Rated 5 out of 5 by xdon Great Hotel --- highly recommended
i stayed at the Sheraton Xian the night before, which was a terrible TERRIBLE TERRIBLE experience. To make it worse, the stay was not even recorded in my account. It is too bad to write a review about that Sheraton.
I then called the Westin Front desk and spoke with the Assistant Front Office Manager (Brunk). The way he dealt with guests was so professional, which reminded me a lot of the GM of Shanghai Westin. We had a really nice stay. Everything at the hotel was great ! Bruck is an outstanding manager and should be able to move up ---- We ended up to stay for a few more days. This hotel also has a very unique floor plan and is near other attractions, with a cool night view from the Lounge.
April 18, 2015
Rated 3 out of 5 by looloo Good location
Good location for tourist. lots to see around the hotel area.
Breakfast underground is not a good start for the day, restaurant is very dark.
February 2, 2015
Rated 1 out of 5 by SPGPGUEST Worst Hotel in my entire SPG experience!
Westin Xi'an is extremely disappointed in the following areas:
1. Facilities Dysfunctional - Aircon was broken, Washroom water problem, telephone broken down, very dark and cold room, etc.
2. Staff team Insufficiency - have to call them 3 times for a simple fix; very impolite staff; no respect to customer at all.
3. Business Unfriendly - Internet extremely slow!
4. Overall Low Comfort Level
January 24, 2015
Rated 5 out of 5 by David003 Most preferred hotel in Xi'an
Was always warmly treated by hotel staffs. But I think Westin Xi'an need to improve the service quality of the Japanese restaurant including the food itself .
November 12, 2014
Rated 5 out of 5 by YOWman Fantastic Property
Excellent location, beautiful interior and great ambiance. Vito and Sergio made my stay extra special.
September 29, 2014
Rated 5 out of 5 by Michael71 Hotel location is good.
Not easy to get a Taxi. Hotel may consider to have staff assist guests to get a Taxi.
September 11, 2014
Rated 5 out of 5 by wisdom67 excellent thank you
very good and freindly staff. great room and wonderful executive lounge
August 30, 2014
Rated 4 out of 5 by cyong43 The Chinese food was excellent !
Most convenient hotel in Xian. The food was excellent. Will stay there again on my next trip to Xian.
August 7, 2014
Rated 5 out of 5 by NIZAA This hotel has great features
This hotel has great features,
but many rooms far from entrance.
August 3, 2014
Rated 4 out of 5 by RD60 Diappoinment
The rom furniture needs to be improved to provide comfort. There is not one comfortable cair in the room.
The Excutive Lounge fod at night needs much improvement. This hotl ha gone to serving the same items night in and night out, all of which are not very good. The chef needs t learn to cook the food completely also. Many timesthe B-B-Que chicken was not cook completely. Also they need to learn what over medium easy mens when it comes to cooking eggs. To many times the yokes are hard or broken.
August 3, 2014
Rated 4 out of 5 by DaveATX Excellent hotel located in the heart of the newest tourist area of Xi'an
Facilities are new, clean and comfortable. Staff is excellent and provides first rate personal service.
Food in both the downstairs buffet and upstairs executive lounge was plentiful, but often served cold. Definitely needs improvement.
August 1, 2014
Rated 5 out of 5 by Michael71 Best choice in Xi'an, China
The Westin hotel in Xi'an is the best choice for me when I travel to X'an.
May 26, 2014
Rated 5 out of 5 by avja You should stay here
The Westin is slightly more costly than the other two Starwood properties in Xian. However I decided to stay here based on the reviews on SPG and flyer talk and was very glad I did..
This is a beautiful new hotel with a responsive staff and a great location. As a platinum member I was upgraded to a suite and could partake in a good breakfast buffet and a respectable evening spread.
I strongly recommend it.
May 22, 2014
Rated 3 out of 5 by Kris0725 Cheat for Dynamic Currency conversion
The hotel itself is GREAT.
Good location / Good environment /Good Facility.
But, I would like to complain one thing unfortunately.
The receptionist make me upset When i check out Hotel
I am a foreigner and have oversea credit card. When check out, receptionist MUST ask to me "Will you pay RMB or your local currency?" She didn't asked me for this and charged my local currency. I corrected to RMB by myself and complained about that. She knew what is disadvantage to me if i pay my local currency in China. Even though, She did by herself without any notice. Also, She NEVER appologize to me.
