Rated 4 out of 5 by TreesFloridaAttendee15 Excellent stay with one issue that needs help
The hotel was very clean and the decor was upto date. The bed was extremelt comfortable and the amenities were nice. I liked the option to opt out of maid service in exchange for a $5 voucher for Starbucks. The only real criticism i have is the extremely long wait for valet service. At the end of each program the line to get your car was well over 45 minutes. The staff was working hard but severly under manned. I do not understand how management could not schedule sufficient staff when they knew that a hundred people plus will be looking to get their car all at the same time. The 4 guys that were running for the cars were always friendly but visibly overwhelmed.
June 14, 2013
Rated 5 out of 5 by Mmm2656 Amazing beach!
Except for one elevator being shut down (getting to the first floor would take about 5 minutes) and the bathroom doors being closet doors (you can hear and smell everything that was going on in there), the hotel was great. Beach was steps away, hotel was clean, and a Starbucks right down stairs!!
June 30, 2014
Rated 3 out of 5 by GEL92700 gel92700
Hotel is located in the heart of FTL beach area and convenient to most activities. Diapointed in food/beverage choices. Shula's is good but overpriced, and the pool food area is just that...pool food. Bars were over by 10:00 pm. Room itself was nice and updated but the bathroom was cramped, not shelf space for toiletries and the shower was in need of an acid wash. Rust stains and stained grout!
June 25, 2014
Rated 5 out of 5 by Andrea52 Fabulous Florida Escape
My husband and I just returned from a three night stay at the Westin. We really enjoyed ourselves at the resort. The overhead walkway to the beautiful beach is great and two chairs are available each day for your use at not charge and an umbrella for $20.00 if you want one which was well worth it. Everyone at the hotel is courteous and most helpful. The valet guys are great so upbeat and fun and the pool guys as well. The pool restaurant has delicious lunch food. The location of the hotel couldn't be better to Las Olas where you will find shopping and great restaurants. We hope to go back next year in March!
March 23, 2014
Rated 5 out of 5 by Monicasgetaway My getaway
I decided to take a last minute trip by myself to see old friends and stayed at the Westin Beach resort in Ft. lauderdale. This hotel had much more than I expected..from great restaurants, skywalk to beach to a Starbucks in the hotel. The hotel is centrally located in walking distance to Beachplace, but luckily it is slightly further down on the main strip away from the major traffic in a quiet location. I had the opportunity to eat a lobster dinner at the hotel restaurant Shula's and also sushi at the hotel's Japanese restaurant. The food was excellent !! The staff was also very friendly and accommodation.
March 25, 2014
Rated 5 out of 5 by N5YUSA Westin - Ft Lauderdale
Exceptional Property, Great Staff and Service. If they don't have it you don't need it. Kudos to Angela!!
July 2, 2014
Rated 5 out of 5 by redhead77 This hotel has great features
right on the beach, close to everything
July 3, 2014
Rated 5 out of 5 by Jeysy Excellent Hotel
Just loved my experience at this Westin. Had a spectacular oceanfront view from my room.
July 2, 2014
Rated 1 out of 5 by Rogean This hotel needs major renovations
From our 6 day stay it was not to our satisfaction. The cooridor air conditioning wasn't working the entire time, we needed to remind the concierge every day. The housekeeping didn't clean every part of the room. One day didn't clean the bathtub, another day the windows from the inside were not cleaned. The bed sheets were not cleaned every day. The corridor carpet was very dirty.The trash cans were not emptied during the day.We didn't see any hotel maintenance other than the rooms for most part of the day. The restaurant Shula's is very over priced for the quantity portion sizes. Overall we will not return nor recommend this hotel to our family and friends.
August 28, 2013
Rated 5 out of 5 by DRS22 Great ocean views and access
We loved the ocean views and helpful staff; great spot to relax after a cruise!
July 2, 2014
Rated 1 out of 5 by DJK14 Unsatisfactory Customer Service
I was promised a refund to my account two weeks ago. Until this day I am still waiting for it and every time I try reaching a "customer service" representative to help me I get a rude response. Today someone hang up on me. Customer service should be excellent when a guest is on and off site.
June 27, 2014
Rated 4 out of 5 by UKTourist Improving each stay
This hotel is getting better each visit, the welcome from the valet and reception staff is much improved from our stay in June 2013. Customer focus is clear. Although the pool was under renovation, Ray ensured all of our needs were met. He is the real star of this Westin, polite and so focussed on customer care. We stayed in the south tower on the 12th floor, the housekeeping team were excellent. Our only slight disappoint was Shulas, staff are pleasant but we had so many errors when trying to use the breakfast package. Although after 7 mornings they did appear to get it right. That said a fantastic vacation thanks to the Westin Team. looking forward to our next visit.
November 3, 2013
Rated 3 out of 5 by MellieKMel Not happy
Well, first night the fire alarm went off, ran downstairs and the staff had no idea what happened. Totally ruined my sleep. The week we were there, there was a Passover retreat there, and those guest were more important than anyone. Getting towel service was horrible. I had to ask for more toilet paper and they didn't bring it until my husband asked again.
When I checked out the girl at the desk was very friendly. That was the only positive. My lanai room was the worst, my lanai was right behind a cabana, so we had zero view. So stay away from from room 335 if you want a lanai with any view.
April 22, 2014
Rated 5 out of 5 by tony1976 GREAT experience!
