Rated 3 out of 5 by Maureen08 Serious Disconnect Between Hotel and Taxi Service
My husband and I stayed at the Westin Ausin Domain this past weekend for a wedding and had a terrible experience dealing with transportation to and from the hotel. I understand the hotel works with a third party taxi service but I called down to the front desk an hour before we needed to leave and asked to have a taxi waiting outside at 5:15pm. When my husband and I arrive downstairs, there is no taxi and the valet attendants were less than helpful. They told us to wait 15 minutes and if the taxi had not showed up by then, to call again. That wouldn't work as we didn't have 15 minutes to wait around because we need to get going to a wedding ceremony that was 20 minutes away from the hotel. I walk back inside and talk with the woman at the front desk, she tells me she sees that we called an hour ago and that she wasn't sure what the problem was - she then calls the cab company and inquires about their status. She was told the taxi would be arriving in 15-20 minutes -- again, we called an hour before needing a ride, we didn't walk downstairs and ask for them to call a taxi. At this point, it is 5:30 and we need to get to the wedding ceremony by 6:00 so our only option is to drive ourselves. It is also pouring down rain so my husband has to run to the car which is parked in the hotel uncovered parking and gets soaked by the rain. We ended up being late to the wedding and missed our dear friend walking down the aisle. Again, I understand the hotel does not control the cab company but with Uber and Lyft no longer available in the area, I believe the hotel needs to do a better job of working with the taxi/cab companies to make sure guests have rides when they are requested ahead of time.
Giving the hotel 3 stars because outside of the transportation issue, we had a nice clean room and the snack we ordered at the bar when we arrived was well prepared and delicious.
May 16, 2016
Rated 5 out of 5 by track400 First Class Service/First Class Hotel
We were provided first class customer service with personal attention. The staff seemed to genuinely care about the experience of the guests. The rooms and common areas were very clean and the workout room had nice equipment. Westin Domain will be my go to hotel in Austin and the Westin brand has a customer for life.
May 16, 2016
Rated 2 out of 5 by NBKR16K Great hotel but...
This was the first time that I have stated at the Westin at the Domain. I was greeted promptly as I walked in and was informed really well about the facility and the amenities. The things that dissatisfied me was the hotel was the Pool, Hot tub and Parking. To explain the pool and hot tub, both were not working properly and to elaborate, when I asked if the pool was heated, I was told no, I went out to test both, the pool was cool and the hot tub wasn’t warm at all once I started it. Disappointing because I was looking forward to the heated pool and hot tub and it was advertise on the website and in the room broacher. Then the hotel had two functions both nights which caused a little headache for parking and trying to leave the property, there was nothing really in placed to direct incoming traffic, when I asked the concierge what was going on at the hotel, I was informed that they had a wedding and a dance for a local school. Parking was a difficult due to the fact that it was designed more for compact cars than large vehicles, I drove an SUV.
May 16, 2016
Rated 5 out of 5 by DCTravelHound Excellent in every aspect
What a great hotel - a very accommodating staff who provided top notch service the moment you walked in the door. The hotel was sold out the night I was there but you never would know - the hotel didn't seem full. There was never a wait for an elevator.
The room was clean and exactly what I expect from a Westin - including the stand up shower. I always enjoy a room with a comfortable chair, ottoman, and an end table to set my things.
I also ate both breakfast and dinner in the restaurant - and the food and service were both top notch.
If you need a hotel out near the Domain, this should be your first choice!
April 29, 2016
Rated 1 out of 5 by Bobby123987 Hotel unable to track 'Make a Green Choice' option
I had a very frustrating experience with Westin @Domain location recently. I had the 'Make a Green choice' tag on my door for 3 nights. The housekeeping obviously didn't clean the room but there seem to be a process break down as I never got the voucher for SPG points. I had informed the front desk at the checkout and also called up the customer service a week later. No use. I wonder how can it be so difficult to track the house keeping records and credit my bonus points. In general I don't think this is great hotel except for the location.
April 14, 2016
Rated 5 out of 5 by jolantz Excellent choice in Austin
I stayed five nights for SXSW. Location is not ideal as it requires a 20 min Uber drive to downtown, but that didn't matter that much as the hotel was excellent. Nice and clean, good rooms (although nothing fancy), very friendly and helpful staff and surprisingly good breakfast!
