Rated 5 out of 5 by AC9929 Highly exceeded our expectation
We stayed one night in the Westin Sendai in early July 2016. The location is close to JR Sendai station. We are quite surprised after entering the hotel, because we never thought it is such a trendy, cosy, high-end hotel from just browsing photos from its website.
The Executive Lounge is one of the best among SPG hotels. Staff attending us is very friendly, English proficient, and highly responsive to our needs. We are so impressed that we regretted to have booked only one night.
By using Suite Night Award, our family of four is upgraded to a Presidential Suite. It was such a nice arrangement to impress your Platinum member.
We would definitely come again, and stay for a longer period. Sendai is also a great city.
July 20, 2016
Rated 5 out of 5 by RobPC Great views, location and staff.
I've been coming here a while on and off and can say it's always a pleasure to stay there.
The staff are prompt, polite and very very nice. The club level check in staff are the best !! it's close to the shopping, train station and has an ample selection of restaurants inside the hotel itself.
I'll certainly be going back at few more times this year just for pleasure and wouldn't hesitate to recommend the hotel to anyone.
May 18, 2016
Rated 5 out of 5 by Ben94 Jewel Of Miyagi Prefecture
In all of my business travels throughout Asia, the Westin Sendai is hands down the single best hotel. Responsive and attentive to the needs of the customers, especially us business travelers, The Westin is truly a home away from home. Happy hour in the lounge is something to experience as the sun sets, and a glass of Champagne, or, delight yourself with a cocktail from the bar - Mr. Grover is an excellent mixologist, and is not afraid of a challenge.
March 30, 2016
Rated 5 out of 5 by Shante35 Can't wait to go back!
I stayed overnight at this hotel and wasn't disappointed. The staff & service was impeccable. The room was great and the view was fantastic from the 34th floor, I was blown away. Room service was quick and delicious. I can't say enough about this hotel.
March 1, 2016
Rated 5 out of 5 by erie25 Nice hotel been underestimated
Among the region(JP), this hotel is one of the quite few SPG estate with both modern facility yet quite lower category levels, if it is not the only one.
The room view is simply superior and the staff are just as friendly as typically Japanese staff you were imagined.
With above mixture, you will almost felt guilty for redeeming your SPG points here, just like what I am feeling right now.
I will definite back to this peaceful city again and the amazing hotel deserves for every coin you paid for.
January 18, 2016
Rated 4 out of 5 by Satelite21 Stiff policies
An additional fee is required for early check in. This should be reconsidered..
There should be more TV channels in foreign languages available.
I was unable to use the Wi-Fi. The instructions were incomprehensible.
I loved the view from my window.
November 30, 2015
Rated 5 out of 5 by Tborton Nice
Excellent Hotel with really good staff.
November 9, 2015
Rated 5 out of 5 by Ben94 Wish All SPG Properties could Maintain this performance standard
I have traveled extensively all over Asia, Europe, and Japan for the past 10 years. The Westin Sendai always amazes me with their courtesy and outstanding amenities. A few other properties could stand to learn a thing or two from this group. They actual put the customer first, and go to every length to make your stay pleasant and comfortable.
May 31, 2015