Rated 5 out of 5 by Whitegoose2012 Evaluation
I had an excellent time in Abu Dhabi while I stay in Westin.
October 18, 2012
Rated 2 out of 5 by Unimpressed Unimpressed
Lack of service, cleanliness, care - overall Lackadaisical
March 25, 2013
Rated 5 out of 5 by Burkitt Great hotel
Great location, service, food and the staff is so helpful
August 17, 2012
Rated 5 out of 5 by Zouz Great view
The view from the room is very relaxing.
October 17, 2013
Rated 5 out of 5 by petessaaa great hotel
Of over 200 hotels I've stayed in this is the best
June 28, 2013
Rated 5 out of 5 Thank you!
Everything was perfect! Thanks for the hospitality!
February 11, 2013
Rated 5 out of 5 by Darla outstanding service
only downside was one pool was closed for repairs
October 8, 2012
Rated 5 out of 5 by Wafa2212 Business Development Manager
Perfect service and friendly team!
September 26, 2013
Rated 5 out of 5 by willybe !!
Excellent staff.Hope to come back soon
May 29, 2013
Rated 5 out of 5 by SaEli SaEli
Excellent hotel, sevice and facilities
December 23, 2012
Rated 5 out of 5 by GirlNxtDoor Serene Surroundings
Excellent Stay! Thank you West In !
July 22, 2013
Rated 5 out of 5 by fahmy perfect
it is a great place you must visit.
July 16, 2012
Rated 5 out of 5 by Claudia Everything is just great
Great facilities, Great staff!
April 21, 2013
Rated 5 out of 5 by Afnansy Nice hotel
Verynice hotel for evrything
September 13, 2012
Rated 3 out of 5 by Roberto Good but not amazing
Overall I had a very enjoyable experience and the hotel itself especially being quite new is very nice with all rooms offering golf course views. Although I have to confess the very good rate during summer meant the value for money was much better, if I was paying full rate I would have been less impressed.
The real area for improvement I would say is in staff training and knowledge. A few quick examples - front reception staff informing me twice that breakfast finished at 11.30 when it finished very promptly at 11 leaving me little time for breakfast which like all hotels is not cheap. To their credit however this complaint was handled well and reasonable compensation offered. The technician who came to the room to connect a DVD player seemed to have little idea and needed my assistance. Concierge nearly left my luggage behind when I collected my car - thankfully I thought to look. Pool attendants don't assist with setting up beds and no offer of cool towels complimentary drinks etc that other very good hotels do. All day dining room seems under staffed and many don't know answers to simple questions ie what certain dishes on buffet were given many were not labelled. Generally I felt like an inconvenience.
These may seem like minor issues and they did not ruin the stay but they certainly need improving if The Westin is to live up to expectations of a 5 star hotel.
August 26, 2013
Rated 5 out of 5 by Fozy7 Fabulous hotel and staff
Just come back from a 2 week holiday and had a very enjoyable time. Firstly ALL the staff are very accommodating and friendly and cannot do enough to make your stay the best it can be. There were certain people who went the extra yard namely :-
Matt in reception who made all my arrangements for an unexpected trip to the hospital, Dimithre and Peter in the sports bar, John at Breakfast and Gabriel and Saatheesh at the pool bar. The only issue we had at the hotel was that we were on Half board for 2 weeks in the same restaurant and although the food was very nice it became a bit boring after a while and it would have been nice to try the other restaurants perhaps just once.
One issue we did have was getting back to the hotel at night by Taxi as they all indicated they didn’t know where the hotel or the golf club was - Just trying it on. It would be good if the hotel could give you information about approx costs when checking in. Basically it costs approx 50Drms to the Corniche, 35Drms to the Mosque, 35Drms to Yas Island, 10Drms to access the public Beach and 25Drms to hire a sun bed & 5drms for soft drink on the beach.
Although the hotel advertise the golf and Monte Carlo beach club there were no discounts offered which would have been helpful
There is a piece of land behind the lap pool / pool bar and if the management are interested I have an idea that would benefit the Guests to give them something to do during the day and also open up to non residents which would bring in revenue all year round and at the evening.
Finally would not hesitate to stay at the hotel again
Thanks you all very much. (Mark Rm 341)
September 24, 2013
Rated 4 out of 5 by Mandy Overall Stay Was Excellent....We Just Suffered Some Newly Opened Teething Problems
We stayed at the Westin resort two weeks after the resort officially opened. There was so much about the hotel and stay that was lovely and very close to perfect. The rooms were spotless (not surprising as the hotel was completely new), the service was excellent from nearly all of the staff and although the buffet option in a hotel is often the last choice for us it was first choice this time as the selection and quality of food available was very very good.
Our only criticism was that we were subjective to a couple of minor issues that related to the fact that the hotel was newly opened. We had made the booking to escape for a bit of relaxation for the weekend and our plans were to have some spa treatments and do very little except eat and drink by the gorgeous pool that they have.
Unfortunately, after visiting the spa twice, we were then told it was under construction and we could not have any treatments. We decided to head to the pool for some R&R instead but as there was some paving and gardening still to be completed the pool area was populated by construction labourers and I really did not feel comfortable at all to get into my bikini and onto a sun lounger. My guess is that the remainder of the hotel guests felt the same as I did not see another guest by the pool for the whole two days we stayed.
Upon checking out we were asked how our stay was and we did mention that we were disappointed that we were not advised that the spa would not be open. The receptionist then advised us that they were offering in-room treatments instead.
