Rated 4.1 out of 5 by 31
Rated 5 out of 5 by xdon Great Hotel --- highly recommended
i stayed at the Sheraton Xian the night before, which was a terrible TERRIBLE TERRIBLE experience. To make it worse, the stay was not even recorded in my account. It is too bad to write a review about that Sheraton.
I then called the Westin Front desk and spoke with the Assistant Front Office Manager (Brunk). The way he dealt with guests was so professional, which reminded me a lot of the GM of Shanghai Westin. We had a really nice stay. Everything at the hotel was great ! Bruck is an outstanding manager and should be able to move up ---- We ended up to stay for a few more days. This hotel also has a very unique floor plan and is near other attractions, with a cool night view from the Lounge.
April 18, 2015
Rated 3 out of 5 by looloo Good location
Good location for tourist. lots to see around the hotel area.
Breakfast underground is not a good start for the day, restaurant is very dark.
February 2, 2015
Rated 1 out of 5 by SPGPGUEST Worst Hotel in my entire SPG experience!
Westin Xi'an is extremely disappointed in the following areas:
1. Facilities Dysfunctional - Aircon was broken, Washroom water problem, telephone broken down, very dark and cold room, etc.
2. Staff team Insufficiency - have to call them 3 times for a simple fix; very impolite staff; no respect to customer at all.
3. Business Unfriendly - Internet extremely slow!
4. Overall Low Comfort Level
January 24, 2015
Rated 5 out of 5 by David003 Most preferred hotel in Xi'an
Was always warmly treated by hotel staffs. But I think Westin Xi'an need to improve the service quality of the Japanese restaurant including the food itself .
November 12, 2014
Rated 5 out of 5 by YOWman Fantastic Property
Excellent location, beautiful interior and great ambiance. Vito and Sergio made my stay extra special.
September 29, 2014
Rated 5 out of 5 by Michael71 Hotel location is good.
Not easy to get a Taxi. Hotel may consider to have staff assist guests to get a Taxi.
September 11, 2014
Rated 5 out of 5 by wisdom67 excellent thank you
very good and freindly staff. great room and wonderful executive lounge
August 30, 2014
Rated 4 out of 5 by cyong43 The Chinese food was excellent !
Most convenient hotel in Xian. The food was excellent. Will stay there again on my next trip to Xian.
August 7, 2014