Rated 4 out of 5 by SleepWellEatOut Stay here, eat out!
The room completely met expectations. Valet service scuffed my tires and paid for my parking - much appreciated but prefer if my car isn't bumped around. The Gazette was a great disappointment. We ordered take out to bring up to the room for our anniversary (have two little ones) and it took over an hour for them to prep the food (put us in the same sequence as the rest of the place - even though I told them it was our anniversary and one of the meals was for a toddler). Ended up getting to the room and my son was asleep and the food was horrible. Small servings and pretty tasteless. Reminded me of the stereotypical 3 star hotel restaurant food that I have had ever so many times - however it was priced much higher. The next morning due to poor weather and having two young children we decided to have breakfast at the Gazette... stupid me. Again - 3 star hotel food, high prices. I should know better - when in Montreal - eat out!
April 7, 2015
Rated 4 out of 5 by Celestine This hotel has great location
The hotel is one of my favorite to stay and will always be. I found the room a bit cold during my stay this time and my son catch a flu because of it.
March 23, 2015
Rated 5 out of 5 by alipp15 Exquisite stay awaits you at Le Westin
What a perfect spot for a stay in Montreal- close to boutiques, restaurants, historic sites, and within walking distance of everything there is to love about this grand city!
Staff are incredibly helpful. Our concierge Catherine was lovely and directed us to many fine places to explore on foot. Our room was a corner suite and I highly recommend upgrading to that style for your stay! Great view of the bustling city below! Loved every minute of our stay and we shall return!
March 16, 2015
Rated 4 out of 5 by Flyingtailor Another nice stay
Your average good stay not much out of ordinary and upgrades at this hotel rarely. But I do like this hotel good location and the food at the restaurant is really good and service was exceptional.
March 4, 2015
Rated 2 out of 5 by Bailey7 Not impressed
For what is supposed to be a very nice hotel we were not impressed at all. For the price we paid the room was terrible..it was very small the bathroom and tub were tiny the dual head shower although nice was spurting water everywhere. One of the towels looked like a rag. The TV remote did not work properly and we couldnt rent a movie. The blind was broken and we had to turn on the air conditioner it was so hot. We were really expecting a nice luxurious stay and were very disappointed for a hotel that is supposed to be high quality.
February 16, 2015
Rated 5 out of 5 by Patrick99 Customer Service above and beyond
I did not actually stay at this hotel, although I have on multiple occasions before. I was scheduled to stay at this hotel, but I have many issues with another Starwood property, and that specific hotel was completely unresponsive and Starwood corporate, despite a few requests, was not helping either. I received a somewhat personal welcome letter from this hotel, at which I informed them that I was no longer going to be patronizing Starwood hotels due to this previous incident and the way they had treated me and responded. The staff at Le Westin Montreal then contacted corporate on my behalf and arranged it so corporate would deal with my issues.
They knew I had cancelled my reservation, but they still went went above and beyond to help out a guest when it wasn't even their property involved. Thanks again so much, and I will be returning to your property in the future.
February 11, 2015
Rated 4 out of 5 by 2Macs Excellent Location
The location is great close to the Bell Arena and also close to the old town. Montreal is a walking city and this in the centre. The room was wonderful, spacious and clean with great shower. The beds were extremely comfortable. I asked for restaurant recommendations and the reply was prompt and informative.
January 14, 2015
Rated 5 out of 5 by AngelaTM Great hotel all around
Hotel staff responsive and helpful -- they recommended restaurants open during the holidays. There is an excellent pool and sauna. Breakfast buffet featured good selection of fruits and cooked food, all of high quality. Location very convenient to metro and old town.
December 30, 2014