Do you think it is reasonable?
May 15, 2014
Rated 3 out of 5 by Golfchina This hotel rooms need renovation work
Room conditions did not meet our expectation at all. Bad smell and poor air conditioning system. Definitely needs improvement work.
May 10, 2014
Rated 1 out of 5 by Torch2014 Heat rises to 5th floor
We wre part of a primier tour group and got rooms on the 5th floor. Well, heat rises and we could never get the room to cool down. It was unseasonably warm this time of the year. Thermostats in the hall ways were all 28 or 29 degree celcius. Complained to hotel and they tried to fix with no success. They did offer to move us, but we were there only 2 nights and did not want to pack up.
Ask for lower floors if hot weather. Lower floor thermostats registered around 21 degrees.
May 1, 2014
Rated 5 out of 5 by Sheng Beautiful site in Xi'an
Stayed one nt with family. Good location with very creative hotel design to coordinate between Westin brand and surrounding culture.
100% comfortable bed and nice standing shower.
Very warmed and professtional welcome by Ms.Apple at desk, she is excellent service star!!! But check-out is not that smooth and friendly as check-in !
But only one disppointed point is that lots of lost hair in sauna room looked nasty.
April 26, 2014
Rated 4 out of 5 by xtnjohnson 4.5 stars -- 5-star staff, 4-star facilities
We visited the Westin Xi'an for the four-day Easter weekend. I highly recommend the Westin for its location, room quality, and excellent staff, who really went out of their way to make our short holiday memorable. The only small dings, which together amount to a half-star off, are for the shaky wi-fi (only a minor annoyance for us as vacationers, but Starwood is my employer's preferred hotelier and I'd have been pretty disappointed had I been visiting on business), and for the poor condition of the men's showers and locker facilities for the pool. I did not visit, but my partner did; he reported a moldy ceiling and tile-work in disrepair. Again, not a huge issue but not up to the Westin brand image. (Strange thing for WiFi -- the best reception was, of all places, in the underground seating area by Seasonal Tastes.)
But these are quibbles, really. We ate well at every breakfast (opt for a rate with it included -- huge variety, high quality), and for dinner in the expensive-but-worth-it Zenses restaurant. We loved being such a short walk away from the Big Goose Pagoda. And the staff were truly fantastic. They arranged all-day car tours for us to visit the Terra Cotta Army (obligatory, but I wouldn't go to Xi'an just for them) and to Mount Hua/Huashan, 100 km to the east -- which was worth every penny and more. For our final night, they recommended a restaurant in the mall across the street that was excellent, and quite a value, if not quite the same ambience as Zenses.
April 22, 2014
Rated 4 out of 5 by mkakhor Good location; friendly service
First time staying at this hotel. Appreciate the upgrade. Spacious room. Clean. Friendly service. Good location with shops nearby. Overall a very good experience. The museum at the basement was a huge bonus for the guests of this hotel.
March 22, 2014
Rated 5 out of 5 by Vincos Like No Other Westin I Have Ever Experienced…in a Good Way!
OVERALL IMPRESSION: Exceptional in every way. The physical beauty of the property is exceptional as is the setting directly in front of the Wild Goose Pagoda.
SPG RECOGNITION: Amongst the best ever. Upgraded to a simply magnificent suite - I want to live in an apartment like that! Courtesies at every turn. Special Welcomes by various managers. We were made to feel like true VIPs.
THE ROOM: Chic and elegant. Filled with beautiful art. Fronting on the view of the Wild Goose Pagoda with two huge balconies. The epitome of new Asian style - as is the whole hotel: high design but with a Chinese vernacular.
LOCATION: Far from the chaotic centre of town - and that is a very good thing - across from the Wild Goose Pagoda. This hotel is part of a brand-new development with lovely shops, restaurants and entertainment. The lights show in the evening is phenomenal.
EXCEEDED EXPECTATIONS: Upon arrival we were sought out and greeted by the Dutch FO manager and when he offered his expertise, I asked about cooking lessons in Xi’an. He told us he would get back to us and I assumed I would not hear from him again but when we came down in the evening, seemingly the entire staff was on ready alert to arrange for us a private cooking lesson on property. What ensued was one of the most beautiful experiences I have ever had in any hotel in thirty+ years in the travel industry: a private room was set-up with a demonstration kitchen and FIVE chefs to teach my partner and I, in a hands-on lesson, the art of Chinese noodles. All as a gift to us from the hotel. Extraordinary and unforgettable!
