Rated 5 out of 5 by RajSingh Memorable stay at Westin Mindspace
I would like to thank Shibil for quick reservation on 18th Nov afternoon , landed up hotel at 6PM , had njoyed special welcome drink , my room was very comfortable with pool view & nice garden . Njoyed my few drinks at Mist wid lovely music & decor . I had my special Dinner at Kanghan which is exotic resturant at Hyderabad for Indian cuisine . Wishing all the best to all Staff members .& always focus long term goal with sincerity, attentiveness& wid lots of Trust !!
keep it up!!!
November 21, 2014
Rated 4 out of 5 by CEA1 Decent Westin, poor fitness center
Overall, this is a nice Westin. It doesn't stand out among others, but it is comparable.
Pros: Space is nice, up-to-date, and comfortable.
Cons: workout room on ground floor was not in good repair. I was there for 4 days, 1 treadmill had note about fixing it, the whole time. In addition, 2 more treadmills did not keep time or pace accurately.
Room service left used dishes in hallway on 20th floor over 24 hours. Wednesday, early evening. a room near mine put their used roomservice dishes in the hallway for pickup. There numerous hotel choices, yet Wesin does not continue to improve it's level of service in areas such as cleanliness of fitness centers and room service.
November 15, 2014
Rated 3 out of 5 by SRMUM Staff needs better training
The Westin HYD property is a wonderful property for a Business professionals' needs.
However, the property is heavily let down by the quality and efficiency of its staff. I stayed at this property multiple times, every time there is at least one incident where the staff let the property down.
Below are instances from my latest trip..
1. Checking in @ Front office - The staff who checked me in does not know the Privileges for SPG Gold Member. I casually asked him if I was upgraded to next level (fully knowing it is possible only if available). He tells me in a demeaning manner that upgrade is only for Platinum.
2. Concierge/ travel - Every time I need a hotel car, I call ahead from the room to arrange for a ride. Despite the call ahead, when I come down no one has a clue about my booking and I am kept waiting for a car.
November 6, 2012
Rated 2 out of 5 by Masih Poor Housekeeping
The so called Best of Starwood Brand - "Westin" miserably lacking basic cleanness & failure of responsibility / supervision chain.
SPG Lounge is not manned professionally & dedicated supervisors are on the move & stewards are ill trained.
Duty Manager response to complaints was grossly irresponsible & reconciliation talk or ear drop by seniors was expected but seems such complaints so regular so it was not even escalated or given any concern about.
May 27, 2014
Rated 5 out of 5 by Keystolife Great Staff and accommodations
I spent 89 days at this hotel in 2013. Very professional and highly attentive staff. Would absolutely recommend this hotel if you're ever in Hyderabad for business or pleasure.
November 1, 2014
Rated 5 out of 5 by nu18 Great hotel
This is one of my best experiences so far. The hotel staff and food was great. They could add another restaurant though!
October 28, 2014
Rated 5 out of 5 by kt210 Great location
This is a great property with a location that is very convenient and lots to do around!
October 23, 2014
Rated 5 out of 5 by Gabby10 EXCELLENT SERVICE
I feel warmed and welcomed everytime I stay there. Always received a personalized service. All staff is GREAT.
October 19, 2014