March 20, 2016
Rated 4 out of 5 by Benjaminr everything you need
offering of the hotel and the surrounding is excellent. only thing missing is a quick transportation to the city to go back and forth multiple times daily.
Pool, Business Center, outstanding breakfast service, great hotel bar, Starbucks etc. - outside: shake shack - yeah! :)
after my status was missing in the system and it wasn't possible to upgrade me to a standard suite, the manager decided to put me in the president suite - by far the best upgrade I've experienced at SPG or even with IHG Royal Ambassador prior my SPG times. thanks again!
far from the airport, though.
March 20, 2016
Rated 2 out of 5 by ckerr19 Falls short of the typical Westin experience
I am a Westin customer and usually experience wonderful customer service with them, however on this trip I was quite disappointed. We checked in very late and during our stay our room had an extremely loud buzzing noise from the air conditioner in it. So loud that it actually woke us up during the night when the A/C came on and kept us awake some. I advised customer service the next morning when checking out and they questioned if I told anyone the night before. I advised them that we checked in close to 11pm and did not know until late to the middle of the night so I did not advise them until the next morning when checking out. I got a slight, "oh sorry" and that was the extent of their care. We have an infant and this was a Valentines Day night away so not getting sleep even when we are away was not exactly what I had in store for my stay. On top of that there was no parking at the facility anywhere close so we had to valet, which I don't mind in most cases, but the reservation did stress free parking. Overall not what I have experienced with the typical Westin stay so I do not know if I will give this location a try again, however I do not think I will let this stay impact the great service I have had at other Westin locations. The hotel and room were nice, well kept and comfortable....other than the loud buzzing during the night!
February 16, 2016
Rated 4 out of 5 by Yenkaybee One person can make a difference
While my overall experience at the Westin Austin at the Domain was really good, I had some special needs in terms of my vegetarian food and help with laundry etc. Ms. Hanan from the front desk/ reception was so friendly, responsive and went out of her way to help me and make things happen. She did this on two consecutive days. She is a great asset to the Westin. I wish to Thank her and appreciate her passion and commitment to her work. She makes a great brand ambassador for you.
February 6, 2016
Rated 4 out of 5 by Rich2809 Great Location
Great staff. Very clean room. Breakfast is fine. Very nice mall near by.
The Westin hotel brand seems to be getting rid of executive lounges. Why?
December 16, 2015
Rated 5 out of 5 by LarrySC Great Staff
I visit Austin every Christmas to see my young son. My teen daughter comes with me and we generally stay at a Sheraton property, either in Austin or San Antonio. So, nearly every Christmas the three of us spend the holidays in a hotel room. When I explained this to the two ladies behind the counter, they surprised us with an upgrade to a suite. It was our best Christmas in Austin - more like being home. So we ate nearly every meal in their restaurant or had room service throughout our stay. All was very good. Thanks for making our Christmas so much more enjoyable!
October 26, 2015
Rated 5 out of 5 by dgm87 Awesome Staff
The staff here were very nice and non judgmental when we had a little trouble with paying for the room. They took their time with assisting us with anything we needed. Thanks so much and keep up the good work!
July 22, 2015
Rated 5 out of 5 by TIKVA1231 THIS HOTEL IS IN A GREAT LOCATION
My parents spent their 47th anniversary there and the staff upgraded them to the Presidential suite and sent a cheese tray with wine. The most awesome though is that they sent a card up signed by the hotel staff. These super cool little things are the reason why Westin Austin at the Domain is the only hotel we will stay at or recommend. Thank you everyone who made their stay awesome! XoX.
July 2, 2015
Rated 5 out of 5 by Ritz67 Fantastic all the way
This is in a great location and such a wonderful hotel with welcoming staff! Really enjoyed the stay.
June 23, 2015
Rated 4 out of 5 by Devdatta Better stay compared to the last one
This time the stay was much more comfortable and things smoother compared to my last stay. Only the following two issue from my side:
- Internet connection in my room No 407 was bad. It connects intermittently and then gets disconnected. This is very bad for a business hotel.
