Rated 4 out of 5 by TMURPH12 Great Location
Overall, my stay at Le Meridien Montreal was quite pleasant, the room was ver comfortable and the beds were fantastic! Also the location in the heart of Old Montreal couldn't have been better. My only recommendations: the staff was friendly, but not as responsive as at other Stareood Properties. Also the valet parking was very disconnected. The valet gives you a small blue receipt at check in--never cross referenced with your room. At check out, I was unable to locate this ticket, and the front desk referred me to the parking area. I felt that the staff could have been more responsive and made the perches more professional. In many ways, I didn't feel the same kind of "5" star care and hospitality that I have felt at other Stwrwood properties. I would recommend this hotel, but if it's pampering you are looking for, you may be better off at the St.Regis or Similar....
October 25, 2014
Rated 4 out of 5 by Snooky Nice place to stay Good location
Had three nights at this hotel room 1908 was a little small but was quiet and had good coffee machine. Nice bathroom. Good location to old town and C B D.
October 23, 2014
Rated 4 out of 5 by AT2014 OVernight in Montreal
I am pretty loyal to the Starwood brand but this experience was a bit of a disappointment. Staff seemed too overwhelmed and concerned with the fact that the hotel was fully booked to provide the standard of service I am used to from this brand and even this location.
However as always, the food was excellent and the location is perfect, walking distance to numerous attractions.
October 19, 2014
Rated 5 out of 5 by Stevie2 This hotel makes me feel like home
My wife and my 23 mo old twins and I have been coming here two or three times a year for 2 weeks at the time and the entire staff make us feel like we're home! Recognizing us by name every time and helping us throughout our stay.
Great job everyone!
October 24, 2011
Rated 5 out of 5 by LuxuriousHoney14 This hotel has great features
The location of this hotel is Fabulous,
Very convinient, everything is around.
The rooms are beautiful , it's a gorgeous hotel, Overall experience was GREAT !
Will definately be back
October 20, 2014
Rated 4 out of 5 by LandedSPG A decent choice when in Montreal
I've only stayed here twice, so compared to my past reviews, this won't be as elaborate.
Generally speaking, this is a good option if you want to stay downtown and be close enough to old Montreal. The hotel itself is fine, fairly newly renovated and clean.
The platinum acknowledgement was not great, but on both occasions I was just there for a night so I didn't really care if I didn't get upgraded. Also the lounge was closed on one occasion and not very impressive the other time.
The lobby based restaurant however had AMAZING food! Expensive but totally worth it!
Th pool experience is unique, I would advise you to try it for yourself.
The only issue I have here is the average prices are not very competitive. I've been to SPG hotels in Montreal for over 50 nights in the past four years and have only stayed here a couple of times. Unfortunately, there is better value out there. However, if you do decide on the Westin Montreal, you won't be disappointed. I hope! :)
This hotel meets and slightly exceeds the category 4 standards.
December 29, 2011
Rated 5 out of 5 by DavidS64 Splendid all the way around.
My ratings are excellent across the board. I want in particular to commend Messrs. Alexander and Guillaume. A bar tender accidentally spilled a glass of red wine on my suit and shirt Friday at about 6pm. Accidents happen and I understand that. But Mr. Alexander responded pro-actively by arranging for dry cleaning past your customary hours and Mr, Guillaume helped ensure delivery of my suit Friday night by 10p so I could get needed sleep.
I was Program Chair for the Air & Space Law Forum's conference, Given the splendid appointments at the hotel and the exceptional service of the staff, I would gladly recommend Le Westin.
September 21, 2014
Rated 3 out of 5 by Forgetful Disappointed with Housekeeping
I am very disappointed with the House Keeping Department at this hotel.. I accidentally left an item that I only had purchased hours before arrival. After only wearing it that evening, I failed to pack it with me and when I inquired about it being in the lost and found department, I had learned from the Housekeeping Supervisor that it had been thrown into the garbage. I am not impressed with this. It makes me feel that this hotel doesn't care about ones belongings to have discarded my personal item and that they should have contacted me before throwing it out. Also, the bathroom should have been supplied with more toilet paper.
