Rated 4 out of 5 by sho6 Great for work conference
Stayed here for a professional conference, and being able to sit poolside or take a very short walk to the beach was a great perk for the end of a work day. Everything you needed was also within walking distance.
Excellent, friendly service. The Patriots also stayed here before their game vs. the Dolphins.
September 15, 2014
Rated 3 out of 5 by Thank4 Yellow water
I have never stayed at a hotel that has yellow water . I contacted the front desk and they sent the maintenance man to my room. Well he acted like he didnt really care about my concerns . He contacted the front desk and they were going to move me to another room . I went to the new room and no one ever showed up i waited for about 45 mintues for someone to come with the keys for the new room and they never showed up,and when i went to the front desk they really didnt care either so i just went back to my oringal room and made the best of it
September 10, 2014
Rated 1 out of 5 by Eddie44 BAD POLICIES IN PLACE!!!!!!!!
my family and i planned this vacation back in January of this year, we booked 2 lanai style rooms next to each other and recieved confirmation about our reservation, we then call ed 2 days prior to arriving and confirmed our reservation. the lady once again from the hotel confirmed that our lanai rooms will be ready. we went to check in and they gave our rooms away and told us sorry hotel policies let us overbook your room. never going back and im a starwoods member. i am also going to email corporate!!!!!!
May 2, 2012
Rated 1 out of 5 by Natou The worst Westin
That was the most horrible experience we had with Westin! The first day, it took 3 Check-ins to get our room. We are spg's
members and we had to fight to have the discount each time. There was not enough umbrellas and chairs neither at the pool or at the beach on the weekends so we had to buy some at cvs. The service was terrible, staff was transactionnal and forgot our réquisits. . Finally, there was a link at the ceeling above our bath tub. Even an employee saw it and drop a towel on it, nobody repaired it or informed us. We had to change room and they did'nt send us someone to help us to carried our luggages! I won't recommand this hotel!
August 11, 2014
Rated 5 out of 5 by Lion22 Awesome staff
Great stay helpful staff Roberto and Angela front desk
September 8, 2014
Rated 3 out of 5 by camille91 Pool area being remodeled
My husband and i were celebrating our 1 year anniversary. We arrived a day before labor day so it was great until after labor day thats when the remodeling begun and the pool area begun to not be so relaxing didnt appreciate the fact that we were no longer able to enjoy the pool because of all the noise with the machinery for the remodels
September 6, 2014
Rated 4 out of 5 by Glimmer A room overlooking paradise
If you're lucky enough to get an ocean view room, the rooms are ok size, the bed is very clean and comfortable and you wake up to a beautiful sunrise over the horizon, and go get a Starbucks from downstairs! I was happy to see a diverse crowd of guests and the Staff is very courteous. Pool is ok size and kept relatively clean. You can take the Skywalk to the beach and enjoy two complimentary chairs. I would actually get any items you forget to bring from the gift shop as it had the best prices on kids goggles or arm bands! The only option valet parking felt expensive. I would rather have it included in the room rate up front than seeing the parking fee of $32 every day again and again for four days!
August 31, 2014
Rated 3 out of 5 by coffeeman9 poor service at Ft Lauderdale Beach
1) had to call 3x to get room cleaned 2) this is a beach resort hotel--"express customer care representative" had no clue whether the hotel offered beach chairs or I would have to rent and had a negative attitude when the question was asked 3) when checking in front desk representative refused and to check my SPG account to determine if I was entitiled to an upgrade and in fact laughed at me I am SPG platinum and would never stay at this hotel again
December 15, 2011