Rated 4.4 out of 5 by 79
Rated 4 out of 5 by DreamSeeder Westin is a cool place to stay
I hope my feedback will be taken in positive way and by no means it shall go to the individuals. They are really good and friendly. My feedback is more on process steps.
1) As a great gesture, you would like to welcome your returning guest with Sweets, But make sure it is not kept in someone else's room. you make both people embarrassed.
2) Please don't hard-code the Key. I was embarrassed in the lift when I could not swipe my card to select my floor. I have to come down to the lobby to set things right. If I have not checked out, its understood that I am in the site then why to remove my access in the lift?
You guys are going great job, you have a nice team. May be some process improvements will make a full 10 experience.
August 14, 2014
Rated 5 out of 5 by jptraveler40 Excellent
Excellent service with hospitable staff.
August 17, 2014
Rated 5 out of 5 by santri1969 Awesome Mumbai Westin
Great Mumbai property - excellent platinum upgrades to a high floor corner suite on the 26th floor. Beautiful property with excellent view and great staff. Highyly recommended property.
Lifetime Platinum with Ambassador
August 16, 2014
Rated 1 out of 5 by Bhupendra Eat here if you care to eat with dirty cutlery
Seems like Westin Mumbai has developed an expertise in ignoring basic hygeine standards for its guests. 3rd instance of dirty cutlery in last one year....and this one is the best ...the fork that I got this morning appeared to have been kept just like that, without even attempting to clean. I wish I could post a picture here.
Overall appropriate downgrade of this hotel by SPG as the list of issues with this hotel's services is quite long.
August 12, 2014
Rated 4 out of 5 by Sss3 Good place to be
Good hotel with greenery around
August 11, 2014
Rated 5 out of 5 by Epicurious AN INDULGENT STAY AT THE WESTIN
The rooms are spacious and functional. View from our room on the 28th floor was stupendous. The same can be said about dining at their Indian restaurant Kangan or The Seasonal Tastes on the 18th level. Delicious global cuisine served by friendly, efficient and helpful staff makes it a wonderful experience.
Super Foods, Harmony Massage combining aromatic oils followed by The Rejuvenating Skin Facial at Heavenly Spa...left me totally pampered and revitalised. Gear Lending is another unique offering for people on the go.
The Westin pampers you with its gracious hospitality.
August 3, 2014
Rated 4 out of 5 by EMANI GOOD EXPERIANCE
THIS IS MY SECOND VISIT TO THE HOTEL, IN M EARLIER FEED BACK ALSO I MENTIONED THAT THE WI FI FACILITY MAY BE MADE FREE/OPEN TO THE GUESTS.
ROOMS SOUND PROOFING NEEDS IMPROVEMENT.
August 9, 2014
Rated 5 out of 5 by Sukesh Over All Stay in Westin
Rate Excellent as over all completely satisfied with the comfort and stay
August 9, 2014