would definitely stay here again.
August 5, 2014
Rated 5 out of 5 by CarolineTx Class Reunion
From start to finish, Ryan Hess, Beverage & Dining Manager made our class reunion as easy as possible to plan & coordinate at the 024 Lounge. It was a spectacular backdrop to our party, and the bartenders were exceedingly service-oriented, especially considering our large party.
August 4, 2014
Rated 5 out of 5 by HT1970 This hotel has exceptional unique features
My experiences in this hotel were: home away from home, safe, luxurious, fun, and a place you could stay forever. From the moment I stepped into my upgraded room, it was breath taking with a beautiful view of Houston and a room with all the amenities of home. Enjoyed the restaurant, workout room and pool. Customer service was also great..I attended a convention, the best service you could have ever have.
August 4, 2014
Rated 4 out of 5 by Hardrock04Actual Hot in Houston
Nice hotel, tough to get in and out. Not sure I would use this location for vacation, but an excellent choice for business.
August 1, 2014
Rated 4 out of 5 by deehall60 High quality service in a crowd!
Though there were numerous personalities and events, I always felt you were focused on me! Thanks
July 29, 2014
Rated 5 out of 5 by Alzada We had a great time at the Memorial Westin.
The service was great. The staff was very courteous and addressed our needs in a very timely manner. The food was very good. Looking forward to my next visit.
July 28, 2014
Rated 5 out of 5 by vjoe The Hotel has a good locations
The connection of the Hotel to the Mall, was an excellent feature.
July 28, 2014
Rated 5 out of 5 by Kaye50 This hotel has great features
I had an excellent stay at the hotel. The food was great and very tasty, relaxation, local shopping, and local attractions.
July 28, 2014
Rated 3 out of 5 by ENRIQUE13 GREAT FEATURES BUT LOW EXPECTATIONS IN SERVICE
This hotel is very nice and appealing. The front desk staff is friendly and super helpful! The gentleman in the front desk was proffesional and helped us checking in. Valet was horrible since know one was available. Front staff had to assit in valeting the vehicle. Rooms were spacious and clean. Decor is average but confortable. Now for the room service is horrible for late night snacks or quick bites. We ordered and 15 to 20 minutes later we recieved all call that the items we order were not available. Switch my order and 5 minutes later the same. " I'm sorry sir were out burger".I was shocked since most Westin Hotels have great service!
July 21, 2014
Rated 5 out of 5 by Pat59 Best Hotel I've ever stayed in
From the moment we pulled into Valet Parking, to the Check In and the Room experience everything was perfect. Friendly people and great accommodations. We did the American Girl Doll Experience and the granddaughters were on top of the world. We loved the pool on the 18th Floor as well.
July 21, 2014
Rated 5 out of 5 by Chris4767 Great location
This is a great location with plenty of restaurants and shopping within walking distance as well as much more available with a short drive.
July 20, 2014
Rated 4 out of 5 by maria1210 Breakfast Buffet
There were two adults and one child in the room. At the desk we were told an extra breakfast buffet would cost 10.95. We (I) was charged 19.95 for the third buffet.
The person in the buffet told me I was quoted the wrong price.
July 16, 2014
Rated 5 out of 5 by Ttrips Great front desk assistance
Great hotel features, excellent front desk assistance at check in, live jazz Saturday night. Beautiful view from the covered pool on the 18th floor. Only downfall --- recommend no access to children at the pool after 8pm.
July 14, 2014
Rated 3 out of 5 by 4Jim4 Loud hotel guests
Hotel is good, but guest's made noise in the hall at midnight without regard to other guests. The entire floor was awakened by this activity.
July 11, 2014
Rated 5 out of 5 by tran5512 Almost perfect stay
Trip was too short to enjoy the rest of the property. Everyone we encountered was extremely nice and courteous.
July 7, 2014
Rated 5 out of 5 by wolfgrey750 Enjoy staying at this hotel
My experience here is great. Staff is very courteous. Rooms are nice and clean.
July 2, 2014
Rated 4 out of 5 by IB42 Leaky shower
We have not stayed in a Westin recently. This one was disappointing. The room was comfortable, but the shower leaked and the check-in staff was indifferent. The fact that they had a surcharge for the internet added to the insult. It is conveniently located to the Energy Corridor and a major medical center, and there is free parking across the street, so another ridiculous charge can be avoided. They should just integrate the internet and parking charges to the rate, which most hotels do.
June 25, 2014
Rated 5 out of 5 by Lakequeen Great location.
I chose this Hotel for the location to a family function. It was comfortable, clean and offered a café and a place for smokers to go outside one floor below the café. Sweet! I would choose it again if the need were to present itself.
June 24, 2014
Rated 4 out of 5 by Texas2014 This hotel has great features
Stayed here for a friend's wedding. Nice and quiet and clean. I'd stay here again.
June 23, 2014
Rated 5 out of 5 by TD98 Outstanding accommodation and staff
Superb room, responsive and helpful front desk staff, free daily newspapers (previous hotel we used in Houston was unable to supply any papers at all) and particularly helpful shuttle bus drivers. Supremely convenient for Cheesecake Factory and shopping mall.
May 31, 2014