- Secondly, Toll Free calls are supposed to be charged $1.00 for 60 minutes as per the brochure in the room, however on the Tax Invoice, I was charged $2.00 per call.
June 22, 2015
Rated 4 out of 5 by SandCUTAlum Responsive Staff makes this stay a winner
My wife and I stayed at the Westin Domain in Austin for a wedding and were so impressed by the staff. From the warm greeting to rapid attention to every request during our stay, we favorably compare the service to any of our many five star stays around the world. In the middle of the fashionable Domain area of Northwest Austin, it's located amid great shopping, dining and bars which are in addition to their own comfortable lobby bar and Urban restaurant. The room was comfortable and the bed was exceptional - a great night's sleep. UT and Downtown Austin are easily accessible for a short drive. The Westin Domain is a great stay!
June 8, 2015
Rated 4 out of 5 by HJ66 Great customer service by Muna
Lively hotel. From the time we arrived at the Westin we were pleasantly greeted by Muna who provided great customer service and accommodated us in many ways. It was a pleasant stay and would recommend to anyone at any age! This hotel is a thumbs up and I would stay again when I re-visit my niece.
May 28, 2015
Rated 5 out of 5 by WolfE A great stay at the domain
Had a great time at the Westin domain for a company function. Heavenly bed and shower head is what I look forward to at a Westin. While not downtown, the location offers you enough things to do with your colleagues and peers.
May 17, 2015
Rated 5 out of 5 by AL13 Great Service
The front desk associate Muna al Sodani did a fantastic job of improving our experience at this facility!
May 14, 2015
Rated 3 out of 5 by AnonymousX Poor network & too few power outlets
It's really sad that such a great quality hotel like The Westin has poor network available for business gatherings. We had a 1 week stay there and I had frequent disconnects, wired connection from the room would not work at all and the speed of the link was slower than my phone's 3G. It was really complicated to do what we needed using that network. Unless you guys prefer IT companies to go to other places with better internet available :-(
Also, we didn't find enough power outlets for everybody, so constantly you would see a big extension over tables in the meeting rooms being shared by, like, 4 or 5 different people because they could not use the actual outlets as they were just a few and away from the tables/chairs...
April 24, 2015
Rated 5 out of 5 by Mercedes350 Amazing Hospitality and Great Comfort
Hotel location is perfect with shopping and restaurants within walking distance! My room was clean and the bed (king size) was very comfortable! Staffs were very friendly and helpful; one of the staffs at the Front Desk (Hanan Hassan) went above and beyond to furnish me with the necessary information regarding "live bands" in Austin! I truly enjoyed my visit to Austin and my stay at the Westin Austin at the Domain was very pleasant! I would definitely choose this hotel for my future trips to Austin!
April 19, 2015
Rated 3 out of 5 by SLumber21 Great location but pricy for what you get
Our stay was overall a nice one. However, upon check in we were given a key to a room that had already been occupied. A maid nearby said she would call someone to come up. We waited for 10 min in a hallway and then tracked our huge bellhop cart (along with my 9 month pregnant friend) back down for a new key. Not too big of a deal but for paying over $350 for one night I did not see the value.
April 11, 2015
Rated 5 out of 5 by eclipse4431 Elijah's Easter
The Westin Domain is a great and only place for us when we visit Austin, Tx...the staff is outstanding especially Sean Haughey. The Westin has been our home away from home for about 4 years and any minor issues and there have only been a couple Sean has made sure to have resolved immediately...we love this hotel and the staff.
April 8, 2015
Rated 1 out of 5 by Devdatta A bad experience at Westin
Want to share my experiences during my stay last week at Westin At the Domain.
1. Poor room maintenance - I was in room No: 710, and the shower assembly does not work fine. In shower mode, water continues through the bath tub tap. The Fridge in Room No: 710 does not work. If someone is reading this, for God's sake, please repair/replace it.
2. Poor room design: The telephone should be placed near the bed and not on the study table. Most 4-star hotels will have an additional phone in the bathroom.
3. At the Vending Machine, I was charged $4 for a bottle of Sprint on my Card, when the display clearly says its $2. This was rectified later though.
After that I stopped picking up stuff from the Vending Machines at the hotel.
