Rated 5 out of 5 by HenryZ One of the best stays at a SGP property
I spent my childhood in Xian and the last two decades oversea. I traveled extensively for work. Stayed only for one night on a family visit in July at Westin Xian. I wished that I could stay longer.
You could not ask for a better location. There are a lot of sightseeing and things that you can do around the hotel. Great night-life across the street in summer months. The hotel’s external architecture and interior design are unique. Lighting and mode however is on the darker side as other guests had mentioned . . . probably paying homage to rich history of Xian.
It took front desk some time to check me in and get my room ready. The front desk should have explained some of the basics for new guests. I was handled that hotel key and that was it. I had to ask a few questions to get around. Was upgraded to a nice suite on the 5th floor. The room is beautifully decorated. A fruit plate and a welcome note from the Hotel Manager were waiting for me on the table. A very nice touch and one of best Platinum recognitions I have ever received. The Club Lounge is on the 5th floor. It is well staffed, cleaned and quite. Had breakfast and light cocktails there. Enjoyed both Chinese and Western food options. The service there is very attentive but discrete.
Visited its underground museum, which is complimentary as hotel guests. It seemed that you had a private museum all by yourself as there were very few visitors. I used its swimming pool the next morning and requested a 4 PM check-out. Was pleasantly surprised to received flowers in a vase left outside of our room. The Club staff must have seen me and my cousin spending a lot of time in the lounge and thought that we were a couple. This was a good gesture and very thoughtful touch! We gladly accepted their good intention and flowers as our departing gift. Overall I was pleased with my stay and the level of services received as a VIP. Highly recommend the property to other visitors of Xi’an.
August 6, 2015
Rated 4 out of 5 by JR88 Friendly Staff, and Benefits for SPG members
This hotel was built by some less impressive contractors judging by the workmanship. However, the shortfall on the hardware has been well compensated by the friendly staff, and how eager the hotel is to take care of their members. When I stayed in the hotel, I feel like at home. That says a lot about the service. The staff in the lounge are particular accommodating to my needs. I did notice that they were friendly to essentially everybody. Way to do Xian Westin! I highly recommend this hotel if you are not too picky about the little thing like oversized light for the night stand, and dark rooms etc. BTW, you'll get the full benefits of being SPG member here - free breakfast for you and your companion, free internet, free use of lounge, and the list goes on. Isn't that what really matters at the end?
June 22, 2015
Rated 5 out of 5 by Aprilzz Nice stay, unforgettable memory
Recommended by colleague. Good location. Nice service from Reception. Unique architecture style.
May 12, 2015
Rated 5 out of 5 by xdon Great Hotel --- highly recommended
i stayed at the Sheraton Xian the night before, which was a terrible TERRIBLE TERRIBLE experience. To make it worse, the stay was not even recorded in my account. It is too bad to write a review about that Sheraton.
I then called the Westin Front desk and spoke with the Assistant Front Office Manager (Brunk). The way he dealt with guests was so professional, which reminded me a lot of the GM of Shanghai Westin. We had a really nice stay. Everything at the hotel was great ! Bruck is an outstanding manager and should be able to move up ---- We ended up to stay for a few more days. This hotel also has a very unique floor plan and is near other attractions, with a cool night view from the Lounge.
April 18, 2015
Rated 3 out of 5 by looloo Good location
Good location for tourist. lots to see around the hotel area.
Breakfast underground is not a good start for the day, restaurant is very dark.
February 2, 2015
Rated 1 out of 5 by SPGPGUEST Worst Hotel in my entire SPG experience!
Westin Xi'an is extremely disappointed in the following areas:
1. Facilities Dysfunctional - Aircon was broken, Washroom water problem, telephone broken down, very dark and cold room, etc.
2. Staff team Insufficiency - have to call them 3 times for a simple fix; very impolite staff; no respect to customer at all.
3. Business Unfriendly - Internet extremely slow!
4. Overall Low Comfort Level
January 24, 2015
Rated 5 out of 5 by David003 Most preferred hotel in Xi'an
Was always warmly treated by hotel staffs. But I think Westin Xi'an need to improve the service quality of the Japanese restaurant including the food itself .
