Rated 4 out of 5 by citoyennea Great hotel, parking another story
We stayed at this hotel for two nights and had an overwhelming pleasant stay. It was our first time to Austin so the hotel was easy to find and in a great location. We were upgraded to a suite and though the Westin doesn't have a lounge, they offered platinum benefits such as coupons for the bar and breakfast. Internet was fast. Amenities were on par. The only issue is that the hotel had limited parking. We came back late on a Saturday night and there was no parking! They had a section roped off for valet but we had trouble finding a space. I'm not sure if patrons of the restaurant were parking there or people who went to eat at the other restaurants in the vicinity were parking there. It shouldn't be that difficult for guests to find a space. Parking steel should be enforced to ensure that only guests of the hotel are parking there. We checked out early in the morning around 5 and the lot was not full which is why I know that people who parked there before were not all guests of the hotel. Very pleasant stay but parking was a disappointment.
March 29, 2015
Rated 2 out of 5 by ryan212 Good Hotel! Don't expect breakfast as a PLAT member! ZERO SPG Recognition.
I can't even believe that I have to write this ridiculousness. Beautiful new hotel, great place with one MAJOR flaw. Upon check in as a Platinum member I told them I wanted to have breakfast included as my amenity, expecting the coupons I was told that it was not possible. ALL OVER THE WORLD. Breakfast is included at the very least continental, usually a full breakfast. So the staff here took it upon themselves and flat out refuse. they told me that a standard room does not include breakfast - and that I needed to book an executive room?? ZERO SPG recognition. 75+ nights a year, I know my benefits. No breakfast and the way they acted ruined my experience totally. Thumbs down.
March 15, 2015
Rated 5 out of 5 by KT22 Relaxing Anniversary!!
Me and my husband celebrated our 6 year anniversary at the Westin.
All the staff members were very attentive and kind. Our room was very nice and clean, loved the relaxing plush bed.
We also enjoyed the Urban American Grill Restaurant that is inside the hotel. The staff was very helpful when I was ordering my food, I have several allergies to foods and they worked with what I needed.
The breakfast buffet the next morning was out of this world. They had every kind of food you could think of, kids would love this too.
Overall I would highly recommend this hotel for your stay!!
January 26, 2015
Rated 5 out of 5 by EvanAdams30 Excellent Property and Even Better Staff!!!
The staff here is top notch. Sean checked us in and was fantastic. Everyone I dealt with at the front desk and valet were extremely helpful and professional. I will be back!!!
December 9, 2014
Rated 4 out of 5 by Roami26 PRIMO LOCATION for Business and Shopping!
Whether it's a business trip OR a shopping/leisure adventure, The Westin at the Domain is in a PRIMO LOCATION! Big box stores and specialty boutiques are all within a few steps of the hotel's front door. "Black Friday" shopping was a breeze, as we could simply walk to everything!
The Front Desk staff are all very friendly and helpful. Although Platinum recognition is good, (I commend the gentleman who checked us for his politeness...AND he offered us a few perks...just a nice touch) - if you're looking for a suite upgrade, head to the Sheraton or Westin downtown. The Westin at the Domain has only a very few suites...and an upgrade for us was only available for the last night of our stay. (Which we politely declined, as who wants to change rooms for one night?).
Room service was fairly speedy - but marginal in quality and quantity, with a hefty gratuity tacked on (which I don't mind, but $10 for a half a cup of oatmeal is robbery). There are many fine restaurants within a couple minutes walk. So, lesson learned.
Very nice, clean pool and pool area with a decent gym.
Overall, a good stay. I'd certainly stay again...I'll just skip the room service.
December 1, 2014
Rated 5 out of 5 by Grad69 BEST HOTEL STAY IN A LONG TIME
The beds were wonderful. We got 7 straight nights of 8-hour sleeps. Room was nice and dark -- AND QUIET!
November 30, 2014
Rated 4 out of 5 by dduplant In Room Dining Too Expensive
I ordered a turkey sandwich for lunch which was $12. When I received my bill, it was $22 for a sandwich; 3 dollars for a plain bottled water. Wow..$25 for lunch is extremely steep, with all these hidden costs of 20% fee plus $2 delivery charge. Never will order room service again. Disappointing.
November 6, 2014
Rated 2 out of 5 by DanaBB Disappointed in Service
We experienced several issues that we reported during our stay - the phone in the room would not stop beeping day or night even after doing everything suggested. Every time I called on this they would say put it on the charger. About 2 in the morning I told them they could come pick it up from the hall or I could throw it out the window.. The waters in our room had been previously opened. We had no toiletries in our bathroom. Etc. The person who answered the phone on about our 3rd or 4th issue said he would give us 3000 starwood points for our trouble. Of course we did not receive those either. Austin has plenty of great options for hotels. Sadly this one, with their service level, is not one of them. There was no acknowledgement of being Gold or an offer of any upgrade or amenity. The restaurant had a great breakfast and the service there was amazing. Maybe they should train the rest of the hotel staff.
October 30, 2014