Rated 4 out of 5 by Milano Worth the stay
Excellent view, lovely facilities and the staff was amazingly friendly and helpful.
January 4, 2014
Rated 4 out of 5 by dearchintu The hotel has amazing restaurant
The hotel is worth visiting. The food is of great quality and the restaurant gives a warm feeling. The assortment of food is also great. I was not impressed by the room though.The room could have been better. The stay was nice and comforting.
October 22, 2011
Rated 5 out of 5 by jfg2003 My very highest compliments to the Westin Garden City
I have lost count at the number of Starwood properties in which I have stayed. That said, I spent five nights last week at the new Westin Mumbai Garden City, and it was the most positive stay I have ever experienced with Starwood.
The design and appointment of the new building are exceptional. Stylish, uncluttered, exceedingly functional and comfortable. The kitchen staff turned out some of the best food I have enjoyed anywhere. From the breakfast and happy hours provided in the Executive Lounge to the dinners I enjoyed at three of the hotel's restaurants (Kangan, Prego and Seasonal Taste), the food was beautifully presented, fresh and absolutely delicious. The team upgraded me to a suite which was probably the most enjoyable room I've ever stayed at with Starwood. The gym and the staff there were kind and helpful, and I also very much enjoyed the complimentary use of the spa facilities. My one and only difficulty incurred during the visit was a concierge team who was less than capable at some requests I made. Apart from that though, I would rate the team my very highest score.
November 1, 2012
Rated 5 out of 5 by FreqTravel Best SPG Suite in Mumbai
The hotel suite room is the biggest in the Mumbai area within the SPG chain. It is well equipped with a great coffee machine. The room is very modern.
January 9, 2012
Rated 5 out of 5 by WindyHK Meeting the old friends
I have business at Mumbai and will visit almost every year. Every stay in Mumbai Garden City is just like coming back home and meeting old friends. In particular, Mr. Deepak at Eighteen Lounge and Bar makes good cocktails and wine to meet your dine. Nice people and helpful services maintained since soft opening.
December 11, 2013
Rated 3 out of 5 by royonmoon Terrible Customer Service
I had booked a table for Valentine's day at Kangan for your 'Desire' program. The expectations were high considering your advertisements and publicity all over the web and Hotel. However the overall experience that youll provided left a lot to be Desired. The No of severs were very less as all the tables were full and the service was terribly slow. Infact even after waiting for 25 mins and asking two servers to serve us we were not served the last course of the menu and getting bored and irritated had to leave the place. Also the stewards did not know the name of the dishes and when asked what the dish was being served they said I'll find out. Is it too much too expect that the waiter knows what he is serving... Very bad
February 15, 2012
Rated 3 out of 5 by Vector Comfortable rooms, tardy service
--Room with great view and a comfy bed
--Excellent food with a broad array of choices
--Majority of the staff were courteous & helpful
--Pathetic lifts: Only 3 lifts ensured a minimum 5 minute wait during rush hours. It has been a long standing issue with this hotel
--Staff at Seasonal Tastes more often than not tend to miss orders/have to be reminded
--Lack of attention to detail: Had to call several times to get a newspaper of my choice & that too was not delivered regularly
--Housekeeping folks need to be trained to not be intrusive. On one occasion, the guy gave a ring and immediately entered the room
--The Chief Concierge can learn a lesson or two in terms of politeness from the rest of the staff
August 13, 2013
Rated 5 out of 5 by SU31 Extremely comfortable stay
Stayed in this hotel for a month and it has been an enriching experience. Firstly the rooms are spacious - specially for a city like Mumbai. The rooms are very comfortable and chic. the beds are as they say in Westin - heavenly! What amazed me is the way staff in this hotel learns about likes of a guest in a very short span. Made me feel at home! I would request Westin to add more rooms - this hotel will definitely get more business. Well done guys!
October 4, 2013
Rated 4 out of 5 by Aashish23 Facilities and staff
Dear Westin Manager,
I would like to bring to your notice certain basic facilities that staff needs to take care of. I stayed at Westin on 24th & 25th March and the internet on 25th night was extremely bad. I called 4 times and I was promised that someone from technical team is coming to assist me, unfortunately no one came and the staff didn't even inform. I had to resort to using internet on phone to make sure my work is not affected. It would be good if guest is helped when needed.
