Rated 4 out of 5 by VeryGoodPointsStacey Busy Beach Hotel
The Westin Fort Lauderdale beach is a very big and very busy hotel. The rooms were nice (ours had been renovated recently) and was very clean. There were a few maintenance issues, but the hotel took care of them right away. Because it is such a busy hotel early checkin and late checkout wasn't available even with Platinum status. The staff was accommodating and very responsive.
September 26, 2016
Rated 1 out of 5 by Bdub Bad Stay
Check in Staff not the most helpful
House keeping was not very good
Of 2 elevators only 1 was working for days and 1 day the 1 was not working and we had to walk down 12 flights of stairs
September 23, 2016
Rated 5 out of 5 by CambridgeTraveler What a fantastic get away
I was able to escape from work for a day and this hotel provided the perfect getaway. While I still had to take a few calls, I was able to relax and take advantage of the pool and beach across the street during my downtime.
The staff was superb in accommodating my last minute reservation, and even provided a room upgrade for my SPG status benefit.
September 9, 2016
Rated 5 out of 5 by Carloy Good
We had a great experience staying at the hotel, the only thing that I wasn't happy with was the time they close the pool 8 pm bc it says dawn to dusk so it opens early but closes early too.
August 23, 2016
Rated 5 out of 5 by JosephR beautiful hotel with great staff
The hotel was beautiful and offered complimentary water in the lobby which was wonderful since it was so, so hot during our stay. They had an air conditioning problem late one afternoon and had it fixed really quickly ---early that same evening. The only negative is the see through bathroom door panels which do not give much privacy :-). Loved the luxury of having the additional handheld showerhead. The pool staff Judy & Demetrius were an absolute pleasure setting us up by the pool every morning. It was a nice convenience to have access to the gym and to the little Starbucks cafe near the street entrance. The beach was right across the street so we had the luxury of deciding beach or pool each morning. The drinks by the pool and the hotel poolside restaurant food was very good. We will definitely be back. We had a lovely time there.
August 22, 2016
Rated 4 out of 5 by Pete1234567 Great resort
Great resort but dining and drinks were a bit expensive. We had all around great service and staff were very pleasant! I would like to personally thank the manager Scott who took good care of us at the restaurant.
August 12, 2016
Rated 2 out of 5 by Klgllg Mandatory charges not informed of
Upon arrival I was informed of mandatory charges for the "Amenities" that are advertised as free, even if you did not use them. The comfort of the room was good. There was noise from the hallway with cleaning crew or people talking. Rooms were clean, wasn't fond of the shuttered doors on the bath, no privacy.
I never mind paying for charges that I am informed of BEFORE I confirm the reservation, but not upon arrival. There is a $30 plus tax charge for the free amenities, and if I had driven, there would have been a $41 charge (including the tax) per day on parking, whether valet or not. Thankfully we had chosen a taxi from the airport.
I complained on the charge upon getting the bill at arrival and again when I left, I asked for the manager, who was not available at the moment. There were also others in the elevator complaining how they got stiffed for $70 a night additional charges.
I also listed this on the survey they asked me to fill out. I will not stay there, nor recommend this to others.
August 9, 2016
Rated 2 out of 5 by tjkfree Pay a lot of money for poor service
I will NEVER stay here again! I did not see on the website that there was ONLY valet parking...which was another $39/day. The only hot tub was in the spa, for $25/person. Charging for internet is ridiculous, when there are so many other hotels that include it in their price.
The room was "OK"...but no exhaust fan in bathroom, but there was a "peek-a-poo" window with shutter from the bedroom to bathroom....weird! Our toilet clogged, and it took 2 phone calls, a visit to the front desk, and over 3 hrs to get a Maintenance person to come with a plunger. The front desk staff said they would followup with me, and that didn't happen.
The Waves Bar and Grill by the pool had a sign saying they were open from Dawn to Dusk. When I asked about ordering food at 7pm, I was told they stopped food service at 6pm. Since when is 6pm DUSK in August??? So, we went to the other restaurant in the hotel and paid their exorbitant prices. HINT: The menu has $5 items, but it is bread and butter, or 1 meatball. REALLY?
Anyway, I spent way too much money for two full-size beds, a clogged toilet, and poor service.
August 9, 2016