Rated 2 out of 5 by tracikik I was disappointed this time
I am a starwood preferred member and I had booked a room with a king bed. There was some mistake and I got a room with two doubles. They also, put me on the 1st floor. The concierge said she would move the room to a different floor, so it would be better. NOT.....she put me on the 4th floor, next to the emergency staircase door, and I had no balcony, but rather a window view of the top of the roof. Next to my window was the airconditioning units, which kept me up all night. Next, the tv did not work. I couldn't rent any movies. Also, the salmon I ordered was so dry it tasted like a shoe. I have stayed at this hotel several times, and I have always loved it, but it has gone downhill, and I don't think I will return.
I stayed for two nights and I paid over $800 for this terrible experience. Wow!!!!
February 27, 2014
Rated 5 out of 5 by SeattleGuy Great Hotel for Vacation
I was there for vacation and this was a wonderful hotel. The staff are very friendly and helpful. It is also walking distance to other nice hotel restaurants, so you can stay there or venture out. The gay area is just a short cab ride away.
This hotel has a very nice Spa and I recommend kicking your vacation off with a massage! If you are there for more than a few days, rent a poolside cabana. We did and it was great!
Now for the one drawback. The carpeting in the guest room was very dirty and comes close to being downright filthy. Wear your flip-flops when in the room.
February 28, 2014
Rated 5 out of 5 by RetiredTravelGuy Great Location
A great location in Fort Lauderdale with the beach directly in front. Have stayed here numerous times over the years and always a pleasure to come back.
The Starwood Program is the best in the business, and, of course, the Weston brand is part of that. The consistency for building, room, facilities and personnel quality is always a pleasure to rely on.
I just love the fitness room where you get to look straight out at the ocean while working out. And they have LifeFitness equipment, which is the best.
I appreciated the Customer Service provided by Suad and Omar the Front Desk Manager. They are typical of the excellent people employed by the Weston brand and Starwood. Another nice option at the Weston is the Green Program, where you can opt out of housekeeping on any day you choose and receive a $5 voucher or 500 Starwood points. I always take the 500 points because the Starwood Program is the best affinity program that exists (in my opinion).
March 10, 2014
Rated 5 out of 5 by Gray45 Great stay
We ended a very crowded cruise at this restful location. The view was great; the staff the best I've encountered
March 11, 2014
Rated 5 out of 5 by Karen0415 Staff and Hotel was wonderful
The hotel was very clean, the staff very friendly and helpful. Directly across from the beach with a walkway across the road so you did not have to worry about walking across the street. Restaurants were good. Pool was excellent and sitting next to the pool or on the beach was a choice and a hard one to make because they were both great.
March 10, 2014
Rated 3 out of 5 by Beer On the beach?
Sounds like you could walk right out and enjoy the beach....that is right across a 4 lane road that has constant traffic and noise. Some of the staff was wonderful and others seemed like they were very rushed, possibly short-handed. Rented a cabana by the pool and was waited on every few hours. Great location if you want to be around a lot of kids. Food was good. Not what I would consider for a quiet get away though.
February 25, 2014
Rated 1 out of 5 by Marie22 Very bad experience
The first night, the people in the room next to me argued from 2-4 a.m. I called the front desk three times -- I'm not sure if security ever spoke to the people.
I changed my mind re: the Green option, and was told my room would be made up by housekeeping. It was not.
The AC didn't work.
I was promised $150 credit for the bad experiences, and it did not show up on my folio. When I called to ask, the woman who answered sounded challenging when I told her what I was calling about. "Who told you that you would get a credit?" Fortunately, I remembered the manager's name.
All in all, horrible hotel experience. I travel to Fort Lauderdale frequently on business and do not plan to stay at the Westin again.
I did receive excellent help from Adrian in engineering and most of the people on the phone.
February 23, 2014
Rated 5 out of 5 by allnicknamestaken Great View and Beach
Had an Ocean view room, floor to ceiling glass full width of the room looking out at the beach and ocean. Sliding door for a nice breeze, fabulous. Breakfast buffet was overpriced and disappointing, but the room and facilities far outweigh that.
March 7, 2014