Overall this was very disappointing for us as our stay was not exactly as we had planned it to be but I have to say that the hotel as service in general were superb. I am sure that the initial teething problems will be fixed in the near future and that the hotel will establish itself a great reputation.
November 22, 2011
Rated 4 out of 5 by Vicky29 Staff attitude needs improvement
Dec 29th. I came back from breakfast and discovered 2 housekeepers in my room under closed door taking my sleepwear and laughing. I asked them what are they doing and why the door is closed. They replied they forgot to put a notice on the door. I went to reception to ask what is going on. The manager, Nick E. first went to my room and then came back declaring that it is according to internal Starwood Hotels’ standards that the housekeeping is done with the room’s door closed. When I asked his to show me these standards, he said he can’t because they’re internal documents. Maybe I was asking to tell me some war secret or maybe other 5-star hotels around the world have a different view on this issue.
I also asked Nick to change the room as for 2 nights I couldn’t sleep well. Room was across the technical door which was used to move in and out some heavy cargoes and being slammed 24 hours a day. It took another 2.5 hours of various nonsense he told me before the final verdict: we’re sorry but we can’t change the room, we’re fully booked. Is that ok? No, of course not! I didn’t count on further 2 sleepless nights. I called my husband and asked to check whether it’s possible to book a room for the remaining days through internet. He replied that rooms are available both through booking.com and through hotel’s website. I came back to Nick with this news and in another while he invited me to see my new room. Why did it take Nick so long to discover that another room is available?
After that I came back to my old room to pack my stuff, and was locked accidentally by cleaning staff at the balcony for a number of minutes before the other staff came to take my things to move to the other room and found me locked.
In the afternoon I decided to go for a walk. I went in the left direction if you exit the hotel. I was using the pathway, not the grass, walking slowly and quietly. Suddenly there’s a man in a red T-shirt sitting in a golf car. Maybe, a trainer. He says to me the following: you can’t walk here, this is a private territory. I asked him, where am I supposed to walk? He replies: I don’t know, but you cannot walk here.
Dec 30th. I put on the “green choice” on my door counting that there will be no housekeeping as I don’t need one. Didn’t help. The towels were changed, all my things were moved the way “they” feel it’s better.
In the afternoon I decided to sleep. Switched on the “do not disturb” sign. At 15:30 there’s a bell in my door. Before I managed to put something on, there’s another bell. Do you know what it was? They delivered me a letter saying that they hope I enjoy my stay and have a renewing time. However, they remind me to check out tomorrow at 12:00 noon. Was it necessary to wake me up for this? Was it possible to deliver this important letter in the morning or in the evening or put a letter under my door?
Thanks, I really enjoyed staying at this hotel for 4 nights. Special thanks to such attitude and really overwhelming service. Did they offer to remedy the situation? No. Will I ever come back to this hotel? No. Will I recommend it to a friend? No. Hopefully, all this is clearly written in the internal rules, which the hotel staff follows.
January 5, 2014
Rated 2 out of 5 by Dubai72 Disappointing and Far below Starwood Standards
My stay in Westin Abu Dhabi started with a disappointment, and was consistent in disappointing until departure.
I am used to the friendly greeting in all my stays in SPG hotels around the world. In Westin Abu Dhabi, I saw the welcoming Juice Dispenser and cold towels tray sitting there around the reception, but no one offered me anything despite the hot Abu Dhabi weather.
The internet is very unstable (free wifi or paid for highspeed).throughout the stay.
The staff doesn't vaccum the carpets In the rooms (i dropped a plaster on the carpet, two days later it was still there).
The water pressure in both bathtub and shower is very poor.
During long, walks from the elevators to the rooms and back, I noticed a lot of decorated lighting elements with burnt lamps. They stayed burnt without replacement through my 3 days so far stay. I'm here for another 3 days... Westin Abu Dhabi is definitely not of the standard of International 5 Star Hotels.
At arrival we got a proud note announcing the opening of the pool on 8.09, which didn't happen till date.
The hotel basically doesn't have gym facility. I was driven to ADGC, the gym was small with no space for exercising. The cardio machines were not working and the staff at reception was hostile, unhelpful and couldn't care less.
F&B and room service staff is very nice and friendly as opposite to most reception and managers.
Check in experience was very bad. Trainees, without supervisor had no idea about fares, SPG programme or basic information about the hotel.
I kept on asking About some corporate rates or promotions I was given wrong information.
Finally I found some promotions I could have used during my 6 days and 5 consecutive nights stays but I was denied all of it.
Te quality of breakfast is very inconsistent.
Last Sunday morning we had an amazing breakfast, then every day it became worse and worse:
Hot dishes were all cold, dim sums cold and tasteless, old bread, the egg station - someone else was here not doing a good job, waffles dry and half burned, shapeless and non fluffy pancakes (even though the first day they were perfect and delicious).
Smokes salmon of very cheap quality and not looking good, served on freezing plates, half frozen itself.
No lebneh cheese or cottage cheese anywhere.
Quite poor selection of fruits ( no berries which are usually a standard in a 5 star hotel).
Oatmeal very liquid and not so nice ( last Sunday they were perfect)...
We came for business and I don't think I will be returning to the hotel.
I still need to try the spa and beauty salon.
Westin are usually my favorite hotels and its a shame for this one to have all these problems.
Location is ok, rooms Are nice (except for bathrooms, poor shower, dangerous and spiky watertabs), views are awesome, design is good...
Management is just bad.
September 9, 2013