October 10, 2013
Rated 5 out of 5 by Brock4 Home away from Home
Le Westin Montreal is one of my favorite hotels in the country. For someone who does a lot of business travel the service, room comfort, food quality, fitness facility and location (on the edge of Old Montreal) make this a top pick for me. I actually look forward to travelling when I know I am going to be staying at Le Westin Montreal.
December 15, 2011
Rated 3 out of 5 by Galien The suite
When I first opened the door to the suite, it appeared very grand and I felt very special. But I quickly realized that it suffered from some benign neglect. One of the televisions didn't work, one of the coffeemakers didn't work, and the telephone on the desk in the bedroom was dead. Several light bulbs needed replacement and the plants in the lounge were almost dead. When I moved the footstool in the lounge, there was considerable food debris underneath. The staff were remarkably attentive and courteous but it appeared that housekeeping supervision might need tightening.
September 25, 2014
Rated 4 out of 5 by LoJoON Superb Location
A great choice in downtown Montreal for its proximity to the great restaurants and boutiques of Old Montreal as well as being within easy walking distance to rue Ste. Catherine and its great stores. Stay cool in the hot summer and sleep well in very comfortable beds with soft sheets & duvets.
Parking across the street in the Palais des Congres (Montreal Convention Centre) parking lot is cheaper than hotel parking but no in and out privileges. We discovered this when hotel parking lot was full upon arrival and we were directed to park across the street instead.
July 3, 2014
Rated 5 out of 5 by Nnn25 Great hotel, great staff
Our stay at Le Westin Monreal was most enjoyable. The staff is excellent, very responsive, and care about quality.
My only comment is that the restaurant did not offer any vegan food options and they could not accommodate such requests.
August 23, 2014
Rated 5 out of 5 by ScottSTexas Great location
Great location. It's walking distance to Old Montreal, Chinatown, etc. The room was exceptional and the staff were very friendly and helpful.
October 7, 2014
Rated 5 out of 5 by Lucas A delightful birthday experience!
Probably the BEST hotel in Montreal! This hotel is a model of how the Westin experience should be. The property has obviously been well invested in. It is located in a great place in Montreal, right around the corner from old Montreal. Our room had a lovely view of the park and let's you relax as soon as you walk in. Calming music is already playing as you walk in and we ended up watching a beautiful sunset from the room!
When I needed something from our car (which was valeted), the entire staff (from Service Express to the Bell Staff) followed through, going beyond expectations. They brought the car up, but instead of having us come down and dig through things, they had us describe it on the phone and had a bellman bring the item up to our room.
That evening, we made a reservation with only a few hours notice on OpenTable to celebrate my Birthday. Upon my arrival, they were expecting us and knew our reservation without me even having to provide our name. We got to choose which table we wanted in the restaurant, but they had especially set aside a table, front and center of a corner window allowing us to truly enjoy the celebration. My mojito was delicious (and got me hooked!) and they even brought me a complimentary dessert!
Along the way, every single member of the staff was friendly and willing to go above and beyond to make sure we were happy in every aspect of our stay! I look forward to staying with Le Westin Montreal next time I need a hotel in Montreal!
November 13, 2011
Rated 5 out of 5 by leashygurl Great hotel, great food, great location
We stayed at Le Westin for 2 nights while in Montreal and we really enjoyed our hotel. We were met with very friendly staff, the room was very nice and well put together. The bathroom could have been swept a little better but the shower and toilet etc were very clean. We enjoyed two meals at Gazette Restaurant (dinner and breakfast) and both were amazing! The food was so good. We checked out the pool for a relaxing swim one afternoon as well. The hotel was nice and central to shopping, the bell center and old montreal so we were within walking distance to eveything.
