Rated 3 out of 5 by Matt Service Express Staff Responsiveness & Laundry Service Quality needs improvement
Have stayed in this hotel a couple of times. Most of the times have found the Service Express Staff less courteous and lacking empathy. The laundry staff messed my suit trouser during pressing and there was no apology offered when I bought it to the notice of the Service Express team. The following day a suit which I had given for dry cleaning reached me with the shine on it having vanished and the button colors faded. Thus I lost an excellent suit to some poor laundry service. So please be aware of these 2 aspects when you plan a stay at this hotel.
January 3, 2014
Rated 5 out of 5 by djstocko One of the best
Just returned from my 4th stay at this hotel. Excellent position very close to the Exhibition Center, but not too close to the main city center.
Being an SPG elite status, I was once again upgraded to a suite, which is just perfect. Large living area, and what can you say about the "Westin Heavenly Bed", except that its just Heavanly.
Staff are very professional, not intrusive, but are there when needed.
The Spa itself deserves top marks. Absolutely Heavenly again. Very well equipped gym, and pool area.
March 20, 2012
Rated 5 out of 5 by nrja Wow experience!!
They upgraded me to a large suite with floor to roof windows, best views of Mumbai. The suite was the largest I have seen at any Westins, huge sectonal sofa, dining area, seperate bedroom and large bathroom as big as a normal large hotel room.
I still can not believe how well the suite was laid out, and I will be forever amazed at the room and Service offered.
July 9, 2012
Rated 5 out of 5 by StationaryTraveller I went to India No.1 of the SPG 12 - Fantastic hotel
Fantastic Room Condition
Fantastic hotel food
Privilege Card Valid
Hotel staff very friendly
Fantastic club lounge
I spent 5 nights at this hotel
I strongly recommend this hotel
October 22, 2011
Rated 2 out of 5 by AmanKK Staff Customer Service Very Poor
From check in to check out everything was handled very poorly.
We received Smoking room when I had specifically requested non-smoking.
Someone else's luggage was delivered to me and mine to someone else's room.
During a meeting in the lounge we asked what snack could be served quickly, we were given several options and when asked how long would the order take, we were told 45 MIN (if that is quick for the hotel, I don't know what is late). Two teas were ordered, one with sugar and one without, both received with sugar and that too 40 minutes after ordering.
On the day of check out we asked for bell boy to come collect luggage, we waited 25 minutes and when no one came, we carried our own luggage, upon inquiring we were told that the message to the bell desk did not reach.
Whole stay transferred to another account even though we just wanted to pay from a different credit card, lost on SPG points.
Never will I recommend anyone to stay in the hotel!!
January 24, 2014
Rated 3 out of 5 by Dev01 Truly a Sad Experience
Brickbats:1. My luggage did not arrive in my room no 2507 for 55 minutes inspite of three reminders and two confirmations by the lady at the Express Service and finally I had to go down and collect it myself. 2. Next morning at 8 AM the housekeeping decided to ring the door bell thrice to hand over the morning news paper and when i did not open the door they simply walked in..weird..never seen this in a 5 star hotel. The express service was neither "express" nor "service" . I decided to check out after 1 night itself curtailing my stay with great inconvinience.
March 23, 2012
Rated 5 out of 5 by MrHu Thanks for a nice stay
I have recently returned from my first business trip to Mumbai. I thoroughly enjoyed my stay at Westin Mumbai Garden City. The level of hospitality from the staff was outstanding. I would like to personally thank Mr. Abhishek and Ms. Depika for going the extra mile to ensure the five star service. The facilities were excellent, a beautiful room, great lounge, and delicious food. Westin Mumbai Garden City will definitely be my first choice upon my next visit.
Thanks again and see you soon!
Hu, an SPG Platinum member
December 23, 2013
Rated 3 out of 5 by OMKAR Westinn mumbai - In room dinning
THE IN ROOM DINNING FOOD SERVICES IS PATHETIC ,FOOD DOESN'T HAVE TASTE AND EVEN FAIL TO FOLLOWS THE INSTRUCTIONS
January 5, 2014