Rated 5 out of 5 by MrHu Thanks for a nice stay
I have recently returned from my first business trip to Mumbai. I thoroughly enjoyed my stay at Westin Mumbai Garden City. The level of hospitality from the staff was outstanding. I would like to personally thank Mr. Abhishek and Ms. Depika for going the extra mile to ensure the five star service. The facilities were excellent, a beautiful room, great lounge, and delicious food. Westin Mumbai Garden City will definitely be my first choice upon my next visit.
Thanks again and see you soon!
Hu, an SPG Platinum member
December 23, 2013
Rated 3 out of 5 by Ads19 Mumbai
I was disappointed when, arriving late in the evening, 23:00, I was offered a smoking room having booked a union-smoking room. I had to wait for a room to be prepared for me. Also the main restaurant was closed and the only restaurants open we're very busy and noisy with. I decided to order room service. Perhaps I was just unlucky on the day, when I checked out, it was informed there had been a flood on one floor which had caused a shortage of rooms, but this was not explained on my arrival?
May 25, 2014
Rated 5 out of 5 by Bapi No need to book any other hotel
This is my 3rd stay in this property . Every thing was perfect as usual that's why expataction increased without any compromising . Lovely saty . Breakfast in 18 th floor & Spa in 4th floor (specially thanks to miss Zara, the therapist ) till now in my mind . This time the was amesing due to heavy rain fall . I enjoy a lot from my room through floor to ceiling glass without noise .
July 30, 2014
Rated 5 out of 5 by santri1969 Awesome Mumbai Westin
Great Mumbai property - excellent platinum upgrades to a high floor corner suite on the 26th floor. Beautiful property with excellent view and great staff. Highyly recommended property.
Lifetime Platinum with Ambassador
August 16, 2014
Rated 4 out of 5 by Aashish23 Facilities and staff
Dear Westin Manager,
I would like to bring to your notice certain basic facilities that staff needs to take care of. I stayed at Westin on 24th & 25th March and the internet on 25th night was extremely bad. I called 4 times and I was promised that someone from technical team is coming to assist me, unfortunately no one came and the staff didn't even inform. I had to resort to using internet on phone to make sure my work is not affected. It would be good if guest is helped when needed.
March 27, 2013
Rated 4 out of 5 by Sachin1981 Enjoyable stay!
Stayed with my family for 2 nights and got a good club room and the facilities were good and the food was super. Loved our stay here. Would come back again!
August 19, 2014
Rated 5 out of 5 by Amitp2010 Feel At Home
The is no doubt its an excellent property , but i whenever i visit Mumbai i always feel like coming here because you people take care of me . All small need which make the difference . Right from choice of New Paper to Choice of Pillows , bed is on record , and before my arrival everything is taken care off , so i just feel like home here . I seen hotels which fall on services when they are over booked , but never seen with them .
July 5, 2014
Rated 5 out of 5 by Oscar111 The best hotel in Mumbai
Fantastic hotel .beyond and above any expectations. The facilities are fantastic, the staff so nice and helpful that so far this hotel is my best spg experience...and i am staying in them quiet often...before my arrival They sent me email asking if i need airport pickup, and offered to make me dinner after hours at the beautiful lounge. Everything is immaculate clean, modern, bright, I am a very very satisfied guest. THANK you WESTIN MUMBAI making my stay so great!!!
May 15, 2014
Rated 4 out of 5 by Ruchi31 Room service is the only issue..
Amazing experience but please improve on ur room service ..
August 18, 2014
Rated 4 out of 5 by Gary2014 Positive Experience
We started our week and a half business trip to India at the Westin Mumbai Garden City, moved hotels in Delhi (Westin) and in Candigarh then back to the Westin Mumbai Garden City. The spa was a perfect place for relaxation and de-stressing after long hours of road trip. Food was great. The staff was very attentive. Varsha and Amol took care of my meeting needs on the last day.
July 17, 2014
Rated 5 out of 5 by Dave62 An oasis on the way home
Been in India on business for 4 weeks and was on my way home to the UK. This hotel is 30 mins from the airport in moderate traffic which is why I chose it. This was the perfect place even though I was only in it for 12 hours. Good food, good service and fantastic room. After the car ride from Pune, soaked in the bath, enjoyed a glass of wine and luxuriated in the unbelievably comfortable Westin bed before my flight out next day. A great experience and I will come back in the future.
June 25, 2012
Rated 5 out of 5 by jptraveler40 Excellent
Excellent service with hospitable staff.
August 17, 2014
Rated 4 out of 5 by EMANI GOOD EXPERIANCE
THIS IS MY SECOND VISIT TO THE HOTEL, IN M EARLIER FEED BACK ALSO I MENTIONED THAT THE WI FI FACILITY MAY BE MADE FREE/OPEN TO THE GUESTS.
ROOMS SOUND PROOFING NEEDS IMPROVEMENT.
August 9, 2014
Rated 4 out of 5 by RockingStar Great food and service at Kangan
One of the best restaurants for authentic Indian Food. A must try is Nalli Nihari and Dal Kangan - Chef Shamsher Ahmed's masterly culinary skills churn out great delicacies. And Rahul who manages Kangan ensures that you don't miss home - he pampers you and suggests delicacies to each guest. Rahul's great hospitality and customer service delivers a delightful customer experience. Cheers!
