Rated 4 out of 5 by SKJ68 Home away from home
my business travels take to Ningbo very often and I always make a point at staying at the Westin ever since it opened a few years ago. The staff knows me by name and they are always very friendly. I always receive an upgrade to the nice corner suites. The staff the Westin Club Lounge always go the extra mile to meet our needs and very friendly (always a smile) . Location is great, rooms are very clean. The live music in the evenings is relaxing as well. Definitely recommend this hotel and their friendly staff !
November 13, 2013
Rated 4 out of 5 by TorontoJeff Nice new hotel
Nice hotel with a great a great executive lounge and breakfast.
We had a little issue with check-in, but Guest Services Manager Amos quickly solved all of our problems and made sure we were comfortable. He even dropped by in the executive lounge to make sure all of our needs were being met.
Will definitely stay here again when in Ningbo.
January 15, 2014
Rated 5 out of 5 by ChrisG77 Excellent Service
Excellent service during a recent stay at the Westin Ningbo. I have stayed at a lot of Starwood properties throughout the world, including several in China, but the staff at the Westin Ningbo really make this hotel shine. Everyone from the front door to the restaurant staff were friendly, attentive, and helpful. Above and beyond excellent service especially from the Manager and staff of the Seasons Taste restaurant.
September 9, 2013
Rated 5 out of 5 by DCDC Staff are simply amazing
Made another stay at Ningbo this passed weekend, and Westin Ningbo made sure this is a special one. Simon and Jack on the concierge team are amazing in setting up pick-ups and drop-offs at the airport and helping me make restaurant reservations around Ningbo and taxi rides. Carol on the hostess team made me feel very welcomed. Fannie and Dancer make eating at the Chinese Restaurant a joy. Especially Fannie who is excellent in making sure the guest feels at home, and make people feel like they are getting VIP treatment. If anybody in the future are looking to eat at the Chinese Restaurant in Westin Ningbo, make sure to ask for Fannie.
Overall, the location, service, and room comfort make this the top hotel in Ningbo.
July 29, 2013
Rated 5 out of 5 by Benj09 Excellent experience
Overall very good experience, the hotel is well maintained.
Only thing not satisfying is their room availability time. I checked in at 6pm but only 2 out of 4 rooms are ready. We had to stay in friends' room until after dinner.
July 3, 2013
Rated 3 out of 5 by EthankumaUSA Sorry, no Air Conditioning
You've got to be kidding me!!! They upgraded me to a smoking suite, which I kindly turn down. I am perfectly fine not being upgraded because I cannot stand smoking room.
Upon entering the room, I smelled smoking smell. And the AC did not work. I asked the customer service if they can kindly turn it on because it was 78 degree in my room. After checking for 10 minutes, she told me sorry that they cannot turn it on. They do not supply AC at this moment.
This is a Westin, right? Why do I feel like I am somewhere else?
The hotel manager on duty did come up to open my window @ 35th floor and brought up a fan. I am very appreciative of that.
I feel bad that I am posting this here, but Westin needs to know turning off the AC is not acceptable. This is a Westin, not a 2 star Chinese hotel.
April 10, 2013
Rated 3 out of 5 by sax007 Platimum SPG
Air Con does not get room temp below 26 degrees.. very uncomfortable. Say they working on it but never do.. juts ignore it
Lobby bar: party atmosphere but not from customers from staff.. all seemed drunk, forgot orders, laughing and shouting together... too busy to attend to customers
internet extremely slow; was told many customers using it, Unfortunately when I am trying to work, this type of answer does not help
Duty manager; can not speak English well so no point in complaining
July 23, 2012
Rated 5 out of 5 by SPGLPAust You'd have rocks in your head to stay anywhere else...
Been going to Ningbo for years - staying at HJP - I now have a new 'home' in Ningbo...
This hotel has it all -
1. Central location
2. BRILLIANT team - obviously very well trained, good English, motivated, happy and helpful. From the Driveway, to Front-Desk, F&B and Housekeeping - an absolute pleasure to interact with!!
3, Rooms are new, so no surprises these are great.
4. Ate at Seasonal Tastes (main restaurant/coffee-shop) 3 times - food presentation, quality and taste were OUTSTANDING. And the team was again a highlight.
This is a world-class hotel - from the moment you walk in to the moment you leave. Sounds like I'm on their payroll, but I'm just a (fussy) guest... :-)
Only problem is that word will undoubtedly spread fast and their rates will hike... But I'll be back... No matter the rate... ;-)
March 23, 2012