Rated 5 out of 5 by CarolTE Great Service and Staff
The concierge staff and executive lounge staff provide exceptional service to the guests. The staff took the time to learn our names, our preferences for tea, coffee, etc and our room number. They were sure to recognize with a name and a smile each time they greeted us.
The maid service was excellent. I left some items in our room and we left for a few days and returned. I thought I had only left a book, but they found my book, my bose speakers and an additional small bag of items I had left behind. I appreciate the service and the honesty of the staff.
The spa was fabulous. Best message I have ever had at a resort massage.
May 9, 2015
Rated 4 out of 5 by KDLA 3rd Stay
This is our 3rd stay at this hotel. Check-in was terrible. The noise from the band in the lobby bar made it impossible to hear or be heard. Better to use sign-language! Wasn't offered my platinum amenity, had to ask for it and when I asked for continental breakfast was told the clerk would have to speak to his manager and get back to me, which he didn't. Nice having the reserved area around the pool for Platinum guests. Billy Jean at the pool bar was very attentive in looking after our needs. Club room breakfast and hors d'oeuvres not as good as in past stays. Happy Hour has been introduced since our last stay from 5-7pm. This is too early for the business traveler who usually only returns to the hotel around 7pm. Eduardo and Luz provided excellent service.
Grounds are immaculate and despite the hotel being mainly full it didn't feel crowded.
April 28, 2015
Rated 5 out of 5 by Tide15 Great Sevice
Excellent Service. Very friendly and helpful staff.
April 23, 2015
Rated 4 out of 5 by TexasFamily4 Conference/group resort
Nice property, well maintained. Not enough staff at tour Tour Desk Gamboa Tours. Hotel owner also owns the Tour Operator and I felt the tours were limited in choices. We arranged our own car and driver and tour. Getting a taxi at dinner hour is a long wait. Be prepared if hotel is full. Not enough Taxis here as hotel contracts with a private transportation company and does not call for outside help. I found this annoying but have seen this in Central American Resorts elsewhere. We paid for a suite with concierge services and lounge but were not given the information as to where it was for 2 days. PS it's on the 19th floor!!
March 23, 2015
Rated 5 out of 5 by Lydia2015 The hotel has great features
We had a very pleasant stay at this hotel, Staff very friendly, we love the facilities.
The Executive Club one of the best that we had seeing, Eduardo provide excellent service during breakfast, during Happy hour Monica-Supervisor and Yadira-Supervisor, were very professional and attentive to details making us fill at home, they truly go the xTramile.
February 11, 2015
Rated 5 out of 5 by Diana22 I fell in LOVE with this place!!
This place was amazing! The staff was very nice and answered all questions I had about things to do and helped me get to and from everything. Great service. Amazing room. My favorite part of the room was the shower, it was like a rain shower, AMAZING. The view of the ocean and the multiple gorgeous pools below my room was great as well! I stayed in the club level room and it was great having the drinks and food during the club level hours. Outside of that, the multiple food options that the hotel offered was GREAT!! I enjoyed every restaurant while I was there. I will DEFINITELY be back!!!
February 9, 2015
Rated 4 out of 5 by rogeru Package awareness lacking
Not being aware of "all Inclusive" packaging when making reservations resulted in a much less attractive stay, and with an overall perception of being treated like second class citizens while others were enjoying all food and drink without invoicing. Indeed, if we ever go to another Westin hotel, we will certainly insist on the all inclusive packaging.
January 25, 2015
Rated 4 out of 5 by Duran Great for families or meetings
Out of town so you are a bit confined to the hotel (downtown is a $25 cab ride); but the hotel has a lot going for it. Great pools, lots of dining and bar options, really big well equipped gym, kayaks for the ocean, kids play area. Free wifi throughout (I think, at least mine was free, in room,pool-side as well as bars)
Staff were excellent, from check in to check out.
January 17, 2015