Rated 4 out of 5 by Lanena53 Nice rooms
Overall nice stay, loved the room. Good energy at the pool and all the staff was resourceful. Only thing I didn't like was the bell man "storm" came off too pushy for a tip. Insisted to take our bags when we were capable of doing it ourselves and gave us this long tour all the way to our room and then said "well u know how this works" ... Not with that mind set
September 14, 2015
Rated 2 out of 5 by Cgariba03 Our stay was okay
When we arrived at the hotel a bit after 3 pm we were told we had to wait for about an hour as the room was not ready, apparently the change from a king bed to two queen beds that was supposed to be made was never received as per the front desk personnel. That already made me a bit frustrated as I had my two babies with me....2 year old and a 8 month old. Finally when they sent the text message advising the room was ready we got up there and I call to request an extra blanket and sheets for my baby's pack and play and some extra towels.....we waited for a while no one showed up....my 2 year old started crying and wanted to go to the pool.....so we left the room and took him to the pool....came back a few hours later and still no towels, blankets or sheets.....I called again.....in the mean time we ordered pizza, when I went to take a shower there was 1 bottle of shampoo and 1 body wash....we had to share this as we took showers and had to share towels because there were 3 towels in the room. Either way we got ready to take my 2 year old for ice cream, still no one brought anything....we were gone for several hours......when we returned still nothing was delivered....I then went to the front desk and advised them of the issue....finally after about 7 hours we finally received the requested stuff....that was absolutely terrible....then the day of check out....when I received the bill....I was charged twice for valet parking....you have a beautiful hotel but this was our first time as guest at your hotel and quite honestly it wasn't appealing with what we experienced.....please do contact me if you wish!
September 8, 2015
Rated 5 out of 5 by Vicki50 Excellent in all aspects!
I have called on the Hospitality Industry for many years and am very hard to satisfy. I have only compliments from start to finish. First Ian, who took my car made me feel special , not just a number. He took his time answering my questions about the valet service. Secondly, Junior, my luggage attendant, was most friendly and informative. He explained in detail about the property and where our room was in relation to everything. He took care of a few special requests, and did so gladly. Thirdly, the room was spectacular and as comfortable as I remember experiencing anywhere. Fourth, our meeting coordinator, Vickie, was most patient with our many questions and the functions, food quality and service was perfect and all of the attendants took special care to insure that we enjoyed every moment. Thank you again for a great weekend. This was my wife's 50 th high school reunion.
Vicki and Craig Zimmaro
August 31, 2015
Rated 5 out of 5 by whynotyouandi I had a great stay
When I arrived at the hotel around 10am my room was ready. The check in was spedy and the agent was very nice and professional. From the moment we arrived to the moment we departed, everyone was nice. Michael the door man showed us around, and pointed out where we can find all the amenities. I would definitely recommend this hotel.
August 31, 2015
Rated 5 out of 5 by sky322 Wonderful week-end
This was our first visit to this hotel and we were so pleased with everything. We had an early check-in on Friday and a late check-out on Sunday. The staff couldn't have been nicer. I was there with my daughter and three grandchildren. We had an oceanfront room. There was plenty of room. The hotel provided us with a crib. The bathroom was clean with plenty of towels. Nice shower. The beds were very comfortable. There were plenty of chairs by the pool. There is a fee for a chair at the beach, but that is with all beach hotels. Bring a towel with you. The valet parking is a little pricey at $36.00 a night. Will definitely go back again.
August 25, 2015
Rated 5 out of 5 by JJ2020 The Only Place to Stay in Fort Lauderdale
Had a fantastic stay at the Westin Fort Lauderdale. Prior to arriving the team reached out to see if there were any special requests, we had a few and they delivered. Nice Platinum recognition. We found the customer service to be excellent, from the valet guys , to the poolside team, the front desk team to the behind the scenes customer service team. great job!! great service!
We used to stay here for the property location (beachside) now we stay for the outstanding service and the prime beachside location. imho - the only place to stay in FLL.
August 23, 2015
Rated 5 out of 5 by Ayeyski Family fun getaway
We had another wonderful weekend at the Westin. It's our quick getaway hotel. My only negative comment is regarding the towel personnel, two in particular. Not very happy to be at work on a Saturday afternoon. When I asked for towels to take to the beach, made it seem like it was a favor that they were doing for me, yet at the beach everyone had the hotel towels. Not sure why I rubbed them the wrong way, but that's how they made me feel. At the end of the day I turned in all my towels and to my surprise my bill had a charge for towels not returned. I was so upset. This is as if they purposely didn't note me returning my towels. Luckily the front desk staff is always extremely friendly and such a pleasure to deal with. They retrieved my slip and noticed writing on the slip, then took off the towel charge. Also, we were not awarded a 4pm late check out because according to them the hotel was completely booked, yet the pool area was almost empty on Sunday afternoon. Not sure why late check out wasn't provided. Other than that, food was great poolside.
