Rated 5 out of 5 by MisterM Excellent Hotel - Clean, friendly staff
Our stay was excellent. Staff was friendly, location is great. I had mentioned when we reserved the room that it was our anniversary and the hotel had chocolate covered strawberries and champagne waiting for us in our room. Very nice touch. Was not expected.
Rated 5 out of 5 by DS212 Great hotel-- rooms, lobby, staff
I've stayed at this hotel maybe 10 times and it's consistently great. The rooms are very nice and comfortable, and the lobby is super attractive and fun to walk through. What really makes a difference is the staff -- the people at the front desk, and the housekeeping staff who cheerfully bring me extra duvets, pillows and the fan that I ask for to have white noise on the road. THANK YOU for always being so cheerful and wanting me to be comfortable. Amanda and everyone else at the desk who knows what a high maintenance traveler I am and always take care of me and seem genuinely happy to help me-- THANK YOU
Rated 5 out of 5 by Beaucoupdetravel Fabulous staff!
We stayed on a weekend and experienced some of the most attentive and friendly customer service the we've ever had! My husband and I both travel extensively and we both we incredibly impressed with the staff at the Austin Westin.
Rated 5 out of 5 by Gene2014 Unbelievable Stay!!!
Traveled with my pets (2 dogs) and the staff was absolutely unblievable! This hotel is truley a special place. (I have to give an extra thank you to Dee at the front desk. She will be successful at anything she does so Westin should do whatever it takes to keep her!) You can FEEL the culture of guest service immediately upon entering the hotel. It never seemed enough for the staff to just satisfy us, they were always trying to wow us! And it worked, I will never stay anywhere else in Austin!
Rated 5 out of 5 by Michael64646464 Typical Excellence
Staff was friendly, location was great, room was comfortable as usual for a Westin. Great place.
Rated 5 out of 5 by JESMITH Unbelievable service
I stay in Westins and other SPG properties wherever I go. They are always superior properties with great service. When I am in Austin, I often stay in the Westin at the Domain.
The highlight of my stay is the interaction with the personnel. In the bar area Westin has the good fortune to have two exemplary staff members that cover the early morning and evening hours.
Sarah – works in the mornings and is probably one of the most incredible customer oriented people I have ever experienced anywhere. I look forward to seeing her in the morning and she always greets everyone as if they are the most important guest.
Melissa – works in the evening and is also one of the most effective customer facing people I have seen. Like with the mornings, Melissa assures that all patrons in her bar area feel welcome and important.
All employees at the Westin at the Domain are excellent and reflect the mood of the hotel. Sarah and Melissa are stars
Rated 5 out of 5 by HornsFan Wonderful hotel, great staff
I had a great 4-night stay here. The breakfast buffet was ample and varied and the staff, both housekeeping and front desk, were great. The valet service was friendly and fast. The MOST impressive thing was that every time I entered the lobby, either from the elevators or the front door, was that an employee greeted me with a smile and said "good morning", or whatever time was appropriate. I felt right at home. I highly recommend this hotel!
Rated 5 out of 5 by TIKVA1231 freindly staff
as a regular customer for austin this hotel satisfies my needs. Would reccomend that the traffic issues at the DOMAIN be addressed. The hotel could loose as getting to hotel is too difficult for meals etc.