Rated 5 out of 5 by FROEHD My best Stay
Within SPG group Hotel in which I stayed, The Westin Nanshan is still the Best.
Thanks for that.
October 8, 2014
Rated 5 out of 5 by Eric0099 Best Steak House in Town
Grange Grill offers a fantastic dining experience.
The service: Server was knowledgeable and attentive. I had a few questions about the drink, menu, and the steak options. The staff was really patient, friendly, and attentive.
The food: The steak literally melted when combined with the juices in my mouth. It cooked perfectly and very flavorful. Also recommended their side dishes - there are many options and all I had was great.
I want to say thank you for offering such a wonderful dining experience to me. It is the best steak house in town.
September 9, 2014
Rated 4 out of 5 by StephD26 Overall quality is slightly degrading
Provided tooth brush quality has been degraded (it is now very soft and almost useless).
Slippers are now "no name" instead of "Westin"...
Sofa available near the toilets in the lobby is in very poor shape and does not match with a five star hotel...
October 1, 2014
Rated 4 out of 5 by Testerban Elevator is not easy working w/ Keycard
Elevator is not easy working w/ Keycard
September 29, 2014
Rated 5 out of 5 by Rick1980 Very nice hospitality
All the staff was very kind, not to speak about room quality and convenience.
To be recommended, hope to come back for next business trip
September 22, 2014
Rated 3 out of 5 by Dove Great location, disappointing upgrades
I stay here a lot for my biz trips, cause it's our corporate hotel, Great location. I like the mall, and the desserts at the executive lounge. One thing I (and most of my colleagues) don't like is the platinum upgrade. We usually get upgraded to suites when staying in other SPG hotels, but never this one. And I don't see any difference between a standard room and a so-called upgraded room. So I'd rather stay at another local SPG hotel now.
May 26, 2013
Rated 5 out of 5 by JohnnyZhang This hotel is comfortable to stay
It has a good position and view, you can have shopping very easy just downstairs.
September 11, 2014
Rated 3 out of 5 by DrJun if you don't expect too much about Platinum benifits, other things are good.
Only three bad experiences but other things were good.
1. When I check in, I didn't be recognized as a Platinum member but Gold member by some reason, I was denied.
2. When I request a room upgrade (just better room was also OK) but staff saw me with the mood that this person is so demanding.
I thought I have an authority to request one of my benefits, if it is available, but if not, then there will be no big merit to become a Platinum member any more.
3. When I asked to staff about the bus to go to Hong Kong airport directly from hotel, she answered to me without any confirmation that there is no such bus. But when I ask to other staff, he said of course yes.
But other things, cleanness, atmosphere, food, local attractions and access to airport (luckily I got the correct information with my 2nd question to other staff) were good.
Next time, I will not come here but try for other hotel.
September 13, 2013