Everything about our stay was fantastic! Starting with the valet attendant and front-desk welcome at check-in, to the bellman service provided by Junior (including a description of the hotel's features and local attractions), the Westin staff made us feel right at home. My wife and I were traveling to Ft. Lauderdale for a conference that I attended, but the experience was so gratifying that it seemed like a vacation. The facilities were spotless and everyone treated us great. I highly recommend this location for anyone travelling to Ft. Lauderdale and hope to return sometime soon!
May 5, 2014
Rated 5 out of 5 by joshht Good recognition of Platinum
During our one-week stay in South Florida for Winter Break, my wife and I left the kids with the grandparents and spent a night at this property. Everything about the stay was positive. The room was excellent with an ocean view. The location is good in that it is within easy walking distance of night life. Very comfrotable bed - I slept like a log. Given our Platinum status, the gift that they gave us was excellent. I appreciate how the SPG/VIP Coordinator reached out to me in advance to see if there was anything I needed for my stay. Every experience with the staff was positive. I highly recommend this property
December 27, 2013
Rated 4 out of 5 by Sara78 Excellent Location and Superior Service
Beach view from the ocean facing rooms is spectacular and this is the only hotel with a skywalk over the road so the beach access is safe and easy. Short drive to all attractions and restaurants. Staff are extremely pleasant and ready to assist. Rooms are comfortable and attractive with all amenities.
June 25, 2014
Rated 5 out of 5 by tee02 The staff at this hotel is great!
Everyone is so friendly and professional, even the valet parking attendants
June 30, 2014
Rated 4 out of 5 by JerseyGirl22 Great Facility
Was at the Westin for a conference. Wish it had been more of a leisure trip. The hotel was wonderful. It was the little things that really made a difference. Coming back at a later date for a birthday or anniversary!
June 26, 2014
Rated 5 out of 5 by Katie44 Staff is extremely accommodating and responsive
The best stay of my life. I awoke each morning to the sun rising over the ocean. The beds were so comfortable and the room was extremely clean. Staff bent over backwards to take care of everything for us...even when we didn't ask. I'll be back!!
June 25, 2014
Rated 2 out of 5 by Diappointed500 Very Disappointing Experience
From check-in to check-out (four days) this hotel stay was a disaster. Staff were gracious but when it came to a problem (room key didn't work, wi-fi didn't work) they were no where to be seen. I would never go back.
June 25, 2014
Rated 4 out of 5 by bobrai Great Beach Resort
I always enjoy being at the Westin Beach Resort in Fort Lauderdale. The friendly staff, their attention to detail and the hotel itself is a great getaway time of refreshing and renewal. In fact I am returning this week!!
June 24, 2014
Rated 5 out of 5 by mw4213 Excellent Stay
The hotel is beautiful and the staff was very friendly. Would definitely stay here again. Perfect location ... beach, shopping, restaurants, etc. Can't ask for anything more!
June 25, 2014
Rated 3 out of 5 by Jamie75 Location Great, Staff Awful
Valet staff was extremely rude to a guest of mine that was visiting me while in town. They refused to park her car even trhough I was going to pay for a full day of parking. Front desk stated that valet should not have refused to park the car. Pool area requires wrist bands, however, no security until around noon and my friend was unable to join us until a guest leaving gave their wrist band to her (so what is the point of security?). Tried to get assistance from pool bar mamager and she was very rude & chose to continuously interrupt me. Our room also smelled of cigarette smoke on a couple of occasions. The level of service definitely does not match the higher rates Westin charges.
September 6, 2012
Rated 5 out of 5 by kooz post cruise excellence
Stayed 1 night after a cruise. Excellent way to end vacation. Enjoyed beach, great location to everything. Staff great, oceanfront room perfect!!!
May 3, 2014
Rated 5 out of 5 by Caramia1 Fun family hotel
Hotel is nicely updated. Rooms were comfortable and well appointed. Front desk courteous and accommodating to SPG customers. Only stayed one night but would go back.
June 24, 2014
Rated 3 out of 5 by HGTri I might shop around next time
For the price, nearly $200/night, the room is average. It was comfortable and has everything you need, but it wasn't spectacular. Stay during the week for a better rate. I'd consider paying the upgrade for an ocean view; the cinder block wall 4 feet from my window was not very attractive.
The workout facility is awesome - a large facility with more than you'll ever need. You can stay for a week and get a great workout every day. I was a little disappointed when I called down twice for my car, and no one answered....then called the front desk twice, and no one answered. Maybe everyone was on their mandatory union break? The wait wasn't too long after I went to the valet station, though.
November 12, 2013
Rated 4 out of 5 by McGraw Nice location for a beach holiday
The hotel is perfectly located for the beach. The staff are great and our maid Carling and Molly on reception deserve special praise for going the extra mile to make our stay a great one!
June 22, 2014
Rated 5 out of 5 by Dinkey Wonderful Hotel and Staff
We had an excellent visit to the Westin Beach Resort & Spa. Upon check in, Brandon was very friendly, asked about our trip down and was able to accomodate us in a wonderful room. Every encounter with the Bell staff was positive as they offered bottled water before and after my morning jog and even offered to dispose of any garbage we had in our car. The staff is very proud of their resort and it shows in their actions.
June 9, 2014
Rated 5 out of 5 by Vittoria83 This hotel was super close to the beach
super close to the beach, great customer service and very friendly and responsive staff. Really enjoyed the staying!
June 23, 2014
Rated 4 out of 5 by Kathy30 Great Ocean front veiws
Everything was great, except for the required valet parking
June 24, 2014