Rated 3 out of 5 by TravelProducer726 Bit of a disappointment, especially service
As an SPG Gold member and a frequent visitor to the Westin family of hotels, I anticipated an easy, comfortable stay at the Ft. Lauderdale Westin Resort. While the interior more or less holds its own in terms of the Westin brand, the hotel exterior (including the pool area) is very dated and drab. Regarding the pool deck itself, the lounge chairs feel ancient, with torn fabric and a very uncomfortable design. The food options at the pool are all delivered in to-go containers with plastic utensils inside a plastic bag, which is beyond comprehension and really very low-rent given the room prices and the overall "resort" aspect the hotel is going for. The front desk staff, with a few exceptions, needs some customer service retraining, and was unable to supply basic information such as whether or not the room service lunch menu is served at the pool (it is), and whether you can get breakfast at the pool (you can't.) Requests for a late check out were met with an attitude by several members of the staff. Room service took an unacceptably long time, and the room had a slightly shabby appearance and musty smell. What the hotel has going for it: fantastic location across from the beach; some of the nicest pool staff I've ever encountered; competent and friendly valet team; a real Starbucks downstairs with a gorgeous beach view. I don't anticipate my family staying here again, and sadly my idea that all Westins provide a base level of quality, and most importantly customer service, has now been tarnished.
December 17, 2014
Rated 2 out of 5 by BigBill Westin Not a Step-Up from Sheraton
This hotel was very similar to recent stays in the same sub-brand. Platinum recognition is extremely poor in the sub-brand and poor here. It was Thanksgiving Day and everyone but the Restaurant staff (all SPG employees) did not care a whit. I had a suitcase delayed and every shop was closed such that I could not even purchase a bathing suit. I have worked in service industry and it is your job to work holidays. I have however stayed at this hotel before and wanted to use the pool and beach, but given all the circumstances ........ Yes some of the problem was due to my suitcase being delayed but a "Beach Resort" where one cannot purchase a bathing suit is unacceptable.
Platinum recognition throughout this sub-brand does not provide any real upgrade for a room. At this hotel and a non-elitepreferred guest 5 years before (why I chose again for a 1 night stay) I was given a full ocean view. This time it was a "partial view" requiring leaning out the window (Not even a patio) to see more than a sliver of ocean. Room was standard, very standard on SPG Floor, but it was just another floor albeit the top one.
Before arrival I received an email (cut and pasted, names deleted):
We are greatly looking forward to welcoming you to the Westin Beach Resort and Spa, Ft. Lauderdale on 11/27/14 to 11/28/14.
My name is ____ and I am one of the Westin Experience Specialists here at The Westin Beach Resort and Spa, Ft. Lauderdale. I and ______ will be your primary contact for your upcoming stay.
Prior to your arrival, we wanted take a moment to see if there is anything we may do for you while you are with us. We are available to assist with anything you might need, including advance dinner reservations, spa treatments, transportation, running maps and anything else needed for a refreshing experience and a better you.
We would like to start your personalized experience by getting some insight to proactively elevate your time with us – lets us know what you need:
Purpose: Business or Pleasure
Expecting: Arrival time and travel companions
Sleep: Extra pillows, blanket, bath amenities, or newspaper
Refresh: Daily service and turndown times
Move: ____ Gear Lending/ personal trainer
Eat: Sweet or Savory
Distinctive: Anything we missed
ZERO of these questions I answered was acted upon. Foam pillows,not down, no snack on welcome as implied above, no newspaper that was requested, no club room or mini-bar.
The brand needs work and it needs to start here. Management was helpful in listening but I am still waiting for the points I was promised as compensation.
If this hotel can live up to its promises I could recommend, because it is a fantastic location.
Special thanks to the Shula's Restaurant SPG employed staff or a great restaurant experience.
December 3, 2014
Rated 1 out of 5 by Eddie44 BAD POLICIES IN PLACE!!!!!!!!
my family and i planned this vacation back in January of this year, we booked 2 lanai style rooms next to each other and recieved confirmation about our reservation, we then call ed 2 days prior to arriving and confirmed our reservation. the lady once again from the hotel confirmed that our lanai rooms will be ready. we went to check in and they gave our rooms away and told us sorry hotel policies let us overbook your room. never going back and im a starwoods member. i am also going to email corporate!!!!!!
May 2, 2012
Rated 2 out of 5 by f14carbo disappointing amenities and scheduling
Here on business. Room/facility internet connectivity was exceptionally poor: continuously dropping connection even while in room and/or public areas; exceptionally slow room connections.
Additionally, front desk failed to realize I was not departing hotel until the evening of the next day- maid service interrupted sleep to ask when I was departing even with a 'Do Not Disturb' sign on door and while away from room in early afternoon, i was locked out of room. Subsequently having to go to front desk to re-key after waiting in line for 10 minutes.
November 29, 2014
Rated 3 out of 5 by coffeeman9 poor service at Ft Lauderdale Beach
1) had to call 3x to get room cleaned 2) this is a beach resort hotel--"express customer care representative" had no clue whether the hotel offered beach chairs or I would have to rent and had a negative attitude when the question was asked 3) when checking in front desk representative refused and to check my SPG account to determine if I was entitiled to an upgrade and in fact laughed at me I am SPG platinum and would never stay at this hotel again
December 15, 2011
Rated 2 out of 5 by WorldTraveler26 Not the same
I used to love this place because of the experience and nice employees but I will not be staying here anymore. I had to many problems and was treated poorly. It is such a shame since I have been celebrating my happiest events here for so many years, bringing new people with me, and telling everyone how wonderful this hotel was. Now I will be making my own and other peoples reservations for pleasure and business elsewhere. There are so many other nicer places to stay up and down A1A that I will stay at one of them in the future. I even tried to get help from there manager Omar who was the snobbiest and rudest of them all. Kevin at the pool is wonderful and it is a shame the Ray is gone because he was so nice too.
September 25, 2014
Rated 2 out of 5 by NickTravels A little dissapointing
My room was very small, warn and outdated. Warn, stained carpets, dim lighting and uncomfortable desk/work area. The hotel is difficult to navigate, everything was in a separate tower (gym, pool, access to beach, etc). the walk way to the second tower was on the third floor with no signage or explanation from staff. some called it the mezzanine level while others just referred to as 3rd floor. This hotel does have a great location on the beach and near restaurants/Bars/shopping. the pool was very nice with a great view of the beach. Overall a disappointment from viewing pictures on the website and expecting a resort.
December 16, 2013
Rated 4 out of 5 by Nitsew The Bar has been set
We were here to celebrate our wedding anniversary. (ADULTS ONLY)
Me and My wife love this location!
We have stayed at the Westin in several different states.
The view from our room was spectacular.
We could sit up in our Bed and see the sunrise.
We were with in walking distance from every thing pretty much.
The view from the workout room was excellent!
Sitting out in by the pool in the evening is the best.
WE WILL RETURN
December 5, 2014