Rated 5 out of 5 by bobbishot Most efficient Hotel I have ever stayed
Would have to be the most perfectly operated hotel I have experienced in all aspects and would love to return should I have any business in Mumbai in the future
Perfect staff and service i could not fault
Thank You….. it makes a difference!
September 2, 2014
Rated 1 out of 5 by MrWeir Terrible
Terrible. 5 rooms booked, arrived at after 16 hrs of travel at 2am, only 1 room was ready. To be told 1 hour later they could only arrange 3 out of the 5 rooms we booked, 2 of our business party had to share 1 room, the other 2 guests had to share a suite with a camp bed in the living room. Staff were polite, but couldn't resolve the issue Not what you would expect from the SPG, I'm returning on the 30.08.2014, I hope to have a better experience.
August 28, 2014
Rated 5 out of 5 by GauravEric A surprising stay!
During my rushed business trip in Mumbai I decided to stay at the Westin, primarily due to it's convenient location in Mumbai, but also because I had heard a lot about everything Westin had to offer. I was not disappointed! I ended up getting an expreience I had no bargained for! Everything was top noch, the ambience, the rooms, the facilities. Having stayed with a few hotels in Mumbai, I can easily say that Westin is now on top of my list of hotels I would like to pick. This makes me wonder on how good the experience might be in tourist centric countries, maybe I'll have to go and check myself!
PS: A special shout out to your Westin Mumbai staff, on how diligent, helpful and on top of their game they are. Keep it up guys!
August 26, 2014
Rated 5 out of 5 by onomitro A place to roilout after a hard business day
A thorough relaxation after business workday and nearness to airport/suburb corporate hotspots is what makes Westin Mumbai a place of choice. The green sights on the eastern side fringes, adds up to the rejuvenation quotient . A thumbs up to the hospitality given and the cordial attitude, despite my short stay. I feel that I should also give a special mention of the front desk who understood my needs and took care of room allocation based on preference.
August 24, 2014
Rated 5 out of 5 by Bill9030 Great Business & Lesiure Hotel
Lounge facilities are excellent!!!
Oscar along with his team, is very prompt & attentive to all the needs of the guests.
Sunil, (Director of Rooms) also does a fine job welcoming the Guests & making them comfotable.
I enjoy my stays at the Westin Mumbai..
Kudos to the GM!!!
August 23, 2014
Rated 4 out of 5 by Sachin1981 Enjoyable stay!
Stayed with my family for 2 nights and got a good club room and the facilities were good and the food was super. Loved our stay here. Would come back again!
August 19, 2014
Rated 4 out of 5 by Ruchi31 Room service is the only issue..
Amazing experience but please improve on ur room service ..
August 18, 2014
Rated 5 out of 5 by RichardofOZ The staff are brilliant
Ultimately the experience can be great or there can be problems, but it is the staff, how and when they react that makes the stay. I can't remember all the names now but Swetta at reception, Ameenabad at the bar, Punkash in the executive lounge all contributed to make my stay very special. They were smart, open of themselves and attentive without too much attention, just perfect! Thank you!
August 18, 2014
Rated 5 out of 5 by jptraveler40 Excellent
Excellent service with hospitable staff.
August 17, 2014
Rated 5 out of 5 by santri1969 Awesome Mumbai Westin
Great Mumbai property - excellent platinum upgrades to a high floor corner suite on the 26th floor. Beautiful property with excellent view and great staff. Highyly recommended property.
Lifetime Platinum with Ambassador
August 16, 2014
Rated 4 out of 5 by DreamSeeder Westin is a cool place to stay
I hope my feedback will be taken in positive way and by no means it shall go to the individuals. They are really good and friendly. My feedback is more on process steps.
1) As a great gesture, you would like to welcome your returning guest with Sweets, But make sure it is not kept in someone else's room. you make both people embarrassed.
2) Please don't hard-code the Key. I was embarrassed in the lift when I could not swipe my card to select my floor. I have to come down to the lobby to set things right. If I have not checked out, its understood that I am in the site then why to remove my access in the lift?
You guys are going great job, you have a nice team. May be some process improvements will make a full 10 experience.
August 14, 2014
Rated 1 out of 5 by Bhupendra Eat here if you care to eat with dirty cutlery
Seems like Westin Mumbai has developed an expertise in ignoring basic hygeine standards for its guests. 3rd instance of dirty cutlery in last one year....and this one is the best ...the fork that I got this morning appeared to have been kept just like that, without even attempting to clean. I wish I could post a picture here.
Overall appropriate downgrade of this hotel by SPG as the list of issues with this hotel's services is quite long.
August 12, 2014
Rated 4 out of 5 by Sss3 Good place to be
Good hotel with greenery around
August 11, 2014
Rated 5 out of 5 by Sukesh Over All Stay in Westin
Rate Excellent as over all completely satisfied with the comfort and stay
August 9, 2014
Rated 4 out of 5 by EMANI GOOD EXPERIANCE
THIS IS MY SECOND VISIT TO THE HOTEL, IN M EARLIER FEED BACK ALSO I MENTIONED THAT THE WI FI FACILITY MAY BE MADE FREE/OPEN TO THE GUESTS.
