浦那克莱岗公园威斯汀酒店

  • 印度
  • 马哈拉施特拉邦,
  • 浦那
  • 克莱岗公园附楼 36/3-B 号,
  • Mundhwa 路,Ghorpadi 区
  • 邮政编码 411001
  • 地图

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.2 out of 5 by 142 reviewers.
Rated 4 out of 5 by These hotel is good to stay but I stayed in a room where AC was not working properly other than this everything was fine staff and food was good. Everything is fine but some problems with room, television set and bathroom I had a recent stay but no other hotel better than this in Pune. Good experience. July 21, 2015
Rated 1 out of 5 by “I will avoid this hotel on future trips” Being a platinum member of SPG with>80 nights of stays this year so far I am a particular advocate of the various hotel brands that make up the group. For a 9 day trip in Pune I therefore decided to choose the Westin even though it was 45-60 minutes from my office. This choice I came to regret and even shortened my stay choosing to stay at a competitor closer to my office for my last few days. So why my regret.....experience started well at reception being advised that my room had been upgraded and welcomed by a manager. Whilst my room was very large, it wasn't what I had experienced at other Westin properties and if this was an upgrade I was glad I was not in my original room; the windows were filthy, the carpet dirty (as it appears to be throughout the hotel and particularly bad in the corridors with substantial fraying and random risen joins and cuts in the middle of walk ways - overall a trip hazard), the bathroom tap was damaged, the bare minimum of towels were provided, as was similar for shower gel and shampoo and the bath robe disappeared after the first day! After a poor first breakfast in the executive lounge with no fresh orange or Apple juice, no fresh bread, no muesli, no honey or marmalade, tea from a machine and limited selection of fruit I complained in writing to the manager I met on the first day who to his credit immediately came with the head chef to discuss. The only good thing and it was good everyday was the omelette cooked by the chef. Following this complaint breakfast was better though a few items were sporadic especially the tea and bread and whether the pepper mills on the table had any pepper in them! What also didn't help was when I asked for some toast from a fresh loaf of bread it was handled by 4 different people before arriving on my plate......back to the corridors - an unpleasant smell prevails, though this is not the case in the rooms (fortunately). Laundry was handled well. Happy hour in the lounge was good. Whilst some of the staff were helpful (Charbihan Puyah, Sharad and Akshay), others were not and I am not sure the others understand service and guests expectations. The gym was good and well stocked. I had a pizza one evening that was great from the on site Italian, had the same in the lounge a couple of days later, was not made as requested and was luke warm at best, with the manager in the lounge at the time making sounds as if he was continually coughing up mucus - very unpleasant. The shower was hot and powerful, the bed very comfortable as it should be. Early Saturday morning (circa 0200hrs) endured lots of shouting outside my room and in a surrounding room, noise and music. Eventually complained to reception with the noise abating some time after. An apologetic email was received from the general manager the day after. The Saturday night loud music was permeating from some party somewhere even though I was on the 7th floor, that said I fell asleep as was tired from the night before. Am I being over critical? I don't think so, I stay away a lot and have certain expectations based on the brands I choose, this one failed to live up to my expectations - overall a poor experience and one I intend not to repeat by staying elsewhere on my upcoming visits to Pune. What did make me smile with irony was the trophy in reception which stated Hotel of the Year with the year covered over............ NB: Prior to check out I shared the comments with management; a bath robe was placed in my room, the manager advised that the carpets were being replaced in September and the cost of the pizza was removed from my bill. June 10, 2015
Rated 5 out of 5 by This hotel has some great options to eat and drink Loved this westin totally,best to stay in pune at this rates June 3, 2015
Rated 5 out of 5 by Great service Westin Pune is one of the best hotel I ever stay. The service is very good. In particular, would like to commend the restaurant manager ANUJ SRIVASTAV for his very personal and warm hospitality. He goes out of his way to recommend the restaurant special dishes and prepare them for you.. they were very delicious. And we keep going back to the Seasonal Tastes restaurant there for our meals. Took a picture with ANUJ as well. Thanks for the service. May 12, 2015
Rated 5 out of 5 by hotel is well located and has an excellent team I would like to appreciate the efforts taken by everyone whom i met at Westin Pune, starting from Zuber, Ravi Singh, Ameya Goray and Elton Gomes May 5, 2015
Rated 5 out of 5 by Excellent , Awesome Awesome, on vacation in India , first time in PUNE, Westin was very impressive.All the staff in all departments, particularly in Restaurant , full 5* service. FO , Concierge all are well dressed with smile , ready to help any time , always eye to eye contact, Restaurant food , Superb with service full of smile. Met all our special requirements. Accommodation very nice cosy rooms with Heavenly Beds, slight hiccup was picking us up from Station , could have organised professionally , would recommend this hotel to any one March 17, 2015
Rated 5 out of 5 by Great Service and Location We have a very nice stay at this hotel, the food and service was amazing and the travel desk was very helpful for planning our itinerary. March 17, 2015
Rated 5 out of 5 by Majestic Hotel! I was in awe when I walked in through the doors of the hotel. The staff was very hospitable and the hotel was beautiful. The rooms were super luxurious! I will definitely be visiting again, very soon! March 6, 2015
  • 2015-07-30T21:17:18.353Z
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