Rated 4.1 out of 5 by 185
Rated 3 out of 5 by ENRIQUE13 GREAT FEATURES BUT LOW EXPECTATIONS IN SERVICE
This hotel is very nice and appealing. The front desk staff is friendly and super helpful! The gentleman in the front desk was proffesional and helped us checking in. Valet was horrible since know one was available. Front staff had to assit in valeting the vehicle. Rooms were spacious and clean. Decor is average but confortable. Now for the room service is horrible for late night snacks or quick bites. We ordered and 15 to 20 minutes later we recieved all call that the items we order were not available. Switch my order and 5 minutes later the same. " I'm sorry sir were out burger".I was shocked since most Westin Hotels have great service!
July 21, 2014
Rated 5 out of 5 by Pat59 Best Hotel I've ever stayed in
From the moment we pulled into Valet Parking, to the Check In and the Room experience everything was perfect. Friendly people and great accommodations. We did the American Girl Doll Experience and the granddaughters were on top of the world. We loved the pool on the 18th Floor as well.
July 21, 2014
Rated 5 out of 5 by Chris4767 Great location
This is a great location with plenty of restaurants and shopping within walking distance as well as much more available with a short drive.
July 20, 2014
Rated 4 out of 5 by maria1210 Breakfast Buffet
There were two adults and one child in the room. At the desk we were told an extra breakfast buffet would cost 10.95. We (I) was charged 19.95 for the third buffet.
The person in the buffet told me I was quoted the wrong price.
July 16, 2014
Rated 5 out of 5 by Ttrips Great front desk assistance
Great hotel features, excellent front desk assistance at check in, live jazz Saturday night. Beautiful view from the covered pool on the 18th floor. Only downfall --- recommend no access to children at the pool after 8pm.
July 14, 2014
Rated 3 out of 5 by 4Jim4 Loud hotel guests
Hotel is good, but guest's made noise in the hall at midnight without regard to other guests. The entire floor was awakened by this activity.
July 11, 2014
Rated 5 out of 5 by tran5512 Almost perfect stay
Trip was too short to enjoy the rest of the property. Everyone we encountered was extremely nice and courteous.
July 7, 2014
Rated 5 out of 5 by Joe23mike Elegant
Had a travel to Houston and decided to give this hotel a shot and I'm glad I did. I was welcomed and greeted by the valet staff which was a great first impression. The front desk staff was mediocre. I thought (bad on my part) that because I'm a Platinum member my experience would be somewhat different. Nevertheless, I checked in and went up to my room which had spectacular views. I didn't know Houston had so much greenery. Very impressive. The location is next to a mall and one mile away from another shopping mall (City Center). I think by now you can understand why this was such an awesome stay. I look forward to staying at this property again.
May 4, 2014