Rated 5 out of 5 by cecrca My Favorite Hotel
To stay at Westin Lima it's like to be at home, they have an excellent staff, rooms, swiming pool, spa, etc.
I have to travel by work, and honestly this hotel makes me fell closer to my home.
Without any doubt I recommend this hotel!!!
Rated 5 out of 5 by PAT974 hotel exceptionnel
Je suis ravi par mon séjour au Westin Lima, C est un établissement exceptionnel tant par la qualité de ses epuipements que par le personnel
J ai été surclassé dans tres belle suite
Rated 5 out of 5 by GL0ST4R Great guest relations especially at executive club
Great room with great view. Facilities are by far the best in Lima, and location is great for business traveler if you need to travel across the city. Food is also great at Maras. Spa and Gym is good enough.
Service level was consistent and superb especially in the club. Cynthia (guest relations manager at the club) was the one whom I trusted the most over my 2 week stay there: what I value is how the hotel manages problems of its guests timely and properly.
Definitely would choose this hotel again. Strong recommendation for biz traveller.
Rated 5 out of 5 by CremaDeEstrellas The best business hotel in the World
I am a very frequent business traveler. I live in Argentina but work abroad. For the last 4 years, I’ve traveled away from my country from Monday to Friday every week. 50 weeks a year. As a result of this (crazy) life, I’ve known (too) many hotels; some from Starwood, many from other chains. But then my team and I stayed at the Westin Lima continuously for over 1 year.
The Westin Lima is simply the very best business hotel I’ve ever been to. That simple (and that hard to achieve, I suppose).
The infrastructure is amazing. The building is beautiful and functional at the same time. The main lobby works as a very appropriate place for both informal business meetings and social gatherings. The swimming pool is large and very few people use it, so you can swim around with no constraints. The restaurant space is very neatly organized (and the food is great!). The meeting rooms at the Convention Center are just perfect (and even quite luxurious) for business meetings of all type. Plus, there’s the Westin Executive Club at the 29th floor, a very large and beautifully decorated VIP lounge with a great view of the city (and complimentary food!), perfect to work or relax after the day is done. Finally, the rooms are very spacious, comfortable and tastefully decorated, with a Heavenly Bed which prevents you from missing home.
Having said that, infrastructure is great but service is what really makes the Westin Lima so unique. As soon as you enter the hotel, you will feel welcome by its associates. Everyone is so oriented towards service that they really make you feel at home. Personnel have the ability to be extremely professional at all times, but also to make you feel warm. They will let you know in a thousand ways that they are truly glad to have you as a guest. And everyone does it so gracefully that they really show how much they enjoy their work. It’s in every detail… It’s in the welcome greeting you get from the doorman. It’s in the flexibility and kindness of the people at reception, even while accommodating to my frequent changes of schedule. It’s in the chef and the people at the kitchen who would often surprise us with meals where they would cook for us random off-menu dishes. It’s in the bellboys who would set up all my clothes in the wardrobe on Mondays in exactly the same way in which I had left them before checking out the previous Friday, so that I felt I had never actually left. It’s in the people at the Westin Executive Club constantly going the extra mile to serve us better each time.
Although all the staff has been great, a few people have made a very special difference. The Manager at the Westin Executive Club has constantly ensured that we spent our long hours at the WEC comfortably. She has even taken care of my kids on an occasion in which I had a meeting at the hotel and the baby-sitter failed to arrive on time. The Concierge has done everything from finding me spots at the very best restaurants to helping me with my personal travel itineraries. The Chef has ensured that we didn’t get bored with the same menu every day. My Wow Ambassador has made my stays so much nicer through her thoughtful details: leaving fruit, cheese and wine when I checked in, guaranteeing that my room was set up exactly the way I prefer it to be, lending her iPhone to my kids for them to remain entertained, or just receiving my team in the evenings at the Westin Executive Club with a smile and a few minutes of talk to help us unwind from a long day of work.
As you may notice, I’ve become a big fan of the Westin Lima. To me, it’s the very best business hotel in the World. Thanks for everything. You guys rock!
Rated 5 out of 5 by ChefDave Fantastic Hotel
I was recently in Lima on business and had the good fortune to stay at this excellent hotel. The staff was friendly, outgoing, and willing to go the extra mile to make your stay exceptional. The breakfast buffet had many great choices including lots of fresh fruit. The rooms were comfortable, clean, and relaxing. The Westin is truly an oasis in a bustling city. Of particular note, I had free time on the last day of my trip and SPG Concierge DIego Vivanco went above and beyond with helping me plan out an afternoon of sightseeing and culinary exploits. Thank you!
Rated 5 out of 5 by Kely Excellent Customer Service and Installations
This hotel is SPETACULAR!
ALL the Staff members, from the doormen to the executive lounge staff, they are VERY kind and respectful. I haven' seen such a great staff, service and installations (Spa, restaurants, etc) elsewhere as the Westin in Lima have. The rooms are spacious and very comfortable. Great food as well.
Rated 5 out of 5 by ArgConsultant A place were you can feel at home
I have spent a long season at the Westin Lima for business purpose. In all of these months I have felt at home like never before at any hotel.
A special mention to the staff at the Executive Center, which really make the difference by offering 101% of themselves to make the most for guests.
No doubt where I'll be staying the next time I am flying to Lima!
Rated 5 out of 5 by johnny What makes the difference...
I have stayed in many good hotels, but what makes the difference in Westin is the staff, everyone is nice and helpful. This is very important when you are living in an hotel for long periods, such as me.