Rated 3.9 out of 5 by 17
reviewers.
Rated 4 out of 5 by Ben2012 Best new hotel in town
Probably the newest 5-star hotel in town, located right in the center of town. Great views of the Wild Goose Pagoda across the street, with nice restaurants and bars within walking distance.
The design and decor of the hotel are consistent with the Westin brand, yet has its unique local flavor.
Overall, I had a very enjoyable stay. The only area for improvement is that the lighting in the hotel was very dim in general. Especially in the rooms, I would suggest more adequate lighting.
Very nice service and club floor lounge.
May 6, 2013
Rated 5 out of 5 by Derek 西安威斯汀入住感觉
优点
1.酒店建筑非常有特色。晚上灯光亮起时看起来像个博物馆，白天清晨在里面穿行又仿佛是一个当代美术馆。既古朴又现代，既非常东方又非常西方。
缺点
1.了解到酒店大堂的地砖和故宫的一样，必须用一种桐油清洗，所以味道相当重，感觉像洗厕所的味道很难闻，要闭气才敢进出大堂。
2.房间摆设过于简朴，桌椅相对其他五星酒店很简陋。
3.楼层过低，请问谁愿意住一楼的房间？太不安全了，也不安静。
May 6, 2013
Rated 5 out of 5 by Annie58UK Fantastic Hotel in Great Location
Stayed at the Westin Xian for 3 nights in April with my niece. Great location as it is directly opposite the Big Wildgoose Pagoda and a good international shopping mall.
Can definately recommend upgrading to a Club Room as the breakfast and happy hour in the Executive Club was excellent.
The concierge staff were fantastic (especially Martin and Leo) and helped us arrange a Terracotta Army tour and a dinner show.
Will definately stay here again when in Xian.
May 2, 2013
Rated 4 out of 5 by Yesey 服务有待提高
入住时应该送果盘，结果没有出现。后来和前台说过了，依然什么都没有出现。倒不需要吃水果，但难道不应该和客人解释一下吗？哪怕说我们今天不提供，也是一个沟通啊？什么都没有……什么都没有……没有任何解释、道歉或是原因告知……重点是我住了3天！这3天里，没有水果，没有解释，反应过情况后依然没有回馈……
因为公司订单的关系，3天住宿下了2张订单。分别是1天和2天。因为第二天白天上午要去西安外100多公里的地方办事，特别在入住时特别和前台说，等我下午2-3点回到市区时再来办理第二张订单的事情。结果在第二天白天12点一到酒店就马上给我电话，询问是否退房？当时我都已经无语了，第一：我和周五前台沟通并得到认可的事情，难道转过一天还要再和第二个前台沟通吗？酒店内部不会进行工作交接？我要每天告诉前台一声我是住3天么？第二：我的行李都在房间，难道是要跑了吗？12点就追来电话问我是否退房，让我当时都不知道该怎么说好了，只好中断自己正在进行的事情，再耐心地和那位小姐解释我2个小时后就会回去确认订单。这个感觉可以说是我这么多年来入住酒店最差的感受了。
住那么多酒店，这里让我还很难接受的就是每个工作人员都是一副冷漠的表情，一定要客人先冲他们微笑，他们才会报以微笑。只有一个外国的前台经理还算不错，会主动给予微笑和问候。
唯一让我觉得还不错的员工是酒店礼宾部的一个戴眼镜的小伙子，很热情地帮我查询驾车路线。这也是我给员工评级还留有一定好印象的原因。
September 4, 2012
Rated 4 out of 5 by dellerpon ラウンジが非常にすばらしい
正式オープン前に宿泊した。
まだオープン前とあって、レストラン等工事中であったが、ラウンジがそれを補っている。
チェックインも気配りができ、迅速で好感が持てる。
部屋まで3名のスタッフがエスコートしてくれた（笑）
コーナースイートにUGだったが、リフトからは非常に遠いのでせめてもう1箇所は欲しいところである。
また、至る所でウェスティンのホスピタリティを感じることができた。
ハッピーアワーの質も量も非常に良い。
朝食も美味しく、ホットミールの量も十分であった。
機会があれば再訪したいホテルである。
March 19, 2012
Rated 4 out of 5 by ckCHUNG Highly recommended this hotel for your Xian visit
This is my first leisure trip to Xian, and I am so glad that I had made a right choice to choose Westin Xian as the accomodaton for my first stay in Xian, China.
