Rated 2 out of 5 THE STAFF AT THIS HOTEL
iI had made reservations thru the nicest associate I have ever spoken with. Her name is Yolanda Jones. She was very accomodating. However, beginning with my arrival at the Domain, I advised the attendant of who I was and stated that I had a Starfriend Notice but, that it was on my email. I advised her that I could email it to her "in the morning". I then completed check-in and went to my room;. I was very tired and inquired at the desk of the availability of of a nearby massage. I was transferred to the coincierge; I never received answer. I hung up and called the receptionist again and advised that the coincierge never answered and asked if she could help me. I was advised that she would try to find the coincierge for me and have her call me back. I waited for 2 hours and never received a call back. So I got up and went downstairs to determine the problem. Apparently there had been a shift change because NO ONE knew anything about my request and prior phone calls. So I went back to my room and phoned the coincierge again; she finally answered, told me that it was too late, that the massage had to booked more in advance and there was nothing I nor she could do. This made me very angry. The next morning, I emailed the Starfriend Notice as previously instructed. I have no idea whether I was accomodated with the Starfriend benefit or not. There was confusion regarding my rates per stay and I simply told the clerk to go ahead and charge me whatever they felt appropriate. Unless these problems are corrected and assurances given, I will never stay at the Domain again.
October 17, 2014
Rated 4 out of 5 by BMW49 Great Wedding Weekend
Our son was getting married in Austin and our family chose the Westin as our headquarters.
The staff went over and above our expectations. They were very responsive and treated us very well.
The only suggestion I could make is the carpet in the hallway on the 6th floor needed cleaning.
When in Austin, we will choose the Westin!
October 15, 2014
Rated 5 out of 5 by Sean97 Great hotel!
First time at a Westin and definitely impressed!
October 14, 2014
Rated 4 out of 5 by waynebow Excellent Front Desk Staff
Front Desk Staff was excellent. Server in Restaurant for Breakfast on 10/4 was outstanding.
Banquet service was disappointing. Very poor in keeping water in meeting rooms refreshed. Too many shortcuts in breakfast buffets. Beverage service during breaks disjointed.
Shower was not user friendly (need more ledges or trays to set bath items. No hooks to hang wash cloth. Soap would fall thru only available small shelf.
October 6, 2014
Rated 1 out of 5 by FTLTraveler Poor service and a big disappointment.
I have stayed at many Starwood properties in the US and all over the word, and by far this has been the worst hotel stay ever. As a Starwood Gold member I am extremely disappointed.
The first day of my stay, by 4pm the room had not been cleaned, when I complained at the front desk they said I had requested the "green option" so the room will not be cleaned. Upon check in I clearly stated that I wanted my room clean every day. I had asked for this not to happen again the next day.
By the second day, I had return to my room at 3:30pm, and once again, the room was not cleaned. I have to mention that on both days I had left the room before 9am.
It is completely unacceptable to stay at a hotel and not have the room cleaned by this late time of the day.
On Saturday Sep 27, when I returned to the hotel, there was absolutely nowhere to park, I had to park across the street at the Domain Mall parking lot. I guess they have poor control of who parks in the hotel parking lot, and its not exclusive for the guest.
Then the worst part, on Sunday September 28, I checked out personally at the front desk. No one even bother to mention that there was a 5K race and many streets around the hotel were closed. No map was given nor instructions nor warning. I almost lost my flight because of this.
I would not recommend this hotel to anyone, very poor service. I am even considering giving up my loyalty to Starwood program and switching to a different Hotel company.
I hope someone at this hotel can look into this, to prevent other guests from being disappointed.
October 2, 2014
Rated 3 out of 5 by Torry This hotel has many positive qualities
Like the Westin Domain and stay frequently, however disappointed in our recent room due to dirty carpet throughout, absolutely filthy. Would not stay in that room again.
September 29, 2014
Rated 5 out of 5 by Twinstravel14 Good Getaway
This was a nice getaway trip. Traveled with wife and 6 month old twins. The room accommodated two pack n plays. Enjoyed room service several times. Service was prompt, food was great.
September 29, 2014
Rated 1 out of 5 by BSrikanth Bad at Accounting and Service
Bad in-room service ordered dinner had to wait for 2 hrs and had to remind them then got the food which was cold.
After a week i see a charge on my Credit Card and that too not on the travel date for some other day when i did not stay. When they did not get details about the corporate they had charged my personal Credit Card without notifying me.
Would not recommend anyone to stay here not a pleasant stay.
Would not recommend
September 19, 2014