March 27, 2013
Rated 5 out of 5 by Dave62 An oasis on the way home
Been in India on business for 4 weeks and was on my way home to the UK. This hotel is 30 mins from the airport in moderate traffic which is why I chose it. This was the perfect place even though I was only in it for 12 hours. Good food, good service and fantastic room. After the car ride from Pune, soaked in the bath, enjoyed a glass of wine and luxuriated in the unbelievably comfortable Westin bed before my flight out next day. A great experience and I will come back in the future.
June 25, 2012
Rated 5 out of 5 by Megan For a special experience
I stayed at the Westin Garden City Mumbai for weeks in 2012 and the hotel is one of the best I have stayed in. The staff was very helpful and courteous, they made me feel special. I love the food at the Westin Mumbai, being a vegetarian I was thrilled to get so many choices and what more the Chefs in the kitchen were kind enough to adhere to my special requests. I loved staying there and would always recommend it to anyone who is travelling to Mumbai.
April 1, 2013
Rated 2 out of 5 by Jannat Service and sensitivity needs a makeover
I have stayed at this property couple of times and every time you leave this place with a not so pleasing mood. They ensure that they do this every time. Be it service at the restaurants or the front desk or the room service one or the other ensure that they fail miserably. I think it would be great if the staff and management start listening better. Seriously needs a makeover
September 5, 2013
Rated 5 out of 5 by arpit1510 ExtraSpacious room with very friendly staff
Stayed in the hotel for a month for business purpose. Very comfortable staff. Extra courteous staff and service. Awesome Pool. Very good stay for business/meeting/proximity to airport purpose.
October 16, 2013
Rated 1 out of 5 by Neeraj Not a place to stay
Had the misfortune of staying in this property twice during last week. Guest experiences is terrible right from check-in, You can expect a Lax and slow check-in even during lean hours. Services like Room services and Telephone Guest services are terrible. Do not expect efficient services, You would need call multiple times , would be lucky if some attends your call and gets back to you. One of the worst elevator services I have ever seen.
February 17, 2013
Rated 5 out of 5 by NJ1234 Heavenly Retreat
No hotel can beat the "Heavenly Bed". It is true to its name.Thats a comfortable sleep assured.
My son specially enjoyed the Pool n the Kids area.
The chefs and the staff at all the Restaurants met every demand n recommended Baby meals too.
Although the hotel is very much near the busy highway of Mumbai, but i bet u would not notice a bit..a thorough family retreat.
March 11, 2013
Rated 3 out of 5 by Moo69 Needs a rethink and improved service
Location to work only positive that would provide the "yes" to would you recommend
Club room expensive for the services - more or less same as deluxe. Spending extra 3,000 rps an night for the minimal extras is really a joke. Executive lounge should recognise preferred guests anyway
Poor checkin experience
Rooms are REALLY dark. Almost impossible to light the bathroom enough so difficult to shave/makeup even with curtains open. No lights near wardrobe/suitcase area. Too dark to pack there
Could do with DO Not Disturb hang cards for the door. The DND button prevents incoming calls too which is far from ideal when travelling - you just want to stop the aggressive service express from knocking repeatedly
Could do with additional restaurant choices
Service in 18 is always terrible. Every trip. There are too many staff and not assigned to an area. Really slow, poor service. Only area worse is Splash
March 17, 2013
Rated 5 out of 5 by Gagsbhullar Wonderful Stay at The Westin Garden City Mumbai
I had a wonderful stay at The Westin Mumbai Garden City. I had no trouble with the booking through my SPG platinum card.The staff at the Hotel took very good care of me throughout my stay at the Westin. The room was extremly nice and comfortable. The view from the room was even better. The food was very nice. I would highly reccomend The Westin Mumbai. Cheers. Keep up the good work!!
February 6, 2013
Rated 5 out of 5 by sp79 Best Westin I've stayed at
This was by far the best Westin property I've stayed at. I've stayed at several around the U.S., and I suppose the standards are lower back home.
The staff is amazing, they will walk you to the door, always smiling, with genuine smiles. Everything from checkin process down to the checkout process was seamless and without a hitch.
The only single complaint I have is that my family had accompanied me for part of my stay. We enjoyed the evening appetizers, sweets, and drinks. On the 4th night, the club manager out of the blue told us that children are not allowed during that time because of alcohol being served. What? Really? They serve alcohol at restaurants. Most absurd thing I heard. And he saw us every night. Very odd. Otherwise, rest of the staff was amazing. I'd highly recommend this hotel to anyone, whether business or family or leisure travel. It's nice and quite away from the hustle and bustle of the city.
