Rated 4 out of 5 by Qualabear Room Comfort
Although the room is very spacious, I was uncomfortable due to the dirty carpet, lack of TV channels, and inefficient A/C unit.
June 28, 2014
Rated 5 out of 5 by AJ21 extraordinary service
excellent staff services, front desk, restaurant, room services, lobby
June 26, 2014
Rated 5 out of 5 by GrayMA Home Away From Home
There are some cool properties in Austin, but this is the only one which makes you feel like you're visiting family.
June 23, 2014
Rated 5 out of 5 by IanDLondon Wonderful and super comfy bed
I think that I had the best nights of sleep ever at the Westin. The bed was incredibly comfortable. The room was very quiet.
There is plenty of parking space. I would recommend that the hotel plants trees in the parkin lot to add some shade. This is Austin and it's really warm so the car is baking when you get it at mid-day.
The staff is very friendly and helpful. No less than that. Everyone is smiling, that's refreshing. Check-in and check-out is quick.
I loved the green option at check-in where you can help reduce the impact on the environment.
The buffet breakfast could be a little bit more creative. I found it pretty standard. But there were nice things on the a-la-carte menu.
June 23, 2014
Rated 4 out of 5 by Laran hotel is ok for business
Needs better internet: some rooms don't get any access at all
Would like them to provide more waters in rooms.
June 22, 2014
Rated 5 out of 5 by 40thbirthdaycelebration 40th Birthday Celebration
Overall experience was excellent!
June 17, 2014
Rated 5 out of 5 by dovpix Exceeding expectations
The Weston at The Domain is a gem of a hotel. Staff members were extremely effective, friendly and went above and beyond the call of duty to be helpful. The facilities are pristine and bed comfort is unsurpassed. We fully enjoyed our stay. Thanks!!!
June 16, 2014
Rated 5 out of 5 by John987654321 This hotel was awesome!
Very clean, nice staff, and good fitness facility.
June 16, 2014
Rated 5 out of 5 by rwebb great place to relax
peaceful place with friendly staff!
June 12, 2014
Rated 5 out of 5 by tdfd373 Great Room
Room was excellent. Service was great. A little difficult to get to with traffic.
June 5, 2014
Rated 5 out of 5 by DrK2014 Westin Domain Austin
NIce hotel, excellent service, next door to top-end shopping center, and out of the downtown crowding.
June 2, 2014
Rated 5 out of 5 by Bertly66H Feel at Home at the Westin Domain
My family members and I felt so much as if we were in our home during our weekend stay in Austin. Thanks to great facilities and staff at the Westin at the Domain
June 2, 2014
Rated 3 out of 5 by RichB Nice hotel but overpriced + hidden fees
This is admittedly a beautiful hotel, but in addition to a premium room rate I was charged $3 per call for multiple toll free calls made from the room phone. In the big picture this is a small thing but it's exploitive and I've never experienced anything quite this bad in my frequent travels and will avoid this hotel in the future.
May 31, 2014
Rated 5 out of 5 by actrader Westin at the Domain
Great hotel and staff. Good location in the Domain area. Everything I would expect from a Westin.
May 21, 2014
Rated 4 out of 5 by Shredhead Overall good place
I have been here many times. It is my go to spot when I am in Austin. On this particular trip the bartenders totally screwed up our bill (drinks on our bill that should not have been) and gave us attitude about it. It got fixed but took too long and was uncomfortable. The rooms are great. Staff is usually helpful at check in and elsewhere. As a platinum SPG member, I wish they had an executive lounge.
May 15, 2014
Rated 5 out of 5 by Sally24 Weekend away
Weekend was great - all accomodations were comfortable and the location was terrific. Staff was very nice.