June 27, 2014
Rated 4 out of 5 by Sss3 Good place to be
Good hotel with greenery around
August 11, 2014
Rated 5 out of 5 by Sukesh Over All Stay in Westin
Rate Excellent as over all completely satisfied with the comfort and stay
August 9, 2014
Rated 5 out of 5 by Megan For a special experience
I stayed at the Westin Garden City Mumbai for weeks in 2012 and the hotel is one of the best I have stayed in. The staff was very helpful and courteous, they made me feel special. I love the food at the Westin Mumbai, being a vegetarian I was thrilled to get so many choices and what more the Chefs in the kitchen were kind enough to adhere to my special requests. I loved staying there and would always recommend it to anyone who is travelling to Mumbai.
April 1, 2013
Rated 5 out of 5 by SpringBreak2014 Now that's service!
I've been working on a long term project in Mumbai for several months, and return to Westin for two or three weeks each month. I arrive after midnight after a 16 hour flight from the US exhausted. The Westin team started checking me at the airport when I meet the driver, so by the time we arrive to the hotel, I am able to head straight to the room. It's the little adjustments to my personal needs that motivated me to write a great review.
April 15, 2014
Rated 5 out of 5 by SU31 Extremely comfortable stay
Stayed in this hotel for a month and it has been an enriching experience. Firstly the rooms are spacious - specially for a city like Mumbai. The rooms are very comfortable and chic. the beds are as they say in Westin - heavenly! What amazed me is the way staff in this hotel learns about likes of a guest in a very short span. Made me feel at home! I would request Westin to add more rooms - this hotel will definitely get more business. Well done guys!
October 4, 2013
Rated 5 out of 5 by ARL2014 Wonderful Stay
I has a wonderful stay at the Westin Mumbai. I was there for a total of 6 weeks and i can't fault the staff. The restaurnts were excellent with a great choice, the facilities met my expectations.
July 28, 2014
Rated 1 out of 5 by Neeraj Not a place to stay
Had the misfortune of staying in this property twice during last week. Guest experiences is terrible right from check-in, You can expect a Lax and slow check-in even during lean hours. Services like Room services and Telephone Guest services are terrible. Do not expect efficient services, You would need call multiple times , would be lucky if some attends your call and gets back to you. One of the worst elevator services I have ever seen.
February 17, 2013
Rated 4 out of 5 by CH223162 Lifts
The secuity check at lift seems not working well, also very often we have to wait long for the lift and also the light (indicate which lift is coming) will change while we are waiting.
July 27, 2014
Rated 5 out of 5 by TanyaDE MRS
This was my second stay at Westin Hotel. The service, comfort and standards are consistant if not enhanced. In summary...Westin will always be my choice when I'm in Mumbai....be it for business or leisure.
July 23, 2014
Rated 5 out of 5 by Jeff6 Great Experience
The hotel was absolutely phenomenal and my stay was a true pleasure. The staff were exceptionally friendly and responsive, making sure that my two week stay was as enjoyable as possible.
July 24, 2014
Rated 5 out of 5 by bmikey Classy hotel
Enjoyed my stay - only minor nit is that getting a cab from the hotel is dicey. The cabs out front that the concierge will call for you will gouge you (not go by the meter) - the concierge even warned me that would be the case. There is no other easy way to get a cab since the front gate is a significant walk from the hotel entrance. Alternative is to get a radio cab pre-scheduled.
May 28, 2014
Rated 5 out of 5 by doctortiger Dr.Harshal Wagh
Inspite of living in Mumbai we as a family love to stay and dine at Westin Garden city hotel because its more than what we expect when we go on a weekend break.The staff is very friendly and we, especially our kids receive special treatment during our stay.it has always been a pleasure to stay here and my kids eagerly look forward to our next weekend stay at the westin
May 2, 2014
Rated 5 out of 5 by ARL2014 Wonderful Stay
I have had a wonderful stay at the Westin Mumbai, i couldn't ask for more from the staff who have looked after me over the 4 weeks i ahve been here.
Food is amazing too, great selection and everything is delicious!
July 9, 2014
Rated 5 out of 5 by RaiSushant Every morning a great morning..
The view from the rooms with Windows facing the east and South are awesome at sunrise.. Also, from the restaurant on the 18th.. Wow..
The comfort and facilities in the rooms are superb..
The SuperFoods that are on offer for breakfast make the day that much better..
June 28, 2014
Rated 4 out of 5 by Vkalra22 I like Westin mumbai for great comfort!!
I love everything about Westin mumbai - room, comforts, food, staff's warmth. One feedback- staff's response is delayed & erratic sometimes in house keeping and during breakfast.
July 13, 2014
Rated 5 out of 5 by NJ1234 Heavenly Retreat
No hotel can beat the "Heavenly Bed". It is true to its name.Thats a comfortable sleep assured.
My son specially enjoyed the Pool n the Kids area.
The chefs and the staff at all the Restaurants met every demand n recommended Baby meals too.
Although the hotel is very much near the busy highway of Mumbai, but i bet u would not notice a bit..a thorough family retreat.
March 11, 2013