August 17, 2015
Rated 2 out of 5 by Daniel15 Dissapointed
I had booked this hotel as an anniversary stay. I had planned ahead doing one of their celebratory champagne and strawberries to be setup for the day we arrived and paid in advance as they required since I wasn't in the hotel. The concierge J Nesland promised that the would set this up himself before leaving to ensure it was all ready. We checked in late (also provided this information upon booking) and although the room was ready for our late checkin the anniversary kit wasn't there. I went to the front desk for they to tell me they had no idea on what I was talking about. Frustrated w the failed surprise the following morning I went to the concierge. I explained the situation for which he didn't know why it wasn't done, after apologizing and researching they realized "it was done and setup in the wrong room" they asked if they could do it for the next day at no. Barge as he apologized. Of course understanding that mistakes happen I agreed to be back to the hotel at 8pm just so the champagne and chocolate strawberries were cold and ready. Of course we arrived as agreed and nothing was setup again, once again Nesland was gone for the day and nobody knew about these arrangements. After being upset the next day and talking once again to Nesland asking for a manager, he was surprised that nobody had even contacted me. Later after sitting in the lobby waiting for a manager I get to speak w the front office manager... Just to hear the typical apology and "we will try to make it up to you for a next free one night on us" When you come back.... !???? once again apologizing and ensuring me that nothing will be charged in regards to my previously placed order. Today, a week later from my stry I got to find two things on my credit card, not only the hotel charge for my spg stay of 3 nights (which costs more than staying 2 nights at a standard hotel) but also the charge for the dtrawberries and champagne that they never gave me..... Wow... I'll never go back, that's probably why they gave me that one night stay certificate, because people never eNt to go back to this hotel. They have a long way to go, they should not be a 4 star hotel comparing w the W in regards to the cost of points per night... Oh and they take pets too, of all sizes, and they are paining all hallways, so get ready for the smells..... The ice n fresh smell is only as you walk in the lobby, terrible , terrible hotel, not true to Westin nor Starwood properties.
August 17, 2015
Rated 4 out of 5 by Familia Great valet
One of the best and quickest valet service I seen regardless of lack of space ,Eric and the valet crew were very helpful with directions and recommendation I appreciate their assistance with my family great smile and very professional
I will defiantly come back to this resort .
August 17, 2015
Rated 4 out of 5 by Jay66 Solid Hotel. Good Value
I travel a lot (80 nights in dozens of SPG hotels already this year) and I have to say that this is a solid hotel. The facilities are well kept, I was given a nice upgrade as an SPG Plat, and the service was very good. I also thought it was a very good value. My wife and I had a great time there and will come back when in the area.
The only negative was that the front desk wait times were a little long, However, the front desk service was very good. This is a solid hotel.
August 16, 2015
Rated 1 out of 5 by BESP Honeymoon Horror
My husband and I got married in July and decided to stay at the Westin Beach Resort for our honeymoon. We booked six nights and ocean front view. Right when we got there we were informed that there was $36 A DAY valet parking. We asked if there was any other option and they said no. The valet guy told us to go inside and ask the front desk about a discount since all guests think its so expensive. We told the front desk since we are staying six nights that we were wondering if there was any type of discount we can have. They seemed extremely reassuring that they will call us back (they took our cell number down) and get an answer from a manager. NEVER got a call about that. The Resort view was amazing, but not worth the loud noises throughout the whole night. We had kids screaming, crying, slamming doors all throughout the night and early in the morning. You have to pay over $20 for an umbrella at "their" private beach and even pay for chairs! We did not get any sleep through our honeymoon so we even decided to LEAVE EARLY. When we checked out we had to point out to the front desk women that we were checking out early on our HONEYMOON. She sounded so sad for us and was saying that she was gonna make sure a manager called us right away, since we told her that we did not have a good experience at the hotel. It's been FIVE days and still no phone call. I will never recommend this place to anyone. The staff do not follow through on anything and the resort charges for every single thing they can think of. All we wanted was a nice quiet honeymoon to where we can sleep in a little bit.. That did not happen. When we complained to be moved, never happened. Really sad and frustrating experience honestly.
