Rated 5 out of 5 by BCGuy2014 Terrific stay
Our stay at the Westin Lima last month was exceptional. A fantastic way to wrap up a long travel adventure. We knew little of the town - had no idea of areas to visit, sights to see or restaurants/bars to enjoy. The concierge staff - in particular, Steven - were incredibly helpful. On Day One, in fact, he took the time to explain the hotel's location and how to traverse the city fully. We were likely only checked in for mere minutes when our entire trip was planned - and reservations made without any effort on our part. We would return again to the property - without a moment's hesitation - because of the incredible service.
March 11, 2014
Rated 5 out of 5 by GL0ST4R Great guest relations especially at executive club
Great room with great view. Facilities are by far the best in Lima, and location is great for business traveler if you need to travel across the city. Food is also great at Maras. Spa and Gym is good enough.
Service level was consistent and superb especially in the club. Cynthia (guest relations manager at the club) was the one whom I trusted the most over my 2 week stay there: what I value is how the hotel manages problems of its guests timely and properly.
Definitely would choose this hotel again. Strong recommendation for biz traveller.
August 26, 2013
Rated 5 out of 5 by Myrna10 Quiet luxury. This hotel did everything to perfection.
From the moment we arrived we were greeted by the professional team at the front desk we knew we were in for a treat. The hotel is a tower with beautiful designs, great views , but most important exceptional service from everyone on staff. Bravo!
February 18, 2014
Rated 5 out of 5 by Oibaf I love this place
I go to Lima twice a month for business, and I have to say I always enjoy my stays at the Westin. The service is outstanding, there is a very good restaurant in the hotel (Maras), a nice gym and a great pool.
The staff, specially at the executive lounge, always exceed my expectations, and the platinum SPG status always gets me a very nice upgrade to their great rooms.
January 15, 2014
Rated 5 out of 5 by IRELANDSMAN TALL SLENDER--ELEGANT
We have had 3 great days in this very fine hotel staying in a luxurious suite on 28th floor.
The EXEC lounge is dramatically beautiful.
Concierge is so discreet and professional.
This is a very fine hotel clearly with a great General Manger at the helm.
Maras delighted us with its food in a fine dining style however there are definite service issues that need to be given attention as well as not being able to get VERY COLD sparkling water as it is not held in a fridge.
More training is required with some staff.
No one appeared to be in charge in Maras---at no stage did any member of management come to our table and see if dinner was being enjoyed..
In the Exec lounge the HOT food at breakfast is very disappointing--small issue clearly fixed with imagination.
I look forward to returning and strongly recommend
January 21, 2013
Rated 5 out of 5 by vitonyc The best hotel in Lima
The Westin Lima Hotel is great!..their Top Hotel Staff makes you feel welcome and important at the same time...Johanna from "Express services" made my stay very comfortable by helping me with minor problems that were solved immediately...my spacious and elegant room had great views of modern Lima and the executive lounge,Restaurant,Spa and swimming pool are worth the visit...I will definitely come back.
April 17, 2013
Rated 5 out of 5 by IYIarv Gorgeous Hotel
Upon checkin my SPG status was immediately recognized and I was given a Suite upgrade without having to ask. I love when hotels take the time (especially on personal vacations) to leave a card and a custom treat for platinum guests welcoming our arrival upon entering the room. It doesn't take much effort in my opinion to do this and it goes a long way from my perspective as a guest.
The room, lounge, spa, and lobby were all beautiful and very modern. Next time I am in Lima I will stay here again without hesitation.
January 28, 2014
Rated 4 out of 5 by Happy7 The Hotel Has Great Team Mates
The Team Mates seem to know every ones name and treat customers by their names, and this gives every one a feeeling of belonging and that they are apreciated.
February 2, 2014