November 12, 2014
Rated 5 out of 5 by YOWman Fantastic Property
Excellent location, beautiful interior and great ambiance. Vito and Sergio made my stay extra special.
September 29, 2014
Rated 5 out of 5 by Michael71 Hotel location is good.
Not easy to get a Taxi. Hotel may consider to have staff assist guests to get a Taxi.
September 11, 2014
Rated 5 out of 5 by wisdom67 excellent thank you
very good and freindly staff. great room and wonderful executive lounge
August 30, 2014
Rated 4 out of 5 by cyong43 The Chinese food was excellent !
Most convenient hotel in Xian. The food was excellent. Will stay there again on my next trip to Xian.
August 7, 2014
Rated 5 out of 5 by NIZAA This hotel has great features
This hotel has great features,
but many rooms far from entrance.
August 3, 2014
Rated 4 out of 5 by RD60 Diappoinment
The rom furniture needs to be improved to provide comfort. There is not one comfortable cair in the room.
The Excutive Lounge fod at night needs much improvement. This hotl ha gone to serving the same items night in and night out, all of which are not very good. The chef needs t learn to cook the food completely also. Many timesthe B-B-Que chicken was not cook completely. Also they need to learn what over medium easy mens when it comes to cooking eggs. To many times the yokes are hard or broken.
August 3, 2014
Rated 4 out of 5 by DaveATX Excellent hotel located in the heart of the newest tourist area of Xi'an
Facilities are new, clean and comfortable. Staff is excellent and provides first rate personal service.
Food in both the downstairs buffet and upstairs executive lounge was plentiful, but often served cold. Definitely needs improvement.
August 1, 2014
Rated 5 out of 5 by Michael71 Best choice in Xi'an, China
The Westin hotel in Xi'an is the best choice for me when I travel to X'an.
May 26, 2014
Rated 5 out of 5 by avja You should stay here
The Westin is slightly more costly than the other two Starwood properties in Xian. However I decided to stay here based on the reviews on SPG and flyer talk and was very glad I did..
This is a beautiful new hotel with a responsive staff and a great location. As a platinum member I was upgraded to a suite and could partake in a good breakfast buffet and a respectable evening spread.
I strongly recommend it.
May 22, 2014
Rated 3 out of 5 by Kris0725 Cheat for Dynamic Currency conversion
The hotel itself is GREAT.
Good location / Good environment /Good Facility.
But, I would like to complain one thing unfortunately.
The receptionist make me upset When i check out Hotel
I am a foreigner and have oversea credit card. When check out, receptionist MUST ask to me "Will you pay RMB or your local currency?" She didn't asked me for this and charged my local currency. I corrected to RMB by myself and complained about that. She knew what is disadvantage to me if i pay my local currency in China. Even though, She did by herself without any notice. Also, She NEVER appologize to me.
Do you think it is reasonable?
May 15, 2014
Rated 3 out of 5 by Golfchina This hotel rooms need renovation work
Room conditions did not meet our expectation at all. Bad smell and poor air conditioning system. Definitely needs improvement work.
May 10, 2014
Rated 1 out of 5 by Torch2014 Heat rises to 5th floor
We wre part of a primier tour group and got rooms on the 5th floor. Well, heat rises and we could never get the room to cool down. It was unseasonably warm this time of the year. Thermostats in the hall ways were all 28 or 29 degree celcius. Complained to hotel and they tried to fix with no success. They did offer to move us, but we were there only 2 nights and did not want to pack up.
Ask for lower floors if hot weather. Lower floor thermostats registered around 21 degrees.
May 1, 2014
Rated 5 out of 5 by Sheng Beautiful site in Xi'an
Stayed one nt with family. Good location with very creative hotel design to coordinate between Westin brand and surrounding culture.
100% comfortable bed and nice standing shower.
Very warmed and professtional welcome by Ms.Apple at desk, she is excellent service star!!! But check-out is not that smooth and friendly as check-in !
But only one disppointed point is that lots of lost hair in sauna room looked nasty.