August 10, 2015
Rated 2 out of 5 by TA1234 Poor service, Room average
I'm a frequent traveler and platinum with Starwood, and would say this Westin is below average in comparison to most of the others. In the past, I've enjoyed this hotel, but the service has significantly gone down hill. I couldn't get pool side service, and the bar would not deliver to the pool so I had to stand and wait for food. I got towels, and they used to find you a spot to sit, but you're left on your own now. They charge a resort fee, yet it doesn't include anything from what I can tell. The hotel next door includes chairs, welcome cocktails, etc with their resort fee. The room was ok, but very small and the carpets could use a cleaning. No platinum upgrade was provided. I was going to get a roll away bed for my son, but they said the charge was $30 even as a platinum. I have to admit, I've never paid for a roll-away ever as a platinum so this again seemed to reflect the level of service here. Basically, there are much better options to stay at the beach, and am significantly disappointed that I'd rather stay at another brand of hotels than this Westin.
July 25, 2015
Rated 5 out of 5 by DAVIS4 Girls Getaway
GREAT LOCATION and staff!
July 24, 2015
Rated 4 out of 5 by flatraveler2 Anniversary weekend
My wife and I recently celebrated our first wedding anniversary at The Westin and had a wonderful time. You really can't beat the location or the views from the ocean front rooms and the service we received from the hotel staff was top notch.
My only gripes are that the building is starting to look dated when you look beyond the lobby and the food offerings could be spruced up a little.
The service at the American Vintage restaurant can be improved during breakfast. The morning staff does not look or act professional.
July 22, 2015
Rated 5 out of 5 by Libby59 Wonderful hotel
I really enjoyed this hotel. It is very clean and well maintained. Staff is attentive and hospitable. Beach is across the street and there is acess to the beach from the pool!! Restaurant by the pool is excellent too! The location is excellent too, cl,ose to a shopping mall and walking distance to restaurants and stores. Just had a relaxing time there. Thank you!
July 21, 2015
Rated 4 out of 5 by HChan American Vintage - Needs Professional Help
We spent five nights in this Westin having stayed at SPG hotels throughout the world. Staff was great. Polite, + attitude and responsive. Food/service for breakfast at American Vintage restaurant was horrible. NO FAULT of the servers or kitchen staff. Responsibility lies with Chef/F&B Manager.
Service is very bad. Long queues on the weekend for breakfast despite a half empty dining room. Guests seated at tables not wiped after clearing dirty dishes and without proper cutlery (except the residue cutlery and china not used by the previous patrons). During my 5 breakfasts, I not once witness the bus boy wipe or set a table. I saw servers consistently take missing cups and knives from other half set tables. Why this matters is because the lack of cleanliness (see creamers on each table) is not consistent with Westin standards and the long queues for a half empty dining rooms, missing cutlery, un-wiped tables and etc., show a poor execution of very basic restaurant procedures.
The food itself (breakfast) is quite average and only slightly better than Denny's on a good day but on 5 star prices. The breakfast is basic and lacks overall imagination. Dinner is much better in every manner.
Again this is not the fault of the servers or kitchen staff. Rather the responsibility lies with management. I strongly encourage the GM to wake up the Chef/F&B manager.
American Vintage was the only very sour experience of an otherwise great/good hotel. Hotel staff and restaurant servers were great.
July 16, 2015
Rated 5 out of 5 by Hershellb One word..."Awesome"
Although I was only in town for one night...hands down it has to be one the best experiences I've had in a long time. Hotel overall was conveniently located on the beach, very clean, nice chill atmosphere, just a place of Zen. I felt relaxed every time I walked inside the hotel. Staff was very helpful, spoke first and last, and very knowledgeable about their surroundings. I want to specifically acknowledge Vicky Rivera from the Front Office for assisting me as I was in town celebrating my birthday. Her service was beyond my expectations and she made my stay memorable. Her exceptional service has definitely made me a Westin Guy, I will definitely be back...I refuse to stay anywhere else. I highly recommend this property!! Kudos to the Leadership Team for having such a great product.
July 10, 2015
Rated 5 out of 5 by Coolpd127 Exceptional Customer Service
The Westin Ft. Lauderdale Beach Resort strives for exceptional guest satisfaction and achieves it. From the time of my arrival and the wonderful attention that was provided by Natalia at the front desk, to the services provided by Judy and Corry at the Pool, I was thoroughly impressed by the quality of the services at this resort. I would definitely recommend and will definitely return to this resort. My only concern was experienced at check-out. I believe staff should review the invoice for errors. I was charged twice for my last day of parking. It was quickly addressed once brought to their attention.
