Rated 4.4 out of 5 by 344
Rated 3 out of 5 by TXTravlr Nice experience with a concern
I would have given a four star rating had it not been for the musty body odor smell of our room. I thought it was just our room, but when I spoke with my colleagues that were also staying at the same hotel, they too shared a similar concern. Not sure what the problem is, but it is certainly something that will be a deciding factor for future visits.
July 20, 2014
Rated 5 out of 5 Excellent Hotel
Hotel is clean, has professional staff and convenient to all points of interest in the city.
July 21, 2014
Rated 5 out of 5 by MelanieD Great experience - top notch accomodations
The team at this Westin is outstanding! They could have not been friendlier or more helpful.
I booked online and asked for a couple small accomodations (room location etc) and every single request was met without discussion. As a solo female business traveler security is important and it is nice to see desk staff trained not to speak your room number out loud, but to write it on your card key pass discretely. It's the small things....
The only thing I would change is the pricing of the breakfast buffet. A bit steep if you are not a big eater. Restaurant staff was outstanding!
July 9, 2014
Rated 5 out of 5 by K072014 This hotel has excellent customer service
We are frequent visitors to the Westin Austin @ the Domain and finally decided to stay for our anniversary over the weekend! We have no regrets the staff was extremely nice and showed excellent customer service to our needs! Thanks guys for making our anniversary celebration stay a wonderful experience! :-)
July 14, 2014
Rated 5 out of 5 by delshields Luxurious Home from Home
What can I say - the hotel does have it all. Food is outstanding, customer service that is friendly and warm, room that practically cures jet-lag and a pool and sports facility to take your cares away. Music at the bar at night is always a treat!
July 14, 2014
Rated 5 out of 5 by Minor Staff
Best staff in Starwood! In35 years of travel
Shawn is most impressive team member I've ever experienced!!
July 12, 2014
Rated 5 out of 5 by Denna24 Excellent
I have never been in a hotel that had such an attentive and helpful staff. Everyone was was so friendly and no matter how great or small a need it was taken care of promptly and with expert professionalism. I will definitely stay again! And the greatest thing is my little baby (teacup yorkie) was welcome....hard to find a nice hotel that accepts pets.
July 10, 2014
Rated 5 out of 5 by AlyJ Felt like home!
I was in town for a business conference and was set to stay at another hotel where the conference was held. That hotel was not up to par, so I called
SPG and said I needed a room ASAP. They found one for me (last minute). When I walked in I felt like I was at home. The hotel is beautiful and the service is wonderful. I will return!
July 10, 2014