Rated 5 out of 5 by Josie Awesome Stay in Austin, Tx
My family and I had a FANTASTIC stay at this hotel. The Presidential Suite was simply amazing and the staff was very helpful as well as friendly. This was our first time in Austin, Tx and we would definitely come back to stay again. The amenities were also great. It was our 9-yr wedding anniversary and we were greeted with a nice balloon bouquet as well as very large chocolate covered strawberries and apple cider (currently 8 months pregnant). The only suggestion we have is we wish the suite had a larger refrigerator as well as a microwave for our use. Other than that, everything else was just fine.
January 7, 2012
Rated 5 out of 5 by photon42 Formula 1 weeekend
We were in Austin for about a week around the Formula 1 race (that's why we were there)
I wanted to tell you how professional all of the staff was and how accommodating they were. Zulma served us at breakfast everyday and Helena (the concierge) was very helpful and some one with the name of Nataren(?) was also great. The hotel was just wonderful considering all of the F1 people there. THANK YOU!
December 5, 2013
Rated 5 out of 5 by Jeffry Great Business Stay
Business trip - have been on the road for over a week and was staying only one night in Austin. The Westin provided the best overall hotel experience of my trip - specifcally the friendliness of the staff, from the time of check-in to the printing of my boarding pass at the time of departure. A special thanks to Brent (Restaurant General Manager) and the bar staff, who went out of their ways to make my hosted happy hour a success - Brent's knowlege of wine was a welcomed treat, as I come from the SF/Napa area. If you're in this area of Austin, the Westin is your best option - Thank you to all!
February 23, 2013
Rated 1 out of 5 by JKCP Customer Service was Lacking
My friends and I booked this hotel for an overnight girls getaway. We arrived at 3pm with intentions of enjoying our rooms for the afternoon only to find one of our rooms was not ready. We were lied to several times about the status of the second room (an executive suite that we were paying a premium rate for). We watched the room get cleaned and the cleaning staff leave the suite, only to wait for an additional hour to be let in. We finally received a key at six o'clock, completely unacceptable. The manager on duty acted completely nonchalant throughout the whole situation and had the audacity to place the blame on us for not accepting a different suite that he claimed was offered to us, but in fact never was. The number one rule in customer service; the customer is always right. This is not the case at the Westin Domain. The staff was argumentative, lied, had poor communication skills, and put a huge damper on our experience.
March 31, 2013
Rated 5 out of 5 by Alec07 Pleasantly surprised.
Having normally selected other SPG hotels, I was pleasantly surprised by the Westin Austin. The staff was incredibly help full from the bottom up. Great lobby with adjoining bar/restaurant. As an SPG Platinum member, I was upgraded to a great executive room. It's what I expect when I stay at the SLS in Beverly Hills but this was right up there with that. I made it a point to speak to the manager about how great my experience was and that I would come back and more importantly ensure that my friends and family knew they should stay there as well.
October 17, 2013
Rated 4 out of 5 by patty1205 this hotel was very elegent
this hotel was very elegent the only bad thing is the resturant named urban. bad service to long to wait on us dinner and breakfast, the food was not all that.
December 10, 2013
Rated 5 out of 5 by Laurie48 Enjoyed
Great Service and Great Rooms!
December 13, 2013
Rated 2 out of 5 by TXGone Poor Platinum Upgrades
Hotel did not provide satisfactory SPG Platinum ammenties including no executive lounge, no full breakfast coupon in lieu of executive lounge, or free local / toll free calls from room. Hotel charges for every service, even those that should be included with room / SPG status. Will not stay at this hotel again.
January 8, 2012
Rated 3 out of 5 by BellaBlue Normally great however...
We have stayed at this Westin before and have always enjoyed it. This last stay however, was not what we expected. The hotel is dog friendly which is great. They assign you to the second floor which turned out not great. The hotel music went all night and vibrated through the windows and floor. Sunday morning at 9am the vacuum cleaner was roaring down the hall and in the surrounding rooms. Not very conducive to sleeping in. We did not get much rest on our weekend vacation. The room service was fast and the food was very good. They could use a bigger selection on the menu.
January 7, 2013
Rated 5 out of 5 by lizzie24 Superior Customer Service, Great overall experience
This is a fairly typical Westin, but the customer service is extraordinary. I used this hotel for our wedding block, and all of my guests were very pleased. We got a great rate, and all of the staff seemed to treat all of us as VIPs all weekend (even though there were four other wedding groups there as well)... and there was no request they couldn't accommodate. Every single person from the valets to the front desk staff, the waitstaff and bartenders to housekeeping went out of their way to make us feel welcome all weekend long. I highly recommend this hotel.
May 30, 2012
Rated 4 out of 5 by Llanolady Outstanding service!
I would not hesitate to stay here again. The hotel and room were impeccably set up and comfortable. We had minor housekeeping issues which the staff solved quickly and efficiently. We brought our 2 small dogs, and the staff welcomed them warmly. I applaud the easy dog-friendly policy. The only negative I will mention is the walls seemed quite thin for a newer hotel. You could definately hear what was going on outside your door. But all in all, our experience was pleasant and positive.
