Rated 5 out of 5 by david1210 Comfortable bed, nice gym
Great bed, especially after long walks sight seeing in Montreal. Hotel centrally located for tourists. Gym was well equipped. Would have been nicer if hotel had a cafe to purchase coffee and snacks at reasonable prices. But this wasn't a big inconvenience with Starbucks and many cafe's very nearby.
August 31, 2013
Rated 2 out of 5 by DC2012 Not up to the usual Starwood standards
Most aspects of this hotel were very good. Reception staff , restaurant and housekeeping were all good . However the pool staff and facilities were not at all up to expectations. There were no towels and the staff did not seem to care about the cleanliness of the changing facilities which were atrocious. I made a separate complaint but nobody came back to me. Not what I expected.
July 9, 2012
Rated 5 out of 5 by Augtrip Great Accomodations and Location
My family and I stayed for three nights at the Westin in August. We had a wonderful stay at the Westin. The staff was extremely helpful providing us with great directions and superb restaurant recommendations. The front desk staff and concierge were always friendly and helpful. Room was clean and comfortable. The location is great for key activities and very close to Old City.
October 4, 2012
Rated 5 out of 5 by Ngypingy Hotel has very friendly staff that is helpful
The staff had consistent, helpful and welcoming demeanour. Definitely felt at home. The only thing that I felt was a little odd was a knock on the door prior to check-out time of 12 noon to see if I had checked out yet. That was the only faux pas that I stood out in my mind. Not sure why the motion sensors didn't pick-up that I was still in the room; and not checked out yet.
February 7, 2013
Rated 4 out of 5 by yearlyquebectraveller Best of Montreal Nearby
located a block from old Montreal, the hotel is a convenient short walk to downtown & china town and close to the waterfront for relaxing morning jog or stroll. the rooms are spacious, well appointed and often have a great night time view of the city. bathroom facilities are great.
staff is always super efficient and very helpful and friendly.
hotel is dog friendly (a plus).
September 13, 2012
Rated 5 out of 5 by Glenn576 Wonderful property and staff
Hotel experience was wonderful and the staff made the stay all that much better. The consistency of the very helpful staff made the stay extra special. Bravo to the team!!
September 27, 2013
Rated 4 out of 5 by rene47 nephrology meeting
the staff were extremely courteous and happy to tell me my wireless code-when I requested a toiletry kit[forgot my shaver] they were quick to respond and then fixed the lights that were not plugged in and the clock radio time setting-very obliging. I liked the pool and gym facilities and found our meals for the conference first rate and dining chefs very knowledgeable.
February 10, 2013
Rated 4 out of 5 by JGCT Charging for the Business Center
Charging a guest an exorbitant rate to use the Business Center is inconsistent with the tone of the hotel. This is the only aspect of my stay that was unpleasant.
September 27, 2013
Rated 5 out of 5 by robkol The Westin in Montreal has excellent service, even on time critical events
I will always use The Westin when I travel to Montreal,because I never encountered any problems.
They would even set up a business room (including: White board, large screen and laser printer within a matter of minutes!)
Plus the food is great and you can invite your business partners any time you need.
Overall: It is not cheap, but you get what you pay for!
March 17, 2013
Rated 5 out of 5 by Caitlin Would always stay here in Montreal
Love our stay here. Everything was perfect from the valet service to checking in to the cosierge. Everyone was ultra friendly and helpful. Thank you!
September 23, 2013
Rated 5 out of 5 by Wexford79 Excellent Westin Property
As a frequent guest at the Westin Montreal, I am never disappointed after my stay. Good service, excellent amenities as a Platinum Guest (the tapa/beverage coupons are a wonderful perk!), and great location in Old Montreal. Minutes from the nearest metro station and surrounded by a number of top restaurants, this is my home when traveling to Montreal.
February 4, 2013
Rated 1 out of 5 by kkSPG Terrible service
I checked in at 10:30pm, and had to wait close to an hour for the bellboy to bring my bags up. I called the front desk a couple of times and instead of apologizing, they told me calling down won't help speed things up. huh?!
My baby was crying for food and his food was in the bags, which I was told would take only 5-10 minutes to make their way up to the room. How did 5-10 minutes end up being 55 minutes???!!!
Every day when I took my car out of the valet, the valet guys would just stand around and won't even bother helping us with our bags or strollers. There would be 2 guys who would just chat with each other. Another time, my wife was holding our baby and was struggling with her bag and the valet guys didn't even bother helping to open the door for her.
This is the worst Westin I've stayed at worldwide. The staff (valet, front desk, bell boy) wasn't friendly at all ... remind me why I had to pay so much for valet service again?!
August 22, 2012
Rated 4 out of 5 by johnjsoh Double charged
I stayed at Le westin form aug 19th to 23rd.
I booked first night with my aeroplan points and booked rest of 3 nights with my credit cards. I checked my credit card online statement today and I was charged for first night also. please explain why.
August 30, 2013
Rated 4 out of 5 by Jerrytheberry Hotel near congress center and old town of Montreal
Great hotel in good condition, very suitable for a quick business trip. Perfectly situated between Palais des congres and the old town of Montreal.
Only less satisfactory was the quality of the breakfast food, that was below standard for a Westin Hotel. Although the prior dinner service in room was good. Overall
July 21, 2013
Rated 4 out of 5 by Doc2 Laundry issue
When I went to put on my bathrobe I noticed a large smear of feces on the inside of the robe! I called and told the staff what was wrong and they asked "Do you want it replaced" Seemed like an obvious thing to do and only aggravated the problem. I received no apology from anyone. I have to question if the robe was even washed?
