Rated 5 out of 5 by Rafaat12421015 excellent hotel
Romantic and comfortable hotel
The food items need more increase and improve
May 2, 2015
Rated 5 out of 5 by Takpanasaskorn Wonderful time
This hotel serve with great service, clean and over my expectation.
Please keep your doing well and always give best service as always.
I have wonderful time during my stay and thank you very much. :)
April 27, 2015
Rated 3 out of 5 by KellanJacobs Nickels and Dimes SPG Members
The hotel is beautiful but far away from the city center. We enjoyed our stay except for how we were treated as SPG Members. As SPG members we were told we got a discount on all food and drink. Though out our stay we found there were many exceptions that did not exist at other spg properties. We had three rooms. Only my room was eligible for SPG benefits. Most SPG hotels treat me like family. This one treated me like I was someone who was a problem for them because I was an SPG member. I will not stay at the property again.
April 24, 2015
Rated 5 out of 5 by klarson Simply Stunning
Upon check-in I was immediately upgraded to the most stunning suite, with a private balcony and dipping pool overlooking the gorgeous ocean. Great dinners, great breakfast. Also, the pools are amazing!
April 23, 2015
Rated 5 out of 5 by Nguyen18 Solid Westin
Had a great 3 night stay. Joy was great at check in and was very friendly and helpful. Concierge was extremely helpful when it came to booking excursions and transportation (James bond island tour and Langkawi ferry). Staff was great and super responsive to setting up sofa bed request.
Solid steam room and sauna facilities and platinum recognition was on point.
The only downside is that it's far from patont beach / other popular tourist areas, but that wasn't such a big deal for us.
April 21, 2015
Rated 5 out of 5 by DannySingapore Fantastic Getaway
We have had a phenomenal stay at your resort - from the upgrade upon Check-in (both rooms), the attentiveness from Masami on the first few days & then Akiko who went out of her way to make this stay special - we want to say thank you. The food was extremely good - Richard has done a wonderful job managing F&B - we really enjoyed the Thai Food at Eest; Romsai gave us perfect service every night. My daughter had blast at the Kids club & pool & we found little reason to leave the resort, everything was so well attended too. I highly recommend the Westin - you will see us again soon - thank you for making our holiday memorable
April 12, 2015
Rated 4 out of 5 by Regulus An unforgettable experience
I and my fiancée were visiting here for our pre-wedding trip. We had booked two night just to check whether it is a good place for our wedding in the coming Nov. We had sent email and asked for the details of the wedding package before arrival. Emmy, the Sales Manager, greeted us in the hotel lobby during our check-in. After having a welcome drink and short discussion, we found that Emmy is a very caring person. With her help, we had a chance to check out almost all the room type in the resort. They keep the hardware in good shape and offer a lot of choice on the venue for wedding. Emmy had also upgraded our room to suite, which is way too big for our expectation. We love the balcony on our second floor which is a great place to enjoy our day when the pools start getting crowded but of cause we want to stay in their horizon pool forever where also have a bar next to the pool .The hotel itself is quite close to Phuket town. It only took us 20 mins to drive there and there are a lot of thing to see in the little town. The only disappoint here is the dinning. We were staying here in the weekday and they only have night buffet starting in Friday and throughout the weekend. Therefore we didn’t have much chance to get a taste on their food.
I definitely recommend this resort to couples who look for a quiet and relax getaway and already told my friends they must spend two days here in their next visit.
April 5, 2015
Rated 1 out of 5 by Ram2 Worst and Unfriendly - Poor Service
The Hotel is just getting good booking and always over crowded mainly because of its locations and facilities available.
I see the staff unfriendly in many occasions and they simply don't care at address any issues highlighted. I had many discomforts and I can't write down all. If at all they do care for improving something do call to listen to me.
April 4, 2015