Rated 5 out of 5 by MJ17 Very Children friendly
The most amazing room overlooking the river and the Children had a great weekend, very good weekend get away from Mumbai.
August 4, 2014
Rated 2 out of 5 by lawyervisitor Poor handling of issues
The hotel is lovely, but handles issues extremely poorly. I had a plumbing issue in my room that was preventing hot water from coming out of the shower (the sink worked fine). I pointed it out to the staff, who said it would be fixed. Shame on me, I didn't check the night before and sure enough the next morning no hot water again. Now is when it gets really irritating. I spoke to the manager at check out, and told him a discount was of no value to me because I'm traveling for business and will be reimbursed regardless. His solution? A 10% discount. I explained that he wasn't helping or making up for two rough mornings, and he just looked at me blankly. Not a good experience.
August 3, 2014
Rated 5 out of 5 by kpuk Very comfortable place to stay
A lovely hotel, though extremely modern, so if you prefer a more traditional feel, it's not the one.
The restaurants offer a decent range, though in common with a number of hotels, it's very hard to get the local food in a casual setting. For example, as a solo business traveller (of which there are many), it's not nice to sit alone in a formal restaurant. The bar area is better for this, but there you can't get the Indian food - just some bar snacks. There are Indian snacks, but they're always the same everywhere.
Room service is good, but not great. Don't expect clothes you've left lying around to be picked up and folded here - it doesn't happen. Well - they will be picked up from the floor, but otherwise left as they were.
Breakfast is good, but not the best and the service is a little slow on occasion.
These are MINOR points. The general experience is a very good one and I'm sure every traveller will enjoy staying here. I'll be back.
August 1, 2014
Rated 4 out of 5 by Coonal999 Good stay
regular at westin. the standard Westin experience!
July 31, 2014
Rated 5 out of 5 by GDNR Great place to stay!
Very good facilities, impressive spread of breakfast, nice rooms and proximity to Airport, shopping and offices. Overall, a great place to stay!
July 29, 2014
Rated 4 out of 5 by LisaMa Beautiful rooms but service non existent
I am used to amazing service in India - however the Westin - despite being a beautiful hotel lacked service from the staff. There was nothing I could say grabbed my attention, no turn down service, no acknowledgement from staff, once checked in I might as well have been invisible - most unlike any other hotel where housekeeping, food and beverage and gym staff are always attentive and ask me if I need anything.
July 29, 2014
Rated 5 out of 5 by Manish66 weekend stay
great place great staff and food
July 28, 2014
Rated 5 out of 5 by DBP1961 Received excellent service from Ketki at front desk
I had some problems with a package that was supposed to be delivered to me, and Ketki at the front desk went above and beyond my expectations to sort everything out. Thank you!
July 27, 2014
Rated 5 out of 5 by ChivasRegal An oasis of tranquility.
Really one of the best hotels I stayed in ever I think.
July 26, 2014
Rated 5 out of 5 by FromtheWest Met all expectations
Great staff, always friendly, always helpful.
Facility always clean. Food variety accomodates many tastes.
July 21, 2014
Rated 4 out of 5 by BBAGLA Good Property
The hotel as a property is quite good. The room size is pretty good and the restaurants and bars are awesome. Pune city need one decent hotel @ a good location badly, glad its Westin :))
July 21, 2014
Rated 5 out of 5 by bhashash Kangan Indian Restaurant
By far the best Indian food i have tasted in quite some time
July 21, 2014
Rated 4 out of 5 by Pune2014 Nice hotel
Nice and safe hotel in the heart of Koregon park Pune
July 11, 2014
Rated 4 out of 5 by YVK123 Courteous & Responsive staff
the staff at the hotel are courteous & responsive. I wanted some bananas the previous night so that I could eat it the mrng before going to the gym. The bananas were delivered within a few mins post my request.
July 10, 2014
Rated 5 out of 5 by John272 A great hotel with great people
My wife & I had a great holiday at this hotel.
One of thebest SPG properties I have stayed in and will continue to do so. Each time we come back, we find the hotel growing in customer service & efficiency.
Well done team. Keep Walking.
July 10, 2014
Rated 5 out of 5 by brucec64 Staff
The hotel staff are so friendly and seem happy to meet all my needs.
July 5, 2014
Rated 4 out of 5 by Johansen Good hotel
Good hotel, great rooms and facilities.