April 26, 2014
Rated 4 out of 5 by xtnjohnson 4.5 stars -- 5-star staff, 4-star facilities
We visited the Westin Xi'an for the four-day Easter weekend. I highly recommend the Westin for its location, room quality, and excellent staff, who really went out of their way to make our short holiday memorable. The only small dings, which together amount to a half-star off, are for the shaky wi-fi (only a minor annoyance for us as vacationers, but Starwood is my employer's preferred hotelier and I'd have been pretty disappointed had I been visiting on business), and for the poor condition of the men's showers and locker facilities for the pool. I did not visit, but my partner did; he reported a moldy ceiling and tile-work in disrepair. Again, not a huge issue but not up to the Westin brand image. (Strange thing for WiFi -- the best reception was, of all places, in the underground seating area by Seasonal Tastes.)
But these are quibbles, really. We ate well at every breakfast (opt for a rate with it included -- huge variety, high quality), and for dinner in the expensive-but-worth-it Zenses restaurant. We loved being such a short walk away from the Big Goose Pagoda. And the staff were truly fantastic. They arranged all-day car tours for us to visit the Terra Cotta Army (obligatory, but I wouldn't go to Xi'an just for them) and to Mount Hua/Huashan, 100 km to the east -- which was worth every penny and more. For our final night, they recommended a restaurant in the mall across the street that was excellent, and quite a value, if not quite the same ambience as Zenses.
April 22, 2014
Rated 4 out of 5 by mkakhor Good location; friendly service
First time staying at this hotel. Appreciate the upgrade. Spacious room. Clean. Friendly service. Good location with shops nearby. Overall a very good experience. The museum at the basement was a huge bonus for the guests of this hotel.
March 22, 2014
Rated 5 out of 5 by Vincos Like No Other Westin I Have Ever Experienced…in a Good Way!
OVERALL IMPRESSION: Exceptional in every way. The physical beauty of the property is exceptional as is the setting directly in front of the Wild Goose Pagoda.
SPG RECOGNITION: Amongst the best ever. Upgraded to a simply magnificent suite - I want to live in an apartment like that! Courtesies at every turn. Special Welcomes by various managers. We were made to feel like true VIPs.
THE ROOM: Chic and elegant. Filled with beautiful art. Fronting on the view of the Wild Goose Pagoda with two huge balconies. The epitome of new Asian style - as is the whole hotel: high design but with a Chinese vernacular.
LOCATION: Far from the chaotic centre of town - and that is a very good thing - across from the Wild Goose Pagoda. This hotel is part of a brand-new development with lovely shops, restaurants and entertainment. The lights show in the evening is phenomenal.
EXCEEDED EXPECTATIONS: Upon arrival we were sought out and greeted by the Dutch FO manager and when he offered his expertise, I asked about cooking lessons in Xi’an. He told us he would get back to us and I assumed I would not hear from him again but when we came down in the evening, seemingly the entire staff was on ready alert to arrange for us a private cooking lesson on property. What ensued was one of the most beautiful experiences I have ever had in any hotel in thirty+ years in the travel industry: a private room was set-up with a demonstration kitchen and FIVE chefs to teach my partner and I, in a hands-on lesson, the art of Chinese noodles. All as a gift to us from the hotel. Extraordinary and unforgettable!
There is a private Museum of Chinese Painting in the basement of the hotel for which we were presented complimentary tickets. I received a private tour by the curator herself and it was fascinating.
DID NOT MEET EXPECTATIONS: We were in constant awe so this is hardly applicable.
ONE THING TO KNOW: I really don’t think there is comparable lodging anywhere else in Xi’an…and I certainly wouldn’t bother to waste the time looking.
January 21, 2014
Rated 5 out of 5 by aalkindir One of the best properties in China
Good service, nice surrounding, great room view (Big Wild Goose Tower), an excellent choice of hotel to stay in Xian, China.
November 26, 2013
Rated 5 out of 5 by Sarah789 Didn't want to leave
We stayed at the Westin for our 1st wedding anniversary and it couldn’t have been better. We arrived at our room to find a bouquet of roses and delicious cake with a 'happy anniversary message'. The room was a good size, the bathroom was beautiful with a large bath and waterfall shower, and the view of the Pagoda from the room was fabulous! The beds would have to be the best that we have come across throughout our trip in China. The staff we very helpful with recommendations for local restaurants within walking distance, and the buffet breakast at the hotel was also enjoyable. On our last morning in Xi'an we took a guided tour of the Museum downstairs - we were very impressed with the collection of Chinese artefacts - we would definitely recommend checking out the museum.