ROOMS SOUND PROOFING NEEDS IMPROVEMENT.
August 9, 2014
Rated 5 out of 5 by RockingStar Excellent - all around
Great service & hospitality. Excellent rooms and SPG recognition. Food is very good. Rahul at Kangan takes good care of guests and Chef Shamsher & Chef Mata make wonderful delicacies. Ms. Reshma Godbole who heads Guest Relations takes personal initiative to check with guest about their stay proactively, and it wonderful having breakfast with her on 2nd Aug 2014. The level of service and hospitality is great & continuously enhancing guest experience.
August 4, 2014
Rated 5 out of 5 by Epicurious AN INDULGENT STAY AT THE WESTIN
The rooms are spacious and functional. View from our room on the 28th floor was stupendous. The same can be said about dining at their Indian restaurant Kangan or The Seasonal Tastes on the 18th level. Delicious global cuisine served by friendly, efficient and helpful staff makes it a wonderful experience.
Super Foods, Harmony Massage combining aromatic oils followed by The Rejuvenating Skin Facial at Heavenly Spa...left me totally pampered and revitalised. Gear Lending is another unique offering for people on the go.
The Westin pampers you with its gracious hospitality.
August 3, 2014
Rated 4 out of 5 by Archit Dinner at Prego
Had a very bad experience at Prego.
1. I was asked for water and I see a bottle of water being opened on the table for which I was ultimately charged
2. We called for a risotto verdure and asked the waiter to add some mushroom. Without informing us that there would be any extra charge he added 100 rupees to our bill.
3. The risotto was undercooked, and the vegetables were definitely not fresh. Can feel the acid attack 2 hours after the meal.
August 2, 2014
Rated 5 out of 5 by Bapi No need to book any other hotel
This is my 3rd stay in this property . Every thing was perfect as usual that's why expataction increased without any compromising . Lovely saty . Breakfast in 18 th floor & Spa in 4th floor (specially thanks to miss Zara, the therapist ) till now in my mind . This time the was amesing due to heavy rain fall . I enjoy a lot from my room through floor to ceiling glass without noise .
July 30, 2014
Rated 5 out of 5 by ARL2014 Wonderful Stay
I has a wonderful stay at the Westin Mumbai. I was there for a total of 6 weeks and i can't fault the staff. The restaurnts were excellent with a great choice, the facilities met my expectations.
July 28, 2014
Rated 4 out of 5 by CH223162 Lifts
The secuity check at lift seems not working well, also very often we have to wait long for the lift and also the light (indicate which lift is coming) will change while we are waiting.
July 27, 2014
Rated 5 out of 5 by Jeff6 Great Experience
The hotel was absolutely phenomenal and my stay was a true pleasure. The staff were exceptionally friendly and responsive, making sure that my two week stay was as enjoyable as possible.
July 24, 2014
Rated 5 out of 5 by TanyaDE MRS
This was my second stay at Westin Hotel. The service, comfort and standards are consistant if not enhanced. In summary...Westin will always be my choice when I'm in Mumbai....be it for business or leisure.
July 23, 2014
Rated 4 out of 5 by Gary2014 Positive Experience
We started our week and a half business trip to India at the Westin Mumbai Garden City, moved hotels in Delhi (Westin) and in Candigarh then back to the Westin Mumbai Garden City. The spa was a perfect place for relaxation and de-stressing after long hours of road trip. Food was great. The staff was very attentive. Varsha and Amol took care of my meeting needs on the last day.
July 17, 2014
Rated 4 out of 5 by Vkalra22 I like Westin mumbai for great comfort!!
I love everything about Westin mumbai - room, comforts, food, staff's warmth. One feedback- staff's response is delayed & erratic sometimes in house keeping and during breakfast.
July 13, 2014
Rated 5 out of 5 by Niyati Too good
Everything was very good, a pleasant experience.
July 12, 2014
Rated 5 out of 5 by Prabu Friendly Staff
All the staff as very friendly and quick in response. Feel very comfort.
July 11, 2014
Rated 5 out of 5 by ARL2014 Wonderful Stay
I have had a wonderful stay at the Westin Mumbai, i couldn't ask for more from the staff who have looked after me over the 4 weeks i ahve been here.
Food is amazing too, great selection and everything is delicious!
July 9, 2014
Rated 5 out of 5 by rakeshg one of the best hotel
one of the best hotel i stay only minus thing is timing of breakfast it should be extended to be minimum 11.30 a.m
July 9, 2014
Rated 5 out of 5 by DT14 Staff
Staff for conference and in the restaurants are ALL excellent! Great initiative esp. the young gentleman who supported us in the meeting room.
July 5, 2014