Rated 5 out of 5 by Richmond14 Use of SPG
The hotel was very nice and offered a 10% discount in 2 of the dining locations-bar and the pool BUT you had to tell them you were a SPG member and then write your SPG # which is very long and not one to remember. Found this very non friendly and wound up only using once because of not having the #. Should be changed
October 6, 2014
Rated 2 out of 5 by WorldTraveler26 Not the same
I used to love this place because of the experience and nice employees but I will not be staying here anymore. I had to many problems and was treated poorly. It is such a shame since I have been celebrating my happiest events here for so many years, bringing new people with me, and telling everyone how wonderful this hotel was. Now I will be making my own and other peoples reservations for pleasure and business elsewhere. There are so many other nicer places to stay up and down A1A that I will stay at one of them in the future. I even tried to get help from there manager Omar who was the snobbiest and rudest of them all. Kevin at the pool is wonderful and it is a shame the Ray is gone because he was so nice too.
September 25, 2014
Rated 1 out of 5 by Eddie44 BAD POLICIES IN PLACE!!!!!!!!
my family and i planned this vacation back in January of this year, we booked 2 lanai style rooms next to each other and recieved confirmation about our reservation, we then call ed 2 days prior to arriving and confirmed our reservation. the lady once again from the hotel confirmed that our lanai rooms will be ready. we went to check in and they gave our rooms away and told us sorry hotel policies let us overbook your room. never going back and im a starwoods member. i am also going to email corporate!!!!!!
May 2, 2012
Rated 3 out of 5 by coffeeman9 poor service at Ft Lauderdale Beach
1) had to call 3x to get room cleaned 2) this is a beach resort hotel--"express customer care representative" had no clue whether the hotel offered beach chairs or I would have to rent and had a negative attitude when the question was asked 3) when checking in front desk representative refused and to check my SPG account to determine if I was entitiled to an upgrade and in fact laughed at me I am SPG platinum and would never stay at this hotel again
December 15, 2011
Rated 5 out of 5 by NYGirlsWeekend Perfect Location - Wonderful Offerings
Just enjoyed a few days for a girls' weekend and this Hotel was the perfect location. The rooms are very comfortable and spacious. The Westin Workout was phenomenal with great proximity to the beach walkway. Each day we enjoyed pool side time and a fantastic lunch - sushi and other offerings from Waves restaurant. We also enjoyed a few days at the Heavenly Spa and the team there was outstanding. All around, this is a great location to get away from it all, have fun and easily access Las Olas for nighttime fun. Thank you to all for a phenomenal weekend!
September 29, 2014
Rated 2 out of 5 by NickTravels A little dissapointing
My room was very small, warn and outdated. Warn, stained carpets, dim lighting and uncomfortable desk/work area. The hotel is difficult to navigate, everything was in a separate tower (gym, pool, access to beach, etc). the walk way to the second tower was on the third floor with no signage or explanation from staff. some called it the mezzanine level while others just referred to as 3rd floor. This hotel does have a great location on the beach and near restaurants/Bars/shopping. the pool was very nice with a great view of the beach. Overall a disappointment from viewing pictures on the website and expecting a resort.
December 16, 2013
Rated 4 out of 5 by BritAdrian Great location, friendly staff
Front desk staff and car valets were great. However, never did get a proper explanation as to why the 2 rooms I booked, one king and 1 double had such different room rates.
There are several good restaurants nearby but the prime ones on Los Olas are a short cab ride away and worth the trip. Front desk recommended Johney V which was excellent.
You're near a quieter section of the beach, with easy access and good pool with bar.
We all thoroughly enjoyed our stay and would certainly come again.
August 17, 2014
Rated 5 out of 5 by dfons Great Oceanview
My husband and I had a fabulous time at your hotel, with a great ocean view & access to the water...
Restaurants were within walking distance and many to choose from as well as other means of transportation (i.e. water taxi and the golf cart transport).
Had a wonderful time!
September 29, 2014