The hotel is newly opened in 2012 with location not in city centre, but a newly developed tourism area where restaurants, shops and supermarket are all within walkng distance.
I like the modern and chic design of the hotel, but most of the rooms are with small windws that some may not like it if you get used to stay in a hotel room with a ceiling to floor window.
I noted some of the comments about the smell in the hotel. I am not an expert but guess the smell is from some of the natural materials (wood probably?) to be used. Plus the smell is only within the lobby area and it totally does not affect your room.
SPG recognition of Westin Xian is excellent, in comparing to some other SPG hotels which I have stayed before in China.
As a new hotel, there is still a room for some of the Front Desk staffs to improve their service standard. But I was so lucky to meet Ms. Emily and Ms. Apple of the Front Desk at the end, that I could see both of them are really trying to assist and handle the issues I had with their "hearts" as well as in a professional manner.
BIG thanks to Emily and Apple!!
I also like the lady with her long hair in the Concierge who always try to offer help to hotel guests proactively.
Regarding hotel facilities, I just love the gym, as it is fully and well equipped. However, the wifi reception in the gym is bad that some enhancement is needed.
I have visited a lots of famous travel spots and museums during my stay Xian, except the hotel museum since not much introduction is given about it, plus admission fee is needed for both hotel guests and other visitors. I don't know how many visitors will be going to the hotel museum in a day, but some more marketing might be needed for it, plus free admission could be considered to offer to hotel guests.
Overall my stay with Westin Xian is a nice and satisfactory one, and I have no doubt to recommend it to anyone who has a plan to visit Xian, for either business or leisure.
February 18, 2013
Rated 3 out of 5 by Kevin1983516 酒店很有特色，但员工服务有待改进
酒店位置很好，距离大雁塔一步之遥，装修很有西安风韵，古色古香，房间干净度和舒适度都很好。但员工服务实在有待改进，我于www.starwoodhotels.com官网预定酒店，22日由于本人航班晚到，顾让同住的朋友先去check-in，本人是spg金会籍，所以有提前告知朋友在check-in时询问前台金会籍入住礼事宜，但朋友被告知说本人是普通会籍，并用很不友好和轻蔑的口气问我朋友：“先生，请问您了解我们的会籍制度吗？”我想请问，spg集团就是这样培训自己的员工？尤其是前台这种直接代表酒店形象的岗位，就可以这样和客人讲话？待我晚间到达酒店登记时，前台竟然询问我：“先生，您的房间是在我们官网预定的吗？”本人入住spg旗下酒店均通过www.starwoodhotels.com预定，之前入住其他spg酒店时，均未出现类似状况。而且我发现酒店其他员工对客人态度也较为冷淡，请问是否因为是westin，所以会觉得高人一等？我想说——装潢设施对一个好的酒店来讲固然重要，但更重要的是服务，归根结底是态度问题！
March 24, 2013
Rated 2 out of 5 by HankUSA Xi'an Westin
I stayed at this hotels for 4 days. I was very exited to visit Xi'an. This hotel is at a very covenience location. Close to the major attraction and shopping mall. This hotel is also newly constructed. I believe is only a year old. The design is very nice. However, I am not sure what is going on, the hotel is re-construction everyway. Everytime we walked by the hallway, it is a very thick of the carpet lint on my shoes and luggages. We have informed the frond desk and their response is this is the "new carpet". Every early morning, the construction begin. Around 8:30 - 9am. you can start hearing very lound construction, The temperature in the room can't be control. It is just the way it is in Xi'an. When we tried to open the window to let some fresh air come in, but the traffic start around 5-6am. It is so hard to sleep if you open the window. We also went to the bar 1st night. When we ordered a cocktail, the liquar was too much. We asked to exchanged one. The waiter is very rude and told us they can't do it. If we want to change, we will still have to pay. We have to ask the manager to help us resolve the problem. The staffs there are not very well trained. Overall, I feel like this is probably the worse SPG Hotels I stayed so far.
January 21, 2013