Rated 2 out of 5 by SteveB Too noisy
I have a room on the front of the hotel that overlooks the lobby reception area. Unfortunately it also overlooks the outside bar, the management of the hotel think that it is a good idea to have very loud music being played in the outside area till very late at night. I have been offered another room, but the question is why should I have to move rooms? I cannot understand how a hotel manager would sanction such loud music that I'd obviously going to upset many guests, which leads me to question the management of the hotel in all areas. Surely the fundamental function of a hotel is to provide somewhere for people to sleep and if the hotel itself is preventing this from happening then you have to question the management. I will not be coming back to this hotel and would also recommend that others don't either
April 11, 2013
Rated 3 out of 5 by Gandalf No value of being an SPG Platinum
This is the second time I have had the same experience at this hotel. I booked this over a week ago. When I checked in the staff was unaware I was a Platinum preferred guest. When I pointed it out they said I could use the lounge. I then was upgraded to an Executive room. When I asked whether the policy was not to upgrade to a suite they said no suite was available. Given I have had the exact same experience before at the same hotel I can only imagine that Platinum Preferred doesn't mean much at Westin Pune. Very disappointed.
February 28, 2013
Rated 4 out of 5 by Amarish Wonderful Stay
I have stayed at the Westin Pune twice in the past 12 months and I want to compliment the staff for making me feel comfortable during my visit. Hotel is clean, service is great and staff very accommodating. They have great restaurants which I enjoyed and SPA is excellent.
April 13, 2013
Rated 5 out of 5 by serene2011 Better than Home!
Lovely hotel and staff. I've stayed here twice and look forward to returning.
The rooms are very comfortable, beds are amazing. I have never slept better!
Entire Staff is so very kind and friendly.
December 31, 2011
Rated 3 out of 5 by Freemonster Changed SPG gold benefits
Stayed at this hotel 4 times last year (2012) and this was my first trip from the US for 2013 to this hotel in Pune, India. I expected the same benefits. I had been given access to the club room for breakfast and drinks and was told this time that gold no longer allows this. The service in the club floor is much higher than that the average service in the regular breakfast area. Being there for almost two weeks it was disappointing to lose this benefit. For someone who is used to these benefits at this hotel, having it taken away without warning was a huge disappointment.
March 18, 2013
Rated 3 out of 5 by Jelly07 Great music selections
Due to my SPG syndrome, I have put my parents at a Westin hotel during their holidays for a few days and they loved it. However, this is my first stay at a Westin for myself. All the amenities; comfortable bed, great music selections, Food services from skilled chefs to happy to serve waiters, excellent trainers at Fitness room and infinity pool (if you didn't mind looking at a mini slum on the other side of the river) and exceptionally attentive pool boys will make your stay feel like it's a home away from home. However, I have to say that I am a little disappointed with the reception staffs. I will list why:
1. I presented them with my SPG # (after check in), the staff recognized that I am a Gold member but did not provide anything for my status, regardless that I have already checked in, I did not receive a welcome pack like I was offered at other SPG hotels around the world.
2. The room and amenities are great. The staffs from House Keeping, Dinning Room Services, Fitness/Spa and Pool are all great. They make me feel like I am well taken cared of.
I only have a few things to say about the front of the house staffs (the staffs behind the reception counter). I am not sure if this is the case for everyone, maybe only for guests staying for more than a week, but I was given a preference list to fill out for accommodation during my stay.
I had filled it out and returned it. Only a few of my requirements are met. The ones that were met were consistent like wake up calls.
However, I had inquired about Super Food, I was not cleared on where it was going to be left in room daily (which was the case at the other SPG hotel at Pune). The staff had called the kitchen ( I presumed) and told me a list of fruits that they have, then I was told that they are all available at Buffet. So, what is the point of listing Super food on the preference sheet? And I did not get any super food left for me in my room during my stay. Also, the few other amenities requested were not delivered.
The reception desk provided spotty service. For example, some guests were provided with a guide book of the city and some had to ask for it. Some guests were given access to different level of floors and some weren't even if they came in a same group.
From my observation alone, it seems to be that some receive better service than the others. It could be the cultural differences and that the staffs are curious about them and just trying to learn more about them? Hard to tell...especially when you compare their rooms and your room (cost the same amount)
3. The dinning room at seasonal gets exceptionally busy during weekend due to several private functions, then the always attentive wait staffs of the dinning room are scrambling to set up tables or serve larger parties, you are left alone waiting to get your coffee or tea. It should be organized better by adding more staffs for weekend services.
I would still recommend this hotel however, it should realized that the Pune city is growing at a fast pace, and that there are other great hotels with better amenities. They should realize who the royal customers are and treat how they deserve.
August 20, 2012
Rated 4 out of 5 by pbery good but not great
Good service except at the bar, where they tried to convince us into having the most expensive whisky.
nice rooms, comfortable bed. good facilities
March 30, 2013
Rated 4 out of 5 by chicagogold No SPG Recognition
I have stayed at this hotel multiple times and never I have got an upgrade despite being a SPG Gold member. In all instances, the staff tells me the hotel is full, which is not true. I know in few instances, the hotel was 1/2 empyty. I wish they would be honest they don't want to upgrade their guest instead of lying.
September 29, 2012