Rated 5 out of 5 by Lenzi Staff is great
Staff friendly and accommodating. Clean
September 23, 2014
Rated 5 out of 5 by Spurs The people and service were wonderful
My wife and I were celebrating our 35th anniversary so I called ahead for recommendations. Angela Adams, concierge, went way above and beyond to deliver an exceptional experience. Rose petals on the bed, chocolate covered strawberries in the room, chilled champagne, special room, dinner reservations, (with the restaurants providing special notice, seating, etc...), breakfast each morning...! I can't express how pleased we are with the wonderful weekend we spent there! Thank you to all at the hotel, especially Angela. You all were great!
September 15, 2014
Rated 5 out of 5 by Lori Great Weekend!!
Upon arriving at the hotel, the friendly front desk employees were all dressed in robes celebrating their new Relaxing Weekend promotion. How fun it was to see them engaging customers as they were checking in... The weekend was perfect. We were quickly recognized as platinum members and treated accordingly. Management and customers please note, Tammy in the restaurant and Helena at the front desk went way above and beyond expectations. They were friendly, pleasing, kind, and eager to help with requests. My husband, who usually is not phased one way or the other, even commented about the wonderful service. Thank you for a nice weekend!!! We will be looking for more to come...
April 7, 2013
Rated 5 out of 5 by VanRiper clean, good service
great service, helpful staff, friendlist general manager i have ever met. Clean and comfortable rooms.
September 9, 2014
Rated 5 out of 5 by roadrunner Westin at its best
This is Westin at its very best. Apart from the boring location (at a Shopping Mall) which I can't blame the hotel for - everything is really special. Great atmoshphere in the Lobby with live music and a lively bar. BUT the best thing is the attitude of the staff. EVERY MEMBER OF STAFF could not have done more to make one feel more welcome. Nothing was too much trouble - and they all seemed to happy in their jobs. They were so positive and just wanted to please. This was my third Westin in a week and this hotel is clearly very well run. Breakfast was great (especially for Platinum members). Well done and thank you.
April 25, 2013
Rated 5 out of 5 by DS212 Great hotel-- rooms, lobby, staff
I've stayed at this hotel maybe 10 times and it's consistently great. The rooms are very nice and comfortable, and the lobby is super attractive and fun to walk through. What really makes a difference is the staff -- the people at the front desk, and the housekeeping staff who cheerfully bring me extra duvets, pillows and the fan that I ask for to have white noise on the road. THANK YOU for always being so cheerful and wanting me to be comfortable. Amanda and everyone else at the desk who knows what a high maintenance traveler I am and always take care of me and seem genuinely happy to help me-- THANK YOU
March 5, 2014
Rated 5 out of 5 by Ringo Nice new hotel in trending area
This hotel is almost brand new, comes across as fresh and refreshing. Hotel located in an enclave of high end retailers in a fast growing area about 15 minute drive Northwest of downtown Austin. Sarah at the bar was amazing. She did a beautiful job providing service, has pride in her work, and could not have been more welcoming or more gracious. She singlehandedly makes me want to return to this property (all of the other staff were excellent too, she simply stood out). Ambassadors like her represent your company well. Nice gym and pool too.
August 23, 2014
Rated 5 out of 5 by Marriedforlife What can we say........
My wife and I were celebrating our 44th anniversary and it was the first that we have celebrated with Westin. WOW!!!! Throughout the years we have stayed in 28 different facilities in with 7 different chains in 8 states and Mexico.
Far and away this past week-end was absolutely the best we have ever had, without any doubts or reservations. Professional but genuine friendliness through-out the staff.
We can only say that we are sorry that it took so long to find your properties greatness. Thanks for Fantastically wonderful weekend.
Richard and Linda Clayton
Cat Spring, TX
August 18, 2014
Rated 5 out of 5 by CoolCanadian2014 Excellent Staff and facilities
This staff has one of the most friendly and helpful staff core that we have ever experienced in our travels. Always greeting at the door, ready to respond to any need, and offering assistance when they observe a perplexed look on ones face. The facilities are very well kept - excellent I would say. The only 4 instead of 5 stars was the pool lounge area had only 2 lounge chairs. All others were upright seats for sitting at tables, or couches placed around the pool. Overall loved it and definitely going back.
August 18, 2014
Rated 4 out of 5 by Rock32 Great hotel
I always enjoy this hotel and its location. The only issue here is that the internet service is very poor. The signal is so weak it drops non-stop, please fix this as it makes it hard to work. Thank you.
