Rated 4 out of 5 by 22
Rated 2 out of 5 by fishingsteve Not well managed
It was a badly managed hotel. I went to have breakfast on the 39th club lounge in the morning. There was no one attending me when I arrived. I had to seated myself. I walked all over and I COULD NOT find any single table was ready. Tables were all left over from previous customers. No one was cleanning and setting up the table. I took a video about the experience I had. I will be very happy to share with management team. It surely was not up to Westin standard.
June 27, 2014
Rated 2 out of 5 by Cha2647 very disappointed
Previous experience with this hotel was very good so I returned for the second time. However it is very disappointing this time.
We booked an executive room, but the pipe clogged at shower, we had to ask for many towels to stop the water came into the bedroom and damage the carpet. We did not want to have people come in to our room to fix it because it was passed midnight and we just wanted to finish shower and go to bed. But next day no one even care to make a phone call asking how we were doing or do we need to get things fixed. When we check out still no one ask how was our stay, it seem to us that no one cares how we feel during our stay, even with this serious problem occured.
We asked for checking out late at 14:00 and confirmed with front desk that it was fine. but at 11:30 housekeeping called and ask when we need the room to be cleaned. lack of communication between front desk and housekeeping.
Its a pity that the service level is this low in this hotel. Although I really like the room especially the bed was very comfortable. But I dont think I would want to go back again.
June 3, 2014
Rated 4 out of 5 by Jorien Nice and comfortable stay
Very nice and comfortable hotel with an excellent breakfast buffet
May 11, 2014
Rated 5 out of 5 by Limnick .
hotel is wonderful and english speaking
June 14, 2014
Rated 4 out of 5 by SKJ68 Home away from home
my business travels take to Ningbo very often and I always make a point at staying at the Westin ever since it opened a few years ago. The staff knows me by name and they are always very friendly. I always receive an upgrade to the nice corner suites. The staff the Westin Club Lounge always go the extra mile to meet our needs and very friendly (always a smile) . Location is great, rooms are very clean. The live music in the evenings is relaxing as well. Definitely recommend this hotel and their friendly staff !
November 13, 2013
Rated 5 out of 5 by austin7 nice hotel
This hotel meets the criteria as a 5 star hotel.
June 2, 2014
Rated 4 out of 5 by TorontoJeff Nice new hotel
Nice hotel with a great a great executive lounge and breakfast.
We had a little issue with check-in, but Guest Services Manager Amos quickly solved all of our problems and made sure we were comfortable. He even dropped by in the executive lounge to make sure all of our needs were being met.
Will definitely stay here again when in Ningbo.
January 15, 2014
Rated 5 out of 5 by Ray3456 good vacation
very good. I will stay here again
May 26, 2014