October 14, 2013
Rated 5 out of 5 by Herminator Best Hotel in Xian!!!
Westin Xian is located right at the center of all the historical sites. It is right in front of Dayanta! I love the view and location. It makes sightseeing, shopping, dining extremely convenience. Quijiang is known among foreigners as the Beverly Hill in Shannxi. The part I like the most of Westin Hotel is the staff. They are courteous and friendly. Services are timely and professional. I would strongly recommend this hotel to anyone who visits Xian the first time. By the way, we ran into Kobe Bryant the basketball superstar at the hotel!! If this hotel is good enough for Kobe, I bet it is good enough for most of us!!
September 19, 2013
Rated 5 out of 5 by Lei711 great hotel, very friendly staff and surprisingly good services
I just completed my 28 nights at the Westin Xi'an. I would like to highlight some of the best moments during my stay.
1. I travel to Xi'an for business with a group of colleague, booking directly with the hotel to ensure we have a better rate. The booking process was quite smooth and we managed to have the own team of 5 booked really quite. Elisha has supported us all the way. I would like to thank her for her great support before and during my stay.
2. The besting thing about this hotel is "the location", when you open your window (have to be a room facing north), you would directly see the big wild goose pagoda in front of you, very nice view, but it might be a little bit noise in the very early morning as there might be some trucks coming by.
3. The hotel itself, in term of the architecture, the whole facility is so just amazing. Not a very typical Westin I would say, but a really Xi'an (old China) Westin. The arrangement is in a very Chinese way, mirror, balance, etc. you would understand it when you really visit this facility. The lobby bar is a great one, but Xi'an doesn't really have a cocktail culture, so, do expect a good cocktail from that bar, tea is better.
3. Gym and the swimming pool is on the -1 floor, 25m times 5m, sometimes I can be very crowded if there are kids in the pool. Gym is very small, but also go most of the things.
4. Executive lounge is great, I know Christian, and Jack, I think, they have been provide us with great support during the open hours. Happy hour can be very happy, I happened to have my birthday during my stay, hotel provided a complementary 6 inches cake, it mean definitely more than a cake. Hotel also treat the long stay guest very good, we went to see Chang Hen Ge (A song with eternal sorrows) in Hua Qing Chi. Excellent show, very enjoyable.
4. The hotel management was quite open, and we actually provided with some improvement comments, seemly like the services improve significantly during my stay.
5. The signature concierge services is just excellent.
I would recommend this hotel to both business travellers and people come to Xi'an for vacations. One thing you need to know is that taxi in Xi'an is not easy to get, but concierge can provide great support for this. One of the taxi actually found my lost cellphone and mail it back to my office, I would say it's more because of the support from the concierge.
July 19, 2013
Rated 4 out of 5 by Ben2012 Best new hotel in town
Probably the newest 5-star hotel in town, located right in the center of town. Great views of the Wild Goose Pagoda across the street, with nice restaurants and bars within walking distance.
The design and decor of the hotel are consistent with the Westin brand, yet has its unique local flavor.
Overall, I had a very enjoyable stay. The only area for improvement is that the lighting in the hotel was very dim in general. Especially in the rooms, I would suggest more adequate lighting.
Very nice service and club floor lounge.
May 6, 2013
Rated 5 out of 5 by Annie58UK Fantastic Hotel in Great Location
Stayed at the Westin Xian for 3 nights in April with my niece. Great location as it is directly opposite the Big Wildgoose Pagoda and a good international shopping mall.
Can definately recommend upgrading to a Club Room as the breakfast and happy hour in the Executive Club was excellent.
The concierge staff were fantastic (especially Martin and Leo) and helped us arrange a Terracotta Army tour and a dinner show.
Will definately stay here again when in Xian.
May 2, 2013
Rated 1 out of 5 by HankUSA This hotel has a bad services and constrution all around
This hotel has is in great location and nice design. Unfortunately, for some reason it is construction very where and the staffs are rude.
March 24, 2013