July 7, 2015
Rated 4 out of 5 by KatBernie A/C not working & no balconies
First time staying here for one night only and when we arrived the room was musky. Turns out the room never got cool and air was on 70. Even when lowering the air it never got cold. Must say bed and duvet were very comfortable but couldn't stay under the covers it was so hot! The hotel also has NO balconies. You merely get a sliding window or a door but u cannot step out. Its valet only and $36 a night. Valet was not organized when leaving and had a backup of cars sitting around.
July 5, 2015
Rated 4 out of 5 by Jenn50 Ocean view excellent But
View good extra $ not so.
June 29, 2015
Rated 4 out of 5 by WVTrudy 5th year for our family
We have loved visiting the Westin Beach Resort , Ft Lauderdale. Wonderful service and a great location year after year. This year a 25 dollar resort fee was added which was disappointing. The Valet Parking has almost doubled in 5 years . As a SPG member, discounts should apply to both valet parking and resort fees or at least comp. like Vegas. So, I would suggest if looking at this hotel, add at least $55 to your rate so you will not be surprised at check out . We love this place and would highly recommend it to anyone but they need to take a look at added fees especially for return guest. Good luck to the valet team. They do a great job. Also, they were in the middle of hosting the NHL draft and they were doing an awesome job as the host hotel . Excitement everywhere.
June 26, 2015
Rated 5 out of 5 by Jokes12 Beautiful hotel!
This was one of the best stays that I had! Everything from the room to the staff was perfect with absolutely no problems. Would go back again!
June 23, 2015
Rated 5 out of 5 by Ebodavis Staff was exceptional!
During my family vacation in June it was very hot, but Ms Judy made it very comfortable for my family! From Day one, she was there to give us a perfect spot out of the sun! Ms Judy made sure my children were always comfortable and hydrated. Her attention to details is something that has been lost by the waste side when it comes to customer service. She was attentive to every guests needs, her name tag says children are my passion and it clearly shows.
June 22, 2015
Rated 5 out of 5 by Scoob Vicky Rivera is Awesome!!!
I visited The Westin Fort Lauderdale Beach Resort in April for a work conference. Vicky took the time to kindly welcome me, made me feel right at home and after a few qualifying questions, helped me pick the restaurants I would like best including what to order. The staff was fabulous!! Also, go to the spa!! It is a must!!
June 2, 2015
Rated 4 out of 5 by phillipsk123 Loved the hotel
This was our first stop on our holiday. I loved the location ; right across from the beach. (I know there is a road in between the hotel and the beach but it wasn't a big deal).
The best thing was taking an early morning walk on the beach before breakfast.
The rooms are lovely and modern, and a good size. Valet parking worked really well; we didn't have to wait long but we always rang down in advance.
The lifts (or elevators)are another story - there were a lot of conferences on while we were there so it got very busy, and a bit of a wait.
It's walking distance to Coconuts , which we loved - we ate here for lunch and at the raw bar next door for dinner as it was so busy.
May 27, 2015
Rated 5 out of 5 by CC0675 Great stay!
We had a great stay at this property! The front desk staff was so helpful. The only tiny annoyance was listening to the elevator ding during all hours of the night since our room was directly in front of them. Other than that the stay was great! Thank you!
May 22, 2015
Rated 2 out of 5 by zeeks Great view, poor service
First time @ The Westin, Overall room view was beautiful 15th floor , once I was allowed to check in. No early checkin as this place, changed into my bathing suit in the bathroom to head to the beach to wait for my room. No working over head light in bathroom, or ventilation fan. Bathroom door is a louver door, same with the window in the bathroom that opens to a view of the bed. No privacy!
VALET PARKING ONLY, very expensive, I did not see this on the website. Also had a package shipped to the hotel, fee for them to process my package aka hold it. Was not offered a bellman to help with my luggage, also no knowledge of self check out provided. Carpet on each floor was filthy, not what I expected for a 4-5 star hotel.
Fire alarm sounded Saturday evening 1:30am, no emergency thank god! But we still evacuated in the event it was a real emergency. Numerous conventions while I was there, I'm sure someone pulled the alarm. No accommodations were offered to us for the incovenience, when I asked the desk clerk about the emergency, she knew nothing about this, and offered no explanation. We were right next to the elevators, that wasn't as loud as the slamming room doors, not to mention the light that shined in from underneath the door, I had to throw a towel there to keep the light out. I had read some of the reviews online, and had hoped to form my own positive option. Well this is my honest option.
