Rated 5 out of 5 Location, Location, Location
This hotel has excellent location within Pune to SP Infocity to the South-East and the Commerce-Zone to the North-West. Excellent shopping and food in the area for all tastes. The club scene within the hotel draws in large affluent crowds.
August 18, 2014
Rated 4 out of 5 Great relaxing weekend
Nice size rooms and child friendly hotel. Great value for money.
August 18, 2014
Rated 4 out of 5 Great hotel in Pune
Westin Pune offers a very comfortable and inrternational quality stay with great features.
August 18, 2014
Rated 2 out of 5 by lawyervisitor Poor handling of issues
The hotel is lovely, but handles issues extremely poorly. I had a plumbing issue in my room that was preventing hot water from coming out of the shower (the sink worked fine). I pointed it out to the staff, who said it would be fixed. Shame on me, I didn't check the night before and sure enough the next morning no hot water again. Now is when it gets really irritating. I spoke to the manager at check out, and told him a discount was of no value to me because I'm traveling for business and will be reimbursed regardless. His solution? A 10% discount. I explained that he wasn't helping or making up for two rough mornings, and he just looked at me blankly. Not a good experience.
August 3, 2014
Rated 4 out of 5 by Ravij Brilliant
My stay here was excellent. Special mention to front of house guys - very courteous.
The coffee shop where breakfast is served has a fruit and juice prep area. An open bin inside the counter was a sore sight with splashes on the wall behind it. The counter top was cracked as well. The fruit prep board looked very dirty or well used.
The cleanliness everywhere else was brilliant. Thanks!
August 7, 2014
Rated 3 out of 5 by Smarttraveller2K10 Noisy hotel and staff was not of much help (except the managers)
The hotel is very nice. The rooms, restaurant and other features (did not get an opportunity to use the gym) are great. Location is on a busy road and getting out of the hotel is a challenge and one needs to be very careful.
I had issues with the staff who attends the board calls. They seem to have been told not to allow access to front desk, duty manager or the general manager. Hence the feedback on the staff is poor. The front desk staff makes it up, however I will not increase my rating on the same. The restaurant staff is good, however be aware there will be a man with a racket killing mosquitoes. The hotel has the river behind and that may be contributing to the same.
The bad part is that there is a disco/pub/penthouse next door to this hotel which plays very loud music very late post midnight (upto 2 a.m.) which can be heard all the way upto the 7th floor (and maybe even above) if you are staying in the odd numbered rooms. Due to this you may not be able to sleep. The hotel staff was aware of this and inspite of me telling them at checkin I need a room with no or very less noise (especially from traffic), they did not intimate me about the same. Only at checkout they said yes they were aware of it and they cannot do anything about it.
Hence, I will not prefer to stay at this hotel.
August 8, 2014
Rated 5 out of 5 by MJ17 Very Children friendly
The most amazing room overlooking the river and the Children had a great weekend, very good weekend get away from Mumbai.
August 4, 2014
Rated 5 out of 5 by kpuk Very comfortable place to stay
A lovely hotel, though extremely modern, so if you prefer a more traditional feel, it's not the one.
The restaurants offer a decent range, though in common with a number of hotels, it's very hard to get the local food in a casual setting. For example, as a solo business traveller (of which there are many), it's not nice to sit alone in a formal restaurant. The bar area is better for this, but there you can't get the Indian food - just some bar snacks. There are Indian snacks, but they're always the same everywhere.
Room service is good, but not great. Don't expect clothes you've left lying around to be picked up and folded here - it doesn't happen. Well - they will be picked up from the floor, but otherwise left as they were.
Breakfast is good, but not the best and the service is a little slow on occasion.
These are MINOR points. The general experience is a very good one and I'm sure every traveller will enjoy staying here. I'll be back.
August 1, 2014