Rated 3 out of 5 by viky1234 My Stay at Westin Pune
I like this hotel for looks, food and location.I like the food here. Spa is good as well.
But this time I was really disappointed with the service level and I need to think about coming back to again this hotel.
June 20, 2014
Rated 5 out of 5 by Alpha9624 Quiet, clean and comfortable
Quiet, clean and comfortable
June 16, 2014
Rated 5 out of 5 by BT58 Executive Club Lounge Staff are top rate!
The entire staff in in the Executive Club Lounge were extremely gracious and attentive. Their excellent service and warm greetings helped to create a "home away from home" atmosphere.
June 9, 2014
Rated 4 out of 5 by Steveouess The people are great
The hotel seems to have to few people in the correct positions. The exscetive suit was disapointing with tables not being cleared and only one person to see to needs. The driver was excellent and the restruants were good, the bar had very loud music which had forced almost all the guests to the outside space. The room was excellent and the meals taken were of a good standard
June 6, 2014
Rated 5 out of 5 by ketchbri Excellent overall hotel
Very comfortable and accomodating room, excellent food options, and staff that is very friendly and helpful
June 5, 2014
Rated 3 out of 5 by shai Not satisfactory
Over all exp. is not satisfactory.
June 3, 2014
Rated 2 out of 5 by SDSD Poor service, Untrained staff, NO SPG recognition
This is my first stay at this property. The Front office staff is indifferent and rude. I inquired if would get an upgrade as an SPG Gold member, was told Gold members were not entitled to an ugrade. When I said they were, the guy checking me in asks his supervisor, who asks him to grant me lounge access, as if i cannot pay for my own drink. I then check in to room 1108, having refused the lounge access, the room temperature 28.5 celsius, really uncomfortable, i have been in there now for 3 hours, and even now its only down to 25, just about bearable. A few moments later the hotel sends some chocolates, wine etc to the room with an apology note for the goof up on my arrival - the note is addressed to some other guest- ha ha !! when i ask for all this stuff to be taken away, the front office manager walks into my room with a note addressed to me to replace teh original note - what audacity ! i have everything sent back. I now try room service - order basic fish n chips, the tray in which my order is served to me seems a 100 years old, No ketchup along with fish n chips, the fish is underdone and not properly cooked, so i leave it midway. Well I have another day to spend in this property, lets see what they have in store for me !!
June 2, 2014
Rated 4 out of 5 by JoseM111 Great Staff
During all m stay the Westin's staff was always ready to help and promptly answered all my requests.
May 26, 2014
Rated 5 out of 5 by skhemka great hotel
Super hotel and excellent service.
May 23, 2014
Rated 2 out of 5 by Mak2014 Clogged Drainage in Westin Pune
Had extremely bad experience of clogged drainage in the shower area with water flowing out of shower. Extremely unhygenic experience. Very unsatisfactory handling at the recpetion of the situation. No empathy shown.567
May 23, 2014
Rated 5 out of 5 by Agu28 Most enjoyable stay
I really appreciated by stay at Westin Pune. The hotel is perfect for shorter and also much longer business trips, I felt there at home. Food and service is fantastic, staff extremely welcoming. If I am back to India, I will not hesitate to stay at Westin again.
May 12, 2014
Rated 4 out of 5 by Pune0514 Great Staff
Couldn't ask for nicer more accommodating staff. But I was there on business and the hotel is in an noisy spot.
Great executive level club with wonderful manager Carl, Robert at the front desk and Nandu, in transportation who took all my worries about getting around Pune away.
Also great spa.
May 9, 2014
Rated 5 out of 5 by Marty998877 Very plesent stay
Good location for my business. Facilities were excellent.
May 7, 2014
Rated 5 out of 5 by Jerry20140417 Very comfortable accomidations
Very comfortable accomidations - always my first choice when traveling to Pune, Inda.
April 17, 2014
Rated 3 out of 5 by guest007 The hotel needs renovation
1) Room arpet has stains
2) Room furniture full of stains
3) Laying couch was dirty: stains and had breadcrumbs on the side
3)Bathroom toillete should have a brush next to it
4)Sufficient toillete paper should be supplied (I ran out of paper several times and had to use tissues)
5) Hallway walls need to be fully painted (it shows patches of paint but they are still dirty)
6) Breakfast choices were less than before. Example: some seasonal fruits were not available - mangos, guaves, custard apple, etc.
7) Loud music late at night is annoying
April 7, 2014
Rated 5 out of 5 by Hussaini Excellent place to stay and spend time
I really enjoyed my stay, and I should mention the pick and drop travel facilitis are useful.