May 6, 2015
Rated 1 out of 5 by TravelerApril2015 I do NOT recommend this hotel
I do not recommend this hotel. There were problems from the moment I checked in. The customer service was non existent. I have never in my life been treated so poorly by the staff at a hotel. Despite having called and twice and been told it was absolutely no problem to have an adjoining room with my friends (whose name and reservation # I provided) and despite being told that a note was placed on both of our reservations, I was told when I checked in that my room was not adjoining, not on the same floor and NOT EVEN IN THE SAME BUILDING!!! Another issue was that there are not enough chairs and umbrellas at the beach and pool and each time we arrived at either location we were told there were no umbrellas left at the beach and the next day there were no chairs or umbrellas at the pool. The pool area is far too small and the chairs are literally on top
Of one another to the point that you can't walk between them without moving them to the side to make a path. I have never experienced such poor service, especially at the prices charged here. There was hardly ever someone at the concierge desk and when I called it was either busy or went to voicemail. I called the concierge desk the evening before I was leaving to reserve a ride to the airport. I got the voicemail which said to leave a message and I would receive a call back. Of course I never received a call back despite leaving a detailed message that I was calling to arrange transportation to the airport the following morning. Never received a call so I called again in the morning. The line was busy for 30 minutes. So I called the front desk. I was told that there is no concierge at night and after three Calls back and forth I was told that there were no town cars available for transportation to the airport with the company the hotel uses and I'd have to pay significantly more for a van which I didn't need. The rude desk person then chided me for calling at the last minute. I told him I had called the evening prior and left a detailed message about needed transportation to the airport and nobody called me back. He then told me there was no concierge at te time I called; offered no explanation as to why someone else didn't call me back; and offered no explanation as to why the concierge didn't return my call when he or she came on duty that morning. Instead, he said I should have dialed zero which the message says to do for an "emergency". I told him it was not an emergency and that his response was inappropriate for someone allegedly providing guests with "customer service." Overall the service at this hotel was very poor. It's easy to be nice and accommodating to guests paying over $1200.00 to spend three nights here in the cheapest type of room but apparently treating people nicely or being accommodating isn't on the agenda here ESPECIALLY WHEN THE GUEST PRE-PAYS for the stay like I did. There is no reason to have so few umbrellas at the beach and pool. It's these little things that make a big difference in a guest's stay and this place doesn't have it. I'd rather pay more to stay at a more expensive hotel and be treated with respect and courtesy-not to mention to be able to get a chair and umbrella at the beach or pool without having to reserve it by 8:30am. Sadly a few bad apples make everyone here look bad. LASTLY , this place nickels and dimes you to no end. They charge for wireless internet!!!! This chain Could learn a lot from their competitors down the road.
April 19, 2015
Rated 5 out of 5 by Asiandallas Excellent
The general manager at Fort Lauderdale is awesome. He really cares customers and tries every means to deliver excellent customer service.
The front desk staff such as Louis Cortes from Puerto Rico, akeen Robinson are fantastic, the other front desk staff are excellent as well. When I arrived, I was greeted warmly by the team of the general manager. They made me feel home.
Thanks for your kindness and 1st class service.
April 16, 2015
Rated 3 out of 5 by Notawhiner So wanted to give this 5 stars, but couldn't
I so wanted to give this location 5 stars. This hotel has many appealing aspects: beach, pool bar, great beach location. But, the service was simply inconsistent, and at times schizophrenic! The rude: The front desk check-in gal was just robotic and unsympathetic to checking in guests; the lady pool bartender 'greeted' guests with a frown and a surly 'what do ya want?'. The spendid: The valet and bell folks were playful and kind to guests, making each person feel welcomed upon arrival and departure. Even the maintenance men would smile and greet guests warmly when passing them in the halls or at the pool. (Maybe management needs to promote the valet and bellmen to front desk and bartenders and fire their current bar and desk staff.)
It was irritating that my humble SPG status meant nothing to this particular hotel. At other SPG hotels, I get 'the love' simply by being a registered SPG member. I'm thanked, offered upgrades, and never have I been denied a small request like a few hours' late check-out if needed. But, not at this hotel. Every minor request of mine was denied with an impatient attitude: I asked for an early check-in due to a feverish grandchild, and was denied. When I pleaded for another room-any room-I was still denied coldly with by the desk clerk who's voice was filled with thinly veiled rage! Wow! She, this front desk clerk, acted like she was going to explode! My room was nice (once I finally got it) but it was missing basic amenities like a coffee maker and I had to call twice and wait 4 hours for one to be brought. On checkout day, I asked for a late checkout of a 2 hour extension check-out due to my husband not being back yet from a certification exam, and was immediately denied.
A hotel of this caliber should be able to handle crowds, give a little extra TLC to it's SPG members, and just be able to keep it together without talking to guests with clenched teeth.
April 16, 2015