There is a private Museum of Chinese Painting in the basement of the hotel for which we were presented complimentary tickets. I received a private tour by the curator herself and it was fascinating.
DID NOT MEET EXPECTATIONS: We were in constant awe so this is hardly applicable.
ONE THING TO KNOW: I really don’t think there is comparable lodging anywhere else in Xi’an…and I certainly wouldn’t bother to waste the time looking.
January 21, 2014
Rated 5 out of 5 by aalkindir One of the best properties in China
Good service, nice surrounding, great room view (Big Wild Goose Tower), an excellent choice of hotel to stay in Xian, China.
November 26, 2013
Rated 5 out of 5 by Sarah789 Didn't want to leave
We stayed at the Westin for our 1st wedding anniversary and it couldn’t have been better. We arrived at our room to find a bouquet of roses and delicious cake with a 'happy anniversary message'. The room was a good size, the bathroom was beautiful with a large bath and waterfall shower, and the view of the Pagoda from the room was fabulous! The beds would have to be the best that we have come across throughout our trip in China. The staff we very helpful with recommendations for local restaurants within walking distance, and the buffet breakast at the hotel was also enjoyable. On our last morning in Xi'an we took a guided tour of the Museum downstairs - we were very impressed with the collection of Chinese artefacts - we would definitely recommend checking out the museum.
October 14, 2013
Rated 5 out of 5 by Herminator Best Hotel in Xian!!!
Westin Xian is located right at the center of all the historical sites. It is right in front of Dayanta! I love the view and location. It makes sightseeing, shopping, dining extremely convenience. Quijiang is known among foreigners as the Beverly Hill in Shannxi. The part I like the most of Westin Hotel is the staff. They are courteous and friendly. Services are timely and professional. I would strongly recommend this hotel to anyone who visits Xian the first time. By the way, we ran into Kobe Bryant the basketball superstar at the hotel!! If this hotel is good enough for Kobe, I bet it is good enough for most of us!!
September 19, 2013
Rated 5 out of 5 by Lei711 great hotel, very friendly staff and surprisingly good services
I just completed my 28 nights at the Westin Xi'an. I would like to highlight some of the best moments during my stay.
1. I travel to Xi'an for business with a group of colleague, booking directly with the hotel to ensure we have a better rate. The booking process was quite smooth and we managed to have the own team of 5 booked really quite. Elisha has supported us all the way. I would like to thank her for her great support before and during my stay.
2. The besting thing about this hotel is "the location", when you open your window (have to be a room facing north), you would directly see the big wild goose pagoda in front of you, very nice view, but it might be a little bit noise in the very early morning as there might be some trucks coming by.
3. The hotel itself, in term of the architecture, the whole facility is so just amazing. Not a very typical Westin I would say, but a really Xi'an (old China) Westin. The arrangement is in a very Chinese way, mirror, balance, etc. you would understand it when you really visit this facility. The lobby bar is a great one, but Xi'an doesn't really have a cocktail culture, so, do expect a good cocktail from that bar, tea is better.
3. Gym and the swimming pool is on the -1 floor, 25m times 5m, sometimes I can be very crowded if there are kids in the pool. Gym is very small, but also go most of the things.
4. Executive lounge is great, I know Christian, and Jack, I think, they have been provide us with great support during the open hours. Happy hour can be very happy, I happened to have my birthday during my stay, hotel provided a complementary 6 inches cake, it mean definitely more than a cake. Hotel also treat the long stay guest very good, we went to see Chang Hen Ge (A song with eternal sorrows) in Hua Qing Chi. Excellent show, very enjoyable.
4. The hotel management was quite open, and we actually provided with some improvement comments, seemly like the services improve significantly during my stay.
5. The signature concierge services is just excellent.
I would recommend this hotel to both business travellers and people come to Xi'an for vacations. One thing you need to know is that taxi in Xi'an is not easy to get, but concierge can provide great support for this. One of the taxi actually found my lost cellphone and mail it back to my office, I would say it's more because of the support from the concierge.
July 19, 2013
Rated 4 out of 5 by Ben2012 Best new hotel in town
Probably the newest 5-star hotel in town, located right in the center of town. Great views of the Wild Goose Pagoda across the street, with nice restaurants and bars within walking distance.