May 15, 2013
Rated 5 out of 5 by BPCTraveller Amazing Views of Mumbai
I travelled to Mumbai on business and arrived late. It was somewhat intimidating to go through the security checks of the car and person to enter the hotel, but I guess this is for all guest's security. I am a platinum member and I was shocked when they upgraded me to a room that was absolutely huge with a living room and extra large bathroom. It was just one person so I was knocking around in a large space staring at what could be the best view of Mumbai. Service was amazing and as soon as I asked for something it was attended to. I needed to press some pants and I put down the phone and the person was at the door. Great breakfast buffet with all sorts of selection.
I was also lucky enough to dine in the hotel at the Indian Restaurant Kangan. I invited local people to dine with me and I was super impressed. Authentic Tandoori ovens and if I could impress locals as well I am not sure you can get better food than at Kangan. My local Indian guests were amazed and the Chefs gave me a tandoori kitchen tour and lesson how to use the ovens. Unforgettable.
July 28, 2013
Rated 4 out of 5 by Kaushik Great place, but slight drop in standards
Is a fantastic place, one of my favourites in Mumbai. Great rooms and view, nice gym, very accessible to the mall next door.
Just one area where I think they are slipping is food. The room service was bland (I ordered Indian) and the breakfast buffet also seems bland to taste.
March 8, 2013
Rated 3 out of 5 by Aloke Aloke Gupta
Not a very comfortable stay. Front Office Staff was arrogant. Despite requests, Newspapers not delivered to room on its own Disappointed with continued lax attitude of staff in my last 2-3 stays.
July 27, 2013
Rated 5 out of 5 by Simha Relax your mind
One of the best hotels to relax after a tiring night at office, room exceeded my expectations. Food was good, staff service was outstanding. I would recommend that Westin opens more hotels in Mumbai & other locations
February 1, 2012
Rated 5 out of 5 by Paresh1702 Splendid Facilities and hospitality
The Facilities and services offered are splendid, staff goes out of their way to keep your stay comfortable.
April 3, 2013
Rated 5 out of 5 by Irfan This hotel has a great ambience for business meets
Lovely hotel with great facilities and smiling staff. Highly recommended
March 8, 2013
Rated 5 out of 5 by Shailesh Too Good
Too good for a complete comfort on a weekend. thank you
March 11, 2013
Rated 5 out of 5 by Explomondo Exceeded all expectations, even for a five star hotel
I ended up staying here after I missed my connection from Jaipur to Frankfurt. Literally left alone in Mumbai with nothing more than a piece of carry-on luggage, I grabbed my SPG app and booked the first hotel in the list.
From the moment I arrived, I could not have been treated with more respect and friendliness. I was quite stressed out, but your staff did just about everything to make me feel at ease. They immediately came up with all sorts of solutions: not only offering express laundry service, but even providing me with underwear and a t-shirt to sleep in the meanwhile. Others were trying to contact the airline in order to get my suitcase delivered to the hotel.
When I cut myself with a quite nasty razor cut that didn't stop bleeding, instead of a band-aid they sent someone to disinfect the wound, apply a bandage, actually paying more attention than you normally get in an average hospital.
During the two days I stayed, it seemed that everyone was aware of the luggage situation: even in the restaurant I was addressed by name and asked whether things were okay now.
I think it is a challenge for every hotel to be friendly and informal, yet at the same time remain discrete and professional. This hotel's staff did exactly that.
The whole experience exceeded all expectations, even for a five star hotel.
April 5, 2013
Rated 2 out of 5 by Savio Good hardware let down by service failures
I've stayed at the Westin 4 times in the last year. Based on my previous stays, I've give it four stars, but based on my last stay in August, I'd give it three stars. I've dropped that down to two stars for really poor service recovery. I've provided my feedback to the hotel GM via email and in person to duty managers, but after four weeks, I've gotten no reply or acknowledgement from the GM at all. I'll reproduce my feedback below:
I should have been at the Westin Mumbai this week, but I cancelled several weeks of upcoming stays there because of an unsatisfactory stay 11-18 August.
First, the good stuff. I do like the Westin - I've stayed there four times in the last year, and based on my first three stays I would have highly recommended the hotel. I do like the large rooms, the heavenly bed and the gym, and the food at breakfast, in the restaurants and room service is excellent. But this last stay just left me with a sour taste in my mouth.
