Rated 2 out of 5 by GRCC A CITY AWAY FROM THE CITY
With 800 rooms, in total, this hotel complex is a real city away from the city with all the inconvenience of this.
Infrastructure is certainly 5 stars.
Rooms are correct and the grounds are somptuous.Housekeeping is more or less efficient and outdoor activities well organised,although expensive.Kids between 4 and 12 are definately in their best place in Greece.
Thats the good aspect.
But hotel is badly managed in several aspects.
Most staff is unqualified,although friendly,service is chaotic,food is below any expectation and relatively very expensive.
There is a net drop in quality and cuts over the time,for ex.,breakfast that was fine during 2010 and 2011, has been transformed in a average buffet with 1500 people around.
If an SPG elite level,do not expect any good room.All are excluded from upgrades.
Additionally the place is the kingdom of mosquitos,adjacent to a permanent swamp and the sea can be very dangerous with strong current, even with light wind.If there is no wind, heat is unbearable.
So,if you live in Greece with kids in that age,and you do not want to travel abroad, Costa Navarino can be an option,otherwise I DO NOT RECOMMEND IT.
August 16, 2012
Rated 3 out of 5 by ItalianFamily 5 star facility 4 star service
The hotel is in a beautiful location and the golf course and kids club facilities are particularly good. However the level of service was poor. The service problem seems endemic across all areas and is probably down to the type of person recruited and their training. For the price I would expect much higher levels of attentiveness, proactivity and general attitude. I will not be returning.
August 23, 2012
Rated 2 out of 5 by Jbg75 The worst front desk ever met
I had many problems with the front desk. Cleanness in public places was unacceptable like spiders in lookers ceiling and in the toilets by the kids pool. In restaurants like The dinner they didn't even bother to clean the tables before serving and they didn't even use sous plat. I have send my long report to spg platinum concierge.
August 22, 2012
Rated 5 out of 5 by Tassos79 Many and great features
Highly recommended. Family friendly
May 6, 2013
Rated 1 out of 5 by Sprout Great Location BUT!!!
Great Location and well planned resort but badly let down by lack of cleanliness and an indifferent staff.
Booked a room with a King Bed but that was not available so I was downgraded to a filthy room with 2 single beds. By filthy I mean you coul not walk from the shower to the bed without getting dirty feet. The toilet was broken, the door did not lock when closed and the TV did not work. I tried to get a room service menu on more than one occasion but ultimately failed.
The restaurants are nice and the food is good but the service varies from indifferent to indolent to downright rude. Some of the restaurants are completely chaotic despite being obviously overstaffed. The staff has little concept of putting the customer first and expects you to step to one side if they are coming towards you.
The beach is nice but there are not enough umbrellas and sun loungers. There would be but the staff seems to encourage some sort of informal reservation scheme with means that the majority of then are unoccupied at any one time. Towels are provided if the staff can be bothered to put any out. The bathrooms on the beach were less than clean and short of paper towels. The beach is quite a walk from the hotel, there is a golf cart shuttle but it is impossible to get any information of when and how it runs (not that you would particularly want to as many of the drivers seem to use cell phones at the same time).
Despite claiming to be a smoke free hotel, smoking is in fact allowed everywhere except in our roof (you can n the room balcony and in e restaurants).
Overall I would say give it a miss, there ar much better places out there.
August 17, 2012
Rated 5 out of 5 by Ronjon Unbelievable facilities in magical Greece
Stayed 2 weeks with my family and can only recomend it highly. The Rooms are state of the art, simple and totaly children friendly, perfect A/C system and ventilation.
The Restaurants are stellar. Huge variety from Modern Greek to Asian over Steaks and Lebanese its all there.
For kids it is the closest they can get to Disneyland. Amazing facilities from Kids cinemas over Bowling and the Kids pool. They also have a kids watching center where professionals are looking after your kids while you enjoy the SPA or a lunch.
The Location is very sepcial, Magical. Quite remote but thats the beauty of it. Untouched Skylines of Millions of olive trees and the rawness of the virgin land of Messinia.
We will definatly return.
September 5, 2012
Rated 5 out of 5 by Seferina Amazing project, very well done
We were impressed by the attention to detail and quality of the facilities and grounds as well as the room.
The breakfast menu and presentation was excellent.
The staff always smiling and polite. Although this is a big hotel, it did not feel impersonal.
Loved the beach setup and specifically that the umbrellas were far from the shore and that there were few of them.
Excellent playground for children.
The choice and quality of the shops at the Agora were good too.
Unfortunately we were only there for a weekend and did not have the chance to walk all the grounds and profit from the activities offered. Will definitely come back!
October 24, 2012
Rated 3 out of 5 4 stars hotel
Training of personnel: below average
Doctors: interest for the patient and final result was excellent. HOWEVER, initial request for payment eur 120 (!) and when receipt for insurance requested amount went down to eur 80 while receipt and supporting documents supposed to be send by mail (we remain optimistic that we will receive as promised ...)
I can recommend the village but with a lot of negative comments.
August 15, 2012