February 26, 2013
Rated 4 out of 5 by Dtdelhi Great old hotel with good location
Other than being in the least desirable of the two towers , I really enjoyed my stay at this hotel. The staff in the restaurant and bar was very attentive , especially the people at the bar area. A great experience in a great city
September 30, 2014
Rated 4 out of 5 by Nick100 Great experience but billing issues
Stayed at the hotel for New Years and had a great time. The room was clean, the staff was very supportive, and the location is great for walking to Old Port.
The only issue we had was that our billing was incorrect (higher) than our booked rates. Although they corrected it, no apparent reason was given of why the descrepancy. Usually, we never check our bills on check-out assuming its correct, however this time we did and found an error. This should not happen at a well-know brand like Starwood.
Otherwise a great stay.
January 4, 2012
Rated 4 out of 5 by Bon70 Good and not so good
The good. Your bartender, male and I forgot his name. Excellent suggestions for breakfast and dinner. We went in the bar later to thank him. Very personable.
Not so good. Our bell hop after bringing up our luggage and a great tip, asked if we needed anything more. We said, yes, some ice please. He answered with, oh you can get ice on the odd number floors. Well, no ice on 15, and there is no 13. Most hotels get the ice for you if you need something more?
Morning staff, like 5:30 a.m. was pleasant and more than helpful.
We enjoyed our stay. Will return.
September 12, 2014
Rated 4 out of 5 by apingue Great location and a great time in Montreal as always!
I have visited Montreal many times however I usually stay at the Sheraton Centre or W around the corner from the Westin. I decided to change it up and give the Westin a shot. It's a great hotel with friendly staff and great location, especially if hanging around old Montreal is going to be your thing. Some things are a little dated and could use a refresh but nothing that would take away from this hotel's rating. I stayed with my family this time around and it was very accommodating. Overall great experience.
January 17, 2014
Rated 5 out of 5 by IPYguy Extraordinary Customer Recognition
I very much enjoyed my stay and the Platinum amenities were quite generous. Very convenient to Palais de Congrès where my meetings were, Metro, et Vieux Montreal.
When departing, I was surprised and delighted when Bonnie on the front desk remembered me from the days I frequented the Four Points Sherbrooke St. more than10 years ago! . It was very sweet, and an impressive example of Starwood frequent customer recognition!
Of course, I booked back in Westin Montreal for my next stay in late May.
Un grand merci
April 30, 2012
Rated 4 out of 5 by GAtraveller Weekend in Montreal
The location of the hotel is ideal if you want to see Old Montreal. The staff was very friendly and responsive. The room was typically good for Westin hotels but not quite as nice as some other Westin international hotels such as in Tokyo. The hotel facilities were the least impressive. The pool was very small and the 2 tower design made it inconvenient to get around the hotel. The fitness center was very good. The $30 a day parking fee should be published on the website. We opted to return the rental car and were able to walk and use the metro and cabs to get around where we wanted to go. Overall recommend the hotel for location, staff and room was fine,
August 11, 2014
Rated 2 out of 5 by iso2011 Very Disappointed
This was our 2nd stay with Le Westin Montreal. Our daughter just loved the pool on our 1st trip and we wanted to stay again.
This time, however, we stayed in a family room next to the pool, which living room was dark, dump and decorated in a 80's furniture and a sofa bed with tons of stains (filthy). We had to pay extra for the extra space which does NOT meet the 4 star hotel standard.
Another disappointment was that breakfast room was very dirty. Tablemats were not wiped properly so there were lots of crums on the table. The floor was also very dirty because the waiting staff were on purpossly throwing all the bits on the floor when cleaning up tables! The lady who sat next to us was complained about it and the staff did not apologize but gave her a bad face.
