Rated 4 out of 5 by DLDL Great Location
Good hotel location. Close to the MRT (subway) and shopping mall with many choices of restaurants. Room was clean and bad was comfortable.
November 20, 2014
Rated 5 out of 5 by MShaul12 Nice place for business trip
Stayed at the Westin Shenzhen for 10 nights on a business trip. The staff was very attentive and friendly. The Executive lounge on the 2nd floor was the best part of the hotel. The staff there was so kind and always happy to help in any way. The 25th floor restaurant called "Grange Grill" was nice and had great food, but the service was slow. Probably waited about an hour for food. The rooms were very nice and clean. The bed was very comfortable! The hotel is situated next to the metro which was quite convenient and connected to the hoiday plaza mall which offered a veriety of additional restaurants and shops
October 29, 2014
Rated 3 out of 5 by Dove Great location, disappointing upgrades
I stay here a lot for my biz trips, cause it's our corporate hotel, Great location. I like the mall, and the desserts at the executive lounge. One thing I (and most of my colleagues) don't like is the platinum upgrade. We usually get upgraded to suites when staying in other SPG hotels, but never this one. And I don't see any difference between a standard room and a so-called upgraded room. So I'd rather stay at another local SPG hotel now.
May 26, 2013
Rated 5 out of 5 by Eric0099 Best Steak House in Town
Grange Grill offers a fantastic dining experience.
The service: Server was knowledgeable and attentive. I had a few questions about the drink, menu, and the steak options. The staff was really patient, friendly, and attentive.
The food: The steak literally melted when combined with the juices in my mouth. It cooked perfectly and very flavorful. Also recommended their side dishes - there are many options and all I had was great.
I want to say thank you for offering such a wonderful dining experience to me. It is the best steak house in town.
September 9, 2014
Rated 3 out of 5 by DrJun if you don't expect too much about Platinum benifits, other things are good.
Only three bad experiences but other things were good.
1. When I check in, I didn't be recognized as a Platinum member but Gold member by some reason, I was denied.
2. When I request a room upgrade (just better room was also OK) but staff saw me with the mood that this person is so demanding.
I thought I have an authority to request one of my benefits, if it is available, but if not, then there will be no big merit to become a Platinum member any more.
3. When I asked to staff about the bus to go to Hong Kong airport directly from hotel, she answered to me without any confirmation that there is no such bus. But when I ask to other staff, he said of course yes.
But other things, cleanness, atmosphere, food, local attractions and access to airport (luckily I got the correct information with my 2nd question to other staff) were good.
Next time, I will not come here but try for other hotel.
September 13, 2013
Rated 5 out of 5 by FROEHD My best Stay
Within SPG group Hotel in which I stayed, The Westin Nanshan is still the Best.
Thanks for that.
October 8, 2014
Rated 5 out of 5 by Brian1188 Great stay for weekend at Westin@Shenzhen Nanshan
I had a great weekend stay at Westin, courtesy of GM Mr. David Cuddon, Suzy Hu at Frontdesk and Witi Wang from Customer Service. The upgrade to a Deluxe Suite with a panoramic view of fireworks at 840pm had exceeded my expectations. Westin is located integrated to a mall for shopping and dining, and to MTR train station@WOC with local attractions of theme parks, all within walking distance. The dining choices range from the hotel grill bar to familiar choices such as Starbucks etc at the mall.
I like the very upbeat deco. Bose sound system, in-room foot massage gadgets etc. Superb understated attentive services at the executive lounge where the food resulted in a last minute cancellation of dinner at another fanciful restaurant in my plan. There was Interesting mixture of curries, and English high tea spread.
Good stay for business and weekend and recommended for staying at the suites.
July 22, 2014
Rated 4 out of 5 by StephD26 Overall quality is slightly degrading
Provided tooth brush quality has been degraded (it is now very soft and almost useless).
Slippers are now "no name" instead of "Westin"...
Sofa available near the toilets in the lobby is in very poor shape and does not match with a five star hotel...
October 1, 2014