Rated 1 out of 5 by rplbeb This is not a Westin
My husband and I arrived at noon for a 3pm check in and were told our room was not ready and they would call us when the room was ready. We went to the beach and got settled on our beach chairs when we were called. We left our chairs, walked all the way back to the check-in area. Please note the elevator was broken on the walkway to the beach, so we had to use the stairwell which was rather gross. We waitied at the check in desk for 10
January 2, 2014
Rated 5 out of 5 by Choice celebration
We had a wonderful time; every hotel staff member we met was more than accommodating. We were very pleased with the surroundings in the guest room as well as public spaces. The sheets were silky, the glasses clean, the Starbucks outstanding. Shula's service was friendly but slow, the menu OK. Although my order was not cooked to my specifications, my concerns were addressed appropriately. Thanks for the opportunity to express our delight.
December 8, 2011
Rated 5 out of 5 by ShSchultz Girls Get-away
My best friend and I stayed here for a little get-away from the kids and day to day grind. We arrived Friday night and left Labor day. Everyone in the hotel was exceptionally nice - from the valet guys to the front desk to the pool guys to the Heavenly spa. We defintely splurged this weekend and had a wonderful time. Any time we saw hotel staff, we were asked if we needed anything. Our room was clean with an impeccable view of the ocean.
September 5, 2012
Rated 5 out of 5 by AB1974 Customer Service
The Customer Service given at the Westin Beach Resort & Spa in FT Lauderdale was excellent! They go above and beyond the minimum standards and truly try to make every guest's stay as enjoyable as possible. Not only did they do this for me, but I saw them help other guests and try to go the extra mile to those who had minor issues. This is what all companies should strive for.
August 26, 2013
Rated 5 out of 5 by RLO67 Amazing Guest services
I work for the Industry and i was not only upgraded to a great suite but the WOW factor of making me feel so welcome, it was incredible, special thanks to Essa and Concierge great guest services... Great features in the room and your swimming pool with the crossbridge to the Beach is so convenient...
September 21, 2013
Rated 1 out of 5 by Donna7 Will Not Stay At This Hotel Again
The room was mediocre. Lighting was poor and a light was broken in our bathroom. Paying for basic amenities is ridiculous. $10.00 a day for WIFI that every coffee shop has for free is just wrong. And paying $25.00 a day to park your car felt like blackmail. Just let us park ourselves in the garage. There are no decently priced restaurants on premises either. All in all we felt ripped off by this experience.
October 5, 2012
Rated 5 out of 5 by Mel33 Exceeded my expectations!
I travel 50% of the time for my work. It was refreshing to stay at such a clean, relaxing, well equipped hotel! When my flight was canceled for the following morning, I happily returned to the hotel for another evening with a gorgeous ocean front view. With a Starbucks, nice upscale resturant, fitness center, spa, and poolside bar all here in this hotel, it makes for a convinent stay!
July 28, 2012
Rated 3 out of 5 by Bx7172 Disappointed
1. No recognition upon check-in as to my status.
2. Toilet backed-up.
3. Staff forgot to provide wedding package upon arrival...missed a potion of ceremony as result
4. Staff seemed uninterested when I told them of experience upon check-out.
5. Room was not in same tower as rest of wedding party.
6. On positive note: food was very good at wedding and for brunch.
February 16, 2013
Rated 5 out of 5 by Gisella03 Best Breakfast
Beds are sooo comfortable as well as Bathroom amenities!
Love Don Shula for breakfast and dinner, I like the SPG recognition.
Staff is nice and attentive
January 6, 2014
Rated 4 out of 5 by KellyK great staff, hidden charges, and pillows from h-e-l-l
We enjoyed our 4 night stay despite the bad weather. We most appreciated the friendly staff each with a can-do attitude. The hotel was nice enough, but nothing to write home about. We had a comfortable stay. However, a few things were really sub-par. I write a review not because I am an angry guest but because I hope the hotel will choose to take care of the following issues:
We were totally blindsided by the $25 additional DAILY charge for parking your car at the hotel....this would have definitely effected our decision regarding where to stay. Not only did you have to provide the $25 daily parking charge but also countless tips for the valets each time we took the car out. Ugh!
