Rated 2 out of 5 by riaad Unsatisfatory stay
2nd visit in 2 months time,No groom attendant upon arrival,had to call the concierge myself.
No attending staff till reception,no towel refresh upon arrival,had to claim coktail to the barman,very low check in (stay 1 hour in the lobby with a baby) SPG member must not wait more than 5 min,move to my room (100 m from the lobby)alone in the hot/sunny weather ,no accompanied staff,buggy service very poor, took an AI package,but in all restaurant you are limited to certain amount,lack of staff in all areas in the hotel,the only positive is the quality of food and breakfast .
January 7, 2015
Rated 5 out of 5 by SPG1 Beautiful hotel with Impeccable service
The hotel is located in a somewhat secluded area of Mauritius so either renting a car or using a taxi to get around is needed. The location is superb - on a long stretch of beach just beside a large bay. The hotel beach itself is somewhat rocky but the bay right next door has a great sand beach. Free water sports are provided by the hotel including snorkeling on a nearby reef, paddle boats and kayaks. Onsite there are 4 restaurants as well as a beach bar with reasonable Westin prices. The rooms are impeccably maintained, meeting / exceeding standards in all aspects. The one thing that really stands out is the impeccable service provided by all staff which far exceeds anything we have ever seen in Starwood hotels. For gold and platinum members as well as suite guests, the Executive Club provides breakfast and snacks as well as a happy hour every evening with a full bar. We could not find one thing that needed rectifying which is rare for any hotel.
January 31, 2015
Rated 5 out of 5 by bcobra Amazing hospitality, wonderful SPG status recognition, and a very beautiful hotel
We had an amazing time at the Westin. Upon arrival we were escorted to the SPG Gold and Platinum Lounge offered free drinks and snacks and upgraded to a suite. The staff are very attentive and cheerful. The level of service is exceptional! The pools were great and my kids enjoyed playing in them all day. There was nice snorkeling right off the beach and a free glass bottom boat took you to another reef across the bay. I would definitely come here again.
February 18, 2015
Rated 5 out of 5 by MarkHM Fantastic stay at the Westin Mauritius
Our stay was memorable, made all the more so by your friendly staff. Pamela in particular, in the Executive Lounge was absolutely fantastic. Even though we got caught in a stage 2 Cyclone warning, the professionalism and courtesy of the staff, made us feel welcome and safe at all times.
January 21, 2015
Rated 5 out of 5 by J13MYO Hotel restaraunts
My only suggestion is that the hotel could probably benefit from another restaurant,maybe a steak/grill house or fish restaurant.
May I also say your poolside staff are the best I have met. These guys really are 6*
January 24, 2015
Rated 5 out of 5 by V1425 Excellent stay!!Recommended!
Was not the best start (little confusion about my luggage) BUT the staffs did manage to buy themselves with a very dedicated and caring touch.
The hotel itself is gorgeous, ideally located next to a marine park for snorkeling lovers like myself. Food, facilities and Spa are incredible. And the 2 pools...amazing!
Tiny negative point: Please provide 3 pin electric sockets in all the rooms if you intend to provide electrical accessories with 3 pin plugs! But this is not what will stop you from having a great refreshing and relaxing time at Westin.
Looking forward for my next stay.
December 17, 2014
Rated 5 out of 5 by Rajatb26 Wonderful Stay
A truly wonderful experience at Westin Turtle Back right from the time we checked in and till the time we checked out. Wonderful team. Beautifully located on the beach. Great large luxurious rooms well scattered. great facilities and restaurants. overall a great great experience.
September 19, 2014
Rated 5 out of 5 by MVIEIRA Fantastic resort Hotel with perfect Service
Brand new Resort Hotel with top facilities. Perfect service! Excellent food.
Spacious roomswith great balconies or terraces.
The only real minus was the bed matress.
The said heavenly bed has great bed linen but a terrible matress.
September 17, 2014