Rated 5 out of 5 by Gmal Consistent strong delivery
As always the stay was pleasant with the service orientation extremely visible and causing delight. Look forward to coming back here
September 10, 2014
Rated 5 out of 5 by bobbishot Most efficient Hotel I have ever stayed
Would have to be the most perfectly operated hotel I have experienced in all aspects and would love to return should I have any business in Mumbai in the future
Perfect staff and service i could not fault
Thank You….. it makes a difference!
September 2, 2014
Rated 5 out of 5 by GauravEric A surprising stay!
During my rushed business trip in Mumbai I decided to stay at the Westin, primarily due to it's convenient location in Mumbai, but also because I had heard a lot about everything Westin had to offer. I was not disappointed! I ended up getting an expreience I had no bargained for! Everything was top noch, the ambience, the rooms, the facilities. Having stayed with a few hotels in Mumbai, I can easily say that Westin is now on top of my list of hotels I would like to pick. This makes me wonder on how good the experience might be in tourist centric countries, maybe I'll have to go and check myself!
PS: A special shout out to your Westin Mumbai staff, on how diligent, helpful and on top of their game they are. Keep it up guys!
August 26, 2014
Rated 1 out of 5 by MrWeir Terrible
Terrible. 5 rooms booked, arrived at after 16 hrs of travel at 2am, only 1 room was ready. To be told 1 hour later they could only arrange 3 out of the 5 rooms we booked, 2 of our business party had to share 1 room, the other 2 guests had to share a suite with a camp bed in the living room. Staff were polite, but couldn't resolve the issue Not what you would expect from the SPG, I'm returning on the 30.08.2014, I hope to have a better experience.
August 28, 2014
Rated 5 out of 5 by onomitro A place to roilout after a hard business day
A thorough relaxation after business workday and nearness to airport/suburb corporate hotspots is what makes Westin Mumbai a place of choice. The green sights on the eastern side fringes, adds up to the rejuvenation quotient . A thumbs up to the hospitality given and the cordial attitude, despite my short stay. I feel that I should also give a special mention of the front desk who understood my needs and took care of room allocation based on preference.
August 24, 2014
Rated 5 out of 5 by Bill9030 Great Business & Lesiure Hotel
Lounge facilities are excellent!!!
Oscar along with his team, is very prompt & attentive to all the needs of the guests.
Sunil, (Director of Rooms) also does a fine job welcoming the Guests & making them comfotable.
I enjoy my stays at the Westin Mumbai..
Kudos to the GM!!!
August 23, 2014
Rated 4 out of 5 by DreamSeeder Westin is a cool place to stay
I hope my feedback will be taken in positive way and by no means it shall go to the individuals. They are really good and friendly. My feedback is more on process steps.
1) As a great gesture, you would like to welcome your returning guest with Sweets, But make sure it is not kept in someone else's room. you make both people embarrassed.
2) Please don't hard-code the Key. I was embarrassed in the lift when I could not swipe my card to select my floor. I have to come down to the lobby to set things right. If I have not checked out, its understood that I am in the site then why to remove my access in the lift?
You guys are going great job, you have a nice team. May be some process improvements will make a full 10 experience.
August 14, 2014
Rated 5 out of 5 by RichardofOZ The staff are brilliant
Ultimately the experience can be great or there can be problems, but it is the staff, how and when they react that makes the stay. I can't remember all the names now but Swetta at reception, Ameenabad at the bar, Punkash in the executive lounge all contributed to make my stay very special. They were smart, open of themselves and attentive without too much attention, just perfect! Thank you!
August 18, 2014