For a so-called "heavenly bed," the pillows were atrocious....terribly lumpy. After trying a few more out from housekeeping that were equally poor quality, we gave up.
Finally, a small maintenance issue....the water pressure in the sinks was pitiful. Just a trickle.
June 27, 2012
Rated 3 out of 5 by Titan94 Thanksgiving Holiday
Staff was very attentive, room was comfortable and well appointed, and the hotel is very convenient to the beach and activities around the area. That said, beneath our premium oceanfront room, there was poolside construction starting daily at 7 a.m. that was an eyesore and noisy within the room and also for pool guests, especially considering the peak holiday weekend. Also, the additional-cost, in-room WIFI could only supported one device which was inadequate for our multiple electronic devices and telecommuting requirements. Our experience was fine, but short of Westin expectations.
December 6, 2013
Rated 5 out of 5 by lkleinkn Love this hotel!
My sister and I had the pleasure of staying here for a quick weekened get away at the end of August. We absolutely adorded this hotel, we loved the staff, the location, and the restaurant. The hotel is within walking distance to several restaurants and stores and is just across the street from the beach. We will definitely be returning again!
September 5, 2012
Rated 2 out of 5 by DeeJay1 No dogs please
Our stay was ruined by a dog barking for 3 hours in evening. Security could not do anything as owners had gone out. At 5am the dog started again & then set off another dog barking ! No sleep just stress !
The view was beautiful. The check in lady excellent but all ruined by noisy dogs.
We hope that they are doing something about this !
August 15, 2012
Rated 5 out of 5 by Stater OSU fac Staff Tour stay
Wonderful experience. When asked id i wasa Starwood member and checking yes we received a nice uopgraded room thgat was wonderful Thanks to all
January 5, 2014
Rated 1 out of 5 by massshipcruiser Spoiled food
I stayed at the Westin Beach Resort on 11/16/12. The hotel was nice but had a bad experience in the room. When we went to use the room refrigerator it was filled with rotting food from a previous guest who used the room. Based on the decay it had to have been more than a week since it was all moldy. It stunk up the room pretty bad. When I called the desk they sent someone up with a new refrigerator. I explained that it wasn't broken but needed to be cleaned out and room sprayed for smell. The guy who cleaned it out was nice. The front desk and the hotel didn't comment on it or mention it on check out when I brought it up. They had nothing in there computer. I would assume they could have said sorry of offered a new room or a discount but they offered nothing. This incident makes me wonder what else might be overlooked. To date I have not heard anything from the hotel after returning form vacation. Very poor sevice in my opinion for a returning customer.
November 25, 2012
Rated 5 out of 5 by Kel2013 Nice location and great care.
Stayed at the Westin during a conference and was very pleased with the location and amenities. I especially liked the green program where the hotel provided a $5 coupon for forgoing housekeeping services. I always forgo this on short trips, so it was very nice to be treated to a free Starbuck’s coffee for doing this!
June 11, 2013
Rated 4 out of 5 by iluvak9 Staying after cruise - Ft. Lauderdale
We stayed at this hotel following a cruise that ended in Ft. Lauderdale. Regrettably, both my wife and I caught the flu on the last evening of the cruise, so we spent the entire two days at the hotel battling the flu. Did not allow us to take full advantage of the great location and amenities offered by this hotel. $56 for parking two days was a bit steep, especially since we parked upon arrival and did not retrieve the car until we left for the airport (due to being ill).
December 25, 2013
Rated 5 out of 5 by Farrell Excellent Stay
We stayed for 4 days using points. The staff was exceptional. Each day we met our housekeeper in the hall ... she went out of our way to make sure we had everything we needed to enjoy our stay. The only downfall is how expensive the main restaurant is ... but the pool grill is very good and nto quite as expensive.
April 4, 2012
Rated 5 out of 5 by Shep27 Ft lauderdale trip
The rooms were not ready when we arrived at 4:00 but the hotel gave us a voucher to use at the restaurant. They were very considerate of any inconvenience they may have caused us. The best part was the pool and the loungers available for the patrons at the beach. Really enjoyed our visit.
