Rated 3 out of 5 by DXB1405 Lack of attention to detail
This was our 4th stay at the Westin Abu Dhabi and it has been one of our favourite getaway locations for weekends out of Dubai. Although it is a little annoying that everytime we check in we're asked, "have you stayed with us before". Surely it's not too difficult to keep track of returning guests. This time was our least satisfying visit. Overall the staff seemed miserable. Apart from check in I don't think we got a smile all weekend. I don't expect everyone to be happy all the time but there was a general feeling of put upon unhappiness.
We got a lovely room, our first time on the ground floor, but the shower fitting was broken and obviously had been for some time. Also, the light bulbs in the hallway were mostly blown and not replaced. It felt a bit unnecessarily tired.
Housekeeping was a bit slack too - neither water nor mini bar was refreshed, hand towels not replaced and no turn down service which is a bit strange for a 5 star property.
Breakfast was excellent as usual. Food in the Retreat was pretty average and the experience spoiled somewhat by the raucous inebriated post brunchers in the bar. It seems the hotel has chosen additional income from the brunch attendees rather than the comfort of its in-house guests. Understandable as it is a little out of town, but as a guest annoying. Overall, we had a good weekend, the rooms are comfortable and the pools are beautiful, however, I'm not sure we will be rushing back. There are so many new hotels in Abu Dhabi at the moment that I would expect existing hotels to be raising or maintaining their standards and I don't think the Westin is.
April 28, 2014
Rated 3 out of 5 by GauravG This hotel is overhyped
We were promised a relaxing weekend. But it was anything, but relaxing. There was loud music playing downstairs for almost 5 hours and it stopped only at 8pm. Even when we kept the windows closed, the room wasn't sound proof. I had specifically stated that my wife is 8 months pregnant and we are coming to relax and this is what we got...
April 20, 2014
Rated 5 out of 5 by Burkitt The best hotel in Abu Dhabi
My favorite hotel in Abu Dhabi and one of the best where ever i stayed.
April 19, 2014
Rated 5 out of 5 by HAli good hotel
Excellent room, staff, location, facilities, food
April 13, 2014
Rated 5 out of 5 by Crackerjack54 Mostly excellent hotel
Beautiful building inside, excellent decor, staff helpful and friendly. AMAZING beds. Hotel very very clean. Food generally very good with lots of choice. The treatments and staff at Spa were wonderful. Golf course and staff fantastic. Only criticism is the quite loud elevator music playing constantly in the public areas...reception, bars and most irritating of all ..by the pool. Not really very relaxing.
April 11, 2014
Rated 4 out of 5 by Timzy Relaxing nice Hotel
The hotel has very good facilities. It is perfect for relaxing or playing golf.
March 23, 2014
Rated 5 out of 5 by Greg25 Abu Dhabi
By far, the best Starwood Property in Abu Dhabi....I truly enjoy relaxing after a day of work. The food is great, the service is great and the atmosphere is great. I have yet to play golf.
March 23, 2014
Rated 5 out of 5 by Preacher A true oasis
This is the finest Starwood properties my wife and I have ever stay in and we are Platinum members and stayed in some very fine ones. (Please note that we are not even golfers.) The staff is first class and this includes anyone we came in contact with in person or on the phone. The cleanliness is unsurpassed and the view so relaxing. We look forward to our return there in a week or so. Thank you Starwood in general and Weston in particular.
Jerry & Marilyn O'Dell
March 15, 2014
Rated 5 out of 5 by telthoerster Nice stay
....all around; breakfast, golf, staff, ........
March 11, 2014
Rated 5 out of 5 by s44rsy Great Hotel
looked after from the moment we arrivied to the moment we left.
February 23, 2014
Rated 3 out of 5 by husky1977 Good hotel for Golfvacation
The Westin Abu Dhabi is a really good Hotel for golfholiday. Direct acces to the golfcourse, rooms overlooking the 9th and 18th hole. Very good for Golftraining and relax.
February 10, 2014
Rated 5 out of 5 by KennaDXB Comfy and Refreshing
I really loved my stay at Westin Abu Dhabi Golf Resort and Spa. The staff were lovely and always very helpful. The food was good wherever in the hotel (including their in-room dining). The Heavenly Spa is highly recommended.
February 6, 2014
Rated 5 out of 5 by Ana29 Loved it!