August 25, 2014
Rated 5 out of 5 by pepe12 Excellence
This hotel has excellent staff and the rooms are clean and welcoming.
August 26, 2014
Rated 5 out of 5 by SueBoston Fanstastic stay
Always great staying at the Westin Domain. Staff is amazing.
August 22, 2014
Rated 1 out of 5 by Nothappyin2012 It needs to become a WESTIN
This hotel not not meet Westin standards.
Friendly check-in, bell staff and restaurant wait staff.
Good menu selection but priced higher than normal.
New clean rooms
Room for Improvement:
No coffee mugs (paper ones do not count) as suitable.
Plastic drinking cups - ugh!
No sugar-free syrup m in "health-conscious" restaurant.
Bed is way to soft - resulted in backaches the next day.
Billing not correct - had to stop by front desk..
Hotel needs to change door leading from restaurant to patio. Wait staff try to balance full tray with one hand while opening/closing door. Not a pleasant sight nor safe.
August 8, 2012
Rated 5 out of 5 by TIKVA1231 The staff is amazing + the food is delish!
It is no secret I LOVE this property and everybody that works there. My family + I have been staying at this property for two yerars now + we consider this hotel our home away from home! Chef Paul and his team at Urban make amazing food and you can taste their passion in every bite!
Lastly this property is extremely pet- friendly and they treat BeLLa like the princess she is! :)
November 9, 2012
Rated 4 out of 5 by Magnolia3237 Good location near shopping & restaurants
The Westin was in a good location near the mall for shopping and restaurants. A bit disappointed that the hotel doesn't have many suites or specialty rooms for Platinum upgrade. Also, disappointed by the fact that there was no SPG lounge.
Super nice folks at the front desk and the folks in the restaurant were extremely helpful and accommodating, early in the morning!
October 24, 2013
Rated 5 out of 5 by Billieblue44 Excellent Staff
The staff responded to all my requests in a timely and correct manner. They were vert friendly and personable.
August 18, 2014
Rated 5 out of 5 by Doge Very Nice Hotel (and pet friendly)
The Westin at the Domain was a great place to stay. It was clean, the staff was very friendly and it was very pet friendly. It was close to everything at the Domain.
The thing we were a little disappointed with was that there was a charge for in room wireless.
August 15, 2014
Rated 5 out of 5 by CLT4 Great Staff; great location
All staff, each dept., were very delightful. If you are in Austin, this hotel has a great location, being right next to the Domain which is a great shopping mall and the best part of Austin.
In Austin, it is an excellent location for a business meeting in a neighborhood and area where the spouses can also have a good time on their own.
March 7, 2012
Rated 5 out of 5 by Thommas Great place and location
Outstanding hotel... Great location, very close to the shopping center
August 17, 2014
Rated 5 out of 5 by Prissy Best staff ever
Stayed only one night, but after the first class friendly service we received, we were
wishing we were staying longer. Very nice place, great location in the Domain, and
really, the best customer service we have
ever had at any hotel. Easy access to
downtown Austin too.
July 16, 2012
Rated 5 out of 5 by texastoyman Over the Top Guest Service
Just spent the weekend here and I have never experienced Starwood customer service to this level.
Every staff member we encountered was totally focused on serving guests. I have never observed a staff that totally works as a team at all levels like this group. From managers down there didn't appear to be one person who felt "above" doing whatever was necessary to provide the utmost guest service. Front desk staff were "out front" engaging guests when there was no one checking in, instead of the typical standing behind the counters. My wife overheard a valet telling a guest of all the options of things to do in Austin and then offered to meet up with the guest on his day off to show them the city if they wished. This group of managers and staff should be enlisted by Starwood corporate to run training sessions for other properties. If every Starwood property had this level of customer service and property cleanliness and integrity, they would never have to worry about winning the Freddie awards..they'd be a "shoe-in."
July 7, 2013
Rated 5 out of 5 by telosmonos Westin Domain - Cozy Comfort in a Great Location
The Westin Domain is a cozy and comfortable property I would highly recommend to any visitor.
My wife and I live in Austin, and we stayed at The Westin Domain as a quick getaway just before school started.
The layout and design of the lobby, bar and restaurant set a cozy, relaxing tone - the flameless LED candles instantly de-stress one's disposition upon arrival; the staff go about rendering service promptly, quietly and professionally.
The rooms are very comfortable, with the famous Westin Heavenly bed that goes a long way towards a good night's sleep.
The cocktails from the bar were top-notch, being on par with those we've had at downtown Austin bars.