March 24, 2014
Rated 5 out of 5 by WestCoastZ Great visit March 2014
The staff did a fantastic job. We made excellent use of all of the facilities. Kudos to the folks in the Executive lounge.
March 22, 2014
Rated 5 out of 5 by Skyver Stay Here Whilst in Pune!
Having spent 2 nights recently at the The Westin Pune Koregaon Park hotel on a business trip, the hotel exceeded all my expectations! I found the staff to be attentive to all my needs and were always trying to be one step ahead in terms of what I may have wanted next! The bedroom was very clean, tidy and well presented with a good sized bathroom. Plenty of complimentary bottled water meant not having to ring for more unlike other hotels I have stayed in India. Food was excellent and fresh.
I very pleasant and enjoyable stay.
March 21, 2014
Rated 5 out of 5 by quickreview excellent
Unfortunately I was only in Pune a very short time - the room was fabulous and the food and staff were all excellent. I look forward to visiting again
March 21, 2014
Rated 3 out of 5 by riju71 Improvement required
Breakfast area : undermanned, had to wait long time for food and service
Dinner : whisky of choice not available, no Black Label, no Blue label
One telephone not working in room
March 13, 2014
Rated 5 out of 5 by Skohli1975 Hotel has a working style called "Customer Delight"
Nice stay, njoyed staying in the WESTIN
March 10, 2014
Rated 4 out of 5 by kums01 Good hotel to stay
Comfortable stay with ambience
March 8, 2014
Rated 3 out of 5 by Shaileshb1 Worried
I am very much upset with the front-desk staff. Staff all over other places was good. I would not hesitate to take names, Siddhant, from front desk was very rude and I did not like his behaviour at all.
Being SPG we hve been given rooms which are very good and lounge was very accessible but the noise of the programs arranged by hotel was too high, most of the time you wont be able to sleep during such programs.
March 6, 2014
Rated 5 out of 5 by Eric0099 Service is beyond satisfication
The service is amazing.
I got urgent request so I had to leave India 7 days before my scheduled date.
The staff working in concierge, Satish, even helped me to arrange an inland transportation to ship my stuff to Cochin, and assisted me negotiating with local vendors when I had already checked out the hotel.
Great thanks to Satish and Westin Pune.
I highly recommend this hotel to everyone who is going to visit Pune.
January 12, 2014
Rated 5 out of 5 by Annieben19 Staying at Westin in Pune
Extremely pleased as large room and excellent choice at breakfast and room service. Will recommend the hotel and associated hotels to friends.
January 1, 2014
Rated 5 out of 5 by Carl00 This hotel is perfect for Business travelers
Quick check in and check out with a professional attitude. The services at breakfast and buffet dinner are also on the high side and the food grate too.
The rooms have a high standard and comfortable bed.
I can definitely recommend this hotel.
December 21, 2013
Rated 5 out of 5 by Sumedh Great Ambiance, Service, F&B and comfortable rooms
Very positive and welcoming ambiance. friendly and well trained staff. Rooms spacious and comfortble. Among the best F&B experience in Pune city
December 20, 2013
Rated 1 out of 5 by ash123 really disappointed with service
i am really disappointed with service after staying in this hotel for 3 nights and spending money for suite .
service is too bad
room cleanliness is really bad
after repeatedly telling them also they dont follow instruction
after there duty managers instruction also staff does not follow instruction
its sad i suffered soo much that night 12 am i had to call room service and get room cleaned by standing on there head.
December 16, 2013
Rated 4 out of 5 by manojam Excellent hotel needing some changes...
I was staying at the penthouse suite. The suite is definitely spacious with a great terrace. However does not have the luxury of being a 'Westin" suite. The penthouse suite has the same services rendered as a club room or other suite; there has to be differentiated service and appointed luxury. Not at all impressed with the quality of furniture and fixtures and bath amenities in a penthouse suite. Well you cant call the quality of towels, bath amenities as provided in the suite 'heavenly'.
I was surprised to find the lack of a bidet and or hose in the commode section especially in India.
The express service confused me apart from room service and at this point put on record Pratibha a service agent who was very proactive the rest would always connect me to desk I wanted to speak with. I rather then speak to concierge or travel desk directly why call Express Service.
The stay ambassador concept is nice and I loved the efforts Ketki put in for me.
December 15, 2013
Rated 4 out of 5 by MENON63 COMFORT IN STYLE
Found the stay very comfortable. There was no room for any complaints. The Gym was superb and thanks to the Squash Courts the experience was exhilarating
December 13, 2013