I have never felt so cared for in a hotel before, or received this level of attentiveness from the staff. All the facilities and the service exceeded all my expectations.
January 7, 2014
Rated 5 out of 5 by Belldave New year dance
We were the only table with no table cloth around us and felt somewhat in the cheap seats.
January 5, 2014
Rated 4 out of 5 by Vicky29 Staff attitude needs improvement
Dec 29th. I came back from breakfast and discovered 2 housekeepers in my room under closed door taking my sleepwear and laughing. I asked them what are they doing and why the door is closed. They replied they forgot to put a notice on the door. I went to reception to ask what is going on. The manager, Nick E. first went to my room and then came back declaring that it is according to internal Starwood Hotels’ standards that the housekeeping is done with the room’s door closed. When I asked his to show me these standards, he said he can’t because they’re internal documents. Maybe I was asking to tell me some war secret or maybe other 5-star hotels around the world have a different view on this issue.
I also asked Nick to change the room as for 2 nights I couldn’t sleep well. Room was across the technical door which was used to move in and out some heavy cargoes and being slammed 24 hours a day. It took another 2.5 hours of various nonsense he told me before the final verdict: we’re sorry but we can’t change the room, we’re fully booked. Is that ok? No, of course not! I didn’t count on further 2 sleepless nights. I called my husband and asked to check whether it’s possible to book a room for the remaining days through internet. He replied that rooms are available both through booking.com and through hotel’s website. I came back to Nick with this news and in another while he invited me to see my new room. Why did it take Nick so long to discover that another room is available?
After that I came back to my old room to pack my stuff, and was locked accidentally by cleaning staff at the balcony for a number of minutes before the other staff came to take my things to move to the other room and found me locked.
In the afternoon I decided to go for a walk. I went in the left direction if you exit the hotel. I was using the pathway, not the grass, walking slowly and quietly. Suddenly there’s a man in a red T-shirt sitting in a golf car. Maybe, a trainer. He says to me the following: you can’t walk here, this is a private territory. I asked him, where am I supposed to walk? He replies: I don’t know, but you cannot walk here.
Dec 30th. I put on the “green choice” on my door counting that there will be no housekeeping as I don’t need one. Didn’t help. The towels were changed, all my things were moved the way “they” feel it’s better.
In the afternoon I decided to sleep. Switched on the “do not disturb” sign. At 15:30 there’s a bell in my door. Before I managed to put something on, there’s another bell. Do you know what it was? They delivered me a letter saying that they hope I enjoy my stay and have a renewing time. However, they remind me to check out tomorrow at 12:00 noon. Was it necessary to wake me up for this? Was it possible to deliver this important letter in the morning or in the evening or put a letter under my door?
Thanks, I really enjoyed staying at this hotel for 4 nights. Special thanks to such attitude and really overwhelming service. Did they offer to remedy the situation? No. Will I ever come back to this hotel? No. Will I recommend it to a friend? No. Hopefully, all this is clearly written in the internal rules, which the hotel staff follows.
January 5, 2014
Rated 5 out of 5 by Dave44444 Outstanding Service
The service is fantastic here the AUH crew at the westin goes above and beyond to make you feel at home.
I would recommend this hotel to anyone.
December 26, 2013
Rated 3 out of 5 by Yves03 Very good place for golfers
- good restaurant
- poor house keeping
- the level of Westin Dubai is better
December 11, 2013
Rated 5 out of 5 by JohnBowell Top quality 5 star hotel
Excellent hotel in every way, buffet food is superb, staff brilliant.
November 20, 2013
Rated 5 out of 5 by wv23 Great stay
Thanks for the great stay. Everything was perfectly arranged in this hotel. I want to thank everybody, especially Andres, Rafaela and Sylvia from the front desk. They did a great job!
November 4, 2013
Rated 5 out of 5 by Rizva Great for Business
This is an excellent property and the staff is always friendly, helpful, and professional. It's a peaceful location even for non-golfers. There is a nice pool area and great fitness center. It's the kind of place you want to come back to.
It's a shame they still allow smoking in the rooms and restaurants/bars. I have to avoid eating there when smokers are present. It's pretty disgusting.
The weakest link is housekeeping. Service is inconsistent. Sometimes they clean the room when you hang the Green Choice tag. Sometimes they don't clean the room when there is no tag. The extent of cleaning varies from day to day. Sometimes they don't clean until 6pm. They will often leave dirty room service items (is that someone elses job?). The room doors tend not to close unless you pull them tight. After cleaning the door is usually left ajar. You never know what you are going to get.