Only thing that wasn't great was breakfast and the staff at breakfast which left a little to be desired.
June 27, 2014
Rated 5 out of 5 by IFD786 Great Customer support
All categories and level of staff are courteous and helpful in making your stay comfortable...a home away from home
June 27, 2014
Rated 3 out of 5 by Rakesh0519 A fairly nice hotel that could easily be excellent
I think the Westin Koregaon Park has the potential to be an excellent hotel, but falls a little short in some areas:
1. Bed comfort could be improved. Especially the very very heavy duvets.
2. The coffee shop offerings need to be reinvented, both in terms of quality and range. Some staff are very very courteous, some less so. We also discovered a worm in the melon offered as part of dinner dessert.
3. The Indian restaurant should also be totally revamped, both menu and chef.
4. The Italian restaurant is very good with the new chef. But the menu is very limited now. We ordered off the menu which was nice.
5. The club lounge is very very good. Service is a little slow at times, but the staff are very nice and friendly.
6. Front office staff are very good. Very courteous and attentive.
June 24, 2014
Rated 4 out of 5 by bostontrace Could be good to great
I've been stayign here since the hotel first opened and have stayed at a number of the other pune based hotels. The Westin is above most with regard to facilities, service and staff, but have noticed in the last two visits, a sense of things becoming a little "routine". Quality of food at Seasons seems to have diminished both in terms of selection (not much by way of new) and quality, the daily breakfast in particular. Food and beverage at Dublin Pub is good.
June 23, 2014
Rated 3 out of 5 by viky1234 My Stay at Westin Pune
I like this hotel for looks, food and location.I like the food here. Spa is good as well.
But this time I was really disappointed with the service level and I need to think about coming back to again this hotel.
June 20, 2014
Rated 5 out of 5 by Alpha9624 Quiet, clean and comfortable
Quiet, clean and comfortable
June 16, 2014
Rated 5 out of 5 by BT58 Executive Club Lounge Staff are top rate!
The entire staff in in the Executive Club Lounge were extremely gracious and attentive. Their excellent service and warm greetings helped to create a "home away from home" atmosphere.
June 9, 2014
Rated 4 out of 5 by Steveouess The people are great
The hotel seems to have to few people in the correct positions. The exscetive suit was disapointing with tables not being cleared and only one person to see to needs. The driver was excellent and the restruants were good, the bar had very loud music which had forced almost all the guests to the outside space. The room was excellent and the meals taken were of a good standard
June 6, 2014
Rated 5 out of 5 by ketchbri Excellent overall hotel
Very comfortable and accomodating room, excellent food options, and staff that is very friendly and helpful
June 5, 2014
Rated 3 out of 5 by shai Not satisfactory
Over all exp. is not satisfactory.
June 3, 2014
Rated 2 out of 5 by SDSD Poor service, Untrained staff, NO SPG recognition
This is my first stay at this property. The Front office staff is indifferent and rude. I inquired if would get an upgrade as an SPG Gold member, was told Gold members were not entitled to an ugrade. When I said they were, the guy checking me in asks his supervisor, who asks him to grant me lounge access, as if i cannot pay for my own drink. I then check in to room 1108, having refused the lounge access, the room temperature 28.5 celsius, really uncomfortable, i have been in there now for 3 hours, and even now its only down to 25, just about bearable. A few moments later the hotel sends some chocolates, wine etc to the room with an apology note for the goof up on my arrival - the note is addressed to some other guest- ha ha !! when i ask for all this stuff to be taken away, the front office manager walks into my room with a note addressed to me to replace teh original note - what audacity ! i have everything sent back. I now try room service - order basic fish n chips, the tray in which my order is served to me seems a 100 years old, No ketchup along with fish n chips, the fish is underdone and not properly cooked, so i leave it midway. Well I have another day to spend in this property, lets see what they have in store for me !!
June 2, 2014
Rated 4 out of 5 by JoseM111 Great Staff
During all m stay the Westin's staff was always ready to help and promptly answered all my requests.
May 26, 2014
Rated 5 out of 5 by skhemka great hotel
Super hotel and excellent service.
May 23, 2014
Rated 2 out of 5 by Mak2014 Clogged Drainage in Westin Pune
Had extremely bad experience of clogged drainage in the shower area with water flowing out of shower. Extremely unhygenic experience. Very unsatisfactory handling at the recpetion of the situation. No empathy shown.567
May 23, 2014