Rated 4 out of 5 by deehall60 High quality service in a crowd!
Though there were numerous personalities and events, I always felt you were focused on me! Thanks
July 29, 2014
Rated 5 out of 5 by jean Great stay
Everything was great about the stay, from the wonderful scent the moment you walk in the door, to the nice rooms, restaurants, and accomodating employees. Hotel caters well to children as well as business personnel. Johnny at the front desk was especially helpful accomodating.
April 8, 2013
Rated 3 out of 5 by JvbAir disappointing
Hotel is on a convenient locations but staff is at the reception not very hospitable.
Room is relatively small and lack amenities. N0 minibar, glasses or stationary.
Breakfast is served at 024 with only a very small menu and relatively expensive. Staff there is very friendly.
April 11, 2013
Rated 5 out of 5 by Chris4767 Great location
This is a great location with plenty of restaurants and shopping within walking distance as well as much more available with a short drive.
July 20, 2014
Rated 5 out of 5 by CasualTraveler Great Property
This is my 10 stay at this property. The valet staff is excellent. The front desk is always gracious and accommodating. The shuttle service is fantastic. The rooms are fabulous. The location is great; next to 2 malls and fine dining is located all around.
May 8, 2014
Rated 4 out of 5 by DavidChicago Great location, same experience
Another trip to Westin and it was the same, great experience as always. Hotel rooms were nice and roomy. Meal selection in the hotel was adequate but there are many great restaurants surrounding the hotel.
Elevators seemed a little slow but there was a conference going on.
October 13, 2013
Rated 5 out of 5 by Uriyah feels like home
It felt as if i was at home. the bed was so soft and cudly, I didnt want to get out off it. The comforter and pillows made me feel as if I were sleeping on clouds. In addition, there was total quietness and tranquility. I would definantly not hesitate to stay there again.
January 31, 2013
Rated 5 out of 5 by Tony open stairs for public ?
I know It was an extreme condition, but at Houston Salsa congress 2013, at end of each event, hundreds of people rushed to the 3 elevators. I needed to wait for 30 ~ 50 minutes to go to my room. I wanted the stair open for the guest room rather waiting for that long.
January 22, 2013
Rated 4 out of 5 by Winegoddess Urban WIneaux loves it!
I chose this property for Labor Day weekend 2011 and it was great! I think the only blemish was the restaurant at the time which only served Italian Cuisine. Room service was top notch and the rooms were luxurious. The pool, spa and fitness center were all fantastic!
August 31, 2012
Rated 3 out of 5 by tafwnf No food to be found
The room was fine but when we tried to order food in the 024 Bar we were informed that essentially everything on the menu was sold out. Then when we returned to our room and tried to order from the after hours room service menu, the only thing available was a salad.
February 11, 2013
Rated 5 out of 5 by DoubleJ2012 September 14, 2012
This hotel is only a year old and the decor is beautiful. I stayed in the Pinnacle suite as well the Deluxe room and they were both great. Staff is really nice. My only gripe and if you call it a gripe, the club lounge is very very small compared to other Westins.
September 14, 2012
Rated 5 out of 5 by vjoe The Hotel has a good locations
The connection of the Hotel to the Mall, was an excellent feature.
July 28, 2014
Rated 3 out of 5 by 4Jim4 Loud hotel guests
Hotel is good, but guest's made noise in the hall at midnight without regard to other guests. The entire floor was awakened by this activity.
July 11, 2014
Rated 5 out of 5 by Dog54 TMCP Conference Staff
The hotel was exceptional in every way. The customer service was outstanding, the hotol was easy to get around, food was great and the rooms were extremely clean. I will recommend this property to anyone I know planning a meeting in the Houston area.
October 8, 2012
Rated 3 out of 5 by sofie only average
I had won a raffle through work for a free night stay at the Westin valued @ $700.00. We were placed in a regular sized room on the executive floor. Can not believe that was the value of the raffle!!!!! Room was not ready yet when we arrived @ 6 pm!
August 8, 2012
Rated 3 out of 5 by Jellybean Smell
I am not sure why but we stayed on the 12th floor and the whole floor smelled like fish the entire stay. The hotel was crowded and not sure if someone left something in the halls. We would run down the hall to avoid the smell! Otherwise good stay.
August 10, 2012
Rated 5 out of 5 by Pastor6331 Great Anniversary Trip
Love this hotel and it's location.
We were upgraded to a suite by Valeria which added a nice touch to our 19th anniversary celebration. The room and view were great! We felt spoiled and relaxed. thank you for a wonderful visit. We will be back!
October 6, 2013
Rated 3 out of 5 by Texastim This hotel has good and some not so good features
The greeting and check-in personnel were excellent however I did not receive any room service for my overnight stay. Unfortunately I am not sure of the issue but the night auditor was contacted and was to present my concern to the manager.
May 8, 2013
Rated 5 out of 5 by MisterG Exceptional service
We spent two consecutive weekends at this property. Guest services was exceptional in accommodating our needs for connecting rooms for our family. From the car valet to the front desk to housekeeping to the club lounge. Great service!
October 17, 2012
Rated 5 out of 5 by Kailee Beautiful hotel and wonderful staff!
Hands down the best hotel experience I have ever had. The staff was very professional and courteous and the room condition was impeccable. I would also like to give special recognition to Tukai for being so friendly and welcoming.
September 23, 2013
Rated 3 out of 5 by julz350z An unhappy first night
was very sad to find that this stay is not worth the money I paid. I took a picture I'd like to send you. There was leftover food from a previous guest in the fridge I was also disappointed with the un-stocked coffee area.
March 21, 2014
Rated 5 out of 5 by Christy150 Dance Convention
We stayed there during a recent Dance Convention. Dispite hundreds of excited little girls your hotel remained calm, clean and professional. We loved our stay and look forward to returning on future Houston trips. Great Staff !!!
November 5, 2013
Rated 5 out of 5 by Gotchagomo Fantastic in every way!
My daughters and I had a wonderful stay at the Westin Memorial City! Exceptionally clean and well laid-out. My daughters loved the pool on the 18th floor! We will stay here again--it is now our go-to hotel when we visit Houston.
July 4, 2013
Rated 5 out of 5 by tran5512 Almost perfect stay
Trip was too short to enjoy the rest of the property. Everyone we encountered was extremely nice and courteous.
July 7, 2014
Rated 5 out of 5 by Katie2 EVERYTHING
I Love the Staff and this Hotel!!!! I stay here frequently and When they found out my Mother had passed away.. they treated me like family!!!!! Thank you all for EVERYTHING!!!!! The Room was GREAT and the service was GREATER!!!
January 20, 2013
Rated 3 out of 5 by Mike07 Poor housekeeping
The housekeeping service in this hotel is the worst i have experienced. I stayed for 9 days and there were 2 days the room was not cleaned att all. Drinking water not replenished, towels not changed, thrash not collected .....
March 6, 2013
Rated 5 out of 5 by 2101 2101
Stayed in one of the penthouse suites near the top floor. The room was amazing the staff was amazing. I travel alot and this was the best stay I have ever had in a hotel.
Much thanks to the hotel and the amazing staff.
January 24, 2013
Rated 5 out of 5 by Nanc56 Amazing Getaway!
It was a great weekend getaway. Loved the pool roof area. Relaxing with amazing views of Houston. Great place to watch sunsets and the sunrise. The staff was wonderful and location grat to the mall. Will do it again!
February 4, 2013
Rated 4 out of 5 by kcc2815 Overall a great place- In Room Wifi was not Ideal
The Westin is a lovely facility, and I found the hotel met most of my needs. The only complaint I have is that in wifi available in my room was not as good as it has been at other Starwood Hotels.
December 10, 2012
Rated 3 out of 5 by ekay Issues with Stay
Major issues with AC unit making noises throughout the night. Hotel staff was not attentive/responsive to issue. Made for an unpleasant end of my stay.
May 27, 2014