Still, a great choice.
November 2, 2013
Rated 5 out of 5 by SJA54 A very pleasant stay
I stayed here on business and chose primarily based on location. This is a wonderful property with very helpful staff. We got good assistance and recommendations from the front desk staff. Views of the golf course were relaxing --- and I am not even a golfer. This is a very nice place to relax and decompress after a day of work.
October 29, 2013
Rated 5 out of 5 by Soli1 Total Relaxation
What a great hotel and extremely nice staff. Good size rooms with amazing views. I just wished there was more things to do for kids, like a kids club.
October 19, 2013
Rated 5 out of 5 by Zouz Great view
The view from the room is very relaxing.
October 17, 2013
Rated 1 out of 5 by gsDubai be aware of the construction and noise - Stay away
I have booked couple of days with my 2 kids, the hotel nice and staff are welcoming.
the door system were down and i had to wait for almost 30 min next to the room, however we could not access it.
However the bad side was the construction during the night. the hotel failed to inform the guest that they have next door large construction work. the kids were up and crying from the noise.
When i complained the staff said we were not aware.
Nice hotel but stay away specially if you have kids
October 17, 2013
Rated 2 out of 5 by HadiF Service Needs Major Improvement!
I have stayed at the Westin for almost six months now.
The front desk service is great, however, all other services need major improvement.
1- In-room dining experience is terrible - 3 out of 4 times the operator missed my order (suggestion: need to have someone from the kitchen take the orders!!)
2- It is not unusual that someone would come into your room without knocking on the door (it happened several times)
3- Food quality needs to be improved (very mediocre for a 5 star hotel)
4- concierge service especially in relation with private taxi service is not reliable at all (many times the car I reserved did not show up or did not know where to pick me from - it is a total disaster!)
5- you have an automatic forced wake up call from the sound of grass mowing in the early morning around 6 am
Overall, I am very disappointed from the experience and the only reason forcing me to stay at the hotel is its close proximity from my client vis-a-vis other hotels...
October 11, 2013
Rated 5 out of 5 by Barend Most Exciting
Thank you so much. It was the most exciting hotel in a while.
October 10, 2013
Rated 5 out of 5 by Jack101 Great Property with friendly associates
The property is very welcomeing and the staff have the right attitude. John in the Breakfast is a great person which aknowledge you at all times and delivers excellent service
September 28, 2013
Rated 5 out of 5 by Wafa2212 Business Development Manager
Perfect service and friendly team!
September 26, 2013
Rated 5 out of 5 by Fozy7 Fabulous hotel and staff
Just come back from a 2 week holiday and had a very enjoyable time. Firstly ALL the staff are very accommodating and friendly and cannot do enough to make your stay the best it can be. There were certain people who went the extra yard namely :-
Matt in reception who made all my arrangements for an unexpected trip to the hospital, Dimithre and Peter in the sports bar, John at Breakfast and Gabriel and Saatheesh at the pool bar. The only issue we had at the hotel was that we were on Half board for 2 weeks in the same restaurant and although the food was very nice it became a bit boring after a while and it would have been nice to try the other restaurants perhaps just once.
One issue we did have was getting back to the hotel at night by Taxi as they all indicated they didn’t know where the hotel or the golf club was - Just trying it on. It would be good if the hotel could give you information about approx costs when checking in. Basically it costs approx 50Drms to the Corniche, 35Drms to the Mosque, 35Drms to Yas Island, 10Drms to access the public Beach and 25Drms to hire a sun bed & 5drms for soft drink on the beach.
Although the hotel advertise the golf and Monte Carlo beach club there were no discounts offered which would have been helpful
There is a piece of land behind the lap pool / pool bar and if the management are interested I have an idea that would benefit the Guests to give them something to do during the day and also open up to non residents which would bring in revenue all year round and at the evening.
Finally would not hesitate to stay at the hotel again
Thanks you all very much. (Mark Rm 341)
September 24, 2013
Rated 5 out of 5 by MAO123 Full Service
The room and amenities provided were very nicely done. I had a small misunderstanding at check-out, and the Duty Manager completely took care of the minor issue such that I left feeling very good about the expericience. It is rare to find service of this high quality.
September 10, 2013