The design and decor of the hotel are consistent with the Westin brand, yet has its unique local flavor.
Overall, I had a very enjoyable stay. The only area for improvement is that the lighting in the hotel was very dim in general. Especially in the rooms, I would suggest more adequate lighting.
Very nice service and club floor lounge.
May 6, 2013
Rated 5 out of 5 by Annie58UK Fantastic Hotel in Great Location
Stayed at the Westin Xian for 3 nights in April with my niece. Great location as it is directly opposite the Big Wildgoose Pagoda and a good international shopping mall.
Can definately recommend upgrading to a Club Room as the breakfast and happy hour in the Executive Club was excellent.
The concierge staff were fantastic (especially Martin and Leo) and helped us arrange a Terracotta Army tour and a dinner show.
Will definately stay here again when in Xian.
May 2, 2013
Rated 1 out of 5 by HankUSA This hotel has a bad services and constrution all around
This hotel has is in great location and nice design. Unfortunately, for some reason it is construction very where and the staffs are rude.
March 24, 2013
Rated 5 out of 5 by Joe0522 A new amazing westin in Xian
The building is new and really amazing.
The lobby is cool and well decorated.
Room is cool,and I love the coffee and fruits they prepared.
It's little bit pity that my room is near some big machine.The engine start shouting every 30mins from 2:00PM until I check out.
The front girl is nice and kept saying sorry as I told her about the situation.
March 2, 2013
Rated 4 out of 5 by ckCHUNG Highly recommended this hotel for your Xian visit
This is my first leisure trip to Xian, and I am so glad that I had made a right choice to choose Westin Xian as the accomodaton for my first stay in Xian, China.
The hotel is newly opened in 2012 with location not in city centre, but a newly developed tourism area where restaurants, shops and supermarket are all within walkng distance.
I like the modern and chic design of the hotel, but most of the rooms are with small windws that some may not like it if you get used to stay in a hotel room with a ceiling to floor window.
I noted some of the comments about the smell in the hotel. I am not an expert but guess the smell is from some of the natural materials (wood probably?) to be used. Plus the smell is only within the lobby area and it totally does not affect your room.
SPG recognition of Westin Xian is excellent, in comparing to some other SPG hotels which I have stayed before in China.
As a new hotel, there is still a room for some of the Front Desk staffs to improve their service standard. But I was so lucky to meet Ms. Emily and Ms. Apple of the Front Desk at the end, that I could see both of them are really trying to assist and handle the issues I had with their "hearts" as well as in a professional manner.
BIG thanks to Emily and Apple!!
I also like the lady with her long hair in the Concierge who always try to offer help to hotel guests proactively.
Regarding hotel facilities, I just love the gym, as it is fully and well equipped. However, the wifi reception in the gym is bad that some enhancement is needed.
I have visited a lots of famous travel spots and museums during my stay Xian, except the hotel museum since not much introduction is given about it, plus admission fee is needed for both hotel guests and other visitors. I don't know how many visitors will be going to the hotel museum in a day, but some more marketing might be needed for it, plus free admission could be considered to offer to hotel guests.
Overall my stay with Westin Xian is a nice and satisfactory one, and I have no doubt to recommend it to anyone who has a plan to visit Xian, for either business or leisure.
February 18, 2013
Rated 2 out of 5 by HankUSA Xi'an Westin
I stayed at this hotels for 4 days. I was very exited to visit Xi'an. This hotel is at a very covenience location. Close to the major attraction and shopping mall. This hotel is also newly constructed. I believe is only a year old. The design is very nice. However, I am not sure what is going on, the hotel is re-construction everyway. Everytime we walked by the hallway, it is a very thick of the carpet lint on my shoes and luggages. We have informed the frond desk and their response is this is the "new carpet". Every early morning, the construction begin. Around 8:30 - 9am. you can start hearing very lound construction, The temperature in the room can't be control. It is just the way it is in Xi'an. When we tried to open the window to let some fresh air come in, but the traffic start around 5-6am. It is so hard to sleep if you open the window. We also went to the bar 1st night. When we ordered a cocktail, the liquar was too much. We asked to exchanged one. The waiter is very rude and told us they can't do it. If we want to change, we will still have to pay. We have to ask the manager to help us resolve the problem. The staffs there are not very well trained. Overall, I feel like this is probably the worse SPG Hotels I stayed so far.
January 21, 2013