Rated 4 out of 5 by a4turbo21 Great Service!
Booked a Club room for the weekend and was pleasantly surprised. The service in the Club is excellent. The girls are very attentive and go the extra mile. After I checked in downstairs I went up to the room and then on to the club for happy hour. Asked the girl "ella or ellie?"about why the gentleman downstairs said I was upgraded to a club floor when I actually booked a club room to begin with. She said that for the weekend, if you are Gold or P status you get upgraded to the club floor. I was a bit sad that I did not know that prior to booking as it cost more to book a club. 10 minutes later the nice girl came to me and had me sign for the lower priced room as they made a mistake downstairs etc etc. Anyways...the girl went above and beyond what she needed to do. Excellent!! The buffet breakfast was always pretty good in the main lobby and in the lounge, although lounge on the weekends serve till 11am which is awesome because downstairs is until 10:30 and by 10am you have almost nothing left to eat. I did not have dinner buffet there as it did not look very good and for the price, we were better suited somewhere else. Overall experience was very good and I would def go back! Location is also good, connected to a new mall which has some good Chinese restaurants and a nice new movie theater which we went to twice ;-D
December 5, 2013
Rated 3 out of 5 稍有遗憾
December 1, 2013
Rated 5 out of 5 by lcpteck Nice establishment..
I'm not sure why there's very few reviews, but I think it's a great place to stay.
The hotel front entrance is at the back of the Nanjing International Center (NIC) but there's a sidedoor which you can enter from the front of the NIC. Reception/lobby/dining/lounge was at the 23rd floor while the indoor swimming pool/gym/spa was on the 9th floor.
Visited during the golden week (national holiday) and stayed at non-smoking deluxe room with a king sized bed. The room was spacious in my opinion. Partial view to the Xuanwu lake and a nice view of the city... Am sensitive to smoke so I'm glad there was no smoke smell in the room or the common area. iPhone charger and iPhone dock speakers were really nice.
The service was wonderful and the people whom I interacted with were pleasant and nice. From the concierge to front desk to the housekeeping staff.
The buffet breakfast had wonderful spread with something for everyone. The outside view from the dining area was fantastic! It was overlooking the entire Xuanwu Lake.
The location was pretty nice. Bus station is just right outside and the Xuanwumen station is just a block away. Hunan road shopping district and Xuanwu Lake was in really close proximity.
Hope to stay at the Westin Nanjing if I visit again.
October 22, 2011
Rated 5 out of 5 by Jamung 酒店服務越來越好
November 7, 2013
Rated 5 out of 5 by andy68 This second time is perfect
After a not satisfactory stay (please see my previous review of this hotel), this time I've got a very warm and professional welcome, with full recognizing of my gold status (or maybe of my complain review) getting an upgrade to the Executive Suite.
Suite is perfect, very comfortable, and staff, especially in the club lounge, very professional, polite and ready to help you in any occasion.
Next time in Nanjing I will definitely stay in this nice hotel. Compliments to everybody there.
October 8, 2013
Rated 4 out of 5 by JohnnyC 唉
everything is good except for an experience at executive lounge.
time: 10/17 9:15pm
October 17, 2013
Rated 3 out of 5 by Campos64 SERVICE NOT UP TO 5 STAR HOTEL STANDARD
- FRONT DESK STAFFS DO NOT QUALIFY
W THEIR JOBS - UN-PROFESSIONAL.
THEY ALWAYS ANSWER QUESTIONS
WITH " NO "
- HOUSEKEEPING DID NOT MAKE UP
THE ROOM PROPERLY, ALWAYS
- NO BELLBOY TO HELP TO DELIV
LUGGAGES TO THE GROUND FLOOR
WHEN I AM CHECKING OUT AT 23/FL.
November 24, 2011
Rated 1 out of 5 by No1916 很失望的酒店
October 4, 2013