May 13, 2014
Rated 5 out of 5 by EP18 STAFF, PARKING
RATES ARE GOOD, FACILITY, STAFF
May 12, 2014
Rated 3 out of 5 by Judy31 Disappointed
I am an avid Westin fan and normally love to stay at the Westin Domain. My stay on May 10 was extremely disappointing. It took 20-30 minutes to check in because the agent could not make the computer work. We had to track down a bellman and the valet was non existent. Later that evening, we tried to valet again, and literally had to go to the front desk and request valet service. The toilet in the room did not work properly and even after a visit from maintenance, it continued to have issues. There was a guitar pick laying in the middle of the floor when we arrived, which made us question how well the room had been cleaned. The restaurant was slow with service and my husbands food was not good. When he mentioned it to the waiter, he said he was sorry and I ended up switching food with my husband just to keep the peace. We were promised bread and water for the table, and never received either. Upon check in I had used a state tax ID form because I was there on business. When I received my final bill, the state tax was still on the statement. I had to physically go to the front desk, fill out another form and have the state tax deducted. To put the icing on the cake, and probably what prompted this review was when I called this morning for an explanation of my final billing, and the young lady who answered the phone was rude and less than cheerful! I finally told her that if it was not a good time to help me, I would be glad to call back or speak with someone else.
A very unusual Westin experience and I would question staying at the Westin Domain again. There are a lot of great hotels in Austin!
May 12, 2014
Rated 5 out of 5 by wirebender100 Austin trip
The Weston at The Domain is really nice, clean, great staff and very comfortable beds. Can't beat the location if you like to shop.
May 11, 2014
Rated 5 out of 5 by WestinReview101 Hotel
The overall hotel was very appealing and fine; however, there were a few housekeeping aspects of the room that were disappointing for the amount of money rooms cost. The shower wall had dry clumps of hair smeared and the shower floor was extremely slippery. There were also small bits of trash left in the room that housekeeping missed. The staff was very personable and attentive and event staff were very organized, friendly and offered great service.
May 8, 2014
Rated 5 out of 5 by sandy05 Excellent Conference site
I attended a conference as well as stayed at this property and was very pleased with the entire experience.
May 8, 2014
Rated 5 out of 5 by TIKVA1231 GREAT STAY AS ALWAYS!
MY DOG AND PARENTS AND I LOVE THIS PLACE.. GREAT STAY AS ALWAYS!
WE WILL STAY AT WESTIN UNTIL SEAN KICKS US OUT! ;)
May 2, 2014
Rated 4 out of 5 by Betsy14 Go Green!
I understand the need to conserve energy. I am very hot natured and didn't sleep well because the thermostat would only go down to 67. I am accustomed to sleeping cooler than that.
Having said that - I loved the accommodations & the meeting rooms.
April 28, 2014
Rated 1 out of 5 by LateNate Poorly Managed Hotel
5:00 and the room wasn't ready. The excuse, "we were really full last night". The breakfast included in the "special" room rate was to last to 11:00, but the staff picked up the buffett at 9:45 to prepare for Easter Brunch. They should not have offered breakfast or communicated this. There was trash in the hall for hours, including a trash can by the elevator. The room keys didn't work in the fitness center locks.
April 21, 2014
Rated 5 out of 5 by Yes30 Love this hotel
The hotel facilities were beautiful, the whole surrounding area. The staff was very nice, attentive, and helpful. Would definately recommend it and stay again.
April 15, 2014
Rated 3 out of 5 by Evelyn14 Check-in was horrible, but otherwise a nice Wsetin
I had reserved a room with 30,000 points.not only did they not recognize me as a Gold Starwood member, they gave my room away to someone with the same last name. Two people worked to check us in, leaving to go somewhere to remedy the 'human' error.
April 14, 2014
Rated 2 out of 5 by Texan78 Overpriced and dirty
Carpets in hallway so stained they need replacing. Large bleach stain on carpet in front of room. Room did not contain facial tissue and was never replaced during stay. Only one robe in room. No slippers. No mini-bar. Room and hallways felt unclean. Valet staff was on hand at door only 1 out of 6 times.
April 14, 2014
Rated 2 out of 5 by glass29 Room was not serviced
I left the room at 7:30 am and returned at 9:30 pm. My room had not been serviced, my breakfast tray was still in the room. I never put out the Do not disturb sign. I did not sign up for the Go Green program.
April 11, 2014
Rated 5 out of 5 by eivan Wedding trip
GREAT STAY! GREAT time! Westins are my favorite.
April 9, 2014
Rated 2 out of 5 by nmfire This hotel was noisy.
We could hear next room conversations from bathroom. Dog next door was left unattended and barked. People congregated in the hall late at night and laughed & talked loudly. AC was difficult to operate. Inadequate parking. Lots of parking for compact cars but they parked in the other lots leaving larger cars to park at the mall.
April 7, 2014