October 20, 2013
Rated 2 out of 5 by Mizunoman1117 Starting to Show age
We have been staying a the domain since 1st weekend it opened and is our favorite spot but it is starting to show it's age fairly early. Possibly because there is no competing upscale hotels in the domain region. When we first came, you would see maybe 1 small dog, now everywhere you look there are guest bringing multiple dogs and they create an odor. You can smell it in the elevators and in some of the common areas. If dogs will be a common site at this hotel, you may need to consider creating a dog-free floor just like you created a smoke-free hotel and rooms. I have no desire to sleep in a room where a dog has been because they are allowed to lay in the beds and chairs... Allergies. We will see what happens the next few years. Thanks
July 7, 2013
Rated 4 out of 5 by LaurenBK Comfy bed, spacious shower
Recently stayed here to have a small get-away. The bed was relaxing and extremely comfortable, sheets/comforter fresh and shower was super roomy!! (new/trendy and CLEAN) We had breakfast for two included in the morning at Urban which did not disappoint. Our server, Oscar, was attentive and very kind. For our stay, all expectations were exceeded as check-in/out was easy and efficient, our room was exactly as described in booking. Only regret was having to leave by noon..the staff rocks, our stay was exactly what we expected. can't wait to come back!!
December 29, 2012
Rated 5 out of 5 by Roz50 Phenomenal Hotel Stay
Great location, friendliness and professional service, cleanliness, and excellent food service. During my stay I got ill and the staff was very concerned and compassionate about my situation. I was anxious about my illness as I was away from home however the Westin staff attended to my needs very promptly and efficiently. I felt as if I had family away from home. The beds were extremely comfortable and I was able to rest uninterrupted. When I visit Austin I will always come back home to the Westin Hotel. Service from professionals who really care!
February 17, 2013
Rated 5 out of 5 by TX111 The staff is GREAT
Wonderful staff at the Westin Domain. All of the front desk staff go above and beyond to make your stay as comfortable as possible. Always very friendly and cheerful. This goes beyond just the front desk. Walk the halls and the service personnel always greet you, say "hello", "have a nice day", etc,,,, Gives you that wonderful "I am in Texas" feeling. Couple of notables; Braden - server in the restaurant is outstanding. He always remembers your name, what you like, etc,,,, Chef Rosario - The BEST omelette ever! Great staff and great management!!!
November 4, 2011
Rated 5 out of 5 by HOwZzaT Great staff and property
Front desk personnel vary from property to property, but this Westin has a superior FD team. Shawn the FD Manager created a solution after only 1 discussion, that had taken 5 phone calls and bouncing around from dept to dept which was greatly appreciated! Also Dee saw to it to help solve some minor needs, in a very major way, looked after, checked in to see if they were solved and all with an interested approach.
The ONLY small issue is parking, the spaces to the sides of the hotel are so ridiculously small that people end up ignoring the markings and parking wherever. AND there seemed to be a general and constant lack of space availability for guests, would that be a good thing for the property, not sure?
Would definitely recommend this property though.
August 19, 2013
Rated 3 out of 5 by GM66 Service Failure
Shower did not work. A/C was locked so it would not go below 67. My wife was asking for a luggage cart and the bell man was going to get it for her. When the desk person ask if she needed help she said no I have plenty of help upstairs the bellman stopped and said ithe cart was outside. He then walked off. Another words if he believed he was not going to get a tip for getting our bags he was not going to help her get the cart.. I was not impressed when she told me this. I was happy with the cart taking us to varous venue's within the Domain.
January 22, 2013
Rated 3 out of 5 by TXGone Not My First Choice Anymore
Hotel needs some improvement to get back to being a first class business hotel. There is no Executive Level lounge -- SPG Platinum ammenity is a coffee / pastry -- not even a full breakfast. Other chains offer much more for their top tier customers. Refrig in room does not even keep water chilled -- why even bother. Hot Texas day -- it would be nice to be able to have a cold water in your room. Hotel relies on location to get repeat customers -- not able to meet my minimal expectations any more. Several better choices in the immediate area.
April 19, 2012
Rated 5 out of 5 by Margaret This hotel took care of us
My husband and I booked a night at the hotel to celebrate our wedding anniversary.
The executive suite was remarkably clean and comfortable. The bed is the most comfortable bed we've ever slept in. It resulted in an incredible night's sleep.
Dinner service at Urban Restaurant was phenomenal. Our server was personable, attentive, and made our meal special by gifting us a couple delicious desserts to share.
We were well rested, well nourished, and well cared for. We wish we could have stayed longer. But, we'd go back in a heart beat!
April 14, 2013
Rated 5 out of 5 by Patrick Tremendous Staff
I stay in a hotel room approximately 30 days a year and I have never received the courtious care and attention that I received during my stay at the Westin at the Domain. The young lady who checked me in, I think her name was Sarah (name tag covered by her lapel), was absolutely the nicest, most courteous, most accommodating clerk I have ever dealt with. I recommend her for management --- immediately. I'm not capable of saying enough nice things about her. But she was not alone --- the entire staff was tremendous!!!