Overall, only good thing about the hotel was the pool,,,
November 30, 2011
Rated 5 out of 5 by Flyingtailor A nice stay
Very nice hotel from the time I step out of my Car to my room and back in my car to go home. First the Valet service is great and front desk was very fast and had good SPG recognition. The service and the food at the restaurant was fantastic to bad I did not have time to enjoy the breakfast. The bell man were fast first taking my things up and back down one of the fastest I have experienced. Overall a 5 star stay.
December 17, 2012
Rated 4 out of 5 by Maine99 Great location
This hotel is in a great location. Right at the edge of Old Montreal, and directly across the street from the metro, if you plan on using public transportation. It offers a typical Westin experience. Heavenly bed, Starbucks in room, etc etc. Everything was as expected. Rooms were very clean. It does seem like it's almost time for the hotel to do a "refresh" but that would not prevent me from staying here again.
January 1, 2014
Rated 5 out of 5 by TK25 World Class
All aspects of my recent stay were world class and very fitting of a Westin brand property. From check in to check out, staff was friendly and knowledgeable. The hotel decor is very modern with some interesting designs. Our room was immaculate with a great view of Montreal. The hotel is located in Old Montreal and walking is doable to almost everywhere a visitor would go. Highly recommend this hotel.
January 6, 2014
Rated 3 out of 5 Not wowing me
Room cost about $300....deposit taken $1000 USD....WHY?...Reserved on line...money taken off my card....New guy at desk backed up by experienced manager taking one card after another and saying "it's not going through" (common for US travelers...usually solved by a phone call)...called my bank...they said run it again there is no problem...they did ...it worked...figured were done....Nope...next day they wanted to take more money off...I looked at my accounts and asked "you already have more than $1000 on hold how much more do you need?...my answer "sir, that's just a hold for 48 hours....
So it's in your accounts for 48 hours...5 times the cost of my room?!....they kept telling me no...until I showed them on my ipad....
Customer must be wrong....nope MBA and Doctorate in Business and been teaching IT for years....frequent traveler for consulting so don't automatically assume I am wrong....
August 8, 2013
Rated 5 out of 5 by KarenTK Lovely, Comfortable Hotel
My family stayed for 3 days in this lovely, comfortable hotel. Location was short walk to many historical sites, and right across the street from the Metro. Beds were comfortable and the gym was great. I had two teens with me and we shared a junior suite that worked for our family of 4. The staff was very helpful and gave us great recommendations for restaurants. We would definitely return.
July 31, 2012
Rated 5 out of 5 by John59 Wow
We were upgraded as SPG Platinum members to a wonderful premium room. Breakfast was included and had a wonderful assortment of hot and cold items. We also enjoyed supper at the Gazette excellent service (scallops very good).
I utilized the gym for my three day stay and it is top rated with Precor equipment.
Well situated to old/new Montreal, a real gem of a hotel. Great job Westin.........
May 12, 2012
Rated 2 out of 5 by ld1234 Disappointing
Having stayed at several other Westin hotels, my husband and I were looking forward to our five night stay at the Westin Montreal.
The staff were all friendly; however, very slow to respond to requests.
Fitness center was hot, and no water bottles were supplied.
Room was too warm and thermostat constantly reverted back to 21 degrees. I heard this complaint from other guests as well.
On our final night, our room had not yet been cleaned by 5pm - we called for service and still hadn't received even clean towels by 6:30pm when we left for dinner! This was after being assured at 5pm that someone would be up immediately. When I addressed this withthe front desk staff, there was no apology.
There was often only one paper coffee cup left in the room. No real mugs/ no wine glasses.
Coffee/tea were not always replenished.
For a hotel of this calliber, I expected much more.
With so many great alternatives in Montreal, I can't think of a reason to return to this hotel!
November 9, 2011
Rated 5 out of 5 by bobbyz Another GREAT stay
Frequent this hotel as it is modern,new,clean and a nice facility. It is busy but the staff is very well trained. The only criticism is that the pool, although fancy, is very small for a hotel of its size. rwc
April 28, 2014