Rated 4.2 out of 5 by 30
reviewers.
Rated 5 out of 5 很有情调的酒店
在这个酒店住过一次，也在这里办过一次会议；处于世界之窗的对面，在房间里就可以欣赏园景，床很舒服，只是当时没有好好地感受。
May 17, 2013
Rated 5 out of 5 by Cola Great experience
Great service, great hotel
April 11, 2013
Rated 4 out of 5 by Apecalvin Nice rooms and a good location, but could do with a better Executive Lounge and SPG Platinum recognition
The best thing about this hotel is its location. It sits right above a swanky mall, which is served by a subway station right at its doorstep. This means two things. First, you have a nice choice of restaurants - including a cosy cafe in the basement serving Taiwanese fare, a reasonably-priced Japanese restaurant on level 4, and Honeymoon Dessert Cafe on the ground floor, which serves Hong Kong desserts. Secondly, you don't need to step outdoors to access the subway system, which is the easiest and safest way to get around Shenzhen. There is a subway-access through the basement of the mall. In addition, I also really like the decor of the room. While essentially very Westin in concept, the dark green feature wall above the headboard is very modern and very oriental all at once, and lends character and depth to the room. What I'm not crazy about though, is that the Executive Lounge, on the second floor, is completely closed in. One of my favourite Westin Executive Lounges is a newly revamped one, which is similarly located on a low floor, and has large windows overlooking the swanky Pavilion mall, that run the length of the lounge and even has a bacony at each end, allowing in a generous dose of natural light. I spent a good amount of time in that lounge reading over a cuppa, but I can't see myself staying very long in the lounge at the Westin Nanshan, big and comfortable as it is. Perhaps this hotel would consider this when the time comes for a making improvements to its facilities. Finally, this hotel also needs to work on its SPG recognition. Of the three times I stayed here, usually a booking of two rooms on each stay, I have only been upgraded once. On this last stay, I did not get an upgrade, and the hotel also credited me with only one night when I had two rooms booked in my name and paid for with the same credit card, although this was quickly fixed after a phone call to the SPG hotline in my home country.
April 10, 2013
Rated 5 out of 5 by HOTELSPY 服務進步了
入住了一個周末，跟朋友們一起到南山走走，很自然的就會挑上這裡。大半年沒有來到，給我的感覺挺意外，就是整個酒店的感覺又重回剛開業時那種親切、熱誠。首先，前台的一個小女生為我辦理入住時，能夠耐心講解，而且各項細節說明也特別清楚，服務員還禮貌為我奉上迎賓果汁，而且酒店特別把我的房間升上了套房，讓我可以享用行政酒廊及免費wifi。中餐廳及西餐廳的服務都用上了，服務及食物都很不錯，可能是周日的緣故，客人不算特別多，自助餐的海鮮份量還是挺充足。泳池的服務員都很熱心奉上毛巾、而且游泳時不慎弄傷，服務員都很關心馬上送上膠貼，而且還特別安排職員視察泳池令我受傷的位置，感覺很專業用心。房間的裝修仍然是如此優雅，這次套房沒有上次的大朱古力餅乾了，但仍然是很清潔，唯一美中不足的是客廁的渠務好像有點不通，通風不太好。整個入住體驗都很好，值得不久將來再次來臨。
August 21, 2012
Rated 5 out of 5 by CYY96 值得推薦酒店
在2010年我入住這家酒店4次,員工服務態度和對客人貼心服務非常好.我要讚賞是水療部的員工.她們的記性很好,每次我做spa 時候她們很照顧和貼心.
另外,酒店的週日早午自助餐,食物水準很高,龍蝦很新鮮:)
希望今年會再次入住這家酒店；）
Yvonne
February 10, 2012
Rated 5 out of 5 by TravelingMark Nice location, great hotel
The Shenzhen Westin in Nanshan has a nice central location with easy access to shops, the subway, and restaurants. The staff is friendly, helpful and the rooms are nicely outfitted. I recommend this hotel for travelers to Shenzhen.
January 14, 2013
Rated 5 out of 5 by SSIEW ssiew
Great staff, especially Exceutive Lounge Fairy and Nicole.
January 18, 2013
Rated 5 out of 5 by Charles Fatastic hotel with great staff hospitality
1. Great location for family - Window of the World and Holiday Plaza meets all your family needs
2. Great staff and hospitality - special thanks to staff in the 2nd floor Executive Lounge to provide all-rounded attentiveness and best service
3. Great SPG member executive lounge - excellent breakfast and business facilities
One area to improve: I noticed that the writing desk of the room quite dusty, which is not Westin standard
April 11, 2012