Urban is an absolute delight! The ribeye we had at dinner was PERFECT! Kudos to the kitchen and to Albie, our server, who served us in an attentive, understated way that set the tone for a wonderful, relaxing dinner. I truly believe the menu and the dinner stacks up against anything else in The Domain.
We hope to return again soon! Thanks to all of your staff for a relaxing getaway.
August 31, 2012
Rated 5 out of 5 by Julz22 Always a pleasure...Best hotel near the Domain
If they have rooms avaialable, I will ALWAYS book here. From the GM down, they are always professional and courteous. Sean and his enitre team, Prashay, Scott at Valet, Al at the Bar, (even the new employee Corey behind the front desk) are always on it and make the entire trip a wonderful experience. The ONLY reason I remain an SPG member is because of this hotel. I almost quit SPG entirely because of my experience with the the WHotel in Austin (I was physically assulted in the Hotel elevator and they did nothing about but told me to call the police). Whoever hires the off duty police officers to manage the Austin W after hours should be fired. The GM, Heather S. in Chicago at The WHotel on Lakeshore in Chicago could never be found or contacted when I tried to reach her. I then discovered she is the GM at TWO (2) of the Chicago SPG properties. Maybe she should focus on one as it was an AWFUL experience over the 4th of July. I will never go back nor will I recommend that hotel to anyone. SPG can be great at times, but the Westin in Austin is EXCELLENT.
June 10, 2012
Rated 5 out of 5 by carrottop Cleaning flub up
My room was being cleaned well before check out time (9:45). My plan was to pick up the remainder of my bags, use the restroom and pick up my bottle of water from the ref. before I left the key (10:15) and notified the front desk.
June 13, 2013
Rated 5 out of 5 by ZiggyC Excellent Hotel, Rooms and Facilities
My family have traveled to many places and have stayed in many hotels. Westin hotels have always been our first choice because of the quality of their hotels, and this is no exception. From the beautiful lobby, attentive staff (we have a 8 month baby in tow) who made our stay as comfortable as possible. They also made sure that our needs are met. The room are wonderful, maybe a little bit tight if you have a stroller with you. But nonetheless, well-kept and the housekeeping should be commended. All in all a wonderful stay and we will surely be back!
July 22, 2014
Rated 4 out of 5 by CraigM Nice rooms
Comfortable room; an great breakfast service
August 14, 2014
Rated 5 out of 5 by Nicki123 Staff was fantastic
The staff was extremely helpful and went out of their way to serve us. I could not rate them higher.
Bed and room was extremely comfortable, the only thing I would wish was a bathtub, as the King bed rooms only had a shower. Also, they made the shower seem like a luxury item, but it was standard, very nice but nothing special.
Pool area was comfortable with lots of towels available.
A bigger menu in the restaurant would have been nice as after a week and several meals felt we'd exhausted it. However the Domanin nearby had several restaurants (a little expensive) and the hotel has a golf cart and will drive you there and back whenever you want.
June 1, 2012
Rated 5 out of 5 by MelanieD Great experience - top notch accomodations
The team at this Westin is outstanding! They could have not been friendlier or more helpful.
I booked online and asked for a couple small accomodations (room location etc) and every single request was met without discussion. As a solo female business traveler security is important and it is nice to see desk staff trained not to speak your room number out loud, but to write it on your card key pass discretely. It's the small things....
The only thing I would change is the pricing of the breakfast buffet. A bit steep if you are not a big eater. Restaurant staff was outstanding!
July 9, 2014
Rated 5 out of 5 by Lucylocket Superb
This was our first stay at the Westin and we had a wonderful time. Our room was cool, beautiful; wonderful. We loved the down comforters. We loved the hot showers and the amenities in the bathroom. The room service was wonderful.. The Food in the Grill was supurb. We loved our stay. I give it 5 Stars.
August 8, 2014
Rated 5 out of 5 by IanDLondon Wonderful and super comfy bed
I think that I had the best nights of sleep ever at the Westin. The bed was incredibly comfortable. The room was very quiet.
There is plenty of parking space. I would recommend that the hotel plants trees in the parkin lot to add some shade. This is Austin and it's really warm so the car is baking when you get it at mid-day.
The staff is very friendly and helpful. No less than that. Everyone is smiling, that's refreshing. Check-in and check-out is quick.
I loved the green option at check-in where you can help reduce the impact on the environment.
The buffet breakfast could be a little bit more creative. I found it pretty standard. But there were nice things on the a-la-carte menu.
June 23, 2014