Rated 5 out of 5 by Kate29 The best hotel in Sendai
This is our 2nd visit to this hotel after last 2 years, and we were happy to be at this hotel. This hotel will not let u down. The hotel has a well designed, well equipped room and super clean room. We were upgraded to the corner room, not the available suite room. Breakfast is excellent with many variety of foods. Executive lounge is one of the best in starwoods hotel I have visited in any places around the world, in terms of size, food, and services.
The only thing to be improved is the internet speed which is so slow and disconnected often for wifi in room.
I would recommend this hotel to everyone.
April 10, 2013
Rated 5 out of 5 by Asti123 Great Bed, Shower, Staff
Location is good. My room was wonderful.
Love the heavenly bed. The staff is very friendly.
July 17, 2014
Rated 4 out of 5 by BY65 Customer affinitiy
Konbawa Komoto san,
Need you to review the early check-in policy for long term supporter of SPG group as an individual and from a corporate perspective.
We arrived early (mid day of 23 July from Tokyo) but were denied an early check in unless we pay an additional 30% room charges. Of which, we arrived from Tokyo and needed to get freshen up and change for our meeting at 2pm in the afternoon.
As a Gold Member and a corporate support of SPG, we would think that we should at least be allowed a room between the three of us to get freshen up and change. However, we were told the 30% additional charge can't be waived.
Though we were a little taken aback on this treatment but your staff were quick to allow us to get change in a public changing room within your hotel so that we can get to meet our customer after lunch. Though this might not be the best solution that we would expect but, it does help a little.
With that, Komoto san, I would sincerely hope you could review the said policy on applying additional charges for early check-in as this is the very first time that I have faced such request in all my stay in SPG hotels withing the AP region. After all, we were not that early to the actual check-in time.
Do-mo Arigato gozamaisu for your attention.
July 25, 2014
Rated 5 out of 5 by Ken23 Best hotel in town
The hotel is on one of the tallest building in town and you dont need to visit any other observatory if you stay here. Hotel is newly decorated and furnished. Typical high standard rooms and amenities as one would expect of any Westin worldwide.
Ask for the City view room as its facing the East and you can see almost all of downtown Sendai at night and enjoy the beautiful sunrise. Only downside is location, it is a little off the main train station but the walk is still within 10 mins.
February 28, 2013
Rated 5 out of 5 by drron A wonderful stay.
Spent 5 nights here on our way to Otaru to pick up a cruise.The hotel is modern,has the great Westin beds and the service was excellent.In particular the Chief Concierge Naohiko Wako.So helpful and friendly that our time spent here was great.
An easy city to get around.The Jazz street festival was happening on the weekend.Matsushima Bay worth a day but start in Shiogama.And definitely try fried Matsushima oysters.
September 16, 2014
Rated 5 out of 5 by kiyopi Best hospitality in Sendai
This time, as a business trip, I arrived at 1pm, and my booked room was not ready to check-in. Front receptionist suggested me to upgrade the room and vacant room was better one. Finally I am a member of SPG, and it was upgraded easily and I could check-in. In order to have a medicine, I needed to have ice cube in the bottle. Staff prepared ice cube for me.
June 28, 2014
Rated 5 out of 5 by octal Possibly the best Starwood hotel I've visited
This is possibly my favorite Starwood hotel to date (and I've visited about 100 worldwide). Definitely my favorite Westin, and my favorite in Japan.
In addition to an amazing location (the top floors of the tallest building) within Sendai, Japan (itself a wonderful city), the hotel itself is a combination of well thought out design and immaculate maintenance. But the hotel itself isn't even the best part -- the staff at the hotel are highly professional while also being warm and friendly, and will do anything they can to make your stay perfect.
The hotel is about 5 minutes walk from the Sendai train station, and the first few floors of the building are high end retail with lots of great restaurants. The hotel itself also has one of the best "haute cuisine" Kyoto-style Japanese restaurants in the region, and an excellent French restaurant (although I only ate in the hotel for breakfast this visit.)
I would recommend visiting Sendai for work or pleasure, and if you do, staying at the Westin Sendai.
October 15, 2013
Rated 4 out of 5 by Rhg1968 Needs WiFi for free
Main criticism is lack of free WiFi. Ten dollars for one day. In my travels in Japan even small hotels and Onsens have free WiFi. Westin needs to change its policy. It does matter in choice if hotel now a days. Also, food very expensive so we ate out.
May 8, 2014