Rated 1 out of 5 by MarcP Lack of attention to detail... or anything for that matter
They failed to use the SPG number I gave them upon checking in. They thought it necessary to issue me a new SPG number and failed to even load this stay to it. A completely empty card that they issued to me. I stayed at this hotel SEPTEMBER 22 - 30... NOT 22-23.
I called this hotel two times and the super-attentive front desk people at Sheraton Ningbo (another Starwood hotel) even did me the honor of calling on my behalf during my stay there. I finally get someone on the phone and they assure me this stay will be fixed...only to find out that it was only added as a ONE DAY STAY. How hard is it to just add the dates you have on your computer system to this system the way you tell me you are going to?
Staff Responsiveness gets 2 stars because I had to take a cold shower after traveling 20+ hours, made a call to the front desk and was told someone will come right up and look at it. I waited thirty minutes and nobody came. I gave up and just took a shower. Stopped by the front desk in the morning and complained about that. I was assured someone will go right up and take care of it. Returned from work nine hours later and still no hot water. I complain again to the manager on duty and they quickly upgraded my room.
Quality of Sleep - 4 stars. Beds, Bedding and Pillows are great.
Facilities - 3 stars. Bar area is great. Could easily be 5 out of 5 stars if they would keep an eye on the stock and not allow it to run out of liquor for one of there signature cocktails. And not be restocked in a week. The other problem was the fact I was hit on by a service person there 3 times in one night. She was a very attractive young lady but, I find that a bit odd for any country I am traveling in, business or otherwise. I do not appreciate it at all.
I am not an unreasonable person, I only expect to receive the service in which I am being told to expect. When something doesn't happen the way it is being told to me... by management, this is where I become agitated.
December 22, 2014
Rated 4 out of 5 by SKJ68 Home away from home
my business travels take to Ningbo very often and I always make a point at staying at the Westin ever since it opened a few years ago. The staff knows me by name and they are always very friendly. I always receive an upgrade to the nice corner suites. The staff the Westin Club Lounge always go the extra mile to meet our needs and very friendly (always a smile) . Location is great, rooms are very clean. The live music in the evenings is relaxing as well. Definitely recommend this hotel and their friendly staff !
November 13, 2013
Rated 2 out of 5 by fishingsteve Not well managed
It was a badly managed hotel. I went to have breakfast on the 39th club lounge in the morning. There was no one attending me when I arrived. I had to seated myself. I walked all over and I COULD NOT find any single table was ready. Tables were all left over from previous customers. No one was cleanning and setting up the table. I took a video about the experience I had. I will be very happy to share with management team. It surely was not up to Westin standard.
June 27, 2014
Rated 5 out of 5 by Smitty2014 Great experience with Westin Ningbo
High quality: hotel room, service, location, staff,
November 23, 2014
Rated 4 out of 5 by TorontoJeff Nice new hotel
Nice hotel with a great a great executive lounge and breakfast.
We had a little issue with check-in, but Guest Services Manager Amos quickly solved all of our problems and made sure we were comfortable. He even dropped by in the executive lounge to make sure all of our needs were being met.
Will definitely stay here again when in Ningbo.
January 15, 2014
Rated 2 out of 5 by Cha2647 very disappointed
Previous experience with this hotel was very good so I returned for the second time. However it is very disappointing this time.
We booked an executive room, but the pipe clogged at shower, we had to ask for many towels to stop the water came into the bedroom and damage the carpet. We did not want to have people come in to our room to fix it because it was passed midnight and we just wanted to finish shower and go to bed. But next day no one even care to make a phone call asking how we were doing or do we need to get things fixed. When we check out still no one ask how was our stay, it seem to us that no one cares how we feel during our stay, even with this serious problem occured.
We asked for checking out late at 14:00 and confirmed with front desk that it was fine. but at 11:30 housekeeping called and ask when we need the room to be cleaned. lack of communication between front desk and housekeeping.
Its a pity that the service level is this low in this hotel. Although I really like the room especially the bed was very comfortable. But I dont think I would want to go back again.
June 3, 2014
Rated 4 out of 5 by Jorien Nice and comfortable stay
Very nice and comfortable hotel with an excellent breakfast buffet
May 11, 2014
Rated 5 out of 5 by ChrisG77 Excellent Service
Excellent service during a recent stay at the Westin Ningbo. I have stayed at a lot of Starwood properties throughout the world, including several in China, but the staff at the Westin Ningbo really make this hotel shine. Everyone from the front door to the restaurant staff were friendly, attentive, and helpful. Above and beyond excellent service especially from the Manager and staff of the Seasons Taste restaurant.
September 9, 2013