February 23, 2013
Rated 5 out of 5 by Alyson Had a wonderful time
It was a "stay-cation" for me, my three sisters came in from Lexington and Fort Worth, Texas.
Each individual staff member was accommodating, the room service breakfast was served hot and tasted delicious. Every staff member of the hotel always responded with "my pleasure" which was so appreciated.
It was a "Sister Weekend" and we loved having picnics in our room, laughing with games we played and enjoying the pool facilities at night.
The location was excellent and the facility was sparkling.
August 19, 2013
Rated 4 out of 5 by rvir76 Good for business travel
I had a really good stay, had a bit of a rocky start with the room they assigned first, it had a big stain on the carpet, but as soon as the receptionist found out I was changed inmediately to a different room that met my expectations. We had an event in the hotel and the attention of the stuff was superb, very accomodating and everyone in the event had only positive comments. Will definitely choose again when going to Austin
October 11, 2013
Rated 4 out of 5 by garcianplano Facilities
I have stayed at this loaction several times and have always had a pleasurable experience. This time I was in for the holidays with my family. We requested a suite as we were traveling with my kids. On 3 occassions we requested that our room be serviced as one of the toilets was not working. The entire stay this did not get addressed with several request. The manager on the final night did write a nice handwritten note and offered breakfast. THANK YOU...but please next time address the issue when requested.
November 29, 2011
Rated 5 out of 5 by Adri2013 Amazing Wedding Night
I got married on Friday, January 11th and spent my wedding night at The Westin at The Domain. I am truly amazed with the services and attention my husband and I received and how we were treated like royalty.
I want to thank Corey, Brent, Chenisse, Elvis and Zulma for making our dreams come true! All of you made our wedding night really special; in fact more than special, it was unforgettable! You guys went above and beyond to provide us with an exceptional experience and we are truly thankful for that.
January 14, 2013
Rated 2 out of 5 by James1999 Too Bureaucratic
I was not impressed by the check in process of the hotel staff. I paid for the room by check and was required to have a charge of $100.00 on my card for "incidentals". I explained that I do not have incidentals since I pay for my meals where I eat and have a phone with internet access. The clerk and her supervisor could only quote policy. As a result I had $100.00 less to spend in Austin and will spend the money in another city. I had difficulty accessing the internet on my phone inside the hotel and during the conference. I will not stay at any property associated with Starwood properties, therefore I won't be utilizing the points from the SPG card. I always have the ability to choose where I reserve my room for business and personal stays and will always stay with a competitor in the future.
July 22, 2013
Rated 4 out of 5 by SRG52 Very Nice Stay
My highest compliments to the staff of this hotel. A special call out to Kelsey on the restaurant staff. Hope I spelled her name right. Awesome employee who is the type of person every hotel should have.
If I have an issue here it is that we simply could not get our room cool enough--seems the thermostat (room 801) would not go below 67 degrees no matter what we did. Reason for the "4" rating. Maybe our bad for not making an issue of it.
Think the food prices were too high though food was quite good.
March 31, 2013
Rated 4 out of 5 by JayCee65 Nice Suite!
The suite was very nice, as was the hotel. I will stay here again - well run hotel with one exception: Would not accept my SPG Award Points. Made phone reservation and was told to advise the front desk on arrival that I would be using my points for a room upgrade. General Manager said, "Sorry, to use your points you had to apply them to the reservation when reservation was made by phone. Not a good situation and a warning to all... SPG points can only be used in a month ending in an "R". What a joke!
November 21, 2011
Rated 3 out of 5 by SusanF95 It was okay
The room we stayed in did not have a locking bathroom. Having to pay extra for normal Disney programming was not great. There was no refridgerator in the room. I called room service to ask if gratuity was included. When they told me no, I tipped accordingly; only later to look at my receipt and find I was indeed charged an extra 20% for gratuity. Couldn't normally find someone in Concierge. Requested extra towels, that were only provided on initial night. The lobby is very nice, as were the bellhops.
August 1, 2012
Rated 5 out of 5 by kjm33 Kindest,greatest staff and great hotel
Having rushed to Austin to be with a friend who had gotten to the hospital nearby by EMS, when I left the hospital that evening I just wanted to find a place to lie down!! The Westin at the Domain was the first hotel I saw . . and so my visit was last minute! I can not tell you how courteous the staff was!! I needed a little "TLC" of my own by then, and they exceeded all my expectations ; from the front desk, to the room service, to the room itself - I felt pampered and secure. It was just what I needed after such a harrowing day. I recommend that you "pamper" yourself sometimes and just go for a stay! You will not find a better experience anywhere! Next time, under different circumstances, I will check out all the amenities outside of my room !! Can't wait to get back...hope to see you there!!
July 10, 2012
Rated 5 out of 5 by DuchessOfBreslau43 Everything's Perfect at Westin Domain !
I made a reservation for my friend and myself for 1 night and we enjoyed it so much that we extended an additional night. Having myself an hospitality hotel background to meet royalties and VIPs requests and with extensive world travel, the Westin has everything and combine the amenities you want, the comfort you expect, including the courtesy of all personnel and small details that make the Westin a perfect place. (A tiny note of the beautiful scent that welcome you everywhere you go.
August 1, 2012