4. Wi-Fi speed is not all that great.
5. I had requested for a taxi drop to the airport at 5:00 AM on 27th March. The Yellow cab taxi finally arrived at 5:20 AM. I nearly missed my flight. Better book your cab on your own rather than going through the Front Desk.
Overall, a bad experience at the Westin.
April 2, 2015
Rated 4 out of 5 by citoyennea Great hotel, parking another story
We stayed at this hotel for two nights and had an overwhelming pleasant stay. It was our first time to Austin so the hotel was easy to find and in a great location. We were upgraded to a suite and though the Westin doesn't have a lounge, they offered platinum benefits such as coupons for the bar and breakfast. Internet was fast. Amenities were on par. The only issue is that the hotel had limited parking. We came back late on a Saturday night and there was no parking! They had a section roped off for valet but we had trouble finding a space. I'm not sure if patrons of the restaurant were parking there or people who went to eat at the other restaurants in the vicinity were parking there. It shouldn't be that difficult for guests to find a space. Parking steel should be enforced to ensure that only guests of the hotel are parking there. We checked out early in the morning around 5 and the lot was not full which is why I know that people who parked there before were not all guests of the hotel. Very pleasant stay but parking was a disappointment.
March 29, 2015
Rated 2 out of 5 by ryan212 Good Hotel! Don't expect breakfast as a PLAT member! ZERO SPG Recognition.
I can't even believe that I have to write this ridiculousness. Beautiful new hotel, great place with one MAJOR flaw. Upon check in as a Platinum member I told them I wanted to have breakfast included as my amenity, expecting the coupons I was told that it was not possible. ALL OVER THE WORLD. Breakfast is included at the very least continental, usually a full breakfast. So the staff here took it upon themselves and flat out refuse. they told me that a standard room does not include breakfast - and that I needed to book an executive room?? ZERO SPG recognition. 75+ nights a year, I know my benefits. No breakfast and the way they acted ruined my experience totally. Thumbs down.
March 15, 2015
Rated 5 out of 5 by KT22 Relaxing Anniversary!!
Me and my husband celebrated our 6 year anniversary at the Westin.
All the staff members were very attentive and kind. Our room was very nice and clean, loved the relaxing plush bed.
We also enjoyed the Urban American Grill Restaurant that is inside the hotel. The staff was very helpful when I was ordering my food, I have several allergies to foods and they worked with what I needed.
The breakfast buffet the next morning was out of this world. They had every kind of food you could think of, kids would love this too.
Overall I would highly recommend this hotel for your stay!!
January 26, 2015
Rated 5 out of 5 by EvanAdams30 Excellent Property and Even Better Staff!!!
The staff here is top notch. Sean checked us in and was fantastic. Everyone I dealt with at the front desk and valet were extremely helpful and professional. I will be back!!!
December 9, 2014
Rated 4 out of 5 by Roami26 PRIMO LOCATION for Business and Shopping!
Whether it's a business trip OR a shopping/leisure adventure, The Westin at the Domain is in a PRIMO LOCATION! Big box stores and specialty boutiques are all within a few steps of the hotel's front door. "Black Friday" shopping was a breeze, as we could simply walk to everything!
The Front Desk staff are all very friendly and helpful. Although Platinum recognition is good, (I commend the gentleman who checked us for his politeness...AND he offered us a few perks...just a nice touch) - if you're looking for a suite upgrade, head to the Sheraton or Westin downtown. The Westin at the Domain has only a very few suites...and an upgrade for us was only available for the last night of our stay. (Which we politely declined, as who wants to change rooms for one night?).
Room service was fairly speedy - but marginal in quality and quantity, with a hefty gratuity tacked on (which I don't mind, but $10 for a half a cup of oatmeal is robbery). There are many fine restaurants within a couple minutes walk. So, lesson learned.
Very nice, clean pool and pool area with a decent gym.
Overall, a good stay. I'd certainly stay again...I'll just skip the room service.
December 1, 2014
Rated 5 out of 5 by Grad69 BEST HOTEL STAY IN A LONG TIME
The beds were wonderful. We got 7 straight nights of 8-hour sleeps. Room was nice and dark -- AND QUIET!
November 30, 2014