June 9, 2013
Rated 4 out of 5 by rtala34 Very nice hotel
The hotel was wonderful, the service was excellent and the hotel room was very clean and comfortable.
However, last time we stayed at the property we were given free breakfast, the executive suite had drinks (for purchase) and light desserts and food and there was turn down service. I am not sure why these amenities are no longer offered
July 4, 2012
Rated 3 out of 5 by EnvoyBoy Good property; marginal staff
Was here for three nights and treatment as a Plat was excellent. Upgraded room and lots of coupons for drinks, snacks, etc. Standard late check-out, etc. Standard Westin Heavenly bed and bath, etc. Wifi was very weak although my room was tucked far away in a corner--nice for privacy and quiet but I am guessing was the source of my very poor wifi signal. Restaurant was very good--excellent food. Location is also great for getting around the university area and walking distance to Old Montreal. My primary complaint is that the staff was downright unfriendly. Other than the valet (ironically since I didn't have a car), nobody smiled. I overheard two people in the elevator make the same comment and then we were all sharing the same perspective. Nobody is rude by any means but just nobody seems to like their job or wants to be there. But I'm willing to put up with a cranky staff when the location, facility are all otherwise quite good, which they were.
May 1, 2012
Rated 5 out of 5 by Kam20 The hotel staff made out stay wonderful
I had an absolute wonderful time in Montreal because of our stay at the Westin. Staff from the initial time I booked (Emanuelle) helped me book my stay and answered all my questions.
The valet staff were awesome all 3 days, we asked them everything.
Great hotel and great location.
August 5, 2013
Rated 3 out of 5 by usafamily This hotel charges for everything
The valet parking isn't optional, there is no place to park otherwise. They leave three waters one has a charge in Very small print. there is no complimentary breakfast and the shampoos are skimpty one of each in the room. This is a 12,000 point facility, some perks should be included.
August 2, 2013
Rated 4 out of 5 by AnnM62 Children really are welcome!
Perfect location, polite helpful front desk staff, welcoming restaurant staff and lovely rooms. My 2 year old grandson was made to feel special throughout our 3 day stay. The pool was clean and warm. I had only 1 concern, the deck around the pool is very very slippery. Excellent room service! I do recommend this hotel.
August 3, 2012
Rated 5 out of 5 by HLC84 Very helpful staff
This is our first time to Westin Montreal. We are so impressed about service quality. The entire staff was so nice and helpful. From the reception to the housekeeping, the treatment was outstanding. Our room was very clean and we also like the room's features such as the Starbucks coffee machine and the Heavenly bed.
March 10, 2013
Rated 4 out of 5 by Loogz44 Great Stay, but no breakfast
The hotel is great and the location is amazing since it is blocks away from Old Montreal. However, if you are going to charge $279 a night, don't you think you should include a complimentary breakfast and complimentary or at least reduced valet? It cannot be that expensive to include breakfast and parking space.
October 5, 2012
Rated 4 out of 5 by Catcee Great location!!!
Nice, renovated suites. Clean and comfortable. Excellent food all 4 days. Walls could be cleaned and wiped down more but overall very clean. Excellent walking distance to downtown Montreal and old montreal
August 23, 2013
Rated 4 out of 5 by Roli2012 The hotel is nice
Great stay. Helpful staff. Great pool kids loved. Spacious room. The breakfast buffet needs to be varied daily..and the soap dispensers in the reception and pool bathrooms need to be changed ASAP. They are rusty. Ladies toilet at the pool was broken for all 5 nights I was there.
Overall a great experience
August 3, 2012
Rated 5 out of 5 by statman convenient for convention center event and Old Montreal
Attended a 5-day meeting at the convention center, which is directly across St. Antoine. Spacious room with lots of lights, electric outlets, and free WiFi. Good security and very quiet and private. Couldn't ask for more.
August 9, 2013
Rated 4 out of 5 by cb777 Recent Stay
The location of the hotel is excellent. with It being close to Old Montreal, Chinatown, and connected to the Underground. The hotel staff was very personable and professional. They even provide a nice surprise for my son who was celebrating his birthday. Will definitely stay there again.
December 31, 2012
Rated 4 out of 5 by DavidJ very nice hotel
Room, dining, and staff services were all exceptional. I liked the accessibility to the underground city, Old Montreal, and Metro. I was, however, very disappointed in the executive club services, which were minimal. I expected services similar to those offered in other four-star hotels.
May 7, 2012
Rated 2 out of 5 by GEP53 No up to expectations
The physical hotel is nice but the service was lacking for sure. One day my room didn't even get cleaned despite me being out of it for over 8 hours. The staff is quite rude if you can't speak french. There are lots of great hotels in Montreal...I won't be going back to this one.
April 11, 2013
Rated 4 out of 5 by Mikey10 The staff were beyond helpful
The location of the hotel was unbeatable, the food was excellent, room service was efficient and all staff members were attentive and helpful.
The pool is TINY. If there are more than 5 people in it at a time it is overcrowded. Laps are not an option, nor is any actual swimming.
August 21, 2012
Rated 4 out of 5 by Alabama2012 This hotel has outstanding service
Front desk offered excellent service. I would receive my request within a very short time frame. The Hotel web site appeared to show a swimming pool which was available for lap swim, but in reality, the pool was only for lounging. Food and conference rooms were excellent.
October 22, 2012