July 4, 2013
Rated 5 out of 5 by CanuckTraveler Keep coming back over and over
I have nothing but great things to say about this property. Each time I've stayed here I have been upgraded to a suite with an amazing view. I have stayed here over the last 4 years and the service and facilities are great. Try to get a good rate as sometimes this property have rates in the $150 range.
February 17, 2012
Rated 4 out of 5 by cindy0518 Gorgeous view
Easy upgrade to higher level room with view. Beautifully decorated rooms which are very comfortable. Huge bathroom which was a little dark. The only downside was the 2 star restaurant with the 5 star prices. Poor service, average food, huge bill. The hotel is lovely if you skip the restaurant.
March 26, 2012
Rated 5 out of 5 by Brutallyhonest13 New Years stay 2014
The hotel staff was excellent! We had a great stay! Thank you!
January 5, 2014
Rated 5 out of 5 by SPGLoyal Excellent All Around Experieince
Service is exceptional, all around from valet, bellboy, front desk, pool side, and maid service. It's right on the beach and close to all restaurants. It's a very short drive to other spots in the city. Love this place!
August 4, 2013
Rated 1 out of 5 by FamilyTravelers Worst Westin Experience Ever
When we arrived, they had the wrong month on our reservation. We had to call the 800 number to resolve - it couldn't be resolved at the Front Desk. After that was worked out, our room was older and not up to the normal Westin standards. There was fecal matter on the toilet tank, as if someone had it on their hand as they reached to the toilet paper. There were a lot of inger prints on the windows (at toddler height). A housekeeping supervisor came to correct those matters and the Front Desk offered us an upgrade for our troubles, but when we declined, they offered us a room credit, which we accepted. We had a great dinner at the restaurant and thought our troubles were over, but during the middle of the night, rain started dripping/bubbling into the room in the slding glass door frame. It woke me up at 2am and I wasn't able to get back to sleep - like a constant dripping faucet noise. My two other family members were not awakened by it, so I did not make a complaint to change rooms. I would never stay here again.
September 2, 2012
Rated 2 out of 5 by rjordan Everything went wrong, but we know they can do better
this was not our first stay and we have always had a good experience prior, expect this time it started off on a down and did not pick up.
I arrived early and my wife cam in a day later, i made sure the front desk had a key for here when she arrived as i was in meetings, did not happen...a long time to work it out and only when i was able to call hotel and confirm what was on the reservation.....
The room was the room we asked for, but the mattress was shot and the topper was not put on. not the westin set up
No maid service the first day and only a pick up the second....
wait time at pool bar was, beyond being ignored....
Beach was great and service at the beach was well done...
At check out only one bell man for the entire hotel....and then two elevators were out...customer service rep fought back when we complained about the bellman time...
there were other items almost every day but it would be piling on.
We left messages with manager and platinum desk but have not heard back....
just an unfortunate stay
July 28, 2012
Rated 4 out of 5 by orangebowl2014 orange bowl 2014
excellent location. nice beaches
January 5, 2014
Rated 5 out of 5 by SunnyDays2013 Celebrating Mom's Birthday
The hotel went above and beyond to make our stay a memorable one! The only small negative was having to pay for a beach umbrella each day that we were at the beach. As a platinum member it would have been a nice touch to have this fee covered.
June 24, 2013
Rated 5 out of 5 by Debbie56 The Best I Ever Had!
We were pampered and treated like queens. From the moment we drove up to the moment we left the experience was perfect. The staff at the hotel are some of the best in the industry. We will definitely be back very soon.
July 3, 2013
Rated 5 out of 5 by Cora9 A 4 Star Experience
Wonderful stay at The Westin Fort Lauderdale Beach Resort and Spa. Very attentive and friendly staff. Beautiful room.
Lovely hotel. Looking forward to vacationing there again.
July 28, 2013
Rated 5 out of 5 by Carpol Great Hotel
We stayed at the Westin for 5 days a few weeks ago. Storme the doorman was the first treat to a wonderful long weekend. He catered to our every need and couldn't have been nicer to our little daughter. He is a treasure and the hotel is wonderful. Updated, clean and our room was fabulous with the most comfortable bed ever!
December 30, 2013