1. I very much appreciate that on this last stay, I was upgraded on checkin to an Executive Club room. I know as a mere Starwood Gold (at that time, I am now Platinum), I wouldn't normally be upgraded to the club floor, but in this case I was told as my King bed preference wasn't available, I had been upgraded to the club floor to make up for the 2 single beds. Unfortunately, when I did finally visit the lounge during evening cocktails on the 15th, one of the staff told me after I'd been served a drink that as I'd been upgraded to the club floor and hadn't orginally booked it, I would be charged for the drinks. I was very embarrased to be told this in front of two other tables of guests watching, and left the lounge immediately after finishing that drink. I may not be the most frequest Starwood customer, but I've stayed more than 1000 hotel nights in the last 10 years and have never encountered such an embarrasing event before. If there is no lounge access, a club room is no different to a regular deluxe room. It was only when I gathered my thoughts later, saw on the SPG App that my reservation clearly showed "Executive Lounge access" that I mentioned my disappointment to the duty manager. The duty manager that evening apologized, and promised to credit some Starwood points into my account for the inconvenience and embarassment, but its been 4 weeks now and I haven't seen any such points in my account.
2. On the 17th, I visited the Heavenly Spa for a massage treatment to relax myself after a long week at work. While the treatment and the therapist itself were excellent, the head cushion of the massage table left two deep creases across my forehead which I only noticed when I get back to my room. Hardly the best look to wear just before heading out to an important dinner. It took me 20 minutes of massaging my own forehead to reduce the creases, leaving me more stressed after the treatment than before, and resulting in a ache around that area the next day. This sort of thing just wouldn't happen in a professional spa.
3. While the Westin website showed a price of 4800+tax for the spa treatment when I booked it, I was charged something like 5200+tax for it. When I mentioned to the spa manager, I don't think he quite got what I was trying to tell him, and offered a 15% discount "as you are a hotel guest" without quite recognising the issue. The website still shows the 4800 price a month later, so clearly nothing has changed. Its not the money - its the principle that you charge the price you advertise.
4. On one of the days, I came back late in the evening and found out my laundry bag was no longer in the room. It turns out that someone had taken it to the laundry without asking me. It took about half an hour to trace it back - not something one wants to do at 11pm when all one wants is to sleep. And they hadn't even washed any of the clothes, because one of the t-shirts had a stain, something that I normally note when I fill up the laundry slip, but they didn't really wait for me to do that, did they?
5. I know the hotel has a policy of not allowing auto-rickshaws to come into the premises because it is a mixed use building. I wish they would reconsider that. If one shows a hotel key card, surely one can be allowed to take the auto rickshaw till the lobby? I had to walk up from the gate in the dark, slipped on the wet pavement and nearly sprained my ankle.
I know this looks like a long list of complaints, but some of these things just shouldn't happen. I'm not the type to rant and say I will never return to your hotel. I will stay at the Westin when its convenient to where I need to go (because location does matter a lot in Mumbai), but I'm sorry to say that it will no longer be my preferred hotel in the suburbs.
September 22, 2013
Rated 2 out of 5 by Sperry8 Substandard service and poor location
The hotel is beautiful. Too bad it is very far away from Mumbai. It's in the middle of nowhere and it takes an hour to get to South Mumbai where the Gateway of India is and all the other sights.
To make matters worse, the service leaves much to be desired. When we arrived, tired at 11pm, we were told our room wasn't ready. They could give us a room type we didn't want or we could wait. We asked how long, but they said an hr perhaps. No apologies, no understanding. I even had to ask if we could use wifi in the lobby while waiting. No offer of a welcome drink or anything.
As for the main concierge, he has the worst attitude I've ever encountered at a Starwood property. It's as though he is doing us a favor every time we ask for assistance. Excuse me, but you chose to be a concierge. If you don't like assisting people, perhaps working in a hotel isn't for you.
Even the service in the restaurant is horrible. Our rate was a special rate which included a 25% discount on food (during the Holi festival). The only problem, we didnt get our discount. Why? On our last day we decided to check out of the hotel and then go have lunch at their restaurant. We told the people at the front desk our intention, and they said they'd be happy to hold our luggage while we ate. We decided to do this because we had to catch a flight and were unsure how long it would take to eat, check out, etc. This seemed fastest to us. After lunch, I mentioned our discount. However, they restaurant manager said they couldn't honor it because we already checked out! What? We told you we were checking out. Why didn't you tell us we should wait and eat before. We just checked out 1 hour ago.
Simply put, this hotel has the worst service ever. Check in, concierge and restaurant staff. All of them need to be retrained (with the exception of the female staffers who are very nice).
As for the hotel - it is beautiful. The food is great too. The views are nice from the restaurant and the rooms are super nice. Its a shame its staffed with people who simply do not understand service.
March 31, 2012