Rated 5 out of 5 by sunlover24 Great Hotel!
The staff were all very friendly and the room was very clean and comfortable. We have stayed here many times and will continue to do so. Highly recommended.
July 14, 2013
Rated 5 out of 5 by M2019 The staff was always very helpful
Our school had an event at this location and my husband and I stayed over the night after. Everyone was extremely helpful and the room was so comfortable. Highly Recommend.
February 11, 2013
Rated 5 out of 5 by TXumpire Full Features
Will meet most guests needs. Friendly & knowledgeable staff. Very clean rooms, hallways, meeting rooms and a fun bar / grille @ 024. Close to other restaurants if you want.
January 9, 2013
Rated 5 out of 5 by ACJ13 GREAT stay!
My stay was amazing. The hotel was beautiful and secure. The rooms are extremely comfortable and the staff is awesome. Wish the bar stayed open later on Fridays though.
October 30, 2012
Rated 5 out of 5 I love this Westin and the staff are amazing!
I stay here every week (unless I forget to book and it is overbooked). It is my favorite hotel and the staff are all amazing! Thank you SPG! Keep up the great work!
September 10, 2012
Rated 5 out of 5 by Theresa71 Enjoyable
We enjoyed our stay at the Memorial City Westin. The facility was beautiful, clean and the location was great. Will definitely consider staying here in the future.
January 2, 2013
Rated 3 out of 5 by Loly Need for Improvement
We have stayed at this location a few times, and overall the rooms are clean, large, location was convenient, and guest services are quick to respond to guest requests to ensure one has a comfortable stay. That being said, without fail, the hotels room service and restaurant needs much improvement. Every single food order we placed took too long (minimum 45 minutes), and when they finally arrived, they were always wrong with the order. Like clockwork, we would contact guest services to let them know about their mistakes, and they would make us wait while they investigated, and determined who was at fault. Several times they even challenged us and claimed we had ordered items we never did, ultimately having to walk them through what our order was, the specifics of it, and who we placed it with. Once this was done, we would get a call saying that they were making new meals and would be up as soon as complete. Needless to say, we waited a very long time for our food, and even then they managed to make numerous mistakes.
One would expect that with their price point, they would have more efficient food and beverage outcomes.
November 30, 2012
Rated 5 out of 5 by bkm1 hotel and food
The hotel was beautiful and the food was excellent. I am still getting rave reviews from my meeting participants on all aspects of the Westin Memorial City.
October 1, 2012
Rated 5 out of 5 by Jambolex Everything was perfect
I really enjoyed my stay. i used the gym a couple of times which was well equiped. the food in the bar was reasonably priced and excellent quality.
March 7, 2013
Rated 5 out of 5 by Mmmm Quick trip but relaxing
We had a quick trip but thoroughly enjoyed our relaxing stay. Nice lounge, great workout facility. Staff was friendly and helpful!
April 22, 2013
Rated 5 out of 5 by Crunk Excellent, Top End Facility - My Benchmark!
A great facility, modern, tastefully decorated, comfortable, homey, staff that is more than accommodating. Will come back, gladly.
January 23, 2013
Rated 5 out of 5 by HouDat Great Pool & Spa
I requested a room on a high floor with a view of the city. My request was granted and it was magnificent. Can't wait to return.
March 10, 2013
Rated 5 out of 5 by agome Pleasurable stay. Met all my needs!
I loved my room, and had a great time with all my friends there. By far the best 21st birthday anyone could ever have!
May 27, 2013
Rated 5 out of 5 by Judy8 The hotel has great staff
The staff was completely attentive and helpful--from the entrance into drive all the way to check out. EXCELLENT SERVICE!!!!
September 18, 2012
Rated 5 out of 5 by bozack Always a great stay....
Fantastic property with top notch staff every time.
Always look forward to coming back.
July 24, 2013
Rated 5 out of 5 by penguin68 Fantastic stay!
Friendly, first-class treatment, comfortable, great food and wine, clean, hip and trendy. Thoroughly enjoyed our stay!
April 29, 2013
Rated 4 out of 5 by moscownow Bathroom facilities
The flushing mechanism on the toilet did not work properly and I had to remove top and manipulate the mechanism.
March 10, 2013
Rated 1 out of 5 by Weber Incompetent staff
I stayed at the hotel so that I could be close to Memorial City hospital where my husband had surgery. The doc told me to be at the hospital for his 6am rounds on the day after surgery. I checked out of the hotel then exited via the skywalk to the hospital. I got quite a ways through until I got to a door that said that I needed a hotel key to get through. I walked back to the hotel and told them that I needed to get through. The security guard took me all the way back to the door and his key would not work either. At this point, I had wasted 10 minutes and only had 10 more minutes to get to the hospital. I asked the security guard if they had a shuttle bus and he said NO. We got back to the lobby where the manager told him to go get the shuttle bus and take me to the hospital. The security guard told me it should be interesting since he he had NEVER driven the bus. He took me to the hospital but by the time I got there, the doc had already been in. My husband couldn't remember what he said, though. My husband was on pain meds from the surgery. So, I spent $200 for no reason. I could have driven back home in The Woodlands and made it to the hospital in time to see the doc. Not a good experience to say the least when I was already beyond stressed out.
August 24, 2013
Rated 5 out of 5 by mlinde07 First time, certainly not the last....
I was very pleased with the hotel and the convenience to just about everything you may need.
I'll be back!!!
August 19, 2012
Rated 5 out of 5 by EDing Excellent all round
Stayed for 11 nights and felt like home ... treated like a king .. everything about the hotel was great
March 3, 2013
Rated 5 out of 5 by NPmfm Wonderful stay!
Very comfortable room-was a bit surprised by fire drill but good to know they are on top of things!
January 14, 2013
Rated 5 out of 5 by Ruby04 Excellent hotel
Love staying here when in Houston visiting family. So comfortable and convenient!,
June 2, 2013
Rated 4 out of 5 by LadyGar2012 Nice Hotel
Loved the comfort of the heavenly king size bed and the shower was a plus. Enjoyed my stay.
September 6, 2012
Rated 4 out of 5 by Dddd9 Nice stay
Clean efficient rooms. Staff nice. Upgrade to club floor. Very nice exercise room.
January 13, 2013
Rated 4 out of 5 by Brazosdog New
New hotel next to Memorial SC. Staff very attentive. Kids loved roof top pool.
April 10, 2013
Rated 5 out of 5 by Dwats nice new westin
has spg lounge.
great pool area on top of the hotel - great views
February 22, 2013
Rated 5 out of 5 by DavisE Wonderful!
Love the atmosphere. Everything was wonderful. Very friendly staff.
September 13, 2012
Rated 5 out of 5 by Maria40 Great overall
Great service, great location, very clean and good breakfast!
March 4, 2013
Rated 5 out of 5 by cassy65 I love the pool area
I love the breakfast roomservice and but lunch wasn't as good.
November 7, 2012
Rated 5 out of 5 by pepe12 Excellent hotel.
